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Release Notes for Cisco Unified MobilityManager Release 1.2(3)

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Release Notes for Cisco Unified MobilityManager Release 1.2(3)

Table Of Contents

Release Notes for Cisco Unified MobilityManager Release 1.2(3)

Contents

Related Documentation

Installation Notes

Important Notes

Bulk Provisioning CLI

Platform CLI Commands

Limitations and Restrictions

Calling Search Space Configuration

Cryptographic Features

Supported MCS Servers

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unified MobilityManager Release 1.2(3)


January 2, 2007

These release notes describe limitations and restrictions, important notes, caveats, and documentation updates for Cisco Unified MobilityManager Release 1.2(3).

Contents

Related Documentation

Installation Notes

Important Notes

Limitations and Restrictions

Caveats

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Product Alerts and Field Notices

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Related Documentation

Cisco Unified MobilityManager Documentation

Refer to the documentation set for Cisco Unified MobilityManager for detailed configuration and use information. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_mobmg/1_2/index.htm

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager version. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager version. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Installation Notes

The following installation notes apply to Cisco Unified MobilityManager Release 1.2(3):

Restart Cisco Unified MobilityManager whenever Cisco Unified CallManager is upgraded.

During a new installation, you may be prompted to respond to multiple "DVD Found/Media Check" messages. At the first prompt, enter Yes to ensure the integrity of the DVD, and enter No to subsequent prompts to continue the installation.

If you are upgrading from Cisco Unified MobilityManager Release 1.2(1), you can perform a software upgrade.

If you are upgrading from Cisco Unified MobilityManager Release 1.1(2), you must do a new install. The new install must be on a system with the same IP address as the system used for Cisco Unified MobilityManager 1.1(1). For more information about installation, refer to the Cisco Unified MobilityManager Installation Guide:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_mobmg/

index.htm

Important Notes

This section provides information about Cisco IP Telephony Platform support. For more information, see the Cisco IP Telephony Platform Guide:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_mobmg/1_2/admins/plat1_2/index.htm

The following Cisco IP Telephony Platform GUI options are not supported:

Clusters

Simple Mail Transfer Protocol (SMTP)

Security: Certificate Management and IPSec Management


Note Cisco Security Agent (CSA) is supported in Cisco Unified MobilityManager Release 1.2(3).


Bulk Provisioning CLI

A new CLI utility in Platform administration allows for bulk provisioning of Cisco Unified MobilityManager users.

Before you can perform bulk insertion of users, you must create a userinfo.csv file on a Secure File Transfer Protocol (SFTP)-enabled system. The userinfo.cvs file must be in comma-separated value (CSV) format (columns that require non-blank entries are marked with *):

Mobile_Voice_Access_User ID*

Mobile_Unified_CallManager User ID*

DeviceName

Enable User Remote Access

Maximum number of Group Allowed

Maximum number Line Appearance Allowed

Maximum number of Remote Destination Allowed*

Maximum number of Allowed Caller Filters Allowed*

Maximum number of Blocked Caller Filters Allowed*

Group Identification*

Description

Line Number*

Enable Caller ID Override

Caller ID Override Number

Enable Delay Before Ringing Cellular Phone

Delay Before Ringing Cellular Phone (msec)

Maximum wait time for desk phone pickup (msec)

Enable Cellular Phone Pickup

Remote Destination*

CallerID

Enable Mobile Connect

Enable Maximum Cellular Phone Pickup Timer

Maximum Cellular Phone Pickup Timer (msec)

Enable Maximum Cellular Phone Ring Timer (msec)

Maximum Cellular Phone Ring Timer (msec)

Enable Minimum Cellular Phone Ring/Pickup Timer

Minimum Cellular Phone Ring/Pickup Timer (msec)

By convention, the first line of a CSV (comma-separated format) file is reserved for comments. Therefore, enter input values starting in the second row.

For example, an input line for the userinfo.csv file might be:

1000,usera,,no,1,1,1,1,1,1,test,1681000,enable,,enable,4000,10000,enable,99023136,,yes,enable,20000,enable,19000,default,9000

After creating the CSV file, follow these steps to add the user information using bulk provisioning:

Procedure


Step 1 Enter this command to send the userinfo.csv file from the SFTP server to the Cisco Unified MobilityManager server:

utils get_cisco_mobile_connect_users_info

Step 2 Enter this command:

utils cisco_mobile_connect_users_insert

The system prompts with the following question:

Do you want to delete all the cisco mobile connect users from the database (Y/N):

If you select Y, the system deletes the user information from the database and then inserts the contents of the new userinfo.csv file into the database. If you select N, the system skips the bulk deletion and proceeds with normal bulk insertion of userinfo.csv contents into the database.

Step 3 Log in to the Cisco Unified MobilityManager administration web interface.

Step 4 Choose System > Data Synchronization.

Step 5 Click Start Now to begin data synchronization and load the Mobile Connect users into memory.


The following information applies to bulk provisioning:

The user data is not validated by way of an AXL request to Cisco Unified CallManager.

