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Release Notes for Cisco Mobile for BlackBerry, Release 7.1

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Release Notes for Cisco Mobile for BlackBerry, Release 7.1 and 7.1.028

Table Of Contents

Release Notes for Cisco Mobile for BlackBerry, Release 7.1 and 7.1.028

Contents

Introduction

System Requirements

New and Changed Information

Important Notes

Finding Documentation

Tips for Searching Cisco Documentation

Installation Notes

Limitations and Restrictions

Caveats

Using Bug Toolkit

Open Caveats

Closed Caveats

Resolved Caveats

Caveats Resolved in Release 7.1.028

Caveats Resolved in Release 7.1

Troubleshooting

Documentation Updates


Release Notes for Cisco Mobile for BlackBerry, Release 7.1 and 7.1.028


Published: January 19, 2010
Revised: April 26, 2010

To view the release notes for Cisco Unified Mobility Advantage and for other clients, go to: http://cisco.com/en/US/products/ps7270/prod_release_notes_list.html.

Contents

Introduction

System Requirements

New and Changed Information

Important Notes

Finding Documentation

Installation Notes

Limitations and Restrictions

Caveats

Troubleshooting

Documentation Updates

Introduction

Cisco Mobile for BlackBerry client software works in conjunction with Cisco Unified Mobility Advantage server software to extend Cisco enterprise communications applications and services to BlackBerry devices. Cisco Mobile for BlackBerry is a Cisco Unified Mobile Communicator application.

System Requirements

For system requirements for client, server, and related enterprise servers, see the Compatibility Matrix at http://www.cisco.com/en/US/products/ps7270/products_device_support_tables_list.html.

New and Changed Information

A Cisco Adaptive Security Appliance is not required for this deployment. Instead, Cisco Mobile for BlackBerry clients connect through a BlackBerry Enterprise Server with MDS. For additional deployment instructions, see the BlackBerry chapter of the Enabling Support for Clients documentation module at http://www.cisco.com/en/US/products/ps7270/products_installation_and_configuration_guides_list.html.

For information about new features in Release 7.1.x, see the data sheet at http://cisco.com/en/US/products/ps7271/products_data_sheets_list.html.

Release 7.1.028 provides support for French, German, Spanish, and Italian, as well as English.

Important Notes

If you have Cisco Unified Mobile Communicator for BlackBerry users of languages other than English, deploy Release 7.1.028 or later, not the original release 7.1. Follow the upgrade instructions in the User documentation for this product as described in Installation Notes.

A BlackBerry Enterprise Server must be deployed with MDS. See the documentation from RIM (Research In Motion) for information.

If you deploy a Cisco Adaptive Security Appliance to support devices other than BlackBerry, the automatically-sent provisioning email that Cisco Mobile for BlackBerry users receive will not contain the correct information, and the client will not be able to connect to the server.

For more information and a list of options for resolving or working around this issue, look in the Bug Toolkit (instructions below) for bug CSCtd01995.

You may want to periodically check for updates to client and server software.

To access the latest Cisco Mobile for BlackBerry software (as part of the .oar client software bundle to be uploaded to the server for distribution), go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=281001428.

To access the latest Cisco Unified Mobility Advantage software, go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=281001413

Finding Documentation

For a complete list of documentation for this release, see the Documentation Guide at http://www.cisco.com/en/US/products/ps7270/products_documentation_roadmaps_list.html.

Provide the following URL to your users:
http://cisco.com/en/US/products/ps7271/products_user_guide_list.html

Tips for Searching Cisco Documentation

We recommend using the external Google Search (http://www.google.com) to find information.

Use the following formula in the search field:

<product name> <release number> <topic keywords> site:cisco.com

Examples of Google Search entries:

meetingplace 7.0 recording disk space site:cisco.com

mobility advantage 7.0 compatibility matrix site:cisco.com

presence 7.0 disaster recovery site:cisco.com

Installation Notes

For client setup instructions for system administrators, see the the Enabling Support for Clients and Adding Users and Devices documentation modules at http://www.cisco.com/en/US/products/ps7270/products_installation_and_configuration_guides_list.html.

For client installation and upgrade instructions for users, see the user documentation for this product at http://cisco.com/en/US/products/ps7271/products_user_guide_list.html.

Limitations and Restrictions

For limitations and restrictions for Cisco Unified Mobility Advantage and all of its clients, see the Release Notes for Cisco Unified Mobility Advantage for your release at http://www.cisco.com/en/US/products/ps7270/prod_release_notes_list.html.

Caveats

Using Bug Toolkit

Open Caveats

Closed Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs except severity level 6 enhancement requests.

You can search for problems by using the Cisco Software Bug Toolkit.

Before You Begin

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.

Open Caveats

There are no open Severity 1 through 3 defects in Cisco Mobile for BlackBerry at time of release.

For information about caveats in Cisco Unified Mobility Advantage and other Cisco products that provide features and functionality to Cisco Mobile for BlackBerry, see the Release Notes for Cisco Unified Mobility Advantage for your release at http://www.cisco.com/en/US/products/ps7270/prod_release_notes_list.html.

Closed Caveats

Review before you work with Cisco Mobile for BlackBerry. Some features might not work as documented, and some features could be affected by recent changes to the product. lists known limitations that will not be fixed, and there is not always a workaround.

Additional issues that may raise user questions are documented for those users in the documentation for this product at http://cisco.com/en/US/products/ps7271/products_user_guide_list.html.

Closed Caveats   for Cisco Mobile for BlackBerry, Release 7.1

Identifier
Severity
Component
Headline

CSCsi83363

3

application

bb -"alt" option to scroll missing in help>availability status section

CSCsj89431

3

application

bb - Unread missed call log not in bold print

CSCzf08886

3

application

bb - First letter of password is always capitalized


Resolved Caveats

Caveats Resolved in Release 7.1.028

Caveats Resolved in Release 7.1

Caveats Resolved in Release 7.1.028

Defects fixed in this maintenance release include the following:

Table 1 Resolved Caveats  for Cisco Mobile for BlackBerry Release 7.1.028

Identifier
Severity
Component
Headline

CSCtf21093

3

network-layer

Sometimes fails to pre-fetch voicemail or do remote search with wifi

CSCte49614

4

 

ui

Sometimes does not reconnect, exit gets unresponsive error

CSCtf41512

4

 

ui

Sometimes does not reconnect after disconnect


Caveats Resolved in Release 7.1

The following caveats have been resolved since the last 3.x release of Cisco Unified Mobile Communicator for BlackBerry.

Table 2 Resolved Caveats   for Cisco Mobile for BlackBerry Release 7.1

Identifier
Severity
Component
Headline

CSCsj45952

3

application

Unexpected error messages should be meaningful

CSCtc78703

3

application

v 15 bb - plus key + doesn't respond in homeview

This issue is resolved by new functionality on the server side.

CSCsx26462

4

 

documentation

CUMA: compatibility matrix doesn't include Australia


Troubleshooting

Troubleshooting information for users is in the user documentation at http://www.cisco.com/en/US/products/ps7271/products_user_guide_list.html.

Troubleshooting information for system administrators is in the Troubleshooting guide at http://www.cisco.com/en/US/products/ps7270/prod_troubleshooting_guides_list.html.

Documentation Updates

For the latest versions of all documentation for Cisco Mobile for BlackBerry and Cisco Unified Mobility Advantage, go to http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html.