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Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP and SIP)

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Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Installation Notes

Installing Firmware Release 8.5(4) for SCCP

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.5(4) for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module

Installing the Cisco Unified IP Phone Expansion Module 7914

Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Cisco Unified IP Phone Administration Guide

Protocol Support for Busy Lamp Field Call Lists and Busy Lamp Field Speed Dial

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP and SIP)


Published: December 23, 2009

The information in this release note applies to the following Cisco Unified IP Phones—7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G/G-GE, 7945G, 7942G, 7941G/G-GE, 7931G, 7911G, and 7906G.

Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.5(4).The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Cisco Unified IP Phone
Protocol
Cisco Unified Communications Manager

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G

SCCP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G

SIP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1

Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G

SCCP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager 3.3

Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G

SIP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1 and 5.0

Cisco Unified IP Phone 7931G

SCCP

Cisco Unified Communications Manager 7.1, 7.0, 6.0 and 6.1

Cisco Unified IP Phone 7931G

SIP

Cisco Unified Communications Manager 7.0 and later

Cisco Unified Expansion Module 7916

SCCP and SIP

Cisco Unified Communications Manager 6.1 and later

Cisco Unified Expansion Module 7915

SCCP and SIP

Cisco Unified Communications Manager 6.1 and later

Cisco Unified Expansion Module 7914

SCCP and SIP

Cisco Unified Communications Manager 7.1 and earlier



Note SIP firmware release 8.5(4) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

There is no new or changed information for firmware release 8.5(4).

Installation Notes

This section contains these topics:

Installing Firmware Release 8.5(4) for SCCP

Installing Firmware Release 8.5(4) for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module

Installing Firmware Release 8.5(4) for SCCP

This section describes how to install firmware release 8.5(4) for SCCP, and includes these topics:

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Firmware Upgrade Issues for SCCP


Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(4) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(4) or later.



Note This section applies to the Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


The following upgrade issues apply:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

To access the device packs, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).

Step 5 Choose your Cisco Unified Communications Manager version.


Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager release, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 8.5(4) under the Latest Releases folder.

Step 8 To download the SCCP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified CallManager 4.2 and earlier (firmware files only):

cmterm-7975-sccp.8-5-4.zip

cmterm-7970_7971-sccp.8-5-4.zip

cmterm-7945_7965-sccp.8-5-4.zip

cmterm-7942_7962-sccp.8-5-4.zip

cmterm-7941_7961-sccp.8-5-4.zip

cmterm-7911_7906-sccp.8-5-4.zip

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7975-sccp.8-5-4.exe

cmterm-7970_7971-sccp.8-5-4.exe

cmterm-7945_7965-sccp.8-5-4.exe

cmterm-7942_7962-sccp.8-5-4.exe

cmterm-7941_7961-sccp.8-5-4.exe

cmterm-7911_7906-sccp.8-5-4.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sccp.8-5-4.cop

cmterm-7941_7961-sccp.8-5-4.cop

cmterm-7911_7906-sccp.8-5-4.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7975-sccp.8-5-4.cop.sgn

cmterm-7970_7971-sccp.8-5-4.cop.sgn

cmterm-7945_7965-sccp.8-5-4.cop.sgn

cmterm-7942_7962-sccp.8-5-4.cop.sgn

cmterm-7941_7961-sccp.8-5-4.cop.sgn

cmterm-7911_7906-sccp.8-5-4.cop.sgn

For Cisco Unified Communications Manager 6.0 and later:

cmterm-7931-sccp.8-5-4.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7975-sccp.8-5-4-readme.html

cmterm-7970_7971-sccp.8-5-4-readme.html

cmterm-7945_7965-sccp.8-5-4-readme.html

cmterm-7942_7962-sccp.8-5-4-readme.html

cmterm-7941_7961-sccp.8-5-4-readme.html

cmterm-7911_7906-sccp.8-5-4-readme.html

cmterm-7931-sccp.8-5-4-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.5(4) for SIP

This section describes how to install firmware release 8.5(4) for SIP, and includes these topics:

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Firmware Upgrade Issues for SIP


Note For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(4) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(4) or later.


If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 8.5(4) under the Latest Releases folder.

Step 8 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified CallManager 5.0 and later: (firmware files only)

cmterm-7975-sip.8-5-4.zip

cmterm-7970_7971-sip.8-5-4.zip

cmterm-7945_7965-sip.8-5-4.zip

cmterm-7942_7962-sip.8-5-4.zip

cmterm-7941_7961-sip.8-5-4.zip

cmterm-7911_7906-sip.8-5-4.zip

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7975-sip.8-5-4.cop

cmterm-7970_7971-sip.8-5-4.cop

cmterm-7945_7965-sip.8-5-4.cop

cmterm-7942_7962-sip.8-5-4.cop

cmterm-7941_7961-sip.8-5-4.cop

cmterm-7911_7906-sip.8-5-4.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7975-sip.8-5-4.cop.sgn

cmterm-7970_7971-sip.8-5-4.cop.sgn

cmterm-7945_7965-sip.8-5-4.cop.sgn

cmterm-7942_7962-sip.8-5-4.cop.sgn

cmterm-7941_7961-sip.8-5-4.cop.sgn

cmterm-7911_7906-sip.8-5-4.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7975-sip.8-5-4-readme.html

cmterm-7970_7971-sip.8-5-4-readme.html

cmterm-7945_7965-sip.8-5-4-readme.html

cmterm-7942_7962-sip.8-5-4-readme.html

cmterm-7911_7906-sip.8-5-4-readme.html

cmterm-7931-sip.8-5-4-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware for the Cisco Unified IP Phone Expansion Module

This section contains these topics:

Installing the Cisco Unified IP Phone Expansion Module 7914

Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Installing the Cisco Unified IP Phone Expansion Module 7914


Note The following Cisco Unified IP Phone models do not support the Cisco Unified IP Phone Expansion Module 7914: 7941G/G-GE, 7931G, 7911G, and 7906G.



