Guest

Cisco Unified Communications Widgets

Quick Start Guide: Quick Start Guide for Visual Voicemail Release 8.5 and Later

What is Visual Voicemail?

Quick Start Guide

What is Visual Voicemail?

Visual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with your messages, rather than respond to audio prompts. You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages.

Visual Voicemail on Your Phone

1

Messages button

Messages button.

Press Messages button. to start Visual Voicemail.

2

Softkey buttons

Use the softkeys to play, delete, reply, forward, and compose voice messages. On touchscreen phones, use the buttons on the screen.

3

More softkey

Press the More softkey to see other voice message functions. If you cannot see softkeys referred to in this guide, press the More softkey to display them. On touchscreen phones, press the More button on the screen.

4, 5

Call Session buttons

and Handset

You do not need to open a line before you start Visual Voicemail. To avoid disturbing others when you listen to a message, wait until the call session button is green Call session button in green state., and then pick up the handset.

6

Naviation pad and Select button

Use the Navigation pad to scroll to highlight a message or other items on the screen. Use the Select button to play or pause a message or to select, edit or toggle other highlighted items. While playing a message, pressing left or right will skip back or forward in the audio.

Using the Touchscreen

If you have a touchscreen phone, you can work with Visual Voicemail in the following ways:


  • Press a message on the screen to select the message.

  • Press the play and pause icons to play or pause a message.

  • Press the progress bar of the message to skip forwards or backwards within the message.

  • Flick the message list to scroll up or down through your messages. When you flick up, the next screen of messages is displayed. When you flick down, the previous screen of messages is displayed.

Accessing Visual Voicemail

Before You Begin

You must sign in to use Visual Voicemail.


Procedure
Step 1   Press Messages button. to start Visual Voicemail.
Step 2   Enter the numeric PIN for your voicemail account.
Step 3   Press the Sign In softkey.

Visual Voicemail displays a list of your voice messages.


Staying Signed In and Signing Out

If you enable the Remember Me option when you sign in, Visual Voicemail keeps you signed in after you exit. This option is not offered the first time that you sign in or the option may not be available at your site.

"Remember Me" Option Status Actions

Yes

To exit but remain signed in, press the Exit softkey.

To sign out, press the Sign Out softkey. If you choose to sign out, you will be required to sign in again the next time that you use Visual Voicemail.

No, or not available

To exit, press the Exit softkey.

Playing Messages

Procedure
Step 1   Use the touchscreen or the navigation pad to highlight the message you want to play.
Step 2   To play the message, press the Play softkey or press the center Select button in the navigation pad.

To avoid disturbing others when you listen to a message, wait until the call session button is green Call session button in green state., and then pick up the handset.


Receiving and Placing Calls

Visual Voicemail only opens a line when you start the application, play a message, or record a message. Refer to the following table for information on how to receive and place calls while Visual Voicemail is running.

Event

Line Open, Button Green Call session button in green state.

Line Not Open, Button Not Lit Call session button in unlit state.

Receive a call

The following occur:


  • You hear a beep.

  • One of your call session buttons flashes amber Call session button in amber state..

  • A notification of the incoming call number is displayed.

To answer the call, do one of the following:


  • Press the flashing amber button Call session button in amber state..

  • Press Call session button in green state.. Your phone rings. Pick up the handset, or press the Answer softkey.

If you were listening to a voice message, the message is paused. When you end your call, you can continue to listen to your messages.

The following occur:


  • Your phone rings.

  • One of your call session buttons flashes amber Call session button in amber state..

  • A notification of the incoming call number is displayed.

To answer the call, do one of the following:


  • Press the flashing amber button Call session button in amber state..

  • Pick up the handset.

 

If you do nothing, the incoming call is diverted to your voice message service.

Place a call

Do one of the following:


  • Press the New Call softkey , then dial the number you require.

  • Press Call session button in green state., and wait until the call is ended. Press Call session button in unlit state., then dial the number you require.

If you were listening to a voice message, the message is paused. When you end your call, you can continue to listen to your messages.

Do one of the following:


  • Press the New Call softkey , then dial the number you require.

  • Pick up the handset, then dial the number you require.



CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1002R)

© 2010 Cisco Systems, Inc. All rights reserved.