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Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.4 - Revised: November 30 2007

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Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release 3.1.4

Table Of Contents

Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release 3.1.4

Contents

Introduction

An Overview of Cisco Unified Mobile Communicator

Supported BlackBerry Devices

System Requirements

Related Documentation

Installation Notes

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Identifying Dialed Calls in Cisco Unified Mobile Communicator

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices Release 3.1.4


Revised: November 30 2007, OL-14639-02

These release notes describe the new features and caveats for all versions of Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.4.

To view the release notes for related versions of Cisco Unified Mobile Communicator, go to:

http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Introduction

System Requirements

Related Documentation

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

This section contains an overview of Cisco Unified Mobile Communicator, and describes the BlackBerry devices supported with this release.

An Overview of Cisco Unified Mobile Communicator

Cisco Unified Mobile Communicator is part of the Cisco Unified Communications family of products.

Cisco Unified Mobile Communicator is a software application installed on your BlackBerry device that works with Cisco Unified Mobility Advantage to extend office communication applications and services to your mobile phone.

In addition to placing and receiving calls and secure text messages, Cisco Unified Mobile Communicator allows you to:

Receive Cisco Unified MeetingPlace and MeetingPlace Express notifications and dial into conferences

Be alerted to office voicemail messages, see a list of voicemail messages, and select messages for playback

Keep track of your missed, dialed, and received calls on both your mobile phone and your office phone

Access up-to-date corporate and personal directory contacts

Check the Availability Status of other Mobile Communicator users (see who is available to communicate or who prefers not to be disturbed)

See the Cisco Unified Mobile Communicator User Guide for BlackBerry Devices for more information.

Supported BlackBerry Devices

Table 1 shows the BlackBerry devices supported by Cisco Unified Mobile Communicator.

Table 1 Supported BlackBerry Devices

BlackBerry Device
Country
Mobile Carrier
Language

BlackBerry Curve (8300)

Canada

Rogers

English

BlackBerry Curve (8300)

UK

Orange

English

BlackBerry Curve (8300)

UK

Vodafone

English

BlackBerry Curve (8300)

UK

T-Mobile

English

BlackBerry Curve (8300)

USA

AT&T

English

BlackBerry Curve (8300)

USA

T-Mobile

English

BlackBerry Pearl (8100)

Canada

Rogers

English

BlackBerry Pearl (8100)

UK

Orange

English

BlackBerry Pearl (8100)

UK

Vodafone

English

BlackBerry Pearl (8100)

UK

T-Mobile

English

BlackBerry Pearl (8100)

USA

AT&T

English

BlackBerry Pearl (8100)

USA

T-Mobile

English

BlackBerry 8800

Canada

Rogers

English

BlackBerry 8800

UK

Orange

English

BlackBerry 8800

UK

Vodafone

English

BlackBerry 8800

USA

T-Mobile

English

BlackBerry 8800c

USA

AT&T

English

BlackBerry 8800g

UK

T-Mobile

English

BlackBerry 8700c

USA

AT&T

English

BlackBerry 8700g

UK

Orange

English

BlackBerry 8700g

UK

T-Mobile

English

BlackBerry 8700g

USA

T-Mobile

English

BlackBerry 8700r

Canada

Rogers

English

BlackBerry 8700v

UK

Vodafone

English

BlackBerry 8703e

Canada

Bell Canada

English

BlackBerry 8703e

Canada

Telus

English

BlackBerry 8703e

USA

Verizon

English

BlackBerry 8703e

USA

Alltel

English


System Requirements

Before you install Cisco Unified Mobile Communicator for BlackBerry devices, make sure the following are installed:

Cisco Unified Mobility Advantage

BlackBerry Enterprise Server (BES) version 4.1.3.16 or later

Mobile Data Service (MDS) component (installed as part of the BES installation)

Latest BES patches and upgrades

See the Cisco Unified Mobility Advantage Installation Guide for more information.

Related Documentation

Cisco Unified Mobile Communicator Documentation

These publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html

Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices

Cisco Unified Mobile Communicator User Guide for BlackBerry Devices

Cisco Unified Mobile Communicator User Portal Guide

Cisco Unified Mobility Advantage Documentation

These publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html

Cisco Unified Mobility Advantage Installation Guide

Cisco Unified Mobility Advantage Administration Guide

Cisco Unified Communications Solution Reference Network Design (SRND) Documentation

The latest Unified Communications SRND publication is available at the following URL:

http://www.cisco.com/go/srnd

Installation Notes

To install Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.4:

Procedure


Step 1 Download the Cisco Unified Mobile Communicator ISO file from Cisco.com.

