Table Of Contents
Adaptive Link Layer Discovery Protocol-Media Endpoint Device
Installing Firmware Release 8.4(4) for SCCP
Firmware Installation Procedure for SCCP
Installing Firmware Release 8.4(4) for SIP
Firmware Installation Procedure for SIP
Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915
Cisco Unified IP Phone Expansion Module 7914
Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable
Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)
March 12, 2009Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running SCCP or SIP firmware release 8.4(4).
The SCCP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.
The SIP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.
Note SIP firmware release 8.4(4) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
•Obtaining Documentation and Submitting a Service Request
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
The following sections contain information on features introduced in firmware release 8.4(4).
•Adaptive Link Layer Discovery Protocol-Media Endpoint Device
Adaptive Link Layer Discovery Protocol-Media Endpoint Device
The Adaptive Link Layer Discovery Protocol-Media Endpoint Device (Adaptive LLDP-MED) feature delays transmitting LLDP packets at IP Phone startup until the system verifies that LLDP messaging is supported. During this period, the voice-VLAN phone configuration is available through valid Cisco Discovery Protocol (CDP) messaging. The duration of the verification is typically about 6 to 30 seconds.
The Adaptive implementation was added to the LLDP-MED feature that was introduced with the 8.3(3) firmware release for two reasons:
•Some customers enable Cisco Catalyst Port Security features on the Cisco Catalyst switches that do not support LLDP-MED, which may cause switch ports to shut down and the IP Phones to be disabled when port security is enabled.
•Some legacy Cisco IOS switches do not recognize the LLDP multicast address, which may cause connectivity problems with the IP Phones.
The feature affects only the network (switch) port-state machine of the IP Phone.
After both CDP and LLDP packets have been received on the switchport, LLDP becomes the preferred protocol. (Even with the Adaptive implementation, some exceptions may cause a port to shut down.)
If the customer's network configuration does not support LLDP messaging, it is recommended that LLDP be disabled permanently in the Cisco Unified Communication Manager (Unified CM) Administration application in the Phone Configuration window. Failing to disable LLDP when it is not supported may cause issues for customers that are using older or legacy switches with port security enabled.
Note To disable LLDP in the Unified CM application, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.
The Adaptive LLDP-MED feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:
•Cisco Unified IP Phone 7975G
•Cisco Unified IP Phone 7971G-GE
•Cisco Unified IP Phone 7970G
•Cisco Unified IP Phone 7965G
•Cisco Unified IP Phone 7962G
•Cisco Unified IP Phone 7961G-GE
•Cisco Unified IP Phone 7961G
•Cisco Unified IP Phone 7945G
•Cisco Unified IP Phone 7942G
•Cisco Unified IP Phone 7941G
•Cisco Unified IP Phone 7941G-GE
•Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.
•Cisco Unified IP Phone 7911G
•Cisco Unified IP Phone 7906G
Where to Find More Information
•Cisco Unified IP Phone Guide
•Cisco Unified IP Phone Administration Guide
•Cisco Unified Communications Manager Administration Guide
Configurable Sidetone
The Configurable Sidetone feature enables administrators to configure a higher sidetone level for user headsets on these Cisco Unified IP Phones—7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, and 7941G. Sidetone lets users hear their voices played back in the headset and provides assurance that the phone is working.
A new parameter, Headset Sidetone Level, was added to the Unified CM application in the Phone Configuration window. These are the parameter options:
•Use Phone Default—Maintains the existing voice level played back in the headset
•High—Increases the voice level played back in the headset, which encourages a lower speaking voice and is desirable in environments such as call centers
Note To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.
While some users prefer the higher voice level in the headset, other users may find the level to be uncomfortable or they may hear an echo. In this case, administrators should return the setting to the Use Phone Default setting.
Typically, only call center users should use the High setting with the higher voice level played back in the headset.
This feature is supported on these SCCP and SIP phones:
•Cisco Unified IP Phone 7971G-GE
•Cisco Unified IP Phone 7970G
•Cisco Unified IP Phone 7961G-GE
•Cisco Unified IP Phone 7961G
•Cisco Unified IP Phone 7941G-GE
•Cisco Unified IP Phone 7941G
Where to Find More Information
•Cisco Unified IP Phone Guide
•Cisco Unified IP Phone Administration Guide
•Cisco Unified Communications Manager Administration Guide
Ringer Volume Control
The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. As a result, no screens were added or updated on the phones.
A new parameter, Minimum Ring Volume, was added in the Unified CM Administration application in the Phone Configuration window. The administrator can select a minimum ring volume from 0 (displays as Silent) to 15 in a drop-down menu. To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.
When a user presses the minus (-) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.
After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If the system administrator configured a new minimum volume level since the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the user's setting.
This feature does not apply to handset, speaker, and headset volumes during calls.
The Ringer Volume Control feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:
•Cisco Unified IP Phone 7975G
•Cisco Unified IP Phone 7971G-GE
•Cisco Unified IP Phone 7970G
•Cisco Unified IP Phone 7965G
•Cisco Unified IP Phone 7962G
•Cisco Unified IP Phone 7961G-GE
•Cisco Unified IP Phone 7961G
•Cisco Unified IP Phone 7945G
•Cisco Unified IP Phone 7942G
•Cisco Unified IP Phone 7941G-GE
•Cisco Unified IP Phone 7941G
•Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.
