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Release Notes for Cisco Unified Mobility Advantage, Release 3.1.2

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Release Notes for Cisco Unified Mobility Advantage Release 3.1.2

Table Of Contents

Release Notes for Cisco Unified Mobility Advantage Release 3.1.2

Contents

Overview of Cisco Unified Mobility Advantage

System Requirements

Hardware Requirements

Software Requirements

Browser Requirements

Enterprise Services Requirements

Cisco Unified Mobile Communicator Requirements

Related Documentation

Installation Notes

Upgrading Cisco Unified Mobility Advantage

How to Change the Cisco Unified Mobility Advantage Server IP Address After Installation

Changing Cisco Unified Mobility Advantage Enterprise Server IP Address

Changing Cisco Unified Mobility Advantage Proxy Server IP Address

Starting Cisco Unified Mobility Advantage Database

Installing Cisco Unified Mobile Communicator on BlackBerry Devices

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unified Mobility Advantage Release 3.1.2


Revised: January 24, 2008, OL-15683-01

These release notes describe the features and caveats for all versions of Cisco Unified Mobility Advantage Release 3.1.2.

To view the release notes for related versions of Cisco Unified Mobility Advantage, go to:

http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Overview of Cisco Unified Mobility Advantage

System Requirements

Related Documentation

Installation Notes

Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Overview of Cisco Unified Mobility Advantage

Cisco Unified Mobility Advantage is part of the Cisco Unified Communications family of products.

Cisco Unified Mobility Advantage is the server in the enterprise that Cisco Unified Mobile Communicator clients connect to, via a Proxy Server. Cisco Unified Mobility Advantage is deployed behind the enterprise firewall and serves as the integration point for all enterprise services.

Cisco Unified Mobility Advantage consists of two servers:

Cisco Unified Mobility Advantage Enterprise Server

Cisco Unified Mobility Advantage Proxy Server

See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for more information.

System Requirements

This section describes the system requirements for a new installation. See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for complete installation instructions.

Hardware Requirements

Software Requirements

Browser Requirements

Enterprise Services Requirements

Cisco Unified Mobile Communicator Requirements

Hardware Requirements

Install Cisco Unified Mobility Advantage Enterprise Server on one of these platforms:

Cisco MCS 7845-H2 Media Convergence Server

Cisco MCS 7845-I2 Media Convergence Server

Install Cisco Unified Mobility Advantage Proxy Server on one of these platforms:

Cisco MCS 7825-H2 Media Convergence Server

Cisco MCS 7825-H3 Media Convergence Server

Cisco MCS 7825-I2 Media Convergence Server

Cisco MCS 7825-I3 Media Convergence Server


Note Both servers are required. The servers must be installed on a one-to-one basis (for each Cisco Unified Mobility Advantage Enterprise Server installed, one Cisco Unified Mobility Advantage Proxy Server must be installed).


Software Requirements

Install the Cisco Unified Mobility Advantage Operating System on each Media Convergence Server hosting Cisco Unified Mobility Advantage.

After the Media Convergence Servers are installed, verify that:

Each Media Convergence Server has a static IP address

The Media Convergence Server hosting the Cisco Unified Mobility Advantage Proxy Server has an Internet hostname that can be resolved by an external DNS server

Browser Requirements

The computer that will be used to configure Cisco Unified Mobility Advantage after installation must have one of these browser versions:

Microsoft Internet Explorer 6.0 or later

Mozilla Firefox 1.5 or later

The browser must have Macromedia Flash plug-in version 8.0 or later.

Enterprise Services Requirements

The enterprise services in your network must meet the requirements in Table 1.

Table 1 Enterprise Services

Enterprise Service
Requirement

Corporate Directory

Active Directory 2000 or 2003

E-mail/Groupware

Microsoft Exchange 2000 or 2003

Corporate IP PBX

Cisco Unified Communications Manager version 6.0 or 5.1, or Cisco Unified CallManager version 4.x

Voicemail System

Cisco Unity version 4.x or 5.x

Conferencing System

Cisco MeetingPlace Express version 1.2

BlackBerry Enterprise Server

For systems supporting BlackBerry devices, BlackBerry Enterprise Server version 4.1 with these items configured for use with Cisco Unified Mobility Advantage:

IT Policies

Software Configuration Policies

See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for more information.


Cisco Unified Mobile Communicator Requirements

See the Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices and the Release Notes for Cisco Unified Mobile Communicator for Symbian OS Phones for the list of supported devices and phones, and for installation instructions.

