Installation and User Guide for Cisco Mobile Release 7.1 for BlackBerry Devices
Reference Sheet for Cisco Mobile Release 7.1 for BlackBerry Devices
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Reference Sheet

Table Of Contents

Cisco Mobile Release 7.1 for BlackBerry Devices

Accessing Cisco Mobile

Common Tasks

Contacts

Calls

Voice Messages

Text Messages

Conferences

Availability

Alerts

Icons

Application Icon

Connection Status Icons

Availability Icons

Call Icons

Voice and Text Message Icons


Reference Sheet

Cisco Mobile Release 7.1 for BlackBerry Devices



Note:   Your company or system administrator may not offer some of the features in this document.


Accessing Cisco Mobile

Cisco Mobile is in Applications or Downloads on most devices, but location may vary by device model.

Common Tasks

Start each task from the home view of Cisco Mobile.

Use the trackball, trackwheel, or trackpad to navigate and open or select an item.

Select the Menu key to display task options.

Contacts

To add a contact:

1. Select Contacts.

2. Select the Menu key > Directory Lookup.

3. Enter all or part of the name.

4. Select the Menu key > Search.

5. Select the name.

6. Select the Menu key > Add to Contacts.

Calls

To place a call directly or dial via office:

1. Select a name or phone number from any list, such as contacts, voice messages, or text messages.

You can also select a name or phone number from the native BlackBerry Call Log or contact list.

2. Select the Menu key > Dial or Dial via Office.

You can also select the green (Call) key.

In Cisco Mobile, the green (Call) key dials using the method you defined in Settings > Calls Settings, and then dials the default phone number for the person (if defined).

In the BlackBerry Call Log or contact list, the green (Call) key dials direct only.

Open the name or phone number to see or change the phone number before dialing.

To view the call history for your office phone, select Calls.

Voice Messages

To access your office voice messages from Cisco Mobile:

1. Select Voicemail.

2. Select a message.

Make sure Cisco Mobile is set to receive voice messages (Settings > Voicemail Settings > Voice Messages > Receive).

Text Messages

To send a message to another Cisco Mobile user:

1. Select Contacts.

2. Select the name.

3. Select the Menu key > Send Message.

To view a received text message, or to check the status of a text message that you sent:

1. Select Text Messages.

2. Select the name.

3. Select the message > Menu key > Open.

Conferences

To join a voice conference, open the native BlackBerry Calendar application:

1. Make sure you are signed in to Cisco Mobile.

2. Open the BlackBerry Calendar application.

3. Select the conference.

4. Select the Menu key > Join Meeting.

If a supported meeting, the meeting dials you.

Availability

To change your status:

1. Select Status.

2. Scroll and select your status.

To check the status of other users:

1. Select Contacts.

2. Check the icon next to the name for status.

The status appears for users of supported presence systems such as Cisco Mobile or Cisco Unified Personal Communicator.

Alerts

To receive alerts for voice messages, text messages, and missed calls:

1. Select the Menu key > Settings > General Settings.

2. Select Cisco Mobile Alerts > Enable.

Icons

Application Icon

Icon appears in Downloads on most devices.

Icon

Description

Select to start Cisco Mobile

If connected to server, these indicators may appear with the Application icon:

Availability or Connection Status

New call or voice/text message

See Availability Icons or Connection Status Icons for details.


Connection Status Icons

Server and connection icons appear in status bar on home view of Cisco Mobile.

Icon

Description

New calls or voice or text messages

Appears with Application icon if connected to server.

Disconnected from server

Select Menu key > Sign In from the home view of Cisco mobile.

Attempting connection

Connected

Disconnected, waiting to retry

If problem persists, contact your system administrator.

Server error

Select Menu key > Settings  > Server Status for details. Contact your system administrator if necessary.


Availability Icons

Icon

Availability Options

Available

 

Away

Do not disturb

 

Idle—Signed in to Cisco Unified Personal Communicator but has not been using the computer keyboard

On the phone—Using office phone or mobile phone with Dial via Office

In a meeting—Appointment is scheduled in Microsoft Outlook

Cannot be contacted.

Offline—Signed out

Not updated—Not connected to server


Call Icons

Icon

Description

Received call

Missed call

Placed call


Voice and Text Message Icons

Icon

Description

Urgent message

Private voicemail message

Incoming message

Delivered outgoing message

Outgoing text message in transit to server

Outgoing text message in transit from server to recipient

Text message delivered

Text message delivery failed


An icon glossary is also available in the application. Select the Menu key > Help > Contents > Icon Glossary.