•Cisco Unified IP Phone 7911G
•Cisco Unified IP Phone 7906G
Where to Find More Information
•Cisco Unified IP Phone Guide
•Cisco Unified IP Phone Administration Guide
•Cisco Unified Communications Manager Administration Guide
Memory Status
The Memory Status feature enables administrators and third-party developers to analyze Cisco Unified IP Phone memory use and also prevent memory-related issues before they launch applications.
Administrators can use the Memory Status feature to identify the root cause of insufficient memory-related crashes even after the IP Phone is reset. Third-party developers can also use the Memory Status feature to determine how much memory specific applications use, such as XSI.
The Memory Status feature can be accessed from the phone web page and users can view the following memory-related information from the Device Information window:
•System Free Memory
•Java Heap Free Memory
•Java Pool Free Memory
The memory status is displayed when the free system memory is below 1MB. The system displays the memory status on any subsequent memory request. Log messages are stored in the system log and administrators can access it from the phone web page.
Installation Notes
This section contains these topics:
•Installing Firmware Release 8.4(4) for SCCP
•Installing Firmware Release 8.4(4) for SIP
•Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
Installing Firmware Release 8.4(4) for SCCP
This section describes how to install firmware release 8.4(4) for SCCP.
Firmware Installation Procedure for SCCP
Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 8.4(4) under the Latest Releases folder.
Step 8 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click one of the following hyperlinks and follow the prompts:
•For Cisco Unified CallManager 4.3, 4.2, and 4.1:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.exeCisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.exeCisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.exe•For Cisco Unified CallManager 5.1 and later:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.cop.sgnCisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.cop.sgnCisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.cop.sgnStep 9 Double-click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
•Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4-readme.html•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4-readme.html•Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-4-readme.htmlStep 10 Follow the instructions in the Readme file to install the firmware.
Installing Firmware Release 8.4(4) for SIP
This section describes how to install firmware release 8.4(4) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.
Firmware Installation Procedure for SIP
Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose your phone type.
Step 5 Choose Session Initiation Protocol (SIP).
Step 6 Choose 8.4(4) under the Latest Releases folder.
Step 7 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for the phone model:
•Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4.cop.sgn•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4.cop.sgn•Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4.cop.sgnStep 8 Double-click one of the downloadable files in Step 7, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
•Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4-readme.html•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4-readme.html•Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4-readme.htmlStep 9 Follow the instructions in the Readme file to install the firmware.
Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
This section describes how to install a firmware release for the Cisco Unified IP Phone Expansion Module 7916, 7915, or 7914.
Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915
Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before using the phone to support relevant 8.4(4) features on your expansion module.
Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.
Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified Communications Manager release 7.0(1).
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose your expansion module type.
Step 5 Choose 1.0(3) under the Latest Releases folder.
Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:
For Cisco Unified Communications Manager 7.0, 6.1 and 5.1:
•cmterm-7915.1-0-3.cop.sgn
•cmterm-7916.1-0-3.cop.sgn
For Cisco Unified CallManager 4.3 and 4.2:
•cmterm-7915.1-0-3.exe
•cmterm-7916.1-0-3.exe
Step 7 Double-click one of the downloadable files in Step 6, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7915_7916.1-0-3-readme.html
Cisco Unified IP Phone Expansion Module 7914
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.4(4) features on your expansion module.
Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7914. You can add a maximum of two Expansion Modules to these phones.
Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to phones using Cisco Unified Communications Manager 7.0.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion Module 7914 > Skinny Client Control Protocol (SCCP) Software.
Step 4 Choose 5.0(4) under the Latest Releases folder.
Step 5 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:
•For Cisco Unified CallManager 4.3 and earlier:
cmterm-7914-sccp.5-0-4.exe
•For Cisco Unified CallManager 5.1 and later:
cmterm-7914-sccp.5-0-4.cop.sgn
Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-4-readme.html
Important Notes
This section contains these topics:
•Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable
•Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport
Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable
If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then disable 802.1x on the switchport that the phone is connected to, the switchport will go error disable if the phone is directly connected to the switchport. You should change the port security on the switchport to 3 to avoid this condition. For more information, refer to CSCsw59831 using the BugToolkit.
If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then incorrectly set the phone 802.1x password on the switchport, when you connect the phone to the switchport and enter the correct password, the phone authentication fails. For more information, refer to CSCsw50327 using the BugToolkit.
Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport
When a Cisco Unified IP Phone is connected to a switchport with Link Layer Discovery Protocol (LLDP) and Cisco Discovery Protocol (CDP) enabled, disable LLDP on the phone and CDP on the switchport. The switchport will timeout and will send LLDP without the Virtual VLAN information (VVLAN), You must disable CDP on the phone or disable VVLAN on the switchport. For more information, refer to CSCsw53207 using the Bug Toolkit.
Once the phone has detected a VVLAN assignment from CDP, it will not initiate the Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) fast start procedure. This condition will continue as long as the VVLAN is present in the CDP message or the phone receives LLDP-MED from the switch. If the CDP hold time is violated or the incoming CDP message no longer contains a VVLAN, the phone will initiate the LLDP-MED fast start procedure in an attempt to configure from LLDP-MED.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
This section contains these topics:
Open SCCP Caveats
There are no open SCCP caveats for firmware release 8.4(4).
Open SCCP and SIP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
This section contains these topics:
•Resolved SCCP and SIP Caveats
Resolved SCCP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SCCP and SIP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SIP Caveats
Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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