Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0
Configuring Cisco Unified Communications Manager for Use With Cisco Unified Mobility Advantage
Downloads: This chapterpdf (PDF - 313.0KB) The complete bookPDF (PDF - 4.1MB) | Feedback

Configuring Cisco Unified Communications Manager for Use With Cisco Unified Mobility Advantage

Table Of Contents

Configuring Cisco Unified Communications Manager for Use With Cisco Unified Mobility Advantage

How to Configure Call Log Monitoring

Configuring Call Log Monitoring

Creating CTI-Enabled "Super User" Accounts

Ensuring That the CTI Service Is Running

Configuring Standard AXL API Access to Retrieve User Information

Application Dialing Rules

Recommended Directory Lookup Settings

Configuring Directory Lookup Rules in Cisco Unified Communications Manager

How to Configure Dial Via Office

Configuring Dial Via Office

Configuring the Enterprise Feature Access Directory Number

Important Information About DTMF Access Codes

Device Pool Requirements

Configuring Prerequisites for Transfer of Active Calls Between Phones

How to Configure Server Security for Connections with Cisco Unified Communications Manager

Configuring Secure Connections with Cisco Unified Communications Manager

Cisco Unified Mobility Advantage Server Security Profile

Obtaining a Certificate from Cisco Unified Communications Manager

Importing Certificates into Cisco Unified Operating System Servers

Backup Cisco Unified Communications Manager Server Configuration

Changes to Cisco Unified Communications Manager Configurations

How to Configure Cisco Unified Communications Manager for Each User and Device

Requirements for Configuring Devices in Cisco Unified Communications Manager (For All Cisco Unified Communications Manager Features)

Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User"

Configuring User Accounts in Cisco Unified Communications Manager

Adding the Softkey Template to the Primary Desk Phone of Each User

Configuring Cisco Unified Mobile Communicator Devices in Cisco Unified Communications Manager

Configuring a Presence Account for Each User in Cisco Unified Communications Manager


Configuring Cisco Unified Communications Manager for Use With Cisco Unified Mobility Advantage


Revised Date: June 30, 2009

Configure Cisco Unified Communications Manager to provide features to Cisco Unified Mobility Advantage.


Note Specific instructions for these procedures may vary depending on your release of Cisco Unified Communications Manager. See the documentation for your release for the instructions for your release.


How to Configure Call Log Monitoring

How to Configure Dial Via Office

Configuring Prerequisites for Transfer of Active Calls Between Phones

How to Configure Server Security for Connections with Cisco Unified Communications Manager

Backup Cisco Unified Communications Manager Server Configuration

Changes to Cisco Unified Communications Manager Configurations

How to Configure Cisco Unified Communications Manager for Each User and Device

How to Configure Call Log Monitoring

In addition to the basic configurations required to run Cisco Unified Mobility Advantage (such as configuring the Cisco Adaptive Security Appliance, configuring users in Cisco Unified Mobility Advantage, and installing the client on the mobile phone), perform the following steps that are specific to this feature.

Configuring Call Log Monitoring

Creating CTI-Enabled "Super User" Accounts

Ensuring That the CTI Service Is Running

Configuring Standard AXL API Access to Retrieve User Information

Application Dialing Rules

Recommended Directory Lookup Settings

Configuring Directory Lookup Rules in Cisco Unified Communications Manager

Configuring Call Log Monitoring

Procedure

 
To
See

Step 1 

If you are making changes to a running system, stop Cisco Unified Mobility Advantage.

Note that this will impact users.

Stopping Cisco Unified Mobility Advantage, page 11-1

Step 2 

Configure system-level requirements in Cisco Unified Communications Manager.

Creating CTI-Enabled "Super User" Accounts

Ensuring That the CTI Service Is Running

Configuring Standard AXL API Access to Retrieve User Information

Application Dialing Rules

If you are using Cisco Unified Communications Manager Release 5.x or later:

Recommended Directory Lookup Settings

Directory Lookup Settings, page A-8

Configuring Directory Lookup Rules in Cisco Unified Communications Manager

Step 3 

Make sure users and their devices are configured properly in Cisco Unified Communications Manager.

Requirements for Configuring Devices in Cisco Unified Communications Manager (For All Cisco Unified Communications Manager Features)

Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User"

Configuring User Accounts in Cisco Unified Communications Manager

Step 4 

After you install Cisco Unified Mobility Advantage, configure Cisco Unified Mobility Advantage to connect to Cisco Unified Communications Manager.

If this is a new installation, you will perform these procedures when you run the Configuration Wizard after installation.

If this is an upgrade from Release 3.x, or you are changing your release of Cisco Unified Communications Manager for a running system:

Viewing and Changing Enterprise Adapter Settings, page 10-4

About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6

Server Settings, page A-7

Step 5 

If you are using Cisco Unified Communications Manager Release 4.x, configure directory lookup rules in Cisco Unified Mobility Advantage.

Recommended Directory Lookup Settings

Directory Lookup Settings, page A-8

Configuring Directory Lookup Settings in Cisco Unified Mobility Advantage, page 10-5

Step 6 

Enable call log monitoring in Cisco Unified Mobility Advantage.

If this is a new installation, you will perform this procedure when you run the Configuration Wizard after installation.