Related Documentation

Cisco Unified Mobility Advantage Documentation

These publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html

Cisco Unified Mobility Advantage Installation and Upgrade Guide

Cisco Unified Mobility Advantage Administration Guide

Release Notes for Cisco Unified Mobility Advantage

Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices

Release Notes for Cisco Unified Mobile Communicator for Symbian OS Phones

Cisco Unified Mobile Communicator Documentation

These publications are available at the following URL:

http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html

Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices

Cisco Unified Mobile Communicator User Guide for BlackBerry Devices

Cisco Unified Mobile Communicator Quick Start Guide for Symbian OS Phones

Cisco Unified Mobile Communicator User Guide for Symbian OS Phones

Cisco Unified Mobile Communicator User Portal Guide

Cisco Unified Communications Solution Reference Network Design (SRND) Documentation

The latest Unified Communications SRND publication is available at the following URL:

http://www.cisco.com/go/srnd

Installation Notes

Upgrading Cisco Unified Mobility Advantage

How to Change the Cisco Unified Mobility Advantage Server IP Address After Installation

Starting Cisco Unified Mobility Advantage Database

Installing Cisco Unified Mobile Communicator on BlackBerry Devices

Upgrading Cisco Unified Mobility Advantage

To upgrade Cisco Unified Mobility Advantage, upgrade the Cisco Unified Mobility Advantage Enterprise Server and Cisco Unified Mobility Advantage Proxy Server applications only. Do not upgrade the operating system.

See the Cisco Unified Mobility Advantage Installation and Upgrade Guide for instructions.

How to Change the Cisco Unified Mobility Advantage Server IP Address After Installation

If you need to change the Cisco Unified Mobility Advantage Enterprise Server or Cisco Unified Mobility Advantage Proxy Server IP address after installation, follow the steps in this section.

Changing Cisco Unified Mobility Advantage Enterprise Server IP Address

Changing Cisco Unified Mobility Advantage Proxy Server IP Address

Changing Cisco Unified Mobility Advantage Enterprise Server IP Address

Procedure


Step 1 Stop all Cisco Unified Mobility Advantage servers. See the Cisco Unified Mobility Advantage Administration Guide for more information.

Step 2 Open the $cuma_root/informix/etc/sqlhosts file (where $cuma_root is the Cisco Unified Mobility Advantage installation directory) and change the IP address of the second uncomment line.

For example, the line appears as follows:

mcs1 onsoctcp 192.168.1.100 1526


Note The default $cuma_root installation directory is /opt/cuma.


Step 3 Restart the Cisco Unified Mobility Advantage database and servers.

Use these commands to restart the database and servers:

/sbin/service cuma_db restart

/sbin/service cuma_admin restart

/sbin/service cuma_nm restart

/sbin/service cuma_cuma restart

See the Cisco Unified Mobility Advantage Administration Guide for more information.

Step 4 Log in to the Cisco Unified Mobility Advantage Admin Portal and change the follow settings to match the new IP address or server host name:

Network Properties > Server to Server SSL Properties > Virtual Host

Proxy Configuration > Managed Server > Host Name / IP Address


Changing Cisco Unified Mobility Advantage Proxy Server IP Address

Procedure


Step 1 Stop the Cisco Unified Mobility Advantage Proxy Server and Cisco Unified Mobility Advantage Managed Server. See the Cisco Unified Mobility Advantage Administration Guide for more information.

Step 2 Log in to the Cisco Unified Mobility Advantage Admin Portal and change the follow settings to match the new IP address or server host name:

Network Properties > Client/Server SSL Properties > Virtual Host

Network Properties > Client/Server Non-SSL Properties > Virtual Host

Step 3 Start the Managed Server and then the Proxy Server. See the Cisco Unified Mobility Advantage Administration Guide for more information.


Starting Cisco Unified Mobility Advantage Database

To start the Cisco Unified Mobility Advantage database, use this command:

/sbin/service cuma_db start

If the Cisco Unified Mobility Advantage database does not start, follow these steps:

Procedure


Step 1 Check the database status by executing the following command:

onstat -

This command displays the database version, status, and up time. If the status section in the displayed string does not contain the string "On-Line," the database server is not running.

Step 2 If the database server is not running, go to the $INFORMIXDIR/logs directory (where $INFORMIXDIR is $CUMAHOME/informix) and check the online_mcs.log file.

