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Cisco Unified Mobile Communicator

Cisco Mobile 8.5 for Nokia

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FAQs


Frequently Asked Questions

FAQs


Q. 

What is Cisco Mobile for Nokia?

A. 

Cisco Mobile for Nokia is an application that connects to your corporate network, allowing you to use your work number and instant messaging on your Nokia Symbian S60 3rd edition phone.

With Cisco Mobile, you can do the following:


  • Make calls using your work number through the Dial via Office feature

  • Make conference calls, transfer calls to another number, hold or resume calls, and park (temporarily store) a call to pick it up on another phone

  • Search your corporate directory

  • Chat with contacts in your corporate directory

  • View your call history for calls that you missed, placed, or received

  • Check the availability of people in your corporate directory

  • Check voice messages for your work number

Basics


Q. 

Which Nokia phones does Cisco Mobile support?

A. 

You can run Cisco Mobile on Nokia Symbian Series 60 3rd edition phones (for example, Nokia E66, E71, E72, and E75).

Q. 

What is the difference between Dial via Office and dial direct?

A. 

With Dial via Office, you can make calls from your mobile phone as if you are calling from your work phone. The recipient of your call sees your work number as the Caller ID.

When dialing direct, you make calls using your mobile number. The recipient of your call sees your mobile number as the Caller ID.

Q. 

What calling features are available?

A. 

Your system administrator determines the available feature set, and may choose to turn on only some of the features. Cisco Mobile supports the following calling features:


  • Conference—Allows you to add new parties to an active call

  • Transfer—Allows you to send a connected call to another party

  • Hold and resume—Allows you to put an active call into a held state

  • Park call—Allows you to use your phone to park a call, which you can then retrieve from another phone

  • Moving your call between phones—Allows you to move your in-progress call between your Nokia phone and your desk phone

Q. 

What can I do in each of the tabs?

A. 

Each tab in Cisco Mobile contains distinct feature-related functions.

Tab Description

Contacts tab

Contacts—Access all your work contacts, view their availability, and search your corporate directory.

History tab

Call History—View the history for calls that you placed, received, and missed.



Voicemail—View how many new work voice messages you have, and dial your corporate voicemail to listen.

Call tab

Call—View your active call. You can choose to hold, mute, transfer, or park the call. You can also add parties to create a conference call.

Chat tab

Chat—View active chat sessions.

Some of the tabs change appearance to indicate feature-related information.

Tab Description

Call—Indicates that your call is on hold

Call—Indicates that your call is parked

Call—Indicates that your call has ended

Chat—Indicates that your contact is writing

Voicemail—Indicates that you have new voice messages

Setup


Q. 

I want to install the application. Where do I find it?

A. 

Obtain the application from one of the following sources:


  • Cisco.com

  • Your system administrator

Q. 

How do I install the application?

A. 

To install the application, see the procedures for installing applications in the user guide for your phone.


Note


To uninstall the application, see the procedure for uninstalling the application.


Q. 

What do I need to set up before I use the application?

A. 

To use the application, you must do the following:


  1. Set up access to your corporate network over Wi-Fi, VPN, or both. Your system administrator can provide information about how to set up your access.

  2. Set up access points in Cisco Mobile by selecting Options > Settings > Connection.

    Typically, you set up access points as follows:


    • First access point: Wi-Fi access to the corporate wireless LAN

    • Second access point: VPN access to the corporate network if you need your phone to connect to the corporate VPN when you are out of the office

    • (Optional) Third access point: An additional Wi-Fi or VPN connection, for example a connection for another country or corporate office location

  3. Connect to your corporate network over Wi-Fi or VPN. From the Nokia home screen, select Menu > Office > Intranet and connect to the access point that is specified by your system administrator.

  4. Ensure that you did not block Caller ID on your Nokia phone. If you block Caller ID, you cannot use the calling features. To verify your settings, from the Nokia home screen, select Menu > Control Panel > Settings > Phone > Call > Send My Caller ID and confirm that this setting is set to Yes or Set By Network.