If this is an upgrade from Release 3.x, or you are adding or changing this feature on a running system:

Enabling Call Log Monitoring and Configuring Options, page 12-2

Step 7 

Start Cisco Unified Mobility Advantage if you are reconfiguring a running system.

Starting Cisco Unified Mobility Advantage, page 11-1

Related Topics

How to Solve Call Log Problems, page 19-8

Creating CTI-Enabled "Super User" Accounts

Cisco Unified Mobile Communicator lets users view call logs that include calls to their desk phones, in addition to calls on their mobile phones. You must create up to four "super user" accounts to support this feature. These will be End User accounts, but they are distinct from the accounts for each human user.

Because Cisco Unified Communications Manager limits End User accounts to support for 250 devices, you may need to create up to four separate accounts to accommodate the maximum 1000 Cisco Unified Mobility Advantage users. You will associate these accounts with the primary directory number (usually the desk phone) for each user of Cisco Unified Mobile Communicator.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select User Management > End User.

Step 3 Select Add New.

Step 4 Add the primary phone (usually the desk phone, but not the mobile phone) for each Cisco Unified Mobile Communicator user to the Controlled Devices list in the Device Information section.


Tip You can add one device now for testing purposes, then add the remainder of the devices later, when you are configuring Cisco Unified Communications Manager for each user and device.


Step 5 Assign the End User to the proper groups and roles:

In Cisco Unified Communications Manager Release
Do This

4.x

Select Enable CTI Application Use on the User Configuration window.

5.1

Assign the user to the Standard CTI Enabled group.

Make sure user is assigned to the Standard CCM End Users group.

From the End User Configuration window, select Allow Control of Device from CTI for this user. (This is the default.)

6.0

7.0

1. Add the following Groups into the Permissions Information section:

Standard CTI Enabled

Standard CCM End Users.

2. Select Save.

3. Verify that the following Roles appear:

Standard CTI Enabled,

Standard CCMUSER Administration

Standard CCM End Users.

4. Select Allow Control of Device from CTI.


Step 6 Configure the remaining fields as needed for your deployment. They are not specifically used by Cisco Unified Mobility Advantage.

Step 7 Select Save.

Step 8 Note the user IDs and passwords for these accounts.

You will need this information when:

you configure Cisco Unified Mobility Advantage.

you add support for additional users.


Related Topics

Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User"

Ensuring That the CTI Service Is Running

Make sure that the CTIManager service is activated and running, or call logs will not be updated.

These instructions apply to Cisco Unified Communications Manager Release 5.x and later. For Release 4.x, see your Cisco Unified Communications Manager documentation.

Procedure


Step 1 Open the Cisco Unified Communications Manager Admin interface but do not sign in.

Step 2 Select Cisco Unified Serviceability from the list box in the upper right corner of the page.

Step 3 Select Go.

Step 4 Sign in with your platform credentials.

Step 5 Select Tools > Service Activation.

Step 6 Select the publisher server.

Step 7 Select Cisco CTIManager.

Step 8 Select Save.

Step 9 Restart Cisco Unified Mobility Advantage if it is running.


Configuring Standard AXL API Access to Retrieve User Information

You must create an application user account with AXL API access in order to allow Cisco Unified Mobility Advantage to retrieve user information such as the primary line from Cisco Unified Communications Manager.

This topic applies to Cisco Unified Communications Manager releases 5.x through 7.0 only.

(For Cisco Unified CallManager release 4.x, Cisco Unified Mobility Advantage determines which line to monitor for call log monitoring by using the attribute you specify for "Work Phone" in the Advanced Settings tab of the Enterprise Adapter page for Active Directory. By default, this is the "telephoneNumber" attribute. This attribute must contain a unique value for each user.)

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select User Management > Application User.

Step 3 Select Add New.

Step 4 Enter information for this application user.

Step 5 Add the Standard CCM Super Users Group into the Permissions Information section.

Step 6 Select Save.

Step 7 Verify that the Standard AXL API Access role appears.

Step 8 Configure the remaining fields as needed for your deployment. They are not specifically used by Cisco Unified Mobility Advantage.

Step 9 Select any item in the Permissions Information > Roles list, then select View Details.

Step 10 Scroll to the bottom of the detailed Roles view, then select Add New.

Step 11 Select Cisco Call Manager AXL Database from the list and select Next.

Step 12 Enter a name and description for this new role.

Step 13 Select Allow to use API.

Step 14 Select Save.

Step 15 Note the user ID and password for this account.


What To Do Next

After you install Cisco Unified Mobility Advantage or upgrade from Release 3.x, enter this Application User ID and its associated password into the Server Settings page of the Enterprise Adapter configuration for Cisco Unified Communications Manager. For Release 7.0(2), enter the information into the "Web Services Information" section; for Release 7.0(1), enter the information into the "SOAP Information" section. See About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6.

Application Dialing Rules

Because people dial numbers from mobile phones differently than the way they dial numbers from desk phones, you must configure Cisco Unified Communications to accommodate the different dialing rules.

For example, in the United States, there are several dialing prefixes that employees generally must use when dialing from desk phones, which users of mobile phones normally do not use:

Calls from desk phones to numbers outside the company in the same telephone area code must begin with "9".

Calls from desk phones to numbers outside the company in a different telephone area code must begin with "91".