Locate the error message from the database log. For more information about the error message, see the IBM documentation at the following URL:

http://publib.boulder.ibm.com/infocenter/idshelp/v10/index.jsp?topic=/com.ibm.em.doc/errors_ids100.html


Installing Cisco Unified Mobile Communicator on BlackBerry Devices

If you are supporting Cisco Unified Mobile Communicator on BlackBerry devices, you must install the following:

BlackBerry Enterprise Server (BES) version 4.1.3.16 or later

Mobile Data Service (MDS) component be installed as part of the BES installation

Latest BES patches and upgrades

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for Cisco Unified Mobility Advantage Release 3.1.2.

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open Caveats for Cisco Unified Mobility Advantage Release 3.1.2

Identifier
Severity
Component
Headline

CSCsl85890

3

core

Mark/delete/modify fails when more than six voicemail attachments are present

CSCsm11225

3

application

Error "voicemail not found" when playing a forwarded voicemail that contains six attachments

CSCsl17335

3

documentation

Documentation may specify an application user for CTI link

CSCsi27813

3

installer

It can take up to five minutes for Cisco Unified Mobility Advantage to launch from the CD

CSCsi43786

3

admin-portal

Logging level does not change

CSCsi58395

3

core

Status not updated when changing devices

CSCsi96658

3

admin-portal

Unable to configure non-US dial plan

CSCsj01671

3

admin-portal

Hostname and Name fields are not accepting double-byte characters

CSCsj04076

3

core

Server sends default call log expiration even though the preference is 1 day

CSCsj07673

3

core

Redirect message from Exchange is not handled by server

CSCsj10630

3

admin-portal

Displayed JavaScript error while adding Call Manager adapter

CSCsj11131

3

core

Call Logs fail if work phone (DID) does not match extension regular expression

CSCsj23811

3

core

After ending an all-day event meeting, the status of the user stays Busy

CSCsj75090

3

admin-portal

Deleting an adapter disables voicemail

CSCsj89429

2

admin-portal

Adding users through the Admin Portal could take as long as 45 minutes

CSCsk48708

3

core

CTI part - pub inaccessible and services not responding on the IP phone


Resolved Caveats

Table 3 lists the caveats that are resolved in Cisco Unified Mobility Advantage Release 3.1.2.

Only severity 1, severity 2, and select severity 3 resolved caveats are provided in this document. For more information about an individual defect, go to the Bug Toolkit to access the online record for that defect.

Because defect status continually changes, be aware that these tables reflect a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online).

For more information about the Bug Toolkit, see Using Bug Toolkit

Table 3 Resolved Caveats for Cisco Unified Mobility Advantage Release 3.1.2

Identifier
Severity
Component
Headline and Bug Toolkit Link

CSCsi55335

3

documentation

Documentation: how to change the Cisco Unified Mobility Advantage server IP address

CSCsj24495

2

core

Missing + when receiving international calls on desk phone

CSCsi55206

3

documentation

Documentation: Active Directory configuration — need more explanation

CSCsi55186

3

documentation

Documentation: how to start the installation

CSCsi55666

3

documentation

Entering password on BlackBerry device: first character is uppercase

CSCsi27830

3

documentation

Documentation missing Redhat installation details

CSCsi27869

3

documentation

Not enough information on SSL certificates in documentation

CSCsi28357

3

documentation

Documentation missing steps for configuring Cisco Unified Mobile Communicator on BlackBerry devices

CSCsi55179

3

documentation

Port number section needs more information

CSCsi30543

3

documentation

Proxy Server private address was sent as part of the provisioning mail

CSCzf09948

3

core

Forwarded voice mail message does not play the introduction

CSCsi55397

3

documentation

Missing BlackBerry Enterprise Server configuration notes for Cisco Unified Mobility Advantage

CSCsi19598

2

core

Dialed calls log contains multiple entries

CSCsj75154

2

cont-adaptr-ex2003

Voice mail no longer syncs

CSCsi96678

3

documentation

Documentation error: RegEx example

CSCsj83273

2

core

Unknown calls displays +w

CSCsj82851

2

core

Voice mail downloads not working

CSCsj74736

2

core

Voice mail notifications not working

CSCzf09544

3

core

Too many file descriptors during characterization

CSCsj77395

2

admin-portal

Server throws exception if home number or mobile fields in Active Directory have blank entries

CSCsj24818

3

core

Cisco Unified Mobility Advantage Server source subclasses off of an LGPL Library

CSCzf10040

3

core

Connection to Cisco Unified Communications Manager (Call Manager) is not re-established if Cisco Unified Communications Manager (Call Manager) is restarted

CSCsi60445

3

core

Deleted voice mail messages still appear in Cisco Unified Mobile Communicator


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html