  5. Set up your Internet connection to automatically use your mobile service provider. From the Nokia home screen, select Menu > Control Panel > Settings > Connection > Destinations > Internet, and then select the access point for your mobile service provider. Scroll down to Use Access Point and set it to Automatically.

Q. 

Do I need to request and apply a license for Cisco Mobile?

A. 

No. You do not need a separate license on your phone.

Q. 

How do I open the application from my phone?

A. 

From the Nokia home screen, select Menu > Applications > Cisco Mobile.

You can also create a shortcut to Cisco Mobile on your Nokia home screen. The procedure for creating a shortcut may vary depending on your phone model. A sample procedure is as follows:


  1. From the Nokia home screen, select Menu > Control Panel > Settings > General > Personalization > Standby Mode > Mode Settings > Application Shortcuts.

  2. Ensure that App Shortcuts Enabled is set to Yes.

  3. Select the shortcut that you want to edit.

  4. Select Cisco Mobile.


Note


You may have to scroll down the list, depending on the number of applications that are installed on your phone.


Q. 

I’m signing in for the first time. Where do I find my account information?

A. 

Your system administrator provides your account information by sending one of the following:


  • An email message that includes a link to the TFTP server

  • A TFTP server address that you can enter in the TFTP Server field when you set up Cisco Mobile

  • A list of information for your accounts that you must enter manually when you set up Cisco Mobile

Q. 

How do I enter the configuration information that my system administrator provides?

A. 

To enter the configuration information, do the following:


  1. Open Cisco Mobile and wait for the TFTP screen.

  2. If your system administrator gave you the TFTP address, enter it.

    Otherwise, select Options to enter the configuration information manually.

  3. Enter one of the corporate access points (VPN or Wi-Fi) when you are prompted for the access point.

Q. 

How do I know if I’m connected?

A. 

Cisco Mobile has a status bar that shows your connection status:

The following icons show your connection status.

Icon Description

Available

Signed in to chat and status: Available.

Away

Signed in to chat and status: Away.

Do not disturb

Signed in to chat and status: Do Not Disturb.

Signed out of chat and status.

To connect, select Options > Sign In to Chat.

Connecting to a service.

Connected to calling.

Disconnected from calling. Cisco Mobile displays this icon if you are not signed in or connected to make calls.

To connect, select Options > Sign In to Calling.

Configured to connect to a Wi-Fi access point.

Q. 

How do I know my configuration worked?

A. 

To determine if your configuration worked, do the following:


  1. Confirm which features your system administrator made available.

  2. Verify the following:


    • If chat is available, confirm that you can see your availability in the status bar.

    • If calling features are available, confirm that you can see your corporate work extension in the status bar.

    • If corporate directory access is available, confirm that you can search for contacts in the corporate directory. Select the Contacts tab and then select Options > Directory Lookup.

Q. 

Can I use a headset with the application?

A. 

Yes. You can use any wired or Bluetooth headset with all the Cisco Mobile features.

Q. 

Are there preferences that I can choose?

A. 

Yes. To set preferences in Cisco Mobile, select Options > Settings. From the Settings menu, you can specify general preferences, as well as preferences for connection, dial options, chat, and status.

Calls


Make and Receive

Q. 

How do I make a call?

A. 

You can make a call the same way you always make calls.

You can also do the following:


  • Set the phone so that you can make a work call from any screen outside the Cisco Mobile application

  • Dial a number from the Call History tab using the phone keypad

If your phone is set up to allow you to choose the dialing method, Cisco Mobile displays a prompt. You can select Dial via Office to make the call using your work number. Alternatively, you can select Dial Direct to make the call using your mobile number.

Q. 

How do I answer a call?

A. 

Answer calls the same way you always answer calls.

If the call was originally to your work number, you will also have any standard corporate calling features, such as hold, conferencing, transfer, park, or move to desk phone.