Calls from desk phones to numbers outside the company and outside the country must begin with "9011", while international calls from mobile phones often begin with a "+".

To allow users to dial from mobile devices without using these additional digits, define appropriate Application Dial Rules for your country or location.

These dialing rules also apply to the mobile device phone numbers you specify when provisioning users.


Note These dialing rules do not apply to alternate callback numbers that the user specifies in Cisco Unified Mobile Communicator. Users must enter alternate callback numbers in the format they would use if they were dialing from their desk phones.


For information about configuring application dialing rules, see the online help in Cisco Unified Communications Manager. Work with your Cisco Unified Communications Manager administrator to configure these rules.


Note Restart Cisco Unified Mobility Advantage if you make changes to a running system.


Recommended Directory Lookup Settings

Call logs in Cisco Unified Mobile Communicator can display the name as well as the phone number of callers and called parties who are in the corporate directory. Cisco Unified Mobility Advantage finds these names by searching for the phone number in the directory. However, callers can successfully dial numbers that do not exactly match the pattern of the numbers in the directory, so you should create Directory Lookup rules to accommodate dialed numbers with formats that do not match the format in the directory.

For example, if the user dials 95551111 (9-555-1111) to reach a person whose number appears in the directory as 5551111, you must create a rule that strips the 9 from the beginning of the number before searching, so that it matches the entry in the directory.

Use Directory Lookup rules to transform the following numbers into the number as it appears in the directory:

Numbers dialed from the primary desk phone of the user

(For Cisco Unified Communications Manager 7.0 only) Numbers dialed from the mobile phone using the Dial-via-Office feature

Numbers of corporate callers who call the primary office number of the user.

Include rules to accommodate all numbers that can successfully be connected, including numbers as users may dial them when roaming outside their home area code or country. For example, account for the following within the United States:

the extension only

numbers within the home area code

dialing from other area codes

dialing from other country codes

dialing prefixes such as:

011 and + (International direct dialing prefix - for dialing international numbers from the United States)

1 (National direct dialing prefix - for dialing numbers in another area code in the United States)

8 or 9 (Dial out prefix - required for dialing numbers outside of many companies)

Create your rules so that only one rule can apply to each phone number, or order the rules so that the intended number matches before any other possible match. For example, list 54321 before 543 to ensure that 54321 does not match 543 instead of 54321.

Configure separate rules for incoming and outgoing calls.


Tip To help determine which Directory Lookup rules you will need, look at your Application Dial Rules in Cisco Unified Communications Manager.


Examples of rules for outgoing calls:

Setting
Number Dialed Is:
1111
Number Dialed Is:
5551111
Number Dialed Is:
95551111
Number Dialed Is:
4085551111
Number Dialed Is:

914085551111

Number Dialed Is:

+14085551111

Number Begins With

No rule is needed.

9555

408555

91408555

001408555

Number of Digits

4

8

10

12

12

Total Digits To Be Removed

1

3

5

5

Prefix With Pattern

555

Result = Number in the directory

5551111

5551111

5551111

5551111

5551111

5551111


Cisco Unified Mobility Advantage tests each phone number against each rule in the order in which it appears. When Cisco Unified Mobility Advantage finds an applicable rule, it applies the rule to the phone number, searches the directory for the resulting number, retrieves any matching name, and includes the name in the call log in Cisco Unified Mobile Communicator. If no match is found, Cisco Unified Mobility Advantage looks to see if another rule applies. If no rules apply, Cisco Unified Mobility Advantage searches the directory for the unmodified number.

Related Topics

Directory Lookup Settings, page A-8

Configuring Directory Lookup Rules in Cisco Unified Communications Manager

Cisco Unified Mobility Advantage can identify callers and called parties by name in the user call logs, if you configure directory lookup rules to match the dialed number to the associated name in the directory.

Because the numbers dialed to and from mobile phones may be in different formats from the numbers dialed from desk phones, the directory lookup rules for mobile calls may differ from existing directory lookup rules configured in Cisco Unified Communications Manager. You must add directory lookup rules to handle calls to and from mobile devices.

Any time you change the directory lookup rules, restart Cisco Unified Mobility Advantage if it is running.

Restrictions

For Cisco Unified Communications Manager versions 5.x through 7.0, configure directory lookup rules in Cisco Unified Communications Manager using the procedure in this topic.

For Cisco Unified CallManager release 4.x, configure the Directory Lookup Settings in Cisco Unified Mobility Advantage. See Configuring Directory Lookup Settings in Cisco Unified Mobility Advantage, page 10-5.

Before You Begin

Determine the directory lookup settings you need to add. See the following:

Recommended Directory Lookup Settings

Directory Lookup Settings, page A-8

For more information about configuring directory lookup rules in Cisco Unified Communications Manager, see the online help in Cisco Unified Communications Manager.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Choose Call Routing > Dial Rules > Directory Lookup Dial Rules.

Step 3 Select Add New.

Step 4 Enter specifics for the rule.

For rules to be applied to incoming calls to the mobile device, the Rule Name MUST begin with indir. For example, indir_international.

For rules to be applied to outgoing calls from the mobile device, the Rule Name MUST begin with outdir. For example, outdir_internal.

Step 5 Select Save.

Step 6 Repeat to create each rule.

Step 7 Select any rule name in the list

Step 8 Use the arrows to position each rule in order to ensure correct matching.

