Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Adaptive Link Layer Discovery Protocol-Media Endpoint Device

Configurable Sidetone

Ringer Volume Control

Memory Status

Installation Notes

Installing Firmware Release 8.4(4) for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.4(4) for SIP

Firmware Installation Procedure for SIP

Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Cisco Unified IP Phone Expansion Module 7914

Important Notes

Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Obtaining Documentation and Submitting a Service Request

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)

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March 12, 2009

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running SCCP or SIP firmware release 8.4(4).

The SCCP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.

The SIP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.

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Note SIP firmware release 8.4(4) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.

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Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

•Related Documentation

•Installation Notes

•Important Notes

•Caveats

•Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

The following sections contain information on features introduced in firmware release 8.4(4).

•Adaptive Link Layer Discovery Protocol-Media Endpoint Device

•Configurable Sidetone

•Ringer Volume Control

•Memory Status

Adaptive Link Layer Discovery Protocol-Media Endpoint Device

The Adaptive Link Layer Discovery Protocol-Media Endpoint Device (Adaptive LLDP-MED) feature delays transmitting LLDP packets at IP Phone startup until the system verifies that LLDP messaging is supported. During this period, the voice-VLAN phone configuration is available through valid Cisco Discovery Protocol (CDP) messaging. The duration of the verification is typically about 6 to 30 seconds.

The Adaptive implementation was added to the LLDP-MED feature that was introduced with the 8.3(3) firmware release for two reasons:

•Some customers enable Cisco Catalyst Port Security features on the Cisco Catalyst switches that do not support LLDP-MED, which may cause switch ports to shut down and the IP Phones to be disabled when port security is enabled.

•Some legacy Cisco IOS switches do not recognize the LLDP multicast address, which may cause connectivity problems with the IP Phones.

The feature affects only the network (switch) port-state machine of the IP Phone.

After both CDP and LLDP packets have been received on the switchport, LLDP becomes the preferred protocol. (Even with the Adaptive implementation, some exceptions may cause a port to shut down.)

If the customer's network configuration does not support LLDP messaging, it is recommended that LLDP be disabled permanently in the Cisco Unified Communication Manager (Unified CM) Administration application in the Phone Configuration window. Failing to disable LLDP when it is not supported may cause issues for customers that are using older or legacy switches with port security enabled.

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Note To disable LLDP in the Unified CM application, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.

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The Adaptive LLDP-MED feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:

•Cisco Unified IP Phone 7975G

•Cisco Unified IP Phone 7971G-GE

•Cisco Unified IP Phone 7970G

•Cisco Unified IP Phone 7965G

•Cisco Unified IP Phone 7962G

•Cisco Unified IP Phone 7961G-GE

•Cisco Unified IP Phone 7961G

•Cisco Unified IP Phone 7945G

•Cisco Unified IP Phone 7942G

•Cisco Unified IP Phone 7941G

•Cisco Unified IP Phone 7941G-GE

•Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.

•Cisco Unified IP Phone 7911G

•Cisco Unified IP Phone 7906G

Where to Find More Information

•Cisco Unified IP Phone Guide

•Cisco Unified IP Phone Administration Guide

•Cisco Unified Communications Manager Administration Guide

Configurable Sidetone

The Configurable Sidetone feature enables administrators to configure a higher sidetone level for user headsets on these Cisco Unified IP Phones—7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, and 7941G. Sidetone lets users hear their voices played back in the headset and provides assurance that the phone is working.

A new parameter, Headset Sidetone Level, was added to the Unified CM application in the Phone Configuration window. These are the parameter options:

•Use Phone Default—Maintains the existing voice level played back in the headset

•High—Increases the voice level played back in the headset, which encourages a lower speaking voice and is desirable in environments such as call centers

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Note To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.

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While some users prefer the higher voice level in the headset, other users may find the level to be uncomfortable or they may hear an echo. In this case, administrators should return the setting to the Use Phone Default setting.

Typically, only call center users should use the High setting with the higher voice level played back in the headset.