Using any commercially available ISO file unpackaging program, expand the ISO file to the directory of your choice on your local hard disk.

If you cannot find a program to expand ISO files, you can use any commercially available CD-ROM burner program, and burn the file onto a CD.

Step 2 Log in to the Cisco Unified Mobility Advantage Admin Portal.

Step 3 Upload the .OAR file from the CD.

a. Select Handset Platform Management, Upload New Version.

b. Select Browse and locate the .OAR file.

c. Click Submit.

Step 4 Download the BlackBerry file (.zip) from the Admin Portal.

a. Select Handset Platform Management, Version Management.

b. Click the Download icon next to BlackBerry to download the Cisco Unified Mobile Communicator .zip file to your system.

Step 5 Unzip the BlackBerry file and locate the .cod and .alx files.

Step 6 Update the BlackBerry Enterprise Server with the downloaded .alx and .cod files, as indicated in your BlackBerry server documentation.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for Cisco Unified Mobile Communicator release 3.1.4.

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open Caveats for Cisco Unified Mobile Communicator Release 3.1.4

Identifier
Headline and Bug Toolkit Link

CSCsi22084

Cisco Unified Mobile Communicator for BlackBerry devices can't dial numbers starting with "+" from home view

CSCsi31205

Alpha - Cisco Unified Mobile Communicator will not update over the air

CSCsi78212

BlackBerry devices - Alerts self dismiss after about 1 minute

CSCsi83363

BlackBerry devices - Online help to change Status missing (using alt)

CSCsi98815

BlackBerry devices - Splash screen remains after removing battery, if hs has 1000 users

CSCj68114

BlackBerry devices - No carriage returns in text message

CSCsj89431

BlackBerry devices - Unread missed call log not in bold print

CSCsk05643

BlackBerry devices - unable to edit contact (name=32chars) added from remote search

CSCsk21895

BlackBerry devices - Conference without phone number does not display Meeting ID in summary view

CSCsk22791

BlackBerry devices - Formatting is different for call from handset and desk phone

CSCzf08886

BlackBerry devices - First letter of password is always capitalized

CSCzf09413

BlackBerry devices - If Active Directory stores extensions, cannot dial from handset

CSCzf09537

BlackBerry devices - Some symbols in message display as question mark

CSCzf09710

BlackBerry devices - Phone number shortcut doesn't work from Voice Mail playback and Calls views

CSCzf10012

BlackBerry devices - Filter in Directory view does not work correctly

CSCzf10216

BlackBerry devices - Conferences are deleted from handset before 24 hours

CSCzf10258

BlackBerry devices - End key pauses a voicemail message and does not display play option

CSCzf10348

BlackBerry devices - Alerts should remain until closed


Resolved Caveats

Table 3 lists the caveats that are resolved in Cisco Unified Mobile Communicator Release 3.1.4.

Only severity 1, severity 2, and select severity 3 resolved caveats are provided in this document. For more information about an individual defect, go to the Bug Toolkit to access the online record for that defect.

Because defect status continually changes, be aware that these tables reflect a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online).

For more information about the Bug Toolkit, see Using Bug Toolkit

Table 3 Resolved Caveats for Cisco Unified Mobile Communicator Release 3.1.4

Identifier
Headline and Bug Toolkit Link

CSCsi71330

BlackBerry devices - Inaccurate exit message if provisioning e-mail not found

CSCsi78316

BlackBerry devices - Conference notifications removed from phone within 15 hours

CSCsi79083

BlackBerry devices - Conference counter remains unless you open the Conference detail view

CSCsi84977

BlackBerry devices - Wrong screen displays when cancel Exit during provisioning

CSCsj00814

BlackBerry devices - Native shortcut keys don't work in the Call log and message detail views

CSCsj04354

BlackBerry devices - Crash occurs when pressing Alt+Del from empty screen

CSCsj45952

BlackBerry devices - Unexpected error messages should be meaningful


Documentation Updates

This section provides documentation changes that were unavailable when the Cisco Unified Mobile Communicator release 3.1.4 documentation suite was released.

Identifying Dialed Calls in Cisco Unified Mobile Communicator

In the Calls view, Dialed Calls has been changed to Placed Calls.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html