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Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.10

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Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.10

Table Of Contents

Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.10

Contents

Introduction

System Requirements and Supported Devices

Related Documentation

New and Changed Information

Installation Notes

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Identifying Dialed Calls in Cisco Unified Mobile Communicator

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.10


Revised: February 19, 2009

These release notes describe the new features and caveats for Cisco Unified Mobile Communicator for BlackBerry devices Release 3.1.10.

To view the release notes for related versions of Cisco Unified Mobile Communicator and Cisco Unified Mobility Advantage, go to: http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html

To access the latest software upgrades for Cisco Unified Mobile Communicator, go to http://www.cisco.com/kobayashi/sw-center/index.shtml and search for it.

Contents

Introduction

System Requirements and Supported Devices

Related Documentation

New and Changed Information

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Introduction

Cisco Unified Mobile Communicator is part of the Cisco Unified Communications family of products.

Cisco Unified Mobile Communicator is a software application installed on your BlackBerry device that works with Cisco Unified Mobility Advantage to extend office communication applications and services to your mobile phone.

In addition to placing and receiving calls and secure text messages, Cisco Unified Mobile Communicator allows you to:

Receive Cisco Unified MeetingPlace and MeetingPlace Express notifications and dial into conferences

Be alerted to office voicemail messages, see a list of voicemail messages, and select messages for playback

Keep track of your missed, dialed, and received calls on both your mobile phone and your office phone

Access up-to-date corporate and personal directory contacts

Check the Availability Status of other Mobile Communicator users (see who is available to communicate or who prefers not to be disturbed)

See the Cisco Unified Mobile Communicator User Guide for BlackBerry Devices for more information.

System Requirements and Supported Devices

See the Compatibility Matrix for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator at: http://www.cisco.com/en/US/products/ps7270/products_device_support_tables_list.html.

Related Documentation

Cisco Unified Mobile Communicator Documentation

These publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html

Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices

Cisco Unified Mobile Communicator User Guide for BlackBerry Devices

Cisco Unified Mobile Communicator User Portal Guide

Compatibility Matrix for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator

Cisco Unified Mobility Advantage Documentation

These publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html

Cisco Unified Mobility Advantage Installation and Upgrade Guide

Cisco Unified Mobility Advantage Administration Guide

Compatibility Matrix for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator

Cisco Unified Communications Solution Reference Network Design (SRND) Documentation

The latest Unified Communications SRND publication is available at the following URL:

http://www.cisco.com/en/US/netsol/ns818/networking_solutions_program_home.html

New and Changed Information

Release 3.1.10 extends client compatibility to more devices and service providers.

Installation Notes

To install Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.10:

Procedure


Step 1 Download the Cisco Unified Mobile Communicator ISO file from Cisco.com.

Using any commercially available ISO file unpackaging program, expand the ISO file to the directory of your choice on your local hard disk.

If you cannot find a program to expand ISO files, you can use any commercially available CD-ROM burner program, and burn the file onto a CD.

Step 2 Log in to the Cisco Unified Mobility Advantage Admin Portal.

Step 3 Upload the .oar file from the CD.

a. Select Handset Platform Management, Upload New Version.

b. Select Browse and locate the .oar file.

c. Click Submit.

Step 4 Download the BlackBerry file (.zip) from the Admin Portal.

a. Select Handset Platform Management, Version Management.

b. Click the Download icon next to BlackBerry to download the Cisco Unified Mobile Communicator .zip file to your system.

Step 5 Unzip the BlackBerry file and locate the .cod and .alx files.

Step 6 Update the BlackBerry Enterprise Server with the downloaded .alx and .cod files, as indicated in your BlackBerry server documentation.


Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

Before You Begin

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.

Open Caveats

The caveats in Table 1 describe possible unexpected behavior in the latest Cisco Unified Mobile Communicator for BlackBerry Devices release. These caveats may also be open in previous releases. Bugs are listed in order of severity and then in alphanumeric order by bug identifier.

Table 1 Open Caveats for Cisco Unified Mobile Communicator for BlackBerry Devices

Identifier
Severity
Component
Headline and Bug Toolkit Link

CSCsl68806

3

application

Client cannot connect from a BlackBerry 8703e with OS 4.2

CSCsi22084

3

ui-spec

Cisco Unified Mobile Communicator for BlackBerry devices can't dial numbers starting with "+" from home view

CSCsi31205

3

installer

Over the air fails on older BlackBerry Enterprise Server versions and certain models of handsets (pre-4.2.2)

CSCsi78212

3

ui

BlackBerry devices - Alerts self dismiss after about 1 minute

CSCsi83363

3

application

BlackBerry devices - Online help to change Status missing (using alt)

CSCsj89431

3

application

BlackBerry devices - Unread missed call log not in bold print

CSCsk05643

3

application

BlackBerry devices - unable to edit contact (name=32chars) added from remote search

CSCzf08886

3

application

BlackBerry devices - First letter of password is always capitalized

CSCzf09413

3

other

BlackBerry devices - If Active Directory stores extensions, cannot dial from handset

CSCzf09537

3

ui

BlackBerry devices - Some symbols in message display as question mark

CSCzf10012

3

ui

BlackBerry devices - Filter in Directory view does not work correctly

CSCzf10216

3

ui

BlackBerry devices - Conferences are deleted from handset before 24 hours

CSCzf10258

3

application

BlackBerry devices - End key pauses a voicemail message and does not display play option

CSCzf10348

3

other

BlackBerry devices - Alerts should remain until closed


Resolved Caveats

This section lists caveats that are resolved but that may have been open in previous releases.


Note There are no changes to resolved caveats between release 3.1.7 and 3.1.10.


Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see the "Using Bug Toolkit" section).

Table 2 Resolved Caveats for Cisco Unified Mobile Communicator for BlackBerry Devices

Identifier
Severity
Component
Headline

CSCsj45952

3

application

Unexpected error messages should be meaningful


Documentation Updates

This section provides documentation changes that were unavailable when the Cisco Unified Mobile Communicator for BlackBerry Devices documentation suite was released.

Identifying Dialed Calls in Cisco Unified Mobile Communicator

In the Calls view, Dialed Calls has been changed to Placed Calls.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

This document is to be used in conjunction with the documents listed in the "Related Documentation" section .