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Release Notes for Visual Voicemail Release 7.1

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Release Notes for Visual Voicemail Release 7.1

Table Of Contents

Release Notes for Visual Voicemail Release 7.1

Contents

Introduction

System Requirements

Server Requirements

Downloading Software

Cisco Unified IP Phone Requirements

Finding Documentation

Tips for Searching Cisco Documentation

Limitations and Restrictions

Visual Voicemail and SIP Trunks

Cisco Unity Voicemail Web Service and Accounts with the Same Username

Cisco Unity Connection Subject Line Formats Not Supported

Important Notes

Value of Service Name Field Must Be "VisualVoicemail"

Visual Voicemail and 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE Phones with SIP

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Release 7.1(5)

Obtaining Documentation and Submitting a Service Request


Release Notes for Visual Voicemail Release 7.1


Revised: April 5, 2012

These release notes describe Visual Voicemail Release 7.1(5), 7.1(1), 7.0(5), and 7.0(1).

To access the latest software upgrades for all versions of Visual Voicemail, go to: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Contents

Introduction

System Requirements

Finding Documentation

Limitations and Restrictions

Important Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Introduction

These release notes describe requirements, restrictions, and caveats for Cisco Visual Voicemail Release 7.1. These release notes are updated for every maintenance release but not for patches or hot fixes. Before you install Visual Voicemail, review this document for information about issues that might affect your system.

Support for Cisco Visual Voicemail is available for customers with a current Cisco support contract for a release of Cisco Unified Communications Manager and Cisco Unity or Cisco Unity Connection. For information about which releases support Visual Voicemail, see Server Requirements.

System Requirements

Server Requirements

Cisco Unified IP Phone Requirements

Server Requirements

Table 1 describes the server requirements for installing Visual Voicemail.

Table 1 Visual Voicemail Installation Requirements

Item
Description

Cisco Unified Communications Manager Server

Cisco Unified Communications Manager release 7.1(2) or later.

The Cisco Unified Communications Manager server must be installed, configured, and operating correctly as described in the Cisco Unified Communications Manager documentation, at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unity or Cisco Unity Connection Server

Use either of the following:

Cisco Unity release 7.0 with Engineering Special (ES) 19 or later. You also need the following:

Cisco Unity Web Service (VMWS) version 7.0.2.73 or later.

Microsoft Exchange configured as the message store.

DCOM rights enabled. Use the Permissions wizard to do this.

Cisco Unity Connection release 7.1(2) or later. Use Cisco Unity Connection release 7.1(3) ES 12 or later for a cluster of publisher and subscriber Cisco Unity Connection servers in an active-active configuration.

Phone Firmware Version

8-4-3 ES 2 or later.


Downloading Software

Cisco Unity

You can navigate to the software you required from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html

Select the Download Software link, then navigate to the software you require. To access the Cisco Unity Web Service (VMWS) software, select the ES node in the software tree, then select the installation file for VMWS.

Cisco Unity Connection

You can navigate to the software you required from the following URL:

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Select the Download Software link, then navigate to the software you require.

Cisco Unified IP Phone Requirements

One or more of the following supported Cisco Unified IP Phones models running firmware 8.4.3 or later:

7941G

7941G-GE

7942G

7945G

7961G

7961G-GE

7962G

7965G

7970G

7971G-GE

7975G

For information about how to use these phones, refer to the documentation at the following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html


Note Visual Voicemail is not supported on the Cisco Unified IP Phone 9971, 9951, or 8961 models. If you use enterprise subscription or bulk administration to install Visual Voicemail, ensure that you exclude any Cisco Unified IP Phone 9971, 9951, or 8961 phones from the installation.


Finding Documentation

Provide the following URL to your users:

http://www.cisco.com/en/US/products/ps9829/products_user_guide_list.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unity Documentation

Refer to the Cisco Unity Documentation Guide and other publications specific to your Cisco Unity release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html

Cisco Unity Connection Documentation

Refer to the Cisco Unity Connection Documentation Guide and other publications specific to your Cisco Unity Connection release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Cisco Visual Voicemail Documentation

For the latest versions of all Visual Voicemail documentation, go to:

http://www.cisco.com/en/US/products/ps9829/tsd_products_support_series_home.html

The information in the Installation and Configuration Guide for Visual Voicemail Release 7.0 and the Quick Start Guide for Visual Voicemail Release 7.0 is also correct for Visual Voicemail Release 7.1.

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Tips for Searching Cisco Documentation

We recommend using the external Google Search (http://www.google.com) to find information.

Use the following formula in the search field:

<product name> <release number> <topic keywords> site:cisco.com

Examples of Google Search entries:

meetingplace 7.0 recording disk space site:cisco.com

mobility advantage 7.0 compatibility matrix site:cisco.com

presence 7.0 disaster recovery site:cisco.com

Limitations and Restrictions

Visual Voicemail and SIP Trunks

Cisco Unity Voicemail Web Service and Accounts with the Same Username

Cisco Unity Connection Subject Line Formats Not Supported

Visual Voicemail and SIP Trunks

Cisco Unified Communications Manager allows one directory number for each SIP trunk. Cisco Unified Communications Manager allows multiple directory numbers to be hunted to the same SCCP port group.