Step 9 Select Save.

Step 10 Restart Cisco Unified Mobility Advantage if it is running.


How to Configure Dial Via Office

Cisco Unified Communications Manager Release 7.0(1) Service Update 1 or higher is required for dial via office.

Dial via Office allows users to make calls from their mobile phone as if they were dialing from their desk phone.

Configuring Dial Via Office

Configuring the Enterprise Feature Access Directory Number

Important Information About DTMF Access Codes

Device Pool Requirements

Configuring Dial Via Office

In addition to the basic configurations required to run Cisco Unified Mobility Advantage (such as configuring the Cisco Adaptive Security Appliance, configuring users in Cisco Unified Mobility Advantage, and installing the client on the mobile phone), perform the following steps that are specific to this feature.


Tip Configuring this functionality is complex. Perform these procedures carefully to ensure that you do not omit or misconfigure anything.


Procedure

 
To
See

Step 1 

If you are making changes to a running system, stop Cisco Unified Mobility Advantage.

Note that this will impact users.

Stopping Cisco Unified Mobility Advantage, page 11-1

Step 2 

Configure system-level requirements in Cisco Unified Communications Manager.

If you configured Cisco Unified Communications Manager for call log monitoring, you have addressed the first two already.

Creating CTI-Enabled "Super User" Accounts

Configuring Standard AXL API Access to Retrieve User Information

Configuring the Enterprise Feature Access Directory Number

Important Information About DTMF Access Codes

Device Pool Requirements

Step 3 

Configure each user and device in Cisco Unified Communications Manager.

If you configured Cisco Unified Communications Manager for call log monitoring, you may have addressed the first three already.

Requirements for Configuring Devices in Cisco Unified Communications Manager (For All Cisco Unified Communications Manager Features)

Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User"

Configuring User Accounts in Cisco Unified Communications Manager

Configuring Cisco Unified Mobile Communicator Devices in Cisco Unified Communications Manager

Step 4 

After you install Cisco Unified Mobility Advantage, configure Cisco Unified Mobility Advantage to connect to Cisco Unified Communications Manager.

If this is a new installation, you will perform these procedures when you run the Configuration Wizard after installation.

If this is an upgrade from Release 3.x, or you are changing your Cisco Unified Communications Manager release with a running system:

Viewing and Changing Enterprise Adapter Settings, page 10-4

About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6

Step 5 

Enable the Dial via Office feature in Cisco Unified Mobility Advantage.

If this is a new installation, you will perform these procedures when you run the Configuration Wizard after installation.

If this is an upgrade from Release 3.x, or you are adding or changing this feature on a running system:

Enabling the Dial-Via-Office Feature and Options, page 12-3

Step 6 

Start Cisco Unified Mobility Advantage if you are reconfiguring a running system.

Starting Cisco Unified Mobility Advantage, page 11-1

Related Topics

How to Solve Problems With the Dial Via Office Feature, page 19-10

Configuring the Enterprise Feature Access Directory Number

If the Enterprise Feature Access Directory Number is already configured, you do not need to make further changes.

The Cisco Unified Mobility Advantage uses the Enterprise Feature Access Directory Number for the caller ID when Cisco Unified Communications Manager calls back the user in Dial-via-Office calls. This number appears in the native call log on the mobile phone, but does not appear in the call logs within Cisco Unified Mobile Communicator.

If you want Cisco Unified Mobile Communicator users to be able to use DTMF codes to access mid-call features such as hold, resume, park, and conference when they use the Dial via Office feature, configure Enterprise Feature Access using the instructions in the Cisco Unified Communications Manager documentation. Otherwise, use the procedure in this topic.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select Call Routing > Mobility Configuration.

Step 3 Enter values for the following fields:

Option
Description

Handoff Number

This value is required in order to create an Enterprise Feature Access partition; if you do not otherwise require a Handoff Number, enter a dummy internal unused DN that is associated with a valid partition.

Handoff Number Partition

This value is required in order to create an Enterprise Feature Access partition.

This partition should be present in the Remote Destination inbound Calling Search Space, which points either to the inbound Calling Search Space of the Gateway or Trunk or to the Remote Destination Calling Search Space.

Enterprise Feature Access Directory Number

Enter the Direct Inward Dial (DID) number that is required for enterprise feature access.

This number must be unique.

Enterprise Feature Access Directory Number Partition

This partition should be present in the Remote Destination inbound Calling Search Space, which points either to the inbound Calling Search Space of the Gateway or Trunk or to the Remote Destination Calling Search Space.



Important Information About DTMF Access Codes

This topic applies to Cisco Unified Communications Manager release 7.0.

All DTMF access codes that you configure in Cisco Unified Communications Manager must be mutually exclusive. Make sure the default mobility DTMF access codes do not overlap with other mid-call DTMF access codes.

For example, by default mobility features and Cisco Unity both use the asterisk (*) for midcall features, which prevents DTMF features in both applications from working properly.

This issue is not specific to Cisco Unified Mobility Advantage, but will affect Cisco Unified Mobile Communicator users when they access voicemail or use mid-call features.

To configure DTMF access codes, see the documentation for your release of Cisco Unified Communications Manager.