Q. 

How can I make all my mobile phone calls through Cisco Mobile?

A. 

Select Options > Settings > Dial Options > Allow Dial via Office For, and then select one of the following options:


  • All Calls—Use Dial via Office for all calls from any application on your phone

  • Calls from this App—Use Dial via Office only for calls that you make from Cisco Mobile

Q. 

Can I customize how outgoing calls are made?

A. 

The system administrator can either control how all outgoing calls are made or give control to you. If your system administrator gives you the control, you can set dialing options in Cisco Mobile by selecting Options > Settings > Dial Options > When Dialing.

Q. 

How are emergency calls handled?

A. 

Your system administrator should set up your phone to dial direct for all emergency calls.

Q. 

When I’m in a call, what do the status indicators mean?

A. 

The following indicators show the status of your call.

Indicator Description

Call tab

Call in progress

Hold

Hold

Mute

Mute

Park

Conference call

Call ended

Q. 

What happens if I accidentally exit the application during a call?

A. 

If you exit Cisco Mobile during a call, the call is not affected but you lose additional calling features such as conferencing, park, or transfer.

Q. 

Can I change the ringtone for the calls I get?

A. 

Yes. You can change the ringtone by using the native features on your phone.

Calling Features

Q. 

What calling features does Cisco Mobile support?

A. 

Cisco Mobile supports the following calling features during an active call:


  • Conference—Talk simultaneously with multiple parties

  • Transfer—Redirect a connected call from your phone to another number

  • Hold and resume—Put an active call into a held state

  • Park call—Use your phone to park a call, which you can then retrieve from another phone

  • Move call to deskphone—Move your active call to your desk phone

Q. 

What features do I get if I install Cisco Mobile and Nokia Call Connect for Cisco on my phone?

A. 

If Cisco Mobile and Nokia Call Connect for Cisco coreside on your phone, you can make calls using the following methods:


  • Use Nokia Call Connect for Cisco when the Wi-Fi signal is strong

  • Use Cisco Mobile when the Wi-Fi signal cannot provide adequate voice quality

Nokia Call Connect for Cisco automatically hands off an in-progress call to the mobile network when the signal strength falls below a set level.

If you turn on the Mobile Connect feature in Cisco Mobile, you can use additional calling features during an in-progress call such as hold, conferencing, transfer, park, or move to desk phone.

Q. 

How do I make a conference call?

A. 

You can make a conference call by adding a new call to your existing call.


  1. While in a work call, select Options > Add Call.

  2. Select Find in Contact List to look up a contact from the corporate directory or your contact list, or select Type Number and enter a number for the party you want to add.

  3. After the system connects the call, select Merge Calls to merge the contact into your existing call.

Q. 

How do I transfer a call?

A. 

You can transfer a work call to another phone number.


  1. While in a work call, select Options > Transfer To.

  2. Select Find in Contact List to look up a contact from the corporate directory or your contact list, or select Type Number to enter a number.

  3. Make the new call.

  4. Select Complete Transfer after the call is connected.

Q. 

How do I put a call on hold?

A. 

During a Cisco Mobile call, you can use all standard corporate phone functions, such as mute, hold, and speakerphone. Simply select the applicable button to use a function.

Q. 

How do I park a call?

A. 

While in a call, select Options > Park Call. The system temporarily places the call on hold until you pick up the call from another phone. Cisco Mobile displays a phone number on your mobile phone that you can use on another phone to pick up the parked call. If you do not pick up the call within a certain time, usually a minute, the call is redirected as an incoming call to your mobile phone.

Q. 

If I’m on a call using my Cisco desk phone, can I move the in-progress call to my Nokia phone?

A. 

Yes. The procedure for moving the call to your Nokia phone may vary depending on your phone model. A sample procedure is as follows:


  1. Press the Mobility softkey on your desk phone.

    You may need to press More a few times before the Mobility softkey appears.

