Quick Start Guide: Quick Start Guide for Visual Voicemail Release 8.5 and Later

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Updated:December 6, 2010

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What is Visual Voicemail?

Contents

What is Visual Voicemail?

Visual Voicemail on Your Phone

Using the Touchscreen

Accessing Visual Voicemail

Staying Signed In and Signing Out

Playing Messages

Receiving and Placing Calls

Quick Start Guide

What is Visual Voicemail?

Visual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with your messages, rather than respond to audio prompts. You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages.

Visual Voicemail on Your Phone

1

Messages button

Press to start Visual Voicemail.

2

Softkey buttons

Use the softkeys to play, delete, reply, forward, and compose voice messages. On touchscreen phones, use the buttons on the screen.

3

More softkey

Press the More softkey to see other voice message functions. If you cannot see softkeys referred to in this guide, press the More softkey to display them. On touchscreen phones, press the More button on the screen.

4, 5

Call Session buttons

and Handset

You do not need to open a line before you start Visual Voicemail. To avoid disturbing others when you listen to a message, wait until the call session button is green , and then pick up the handset.

6

Naviation pad and Select button

Use the Navigation pad to scroll to highlight a message or other items on the screen. Use the Select button to play or pause a message or to select, edit or toggle other highlighted items. While playing a message, pressing left or right will skip back or forward in the audio.

Using the Touchscreen

If you have a touchscreen phone, you can work with Visual Voicemail in the following ways:

Press a message on the screen to select the message.

Press the play and pause icons to play or pause a message.

Press the progress bar of the message to skip forwards or backwards within the message.

Flick the message list to scroll up or down through your messages. When you flick up, the next screen of messages is displayed. When you flick down, the previous screen of messages is displayed.

Accessing Visual Voicemail

Before You Begin
You must sign in to use Visual Voicemail.

Procedure

Step 1   Press to start Visual Voicemail.

Step 2   Enter the numeric PIN for your voicemail account.

Step 3   Press the Sign In softkey.
Visual Voicemail displays a list of your voice messages.

Staying Signed In and Signing Out

If you enable the Remember Me option when you sign in, Visual Voicemail keeps you signed in after you exit. This option is not offered the first time that you sign in or the option may not be available at your site.

"Remember Me" Option Status Actions

Yes

To exit but remain signed in, press the Exit softkey.

To sign out, press the Sign Out softkey. If you choose to sign out, you will be required to sign in again the next time that you use Visual Voicemail.

No, or not available

To exit, press the Exit softkey.

Playing Messages

Procedure

Step 1   Use the touchscreen or the navigation pad to highlight the message you want to play.

Step 2   To play the message, press the Play softkey or press the center Select button in the navigation pad.
To avoid disturbing others when you listen to a message, wait until the call session button is green , and then pick up the handset.

Receiving and Placing Calls

Visual Voicemail only opens a line when you start the application, play a message, or record a message. Refer to the following table for information on how to receive and place calls while Visual Voicemail is running.

Event

Line Open, Button Green

Line Not Open, Button Not Lit

Receive a call

The following occur:

You hear a beep.

One of your call session buttons flashes amber .

A notification of the incoming call number is displayed.

To answer the call, do one of the following:

Press the flashing amber button .

Press . Your phone rings. Pick up the handset, or press the Answer softkey.

If you were listening to a voice message, the message is paused. When you end your call, you can continue to listen to your messages.

The following occur:

Your phone rings.

One of your call session buttons flashes amber .

A notification of the incoming call number is displayed.

To answer the call, do one of the following:

Press the flashing amber button .

Pick up the handset.

If you do nothing, the incoming call is diverted to your voice message service.

Place a call

Do one of the following:

Press the New Call softkey , then dial the number you require.

Press , and wait until the call is ended. Press , then dial the number you require.

If you were listening to a voice message, the message is paused. When you end your call, you can continue to listen to your messages.

Do one of the following:

Press the New Call softkey , then dial the number you require.

Pick up the handset, then dial the number you require.

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"Remember Me" Option Status	Actions
Yes	To exit but remain signed in, press the Exit softkey. To sign out, press the Sign Out softkey. If you choose to sign out, you will be required to sign in again the next time that you use Visual Voicemail.
No, or not available	To exit, press the Exit softkey.

Event	Line Open, Button Green	Line Not Open, Button Not Lit
Receive a call	The following occur: You hear a beep. One of your call session buttons flashes amber . A notification of the incoming call number is displayed. To answer the call, do one of the following: Press the flashing amber button . Press . Your phone rings. Pick up the handset, or press the Answer softkey. If you were listening to a voice message, the message is paused. When you end your call, you can continue to listen to your messages.	The following occur: Your phone rings. One of your call session buttons flashes amber . A notification of the incoming call number is displayed. To answer the call, do one of the following: Press the flashing amber button . Pick up the handset.
	If you do nothing, the incoming call is diverted to your voice message service.
Place a call	Do one of the following: Press the New Call softkey , then dial the number you require. Press , and wait until the call is ended. Press , then dial the number you require. If you were listening to a voice message, the message is paused. When you end your call, you can continue to listen to your messages.	Do one of the following: Press the New Call softkey , then dial the number you require. Pick up the handset, then dial the number you require.

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1	Messages button	Press to start Visual Voicemail.
2	Softkey buttons	Use the softkeys to play, delete, reply, forward, and compose voice messages. On touchscreen phones, use the buttons on the screen.
3	More softkey	Press the More softkey to see other voice message functions. If you cannot see softkeys referred to in this guide, press the More softkey to display them. On touchscreen phones, press the More button on the screen.
4, 5	Call Session buttons and Handset	You do not need to open a line before you start Visual Voicemail. To avoid disturbing others when you listen to a message, wait until the call session button is green , and then pick up the handset.
6	Naviation pad and Select button	Use the Navigation pad to scroll to highlight a message or other items on the screen. Use the Select button to play or pause a message or to select, edit or toggle other highlighted items. While playing a message, pressing left or right will skip back or forward in the audio.

Step 1	Press to start Visual Voicemail.
Step 2	Enter the numeric PIN for your voicemail account.
Step 3	Press the Sign In softkey. Visual Voicemail displays a list of your voice messages.

Step 1	Use the touchscreen or the navigation pad to highlight the message you want to play.
Step 2	To play the message, press the Play softkey or press the center Select button in the navigation pad. To avoid disturbing others when you listen to a message, wait until the call session button is green , and then pick up the handset.