If the file format is incorrect, the bulk provisioning is executed, but the information is not added to the user database.

Each user ID is associated with only one remote destination.

Platform CLI Commands

The following CLI commands are supported:

file check

show firewall

show logins

show open files

show open ports

show timezone config

unset network dns

utils cisco_mobile_connect_users_insert

utils get_cisco_mobile_connect_users_info

utils reset_ui_administrator_password

Limitations and Restrictions

This section describes limitations and restrictions that apply to Cisco Unified MobilityManager Release 1.2(3).

Calling Search Space Configuration

To ensure correct Mobile Connect functionality, you must configure the calling search space for the CTI outgoing port line level in Cisco Unified CallManager. Refer to Cisco Unified CallManager caveat CSCsh13165.

Cryptographic Features

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html.

If you require further assistance please contact us by sending email to export@cisco.com.

Supported MCS Servers

The following MCS servers are supported for Cisco Unified MobilityManager Release 1.2(3):

MCS-7815-I1 (3.0 GHz)

MCS-7815-I2

MCS-7825-H1 (3.4 GHz)

MCS-7825-H2

MCS-7825-I2

MCS-7835-H1 (3.4 GHz)

MCS-7835-H1 retrofit

MCS-7835-H2

MCS-7835-I1 (3.4 GHz)

MCS-7835-I2

MCS-7845-H2

MCS-7835-I1 retrofit

MCS-7845-H1 (3.4 GHz dual processor)

MCS-7845-H1 retrofit

MCS-7845-I1 (3.4 GHz dual processor)

MCS-7845-I1 retrofit


Note Cisco Unified MobilityManager Release 1.2(3) does not currently support the MCS-7825-I1 server.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified MobilityManager Release 1.2(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 1 Open Caveats 

Identifier
Headline and Bug Toolkit Link

CSCsd76348

It is necessary to reboot Cisco Unified MobilityManager for restore to work after changing the network domain

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76348

CSCsd99095

AXL device lookup fails with special characters in password

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd99095

CSCse34483

Upgraded from 121 to 122, CLI show hardware shows UNKNOWN

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse34483

CSCse34538

Cannot view file using CLI file view activelog

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse34538

CSCsh21594

File format is not checked for the utils cisco_mobile_connect_users_insert command

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh13165

CSCsh13165

Need to configure the calling search space for the CTI outgoing port line level for Mobile Connect to work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh13165


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified MobilityManager Release 1.2(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats 

Identifier
Headline and Bug Toolkit Link

CSCsc06315

System parameter default values shown in the help page are incorrect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc06315

CSCsc69509

The join feature does not work for mobile pickup calls with the Select option

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc69509

CSCsc70192

If Cisco Unified CallManager 5.0.1 is connected to an H.323 gateway, Call Park interaction with Cisco Unified MobilityManager cell pickup does not work properly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc70192

CSCsc86924

Cisco Unified MobilityManager does not verify that the LDAP information that is entered works

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc86924

CSCsd42377

Adding a user requires that AXL server settings be configured on the System page

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd42377

CSCsd45744

Cisco Unified MobilityManager SNMP provides the wrong information for sysObjectID and sysName

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd45744

CSCsd45760

Cisco Unified MobilityManager should provide MIB configuration information for system contact and location

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd45760

CSCsd48604

A SQLException occurs in the log following successful login to Cisco Unified MobilityManager administration

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd48604

CSCsd52890

MTP should be checked in the SIP trunk to have a voice path in the mobile phone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52890

CSCsd55789

The show account fails after changing the IP address from the GUI right after a fresh install

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55789

CSCsd56373

Users should be prompted for the Directory User Setting whenever an older version of Cisco Unified MobilityManager is used

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd56373

CSCsd56406

The CLI command show/set web-security pair should be either supported or removed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd56406

CSCsd56408

CLI command utilities network capture eth0/eth1 does not work if CSA is on

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd56408

CSCsd56410

A CLI command set for password security should be added

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd56410

CSCsd56639

The Backup Scheduler should give a warning if no features are selected

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd56639

CSCsd61648

When multiple CTI links are out of service, an alarm is created only for the last out of service link

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd61648

CSCsd68388

The show cert trust command is not supported in the CLI

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76348

CSCse31107

CTI Userids changed to all uppercase

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31107

CSCse31316

User cannot update the shared ports and out port users

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31316

CSCse36706

LDAP directory Admin password in plain text in web source file

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse36706

CSCse51453

SNMP Description shows wrong platform type

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse51453

CSCse55253

During fresh install, DVD found/media check shown two or three times

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse55253

CSCse55259

No progress indication during the last 20 minutes of software upgrade

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse55259

CSCse58976

Delete account does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse58976

CSCse97812

SNR / Mobility Manager. IOS Error "vxml version 1.0 not supported"

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse97812

CSCse98352

Multiple Shared Line User Links should be used for bulk calls

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse98352

CSCsg66392

Third prompt is not played after no user ID is given

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg66392


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Support Website

The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/en/US/support/index.html

Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html