  2. Select Send call to Mobile.

  3. Answer your call on your Nokia phone.

Q. 

Can I move calls from my mobile phone to my desk phone?

A. 

Yes. To move a call from your mobile phone to your desk phone:


  1. While in a call, select Options > Move Call to Deskphone.

  2. Connect to the call using your desk phone.

Availability


Q. 

How can I know the availability of the contacts in my list?

A. 

Scan the icons beside a contact or the custom status message that is listed with a contact name to quickly determine status. Status information lets you know if your contacts are available, away from their desk, or busy.

Q. 

How do I change my status?

A. 

To change your status, do the following:


  1. Select Options > Change my status.

  2. Select a status from the following list:
    Icon Description

    Available

    Available

    Away

    Away

    Do not disturb

    Do Not Disturb

Q. 

How can I show custom status messages?

A. 

To display a custom status to your contacts, do the following:


  1. Select Options > Change My Status, and then select either Custom Available or Custom Away.

  2. Enter the custom message and select OK.

Q. 

My status is set to Do Not Disturb. Can I see who tried to start a chat with me?

A. 

Yes. You can still receive chat messages.

Chat


Q. 

How do I start a chat?

A. 

To chat with someone on your Contacts or Call History tabs, select the contact and then select Options > Chat.

To add a contact from your corporate directory to your Contacts tab, do the following:


  1. Select Options > Directory Lookup to locate the new contact in your corporate directory.

  2. Select Options > Add to Contacts to add the contact to Cisco Mobile.

Q. 

How do I know when I receive a new chat request?

A. 

Depending on your settings, you may hear an alert tone, see a notification, or see the Chat tab flashing.

Q. 

Can I use emoticons in a chat conversation?

A. 

Yes. Select Options > Insert Emoticon > Select Emoticon.

Q. 

How do I turn off the sounds that alert me when I get a chat request?

A. 

In Cisco Mobile, select Options > Turn Off Sound for Chat to quickly turn off sounds in an active chat session.

On some phone models, you can turn off sounds for your phone from the Nokia home screen by selecting Menu > Control Panel > Profiles > Silent.

Contacts


Q. 

What contacts do I see in my Contacts tab?

A. 

Cisco Mobile displays the list of contacts that you added to your chat account.

Q. 

How do I add a contact?

A. 

To add contacts, you can do one of the following:


  • Search your corporate directory.

  • Enter contact information manually.

  • Add contacts from your Call History tab.

Q. 

How do I add or change the picture for my contact?

A. 

To add or change the picture for your contact, do the following:


  1. Select Options > Contact Details.

  2. Select Options > Add Picture or Change Picture.

Q. 

How can I organize my contacts?

A. 

You can organize your Cisco Mobile contacts in groups, or sort them by name or by availability status.


  • To add a contact to a group, select the contact and then select Options > Manage Contacts > Move to Group.

  • To sort your contacts, select Options > Sort By, and then select either Availability or Name.

  • To create, rename, or delete a group, select Options > Group, and then select the applicable option.

Voicemail


Q. 

How do I know when I have new work voice messages?

A. 

When you have a new work voice message, Cisco Mobile displays the following:


  • An alert message

  • An asterisk on the Voicemail tab

Q. 

Where do I check voice messages to my work number?

A. 

To check voice messages, do the following:


  1. Select the Voicemail tab.

  2. Select Listen.

  3. If prompted, select Dial via Office.

  4. Follow the corporate voicemail system prompts.

Troubleshooting


Q. 

My system administrator sent me a link to set up my Cisco Mobile account, but it doesn’t work when I select it. What can I do?

A. 

Check the following items before you contact your system administrator for assistance:


  1. Verify that you installed Cisco Mobile on your Nokia phone.

  2. Restart your Nokia phone, and try the link in the email attachment again.

  3. If the link still does not work, open Cisco Mobile and enter the settings manually.

Q. 

