Table Of Contents
Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release 3.1.7
Revised: January 25, 2008, OL-15720-01
These release notes describe the new features and caveats for all versions of Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.7.
To view the release notes for related versions of Cisco Unified Mobile Communicator, go to:
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
This section contains an overview of Cisco Unified Mobile Communicator, and describes the BlackBerry devices supported with this release.
An Overview of Cisco Unified Mobile Communicator
Cisco Unified Mobile Communicator is part of the Cisco Unified Communications family of products.
Cisco Unified Mobile Communicator is a software application installed on your BlackBerry device that works with Cisco Unified Mobility Advantage to extend office communication applications and services to your mobile phone.
In addition to placing and receiving calls and secure text messages, Cisco Unified Mobile Communicator allows you to:
•Receive Cisco Unified MeetingPlace and MeetingPlace Express notifications and dial into conferences
•Be alerted to office voicemail messages, see a list of voicemail messages, and select messages for playback
•Keep track of your missed, dialed, and received calls on both your mobile phone and your office phone
•Access up-to-date corporate and personal directory contacts
•Check the Availability Status of other Mobile Communicator users (see who is available to communicate or who prefers not to be disturbed)
See the Cisco Unified Mobile Communicator User Guide for BlackBerry Devices for more information.
Supported BlackBerry Devices
Table 1 shows the BlackBerry devices supported by Cisco Unified Mobile Communicator.
Note Note: The BlackBerry 8830 is supported on CDMA networks only. The BlackBerry 8820 is supported on GSM networks only and has not been tested on WiFi.
Before you install Cisco Unified Mobile Communicator for BlackBerry devices, make sure the following are installed:
•Cisco Unified Mobility Advantage
•BlackBerry Enterprise Server (BES) version 22.214.171.124 or later
•Mobile Data Service (MDS) component (installed as part of the BES installation)
•Latest BES patches and upgrades
See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for more information.
Cisco Unified Mobile Communicator Documentation
These publications are available at the following URL:
•Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices
•Cisco Unified Mobile Communicator User Guide for BlackBerry Devices
•Cisco Unified Mobile Communicator User Portal Guide
Cisco Unified Mobility Advantage Documentation
These publications are available at the following URL:
•Cisco Unified Mobility Advantage Installation and Upgrade Guide
•Cisco Unified Mobility Advantage Administration Guide
Cisco Unified Communications Solution Reference Network Design (SRND) Documentation
The latest Unified Communications SRND publication is available at the following URL:
To install Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.7:
Step 1 Download the Cisco Unified Mobile Communicator ISO file from Cisco.com.
Using any commercially available ISO file unpackaging program, expand the ISO file to the directory of your choice on your local hard disk.
If you cannot find a program to expand ISO files, you can use any commercially available CD-ROM burner program, and burn the file onto a CD.
Step 2 Log in to the Cisco Unified Mobility Advantage Admin Portal.
Step 3 Upload the .OAR file from the CD.
a. Select Handset Platform Management, Upload New Version.
b. Select Browse and locate the .OAR file.
c. Click Submit.
Step 4 Download the BlackBerry file (.zip) from the Admin Portal.
a. Select Handset Platform Management, Version Management.
b. Click the Download icon next to BlackBerry to download the Cisco Unified Mobile Communicator .zip file to your system.
Step 5 Unzip the BlackBerry file and locate the .cod and .alx files.
Step 6 Update the BlackBerry Enterprise Server with the downloaded .alx and .cod files, as indicated in your BlackBerry server documentation.
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.
Table 2 lists severity 1, 2 and 3 defects that are open for this release of Cisco Unified Mobile Communicator.
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Toolkit. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects at the time this report was compiled. For an updated view of defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 3 lists the caveats that are resolved in this release of Cisco Unified Mobile Communicator.
Only severity 1, severity 2, and select severity 3 resolved caveats are provided in this document. For more information about an individual defect, go to the Bug Toolkit to access the online record for that defect.
Because defect status continually changes, be aware that these tables reflect a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online).
For more information about the Bug Toolkit, see Using Bug Toolkit
Table 3 Resolved Caveats for Cisco Unified Mobile Communicator Release 3.1.7
Identifier Severity Component Headline
Unexpected error messages should be meaningful
This section provides documentation changes that were unavailable when the Cisco Unified Mobile Communicator release 3.1.7 documentation suite was released.
Identifying Dialed Calls in Cisco Unified Mobile Communicator
In the Calls view, Dialed Calls has been changed to Placed Calls.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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