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Release Note for Click to Call Release 7.x

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Release Notes for Click to Call Release 7.x

Table Of Contents

Release Notes for Click to Call Release 7.x

Contents

Introduction

System Requirements

Server and Client PC Requirements

About Phone Requirements

Supported Softphone Applications

Supported Cisco Unified IP Phones

Supported Desktop Applications

Related Documentation

Limitations and Restrictions

Firewall Limitation

Microsoft PowerPoint 2007 Support

Microsoft Outlook 2003 Limitation

Microsoft IME Limitation with East Asian Locales

Engineering Special for Japanese, Korean and Portuguese Locales

About Phone Support Status

Support Status for Cisco Unified Personal Communicator

Support Status for Cisco Unified IP Phone 7985

Online Help Browser Limitation

Important Notes

End Call Button Terminates All Active Calls

WebDialer Application Applies Directory Lookup Rules

Users are Unable to Associate Phone

Caveats

Using Bug Toolkit

Open Caveats

Documentation Updates

Documentation Errors

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Click to Call Release 7.x


Revised: November 27, 2009

These release notes describe all versions of Click to Call Release 7.x.

To access the latest software upgrades for all versions of Click to Call, go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Contents

Introduction

System Requirements

Supported Desktop Applications

Related Documentation

Limitations and Restrictions

Important Notes

Caveats

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

These release notes describe new features, requirements, restrictions, and caveats for Click to Call Release 7.x. These release notes are updated for every maintenance release but not for patches or hot fixes. Before you install Click to Call, we recommend that you review this document for information about issues that may affect your system.

System Requirements

Server and Client PC Requirements

About Phone Requirements

Server and Client PC Requirements

Table 1 describes the server and client PC requirements for installing Click to Call.

Table 1 Click to Call Installation Requirements

Item
Description

Server/Network

Cisco Unified Communications Manager version 5.1.x, 6.x or 7.x, or Cisco Unified Communications Manager Business Edition version 7.0.

The Cisco Unified Communications Manager server must be installed, configured, and operating correctly as per the Cisco Unified Communications Manager documentation, at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

The Cisco Unified Communications Manager server must be configured to support the WebDialer service. For information on determining server capacity for the WebDialer service based on users and expected call volume, refer to the Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Client PC

Supported Operating System(s):

Microsoft Windows XP Professional

Microsoft Windows Vista Business Edition or Enterprise Edition

Required Disk Space: 80MB free hard disk space

Software Framework: Microsoft .NET 3.0 or later


About Phone Requirements

Supported Softphone Applications

Supported Cisco Unified IP Phones

Supported Softphone Applications

Cisco IP Communicator v 2.1(3) or higher is supported. Cisco IP Communicator is supported in SCCP and SIP mode.


Note Cisco Unified Personal Communicator is not currently supported with Click to Call.


Supported Cisco Unified IP Phones

The following Cisco Unified IP Phones models are supported with Click to Call:

SCCP Phones:

7902G, 7905G, 7906G

7911G, 7912G, 7912G-A

7920, 7921G

7940G, 7941G, 7941G-GE, 7942G, 7945G

7960G, 7961G, 7961G-GE, 7962G, 7965G

7970G, 7971G-GE, 7975G

SIP Phones:

7941G, 7941G-GE, 7942G, 7945G

7961G, 7961G-GE, 7962G, 7965G

7970G, 7971G-GE, 7975G


Supported Desktop Applications

The following desktop applications can be used with the Click to Call application:

Mozilla Firefox 1.5, 2.0, 3.0

Microsoft Internet Explorer 6.0, 7.0

Microsoft Excel 2003, 2007

Microsoft Word 2003, 2007

Microsoft Outlook 2003, 2007

Microsoft Sharepoint 2003, 2007

Microsoft Powerpoint 2003

Related Topics

Server and Client PC Requirements

About Phone Requirements

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco WebDialer Service Documentation

Refer to the following Cisco WebDialer documentation at the following URLs:

Cisco WebDialer chapter in the Cisco Unified Communications Manager Features and Services Guide Feature and Services Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Microsoft Active Directory Documentation

Refer to the Microsoft Active Directory documentation at the following URLs:

Active Directory 2003: http://technet2.microsoft.com/windowsserver/en/technologies/featured/ad/default.mspx

Active Directory 2008: http://technet2.microsoft.com/windowsserver2008/en/library/

Limitations and Restrictions

Firewall Limitation

Microsoft PowerPoint 2007 Support

Microsoft Outlook 2003 Limitation

Microsoft IME Limitation with East Asian Locales

Engineering Special for Japanese, Korean and Portuguese Locales

About Phone Support Status

Online Help Browser Limitation

Firewall Limitation

If a firewall exists between Cisco Unified Communications Manager and the client PC, your end user may not be able to use Click to Call.

Click to Call sends request messages to Cisco Unified Communications Manager over HTTPS using port number 8443. Therefore you need to configure the firewall or router to allow message requests and responses between Click to Call and Cisco Unified Communications Manager over HTTPS using port number 8443.

Microsoft PowerPoint 2007 Support

Click to Call does not support Microsoft PowerPoint 2007 because the context menu functionality in Microsoft PowerPoint 2007 no longer permits third party integrations.

Microsoft Outlook 2003 Limitation

If you are running Microsoft Outlook 2003 without Microsoft Office 2003, the Persona menu is not available. Consequently the Click to Call functionality under the Persona menu is not available in this case.