Related Topics

Configuring the Enterprise Feature Access Directory Number

Device Pool Requirements

When you configure mobile devices for each user in Cisco Unified Communications Manager, each Cisco Unified Mobile Communicator device must be associated with a device pool that includes the Cisco Unified Communications Manager server to which Cisco Unified Mobility Advantage will point. For simplicity, consider creating a dedicated device pool for this purpose.

If you will specify a primary and a backup Cisco Unified Communications Manager server in Cisco Unified Mobility Advantage, list the servers in that order (first primary, then secondary) in the Cisco Unified Communications Manager group associated with this device pool.

For information about Device Pools, see the Cisco Unified Communications Manager documentation.

Related Topics

Configuring Cisco Unified Mobile Communicator Devices in Cisco Unified Communications Manager

Configuring Prerequisites for Transfer of Active Calls Between Phones

This feature is only available with Cisco Unified Communications Manager Releases 6.x and 7.0.

To allow users to transfer calls in progress between their desk phones and their mobile phones, configure the mobility handoff functionality (also referred to as the Desktop Call Pickup feature) in Cisco Unified Communications Manager.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select Device > Device Settings > Softkey Template.

Step 3 Create a new template or modify an existing template.

Step 4 Select Configure Softkey Layout from the Related Links menu in the upper right corner of the window.

Step 5 Select Go.

Step 6 Select Connected for Select a call state to configure.

Step 7 Add Mobility to the selected Softkeys.

Step 8 Select Save.


Related Topics

Adding the Softkey Template to the Primary Desk Phone of Each User

How to Configure Server Security for Connections with Cisco Unified Communications Manager

Server security features are available only with Cisco Unified Communications Manager Release 7.0(1) Service Update 1 or later.

Secure connections between internal servers are not required by default for Cisco Unified Mobility Advantage to operate. However, your Cisco Unified Communications Manager configuration and your corporate security policies may require a secure connection between Cisco Unified Mobility Advantage and Cisco Unified Communications Manager.

Configuring Secure Connections with Cisco Unified Communications Manager

Cisco Unified Mobility Advantage Server Security Profile

Obtaining a Certificate from Cisco Unified Communications Manager

Importing Certificates into Cisco Unified Operating System Servers

Configuring Secure Connections with Cisco Unified Communications Manager

This procedure set describes how to deploy self-signed certificates for secure connections between Cisco Unified Mobility Advantage and Cisco Unified Communications Manager.

You must perform some of these steps after you install Cisco Unified Mobility Advantage.

Before You Begin

If you want to familiarize yourself with server security concepts for Cisco Unified Mobility Advantage, see Chapter 9, "Managing Server Security in Cisco Unified Mobility Advantage."

Determine whether this procedure fits into your Cisco Unified Communications Manager security plan. Security configuration in Cisco Unified Communications Manager is quite complex. See the Cisco Unified Communications Manager Security Guide for complete information.

We recommend that you verify that the Dial via Office, MobileConnect, and call log monitoring features function properly before you configure server security.

Procedure

 
Do This
For Instructions, See

Step 1 

If you are making changes to a running system, stop Cisco Unified Mobility Advantage.

Note that this will impact users.

Stopping Cisco Unified Mobility Advantage, page 11-1

Step 2 

In Cisco Unified Mobility Advantage, create a Security Context that specifies Trusted Certificates for the Trust Policy.

You can use this Security Context for all enterprise servers that have the same security requirements.

If you will follow the instructions for the Configuration Wizard you can use the cuma Security Context.

Creating Security Contexts, page 9-7

Step 3 

Stop Cisco Unified Mobility Advantage if it is running.

Stopping Cisco Unified Mobility Advantage, page 11-1

Step 4 

In the Enterprise Adapter for Cisco Unified Communications Manager, select TLS as the Transport Type, then specify the Security Context that you created in an earlier step in this table.

Viewing and Changing Enterprise Adapter Settings, page 10-4

About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6

Step 5 

In Cisco Unified Communications Manager, require secure communications.

Cisco Unified Mobility Advantage Server Security Profile

Step 6 

Download a self-signed certificate from Cisco Unified Mobility Advantage.

Downloading Self-Signed Certificates from Cisco Unified Mobility Advantage, page 9-11

Step 7 

Import this certificate to the trust store of Cisco Unified Communications Manager.

Importing Certificates into Cisco Unified Operating System Servers

Step 8 

Generate a certificate from Cisco Unified Communications Manager.

Obtaining a Certificate from Cisco Unified Communications Manager

Step 9 

Import this certificate to the trust store of Cisco Unified Mobility Advantage.

Importing Self-Signed Certificates from Trusted Servers, page 9-10

Step 10 

If you configure a backup Cisco Unified Communications Manager server, repeat this procedure for the backup server.

Step 11 

Start Cisco Unified Mobility Advantage if you are reconfiguring a running system.

Starting Cisco Unified Mobility Advantage, page 11-1

Cisco Unified Mobility Advantage Server Security Profile

This section applies only to Cisco Unified Communications Manager Release 7.0.

To create a security profile for the Cisco Unified Mobility Advantage server in Cisco Unified Communications Manager, see the "Configuring a Cisco Unified Mobility Advantage Security Profile" chapter in the Cisco Unified Communications Manager Security Guide at http://cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html?q= .