My system administrator requested that I send a problem report through an email message. How do I do that?

A. 

To send a problem report, do the following:


  1. Select Options > Help > Troubleshooting > Problem Reporting > Enable Logging to turn on logging on your phone.

  2. Select Options > Help > Troubleshooting > Problem Reporting > Email Log to send the log to your system administrator.


    Note


    You must have an email account set up on your Nokia phone to complete this step.


Q. 

Where do I go to view my account settings?

A. 

Select Options > Settings > Accounts to view your account settings for calling, chat, status, and directory search.

You cannot modify the settings unless you reinstall the application.

Q. 

I don’t see all the Cisco Mobile features. How do I access them?

A. 

Contact your system administrator. Your administrator must set up many of the Cisco Mobile features before you can access them.

Q. 

Why can’t I dial my personal voicemail while using Cisco Mobile?

A. 

Many mobile voicemail systems work only when dialed directly from the mobile phone.

To ensure that your phone always dials your personal voicemail directly, do the following:


  1. Select Options > Settings > Dial Options > Numbers to Always Dial Direct.

  2. Enter the number and select OK.

After you complete this procedure, the phone dials your personal voicemail number directly, even if you set your phone to always use Dial via Office.

Q. 

Why didn’t I see some of my calling features in the work call I received?

A. 

You do not see all your calling features in the following situations:


  • You are not connected to either Cisco Mobile nor Nokia Call Connect for Cisco. If neither application is connected, an incoming work call behaves like a regular mobile phone call with the calling features that are provided by your mobile network provider.

  • You are not connected with 3G mobile network coverage. Some features are available only with 3G mobile network coverage.

Q. 

How can I keep Cisco Mobile active for answering incoming calls?

A. 

Ensure that you turn on Mobile Connect to enable incoming calls. Mobile Connect is a feature that passes your work calls to your Nokia phone number.


Note


If you are connecting to Cisco Unified Communications Manager Release 8.0.3, you cannot change Mobile Connect settings from Cisco Mobile. You must use the Cisco Unified CM User Options page to make changes.


Q. 

Why aren’t my work calls ringing to my Nokia phone even when I have the application open?

A. 

Check that Mobile Connect is turned on in Cisco Mobile. Mobile Connect is a feature that passes your work calls to your Nokia phone number.

To turn on Mobile Connect in Cisco Mobile, do the following:


  1. Select Options > Settings > Dial Options.

  2. Select Mobile Connect, and then select On.

  3. Select OK.

When you have Cisco Mobile running in the background and are connected, you get advanced calling features such as conferencing, transfer, or park. If you exit Cisco Mobile, you still receive your work calls but they arrive as a regular mobile phone calls with the calling features supported by your mobile network provider.

Q. 

Why didn’t directory lookup show the person I was looking for?

A. 

Cisco Mobile limits the directory search results to 25 items. If your search is too broad, your target might not be included in those 25 items. Narrow your search by including more characters in the search field.

Q. 

I was signed in to chat, but then my status changed to signed out of chat. How can I reconnect?

A. 

You can sign in to chat again by selecting Options > Sign In to Chat.

Q. 

I need to uninstall the application. How do I do that?

A. 

To uninstall the application, do the following:


  1. In Cisco Mobile, select Menu > Control Panel > Application Manager > Installed Applications.

  2. Select Cisco Mobile, and then select Options > Uninstall.

  3. Select Cisco Components, and then select Options > Uninstall.

Q. 

I installed the application but it does not start correctly. What can I do?

A. 

Uninstall and then reinstall the application by doing the following:


  1. Uninstall the application using the procedure in the previous question.

  2. If listed, select and uninstall the following components:


    • PIPS Installer

    • Open C libssl common

    • Open C glibrary common

    • Standard C++ Library common

    • Standard C++ Library

    • Pips_s60_1_x_ss

  3. Restart your phone.

  4. Reinstall the application. See the procedures for installing applications in the user guide for your phone.



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