Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0
Viewing Statistics and Reports for Cisco Unified Mobility Advantage
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Viewing Statistics and Reports for Cisco Unified Mobility Advantage

Table Of Contents

Viewing Statistics and Reports for Cisco Unified Mobility Advantage

Identifying Users Who Have Not Signed In

Viewing Cisco Unified Mobility Advantage Server Statistics

Viewing Call Reports

Viewing Summary Reports


Viewing Statistics and Reports for Cisco Unified Mobility Advantage


Revised Date: April 17, 2009

Identifying Users Who Have Not Signed In

Viewing Cisco Unified Mobility Advantage Server Statistics

Viewing Call Reports

Viewing Summary Reports

Identifying Users Who Have Not Signed In

To identify users who have not signed in to either Cisco Unified Mobile Communicator or the User Portal:

Procedure


Step 1 Select the [+] beside End Users.

Step 2 Select User Activation/Deactivation.

Step 3 Note the asterisk preceding the name of each user who has not signed in.


Viewing Cisco Unified Mobility Advantage Server Statistics

Procedure


Step 1 Select the [+] beside Server Controls.

Step 2 Select Cisco.

Step 3 Select Control Server.

Step 4 Select Statistics.

The statistics for Cisco Unified Mobility Advantage appear:

Statistic
Definition

Name

Name of the Cisco Unified Mobility Advantage server.

Up Since

Date that Cisco Unified Mobility Advantage was last started.

Free Memory

Amount of available memory, in bytes, on Cisco Unified Mobility Advantage.

Number of Active Users

Number of users who are actively using Cisco Unified Mobile Communicator on their phone or the Cisco Unified Mobile Communicator User Portal.

Number of Errors

Total number of errors reported on Cisco Unified Mobility Advantage. To view these errors, search the log files for "FATAL" or "ERROR".

Number of Warnings

Total number of warnings reported on Cisco Unified Mobility Advantage. To view these warnings, search the log files for "WARN."


Step 5 Select Refresh to update the display.


Related Topics

How to View Error and Warning Logs, page 19-17

Viewing Call Reports

You can view a summary of calls (received, placed, and missed) by users. The report can show the total number of calls on the system or totals for each user.

Procedure


Step 1 Select the [+] beside Reports.

Step 2 Select Usage Report.

Step 3 Enter information:

Field
Definition

From

Specify the start date for the report.

To

Specify the end date for the report.

Report Type

Select the type of report:

Total—Calls placed, received, and missed on all user phones

By User—Calls placed, received, and missed on specific user phones


Step 4 Select Submit.


Viewing Summary Reports

You can view the total number of provisioned users, the number currently signed in to Cisco Unified Mobile Communicator, and the summary of mobile phones installed on the system.

Procedure


Step 1 Select the [+] beside Reports.

Step 2 Select Summary Report.

Step 3 Wait a few moments while Cisco Unified Mobility Advantage generates the report.

Step 4 View the generated information:

Summary Report
Definition

Total Number of Users - Provisioned

Number of users with provisioned phones

Total Number of Users - Logged In

Number of users who have signed in to Cisco Unified Mobile Communicator on their phone

Handset Summary Report
Definition

Service Provider

Service provider associated with the phone

Phone Make/Model

Type and model of the phone

Client Version

Version of Cisco Unified Mobile Communicator installed on the phone.

Number of Phones

Number of phones installed