Essentially, you will set the Transport Type to TLS, by specifying "Authenticated" or "Encrypted" as the Device Security Mode on the "CUMA Server Security Profile" page.

Keep the following points in mind:

You can associate only one Cisco Unified Mobility Advantage server with each Cisco Unified Communications Manager cluster.

If you allow a TCP (non-secure) connection, you are not limited to a single Cisco Unified Mobility Advantage per Cisco Unified Communications Manager server.

When you configure a Security Context in Cisco Unified Mobility Advantage for the Cisco Unified Communications Manager enterprise adapter, the connection type must be the same as the connection type you specify in Cisco Unified Communications Manager.

If you require authenticated or encrypted connections, you must provide the required certificate to Cisco Unified Communications Manager.

The X.509 value you need to supply is generally the hostname of the Cisco Unified Mobility Advantage server.

Related Topics

Chapter 9, "Managing Server Security in Cisco Unified Mobility Advantage"

How to Configure Server Security for Connections with Cisco Unified Communications Manager

Obtaining a Certificate from Cisco Unified Communications Manager

This topic applies only if you are using Cisco Unified Communications Manager Release 7.0 and is not required unless you configure Cisco Unified Mobility Advantage to require a self-signed certificate for identity verification when connecting to Cisco Unified Communications Manager.

Before You Begin

Create a Security Context in Cisco Unified Mobility Advantage and set the Trust Policy to Trusted Certificates. See Creating Security Contexts, page 9-7.

Assign that Security Context to the Enterprise Adapter for Cisco Unified Communications Manager. See Viewing and Changing Enterprise Adapter Settings, page 10-4.

Procedure


Step 1 Open the Cisco Unified Communications Manager Admin interface but do not sign in.

Step 2 Select Cisco Unified OS Administration from the list box in the upper right corner of the page.

Step 3 Sign in using the platform administration credentials for the Cisco Unified Communications Manager server.

Step 4 Select Security > Certificate Management.

Step 5 Select Find to display all certificates.

Step 6 Select CallManager.pem.

Step 7 Select Download.

Step 8 Save the .cer file to your desktop.

Step 9 Return to the list of certificates.

Step 10 Select tomcat.pem.

Step 11 Select Download.

Step 12 Save the .cer file to your desktop.


What To Do Next

Continue with remaining procedures in How to Configure Server Security for Connections with Cisco Unified Communications Manager.

Continue with other procedures in this chapter for deploying Cisco Unified Communications Manager with Cisco Unified Mobility Advantage.

Importing Certificates into Cisco Unified Operating System Servers

If your IT security policies require Cisco Unified Communications Manager, Cisco Unified Presence, or Cisco Unity Connection servers to require a self-signed certificate from Cisco Unified Mobility Advantage, use this procedure to import that certificate.

For more information about uploading the required certificates to the trust store of the Cisco Unified Communications Manager or other server, see the Security chapter of the Cisco Unified Communications Operating System Administration Guide for that server.

Before You Begin

Determine whether the server requires a certificate from Cisco Unified Mobility Advantage. For Cisco Unified Communications Manager, see Cisco Unified Mobility Advantage Server Security Profile. For other servers, see the documentation for those servers. By default, a certificate is not required.

Obtain a certificate from Cisco Unified Mobility Advantage. See Downloading Self-Signed Certificates from Cisco Unified Mobility Advantage, page 9-11.

Procedure


Step 1 Open the Admin interface of the server in a browser window.

Step 2 Select Cisco Unified OS Administration in the top right corner of the window.

Step 3 Select Go.

Step 4 Sign in.

Step 5 Select Security > Certificate Management

Step 6 Select Upload Certificate.

Step 7 Enter information:

Item
Description

Certificate Name

For the Cisco Unified Communications Manager server:

Select CallManager-trust from the list.

For the Cisco Unified Presence server:

Select sipproxy-trust from the list.

For Cisco Unity Connection:

Select tomcat-trust from the list.

Root Certificate

Enter a name for the Cisco Unified Mobility Advantage certificate.

Description

Enter a description.


Step 8 Select Browse and select the certificate file from Cisco Unified Mobility Advantage.

For example, if you generated a self-signed certificate, locate the .cer file you saved.

Step 9 Select Upload File.

Step 10 Restart the service:

a. Select Cisco Unified Serviceability from the list box in the top right corner of the window.

b. Select Go.

c. Sign in using your platform administrator credentials.

d. Select Tools > Service Activation.

e. For Cisco Unified Communications Manager:

Restart the CiscoCallManager service.

f. For Cisco Unified Presence:

Restart the Presence Engine Service and the Proxy Service.

g. For Cisco Unity Connection:

Restart the Connection IMAP Server and Connection SMTP Server services.

Step 11 Restart Cisco Unified Mobility Advantage if it is running.


What To Do Next

Complete certificate deployment requirements for your server:

For Cisco Unified Communications Manager, see How to Configure Server Security for Connections with Cisco Unified Communications Manager.

For Cisco Unified Presence, see How To Configure Server Security for Cisco Unified Presence, page 4-3.

For Cisco Unity Connection, see Deploying Self-Signed Certificates for Internal Servers: Example, page 9-5.

Backup Cisco Unified Communications Manager Server Configuration

If you will specify a backup Cisco Unified Communications Manager server, make sure it is configured identically to the primary Cisco Unified Communications Manager server.