Microsoft IME Limitation with East Asian Locales

For some East Asian locales, the Microsoft Global Input Method Editor (IME) feature is enabled by default in Microsoft Word. If the Microsoft Global IME is enabled in Microsoft Word 2003 or 2007, the Call option on the Click to Call right-click menu is not available; only the Call with Edit option is available. If you disable the Microsoft Global IME feature in Microsoft Word, the Call menu item will be available.

Engineering Special for Japanese, Korean and Portuguese Locales

For Japanese, Korean and Portuguese locales, an engineering special is available that contains a fix for a localization issue. To download this engineering special, go to:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

About Phone Support Status

Support Status for Cisco Unified Personal Communicator

Support Status for Cisco Unified IP Phone 7985

Support Status for Cisco Unified Personal Communicator

Click to Call does not currently support the Cisco Unified Personal Communicator softphone.

Support Status for Cisco Unified IP Phone 7985

Click to Call does not currently support the Cisco Unified IP Phone model 7985.

Online Help Browser Limitation

The Click to Call online help application launches in Microsoft Internet Explorer only.

Important Notes

End Call Button Terminates All Active Calls

WebDialer Application Applies Directory Lookup Rules

Users are Unable to Associate Phone

End Call Button Terminates All Active Calls

The End Call button on Click to Call terminates all active calls, including any calls that the user has on hold. The held call is terminated locally, but the remote held call remains active and the person on hold receives no indication that the call is terminated.


Note Because this is unexpected behavior, we highly recommend that you provide your end users with the following description of how the End Call button operates when a user places a call on hold:

When you press the End Call button on Click to Call, this ends all your current calls, including any calls you have on hold.

For example, if you are on Call 1, and you place Call 1 on hold to take Call 2, when you press the End Call button to end Call 2, the application ends both Call 1 (on hold) and Call 2.

However, Click to Call only disconnects the held call locally at your end of the call. The person you have placed on hold is not disconnected, and receives no indication that the call has ended.


Note that this is expected behavior on Cisco Unified Communications Manager. You can control this behavior on Cisco Unified Communications Manager using the cluster-wide phone device service parameter Enforce Privacy Setting on Held Calls. Privacy removes the call information from all phones that share lines and blocks other shared lines from barging in on its calls. Enabling the service parameter Enforce Privacy Setting on Held Calls enforces privacy when a call is placed on hold on a shared line; this service parameter is disabled by default.


NoteThe Enforce Privacy Setting on Held Calls parameter is a cluster-wide service parameter. Therefore it applies to all phone devices and all users in the Cisco Unified Communications Manager cluster.

The Enforce Privacy Setting on Held Calls parameter is only applicable to Cisco Unified Communications Manager versions 6.x and 7.x.


WebDialer Application Applies Directory Lookup Rules


Note This issue is not applicable if you are running Cisco Unified Communications Manager version 7.x.


Problem   The Cisco WebDialer application is only expected to apply Application Dial Rules on Cisco Unified Communications Manager. However, if there are Directory Lookup Rules configured on Cisco Unified Communications Manager, the Cisco WebDialer application may apply the Directory Lookup Rules before it applies the Application Dial Rules.

This may cause call routing issues on the Click to Call application. When deploying Click to Call, ask your end users to report any inconsistent call behavior, as it may be related to this issue.

Solution   Perform the following workaround on Cisco Unified Communications Manager. For each Application Dial Rule you have configured, create a corresponding dummy Directory Lookup Rule. The dummy Directory Lookup Rules should be invalid; Cisco Unified Communications Manager should not be able to match the dummy Directory Lookup Rules.

Prioritize the dummy Directory Lookup Rules at the top of the Directory Lookup Rule list, before any authentic Directory Lookup Rules. This ensures that the Cisco Webdialer application applies the Application Dial Rules first. In the Application Dial Rule list, configure the final Application Dial Rule to match any number that the other Application Dial Rules do not match. This ensures that the Cisco Webdialer application finds an Application Dial Rule match, and does not attempt to apply the Directory Lookup Rules.

Users are Unable to Associate Phone

Problem   The user is unable to associate a phone on the Click to Call application.

Solution   If your organization routes HTTP traffic via proxy servers to access the internet, you must add an exception for the internal HTTPS traffic sent from the Click to Call application to the Cisco Unified Communications Manager server.

However, if this exception contains the server name of the Cisco Unified Communications Manager, and the IP address of the Cisco Unified Communications Manager is configured on the Click to Call application, this configuration may still route the HTTPS traffic externally. If this occurs, either add an exception for the IP address and port number of the Cisco Unified Communications Manager, or use the server name that is already covered by an exception. An example of the full exception rule is https://<ip-address|server-name>:8443.

Caveats

Using Bug Toolkit

Open Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

Before You Begin

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.

Open Caveats

The caveats in Table 2 describe possible unexpected behavior in the Click to Call release. Bugs are listed in order of severity and then in alphanumeric order by bug identifier.

Table 2 Open Caveats for Click to Call 

Identifier
Severity
Component
Headline

CSCsu99747

2

click2call-install

Application crashes after install due to specific culture setting


Documentation Updates

For the latest versions of all Click to Call documentation, go to:

http://www.cisco.com/en/US/products/ps9829/tsd_products_support_series_home.html

Documentation Errors

Documentation Errors

The installation path in the Click to Call online help application should be Start > Programs > Cisco Click to Call > Cisco Click to Call.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html