If your Cisco Unified Communications system uses a SIP trunk to link the Cisco Unified Communications Manager with Cisco Unity or Cisco Unity Connection, you must create a second SIP trunk to allow calls to be routed to the Visual Voicemail reverse trap rule.

Cisco Unity Voicemail Web Service and Accounts with the Same Username

When you install the Cisco Unity Voicemail Web Service (VMWS), the account that is used to service Internet Information Service (IIS) requests is given access to the SQL Server database of the Cisco Unity server. If there are two accounts with the same username on the system, it might not be possible for the voicemail web service installation application to determine which account is actually used to service IIS requests.

In particular circumstances, Visual Voicemail users on Cisco Unity integrations might experience intermittent error messages. For example, users might see messages that say the server is unavailable when they search for recipients.

This issue can occur if the account used to service Internet Information Service (IIS) requests on the Cisco Unity server exists on both the domain and the local machine. This condition might occur if you install Cisco Unity on a server that was a primary domain controller, but is now a regular domain system.

Procedure


Step 1 Verify the name of the account that is used to service IIS requests as follows:

a. Sign in to the Cisco Unity server.

b. Start Internet Information Service (IIS) Manager.

c. Right-click on Default Web Site, then select Properties from the menu.

d. Click the Directory Security tab.

e. Click Edit in the Authentication and access control group.

The name of the account that is used to service IIS requests is displayed in the User name field. For example, the name might be structured in one of the following ways:

<machine-name>\<local-account>

<domain-name>\<domain-account>

Step 2 Uninstall the voicemail web service.

For more information on this topic, see Installation and Configuration Guide for Visual Voicemail.

Step 3 Use the Registry Editor to set the value of the following registry key to the full name of the account:

HKLM\SOFTWARE\Active Voice\VMWS\1.0\AnonymousAccount

You must include the machine name or domain part of the name. For example, example_machine_name\example_local_account or example_domain_name\example_domain_account.

Step 4 Install the voicemail web service again.

For more information on this topic, see Installation and Configuration Guide for Visual Voicemail.


Cisco Unity Connection Subject Line Formats Not Supported

Visual Voicemail does not support the subject line formats feature in Cisco Unity Connection.

Important Notes

Value of Service Name Field Must Be "VisualVoicemail"

Visual Voicemail and 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE Phones with SIP

Value of Service Name Field Must Be "VisualVoicemail"

When you add the Visual Voicemail service in Cisco Unified Communications Manager, you must enter a value in the Service Name field. You must enter the following text exactly:

VisualVoicemail

If the value in the Service Name field does not match the text VisualVoicemail exactly, the phone logs show a No such file or directory message. Also, when users press the Messages button on phones, an Error contact administrator message is displayed.

Visual Voicemail and 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, 7971G-GE Phones with SIP

Visual Voicemail requires significant resources to perform efficiently. The SIP signaling protocol also requires more resources than the SCCP protocol. If your phones already require significant resources, for example, if the phones run other applications, contain key expansion modules, and a localization, Visual Voicemail might not perform reliably.

This is particularly true when SIP is used on the following Cisco Unified IP Phones:

7941G

7941G-GE

7961G

7961G-GE

7970G

7971G-GE

Caveats

Using Bug Toolkit

Open Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

Before You Begin

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.

Open Caveats

Table 2 describes possible unexpected behavior that might occur in Visual Voicemail. Only severity 1, severity 2, and select severity 3 open caveats, as well as all customer-found defects, are provided in this document. The table is sorted by severity, then by identifier in alphanumeric order.

Unless otherwise noted, these caveats apply to all Visual Voicemail releases. For details about an individual defect, click the identifier to access the online record for that defect in the Bug Toolkit.

Because defect status continually changes, be aware that the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Toolkit. For details, see Using Bug Toolkit.

Table 2 Open Caveats That Affect Visual Voicemail

Identifier
Severity
Component
Headline

CSCsx53019

6

phoneview

DNS load balancing on Active-Active allows port exhaustion


Resolved Caveats

Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see Using Bug Toolkit).

The following sections list caveats that are resolved in Cisco Visual Voicemail 7.1(5) but that may have been open in previous releases:

Release 7.1(5)

Release 7.1(5)

Table 3 lists the caveats that were resolved in Release 7.1(5).

Table 3 Resolved Caveats for Visual Voicemail

Identifier
Severity
Component
Headline

CSCtd25932

3

phoneview

VVM does not failover to subscriber

CSCtd18524

5

phoneview

GUID is displayed as username in reply/reply all add recipient screen

CSCtd25896

5

phoneview

privacy is indicated by a lock icon

CSCtc82060

6

phoneview

Addition of Easten European Languages to Cybertron


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.