Changes to Cisco Unified Communications Manager Configurations

If you change the user ID or password of any of the CTI-enabled "super user" accounts, or of the Application User account to which you assigned AXL API access, update the Enterprise Adapter for Cisco Unified Communications Manager in the Admin Portal of Cisco Unified Mobility Advantage,.

Before you make any changes in this adapter, stop Cisco Unified Mobility Advantage, then start Cisco Unified Mobility Advantage again after you submit your changes.

Stopping Cisco Unified Mobility Advantage will log all users out of Cisco Unified Mobile Communicator.

Related Topics

Creating CTI-Enabled "Super User" Accounts

Configuring Standard AXL API Access to Retrieve User Information

About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6

Stopping Cisco Unified Mobility Advantage, page 11-1

Starting Cisco Unified Mobility Advantage, page 11-1

How to Configure Cisco Unified Communications Manager for Each User and Device

Provision each user in Cisco Unified Communications Manager.

Requirements for Configuring Devices in Cisco Unified Communications Manager (For All Cisco Unified Communications Manager Features)

Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User"

Configuring User Accounts in Cisco Unified Communications Manager

Adding the Softkey Template to the Primary Desk Phone of Each User

Configuring Cisco Unified Mobile Communicator Devices in Cisco Unified Communications Manager

Configuring a Presence Account for Each User in Cisco Unified Communications Manager

Requirements for Configuring Devices in Cisco Unified Communications Manager (For All Cisco Unified Communications Manager Features)

Each user must already have a functioning account with a primary desk phone number configured in Cisco Unified Communications Manager.

These instructions assume the Primary Extension is the desk phone directory number. Make sure the Owner User ID is configured for the desk phone.

You have configured all applicable system-level requirements in Cisco Unified Communications Manager documented earlier in this chapter.

If you are using Cisco Unified Communications Manager Release 7.x and users of the Release 3.x client for Nokia Symbian phones will use the same mobile phone number after they migrate to Release 7.x of the client, you must delete their existing Remote Destination profile before you configure the user and device in Cisco Unified Communications Manager following instructions in this section.

Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User"

This topic applies to all deployments.

Add the primary phone (usually the desk phone, but not the mobile phone) of each Cisco Unified Mobile Communicator user to the Device Information section of one of the CTI-enabled "super users" that you created above.

Before You Begin

You will need the usernames of the "super user" accounts you created in Creating CTI-Enabled "Super User" Accounts.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select User Management > End User.

Step 3 Select Find.

Step 4 Select the appropriate End User in the list.

Step 5 Scroll to the Device Information section.

Step 6 Double-click the desk phone device (not the mobile phone) in the Available Devices list.

The phone will move to the Controlled Devices list.

Step 7 Repeat for each device to add.

Step 8 Select Save.

Step 9 Restart Cisco Unified Mobility Advantage if it is running.


Troubleshooting Tip

If you do not see the phone in the Available Devices list, select Find More Phones. See the online help for Cisco Unified Communications Manager for more information.

Configuring User Accounts in Cisco Unified Communications Manager

This topic applies to all deployments.

(For Cisco Unified Communications Manager Release 6.x and later) Enabling mobility features enables MobileConnect (which rings the mobile phone when callers call the desk phone number), and in-call features such as the ability to transfer and hold calls.

[For Cisco Unified Communications Manager Release 7.0(1) Service Update 1] Enabling mobility also enables Dial via Office.

Enabling mobility may consume device license units (DLUs). For details, search the online help in Cisco Unified Communications Manager for "Enable Mobility."

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select User Management > End User.

Step 3 Find the user to configure.

Step 4 Select Allow Control of Device from CTI.

Step 5 Set the Primary Extension in the Directory Number Association to the directory number of the primary line, usually the desk phone.

Step 6 (For Cisco Unified Communications Manager Releases 6.x and 7.0) Select Enable Mobility.

Step 7 Assign the user to the proper groups and roles:

Add the following into the Permissions Information section:

Groups:

Standard CTI Enabled

Standard CCM End Users.

Roles:

Standard CTI Enabled,

Standard CCMUSER Administration

Standard CCM End Users.

Step 8 Select Save.


Adding the Softkey Template to the Primary Desk Phone of Each User

This feature is only available with Cisco Unified Communications Manager Releases 6.x and 7.0.

This procedure allows users to transfer active calls between their desk phones and their mobile phones.

Before You Begin

Complete the procedure in Configuring Prerequisites for Transfer of Active Calls Between Phones.

If you have configured a common device configuration that is assigned to the desk phones of all of your mobile users, modify that common device configuration instead of each individual phone as described in this procedure.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Navigate to the page associated with the primary desk phone of a Cisco Unified Mobile Communicator user.

Step 3 Look for the Softkey Template field.

Step 4 Select the softkey template you created for transferring active calls between phones.

Step 5 Select Save.

Step 6 Repeat this procedure for each Cisco Unified Mobile Communicator user.


Configuring Cisco Unified Mobile Communicator Devices in Cisco Unified Communications Manager

This procedure applies to Cisco Unified Communications Manager Release 7.0(1) Service Update 1 only.

For Cisco Unified Communications Manager Release 6.x, follow the instructions in the Cisco Unified Communications Manager documentation for configuring Remote Destinations and enabling the MobileConnect feature.