Note You can add a maximum of two Expansion Modules to the Cisco Unified IP Phone 7975G, 7965G, and 7962G.



Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.


If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.5(4) features on your expansion module.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose Cisco Unified IP Phone Expansion Module 7914.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 5.0(4) under the Latest Releases folder.

Step 8 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-4.cop

For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7914-sccp.5-0-4.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-4.readme.html


Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-4 before using the phone to support relevant 8.5(4) features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.

Step 5 Choose 1.0(4) under the Latest Releases folder.

Step 6 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):

cmterm-7915.1-0-4.zip

cmterm-7916.1-0-4.zip

For Cisco Unified Communications Manager 5.1 and later:

cmterm-7915.1-0-4.cop.sgn

cmterm-7916.1-0-4.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):

cmterm-7915.1-0-4.exe

cmterm-7916.1-0-4.exe


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-4-readme.html

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

There are no open caveats for firmware release 8.5(4).

Resolved Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 8.5(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Resolved Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(4) 

Identifier
Headline and Bug Toolkit

CSCsz75482

First call fails after Cisco Unified IP Phone resets with Secure Real-Time Transport Protocol (SRTP) media to gateway

CSCta62976

Cisco Unified IP Phone 7941G/G-GE may introduce a one to two second delay between receiving the SCCP `OpenReceive Channel' (ORC) message and transmitting the `ORCAck' message

CSCtb03394

Cisco Unified IP Phone may reload when receiving fragmented packets

CSCtb20613

Java Application does not use full screen width to display ticker text

CSCtb23681

Cisco Unified IP Phone (SIP) Survivable Remote Site Telephony (SRST) phone remains on hold after an unanswered blind transfer

CSCtb32289

Cisco Unified IP Phone incorrectly DiffServ Code Point (DSCP) tags Internet Control Message Protocol (ICMP) version 6

CSCtb43187

Cisco Unified IP Phone (SIP) does not acknowledge `Bad Request 400' and waits a significantly long time for reorder tone

CSCtb48769

DHCP v6 options do not update with Dynamic Host Configuration Protocol (DHCP) v6 renewal

CSCtb72570

Cisco Unified IP Phone does not send `HTTP GET' again after previous one exits

CSCtb72611

Cisco Unified IP Phone (SIP) joins the active line to an inactive one when carrying out Join Across Lines (JAL)

CSCtb72676

Cisco Unified IP Phone (SCCP) Cisco Unified Communications Manager configuration page User Interface (UI) is incorrect when failover or fallback

CSCtb81275

Cisco Unified IP Phone (SIP) fails to pop-up conference list while using non-secure User Datagram Protocol (UDP)

CSCtb82016

Cisco Unified IP Phone 7970G tries to access incorrect TFTP with IPv4 address without registration

CSCtb84466

Cisco Unified IP Phone 7970G shows incorrect maximum jitter after temperature failure

CSCtb87978

Cisco Unified IP Phone (SIP) cannot do Abbreviated Dial after some intercom operation

CSCtc02741

Cisco Unified IP Phone sends `DHCP RELEASE' message after receiving `DHCP ACK'

CSCtc04202

Cisco Unified IP Phone (SIP) on SRST does not send `BYE' message at the end a conference call

CSCtc04303

Cisco Unified IP Phone (SCCP) with Chinese locale displays unrecognizable characters

CSCtc09882

Cisco Unified IP Phone Expansion Module cannot be initialized to correct the state when switching between Cisco Unified IP Phones

CSCtc21064

Cisco Unified IP Phone stops sending RTP Control Protocol (RTCP) in rare cases

CSCtc28770

Cisco Unified IP Phone crashes attempting to access malformed URL for internal directory

CSCtc73094

Video service on Cisco Unified IP Phone crashes, causing a lost Cisco Audio Session Tunneling (CAST) connection, and requiring a reset

CSCtd32967

Cisco Unified IP Phone (SIP) UI gets stuck if inbound call disconnects before answered

CSCtd40204

Repeated ping causes Cisco Unified IP Phone 7931G and 7911G to reset

CSCtd44181

Cisco Unified IP Phone 7975G loses user settings and call history after fourth Extension Mobility (EM) login

CSCtd54651

Fail to launch Visual Voicemail (VVM) on Cisco Unified IP Phone


Documentation Updates

This section describes recent documentation changes that were made available after the last Cisco Unified IP Phone Administration Guide was released.

Cisco Unified IP Phone Administration Guide

This section provides information about changes to the Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 7.1(SCCP and SIP).

Protocol Support for Busy Lamp Field Call Lists and Busy Lamp Field Speed Dial

In the Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G section, the protocol support in Table B-1 for Busy Lamp Field (BLF) Call Lists and BLF Speed Dial is listed as Supported.

The correct protocol support in Table B-1 for these two features should be Not Supported.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.