Before You Begin

You have addressed all requirements and completed all configurations previously described in this chapter.

The MobileConnect feature (formerly known as Single Number Reach) must be working independently of Cisco Unified Mobility Advantage.

If the phone number that you will use for the Cisco Unified Mobile Communicator device is already configured in Cisco Unified Communications Manager as a Remote Destination, delete the Remote Destination for that number before you perform this procedure.

Familiarize yourself with the Device Pool Requirements.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Add the mobile phone:

a. Select Device > Phone.

b. Select Add New.

c. Select Cisco Unified Mobile Communicator as the Phone Type.

d. Select Next.

e. Enter values:

Option
Description

Device Name

Descriptive name (up to 15 characters)

Device Pool

If you created a dedicated Device Pool when you reviewed the device pool requirements, choose that Device Pool.

If you did not create a dedicated Device Pool, specify a Device Pool that includes in the Cisco Unified Communications Manager Group the Cisco Unified Communications Manager server that you will specify later in Cisco Unified Mobility Advantage (in the Enterprise Adapter for Cisco Unified Communications Manager).

 

Phone Button Template

Select Standard Cisco Unified Mobile Communicator.

Calling Search Space

This Calling Search Space must include the set of destination numbers that you want to allow users to use with the Dial-via-Office feature. This is typically the same Calling Search Space associated with the Desk Phone, assuming you want the same calling privileges to apply to both devices.

Owner User ID

The User ID of the user.

Mobility User ID

The User ID of the user.

 

Reroute Calling Search Space

Ensure that the Rerouting Calling Search Space in the Cisco Unified Mobile Communicator device configuration includes both of the following:

The partition of the desk phone extension of the user

(This requirement is used by the system to provide the Dial via Office feature, not for routing calls.)

A route to the mobile identity number and any Remote Destinations.

The route to the mobile identity (i.e., the Gateway/Trunk partition) must have a higher preference than the partitions of the enterprise extension of the Cisco Unified Mobile Communicator device.

Note that Cisco Unified Mobile Communicator allows users to specify an alternate callback number besides the mobile identity, and the Rerouting Calling Search Space controls which alternate callback numbers are reachable.

All others

Accept the defaults, or follow your company conventions or instructions in the online help.


f. Select Save.

Step 3 Associate the mobile phone with the primary desk phone number of the user.

a. Select Line [1] - Add a New DN.

b. Enter the Directory Number of the primary desk phone.

c. Enter the Route Partition, if applicable.

d. Press Tab.

The remaining fields on the page will automatically populate.

e. Select Save.

Step 4 Return to the Cisco Unified Mobile Communicator device page:

a. Scroll to the Associated Devices list.

b. Select the Cisco Unified Mobile Communicator device.

c. Select Edit Device.

Step 5 Identify the mobile phone:

a. Scroll down and select Add New Mobile Identity.

b. Enter values:

Option
Description

Destination Number

The mobile phone number, without any digits prefixed (for example, no dial-out prefix).

This value must exactly match the phone number you enter for this user in the Cisco Unified Mobility Advantage Admin portal.

This number must be unique among Cisco Unified Mobile Communicator devices and Remote Destinations.

This is the default number that the Dial-via-Office feature will call.

Enable Mobile Connect

Select this box.

All others

Depend on settings in your company. Accept the defaults, or follow your company conventions or instructions in the online help.


c. Select Save.


Note Add any additional remote destinations by using the Remote Destination Profile of the user (Device Settings > Remote Destination Profile), not on this page.


Step 6 Configure Caller ID:

a. For the device that represents the primary line of the user (usually the desk phone), verify Caller ID information (Name or phone number) for the following fields, as desired:

Display (Internal Caller ID)

ASCII Display (Internal Caller ID)

External Phone Number Mask

b. Select the boxes for the Caller ID values to enable for shared device (these include Cisco Unified Mobile Communicator).

c. Select Propagate Selected.

Step 7 Configure any other information that is required or desired for all devices at your organization.


What To Do Next

See Adding Each Primary Phone to the Controlled Devices List for a CTI-Enabled "Super User".

Configuring a Presence Account for Each User in Cisco Unified Communications Manager

If you will integrate the presence feature in Cisco Unified Mobile Communicator, configure a Cisco Unified Presence account for each user in Cisco Unified Communications Manager.

Procedure


Step 1 Sign in to the Cisco Unified Communications Manager Admin interface.

Step 2 Select Device > Phone.

Step 3 Select Add New.

Step 4 Select Cisco Unified Personal Communicator as Phone Type.

Step 5 Select Next.

Step 6 Enter the device information.

Option
Description

Device Name

UPC+uppercase <USERID>

Owner User ID

Select the User ID of the user.


Step 7 Select Save.

Step 8 Associate the mobile phone with the primary desk phone number of the user.

a. Select Line [1] - Add a New DN.

b. Enter the Directory Number of the primary desk phone.

c. Enter the Route Partition, if applicable.

d. Press Tab.

The remaining fields on the page will automatically populate.

e. Select Save.

Step 9 Assign Capabilities to the End User.

a. Select System > Licensing > Capabilities Assignment.

b. Find the user.

c. Select Enable CUP.

d. Select Enable CUPC.

e. Select Save.