This feature is supported on these SCCP and SIP phones:

•Cisco Unified IP Phone 7971G-GE

•Cisco Unified IP Phone 7970G

•Cisco Unified IP Phone 7961G-GE

•Cisco Unified IP Phone 7961G

•Cisco Unified IP Phone 7941G-GE

•Cisco Unified IP Phone 7941G

Where to Find More Information

•Cisco Unified IP Phone Guide

•Cisco Unified IP Phone Administration Guide

•Cisco Unified Communications Manager Administration Guide

Ringer Volume Control

The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. As a result, no screens were added or updated on the phones.

A new parameter, Minimum Ring Volume, was added in the Unified CM Administration application in the Phone Configuration window. The administrator can select a minimum ring volume from 0 (displays as Silent) to 15 in a drop-down menu. To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.

When a user presses the minus (-) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.

After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If the system administrator configured a new minimum volume level since the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the user's setting.

This feature does not apply to handset, speaker, and headset volumes during calls.

The Ringer Volume Control feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:

•Cisco Unified IP Phone 7975G

•Cisco Unified IP Phone 7971G-GE

•Cisco Unified IP Phone 7970G

•Cisco Unified IP Phone 7965G

•Cisco Unified IP Phone 7962G

•Cisco Unified IP Phone 7961G-GE

•Cisco Unified IP Phone 7961G

•Cisco Unified IP Phone 7945G

•Cisco Unified IP Phone 7942G

•Cisco Unified IP Phone 7941G-GE

•Cisco Unified IP Phone 7941G

•Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.

•Cisco Unified IP Phone 7911G

•Cisco Unified IP Phone 7906G

Where to Find More Information

•Cisco Unified IP Phone Guide

•Cisco Unified IP Phone Administration Guide

•Cisco Unified Communications Manager Administration Guide

Memory Status

The Memory Status feature enables administrators and third-party developers to analyze Cisco Unified IP Phone memory use and also prevent memory-related issues before they launch applications.

Administrators can use the Memory Status feature to identify the root cause of insufficient memory-related crashes even after the IP Phone is reset. Third-party developers can also use the Memory Status feature to determine how much memory specific applications use, such as XSI.

The Memory Status feature can be accessed from the phone web page and users can view the following memory-related information from the Device Information window:

•System Free Memory

•Java Heap Free Memory

•Java Pool Free Memory

The memory status is displayed when the free system memory is below 1MB. The system displays the memory status on any subsequent memory request. Log messages are stored in the system log and administrators can access it from the phone web page.

Installation Notes

This section contains these topics:

•Installing Firmware Release 8.4(4) for SCCP

•Installing Firmware Release 8.4(4) for SIP

•Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

Installing Firmware Release 8.4(4) for SCCP

This section describes how to install firmware release 8.4(4) for SCCP.

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 8.4(4) under the Latest Releases folder.

Step 8 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click one of the following hyperlinks and follow the prompts:

•For Cisco Unified CallManager 4.3, 4.2, and 4.1:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.exe

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.exe

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.exe

•For Cisco Unified CallManager 5.1 and later:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.cop.sgn

Step 9 Double-click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

•Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4-readme.html

•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4-readme.html

•Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-4-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.

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Installing Firmware Release 8.4(4) for SIP

This section describes how to install firmware release 8.4(4) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your phone type.

Step 5 Choose Session Initiation Protocol (SIP).

Step 6 Choose 8.4(4) under the Latest Releases folder.

Step 7 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for the phone model:

•Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4.cop.sgn

•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4.cop.sgn

•Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4.cop.sgn

Step 8 Double-click one of the downloadable files in Step 7, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

•Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4-readme.html

•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4-readme.html

•Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4-readme.html

Step 9 Follow the instructions in the Readme file to install the firmware.

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Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

This section describes how to install a firmware release for the Cisco Unified IP Phone Expansion Module 7916, 7915, or 7914.

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before using the phone to support relevant 8.4(4) features on your expansion module.

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Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.

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Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified Communications Manager release 7.0(1).

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To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your expansion module type.

Step 5 Choose 1.0(3) under the Latest Releases folder.

Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 7.0, 6.1 and 5.1:

•cmterm-7915.1-0-3.cop.sgn

•cmterm-7916.1-0-3.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2:

•cmterm-7915.1-0-3.exe

•cmterm-7916.1-0-3.exe

Step 7 Double-click one of the downloadable files in Step 6, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-3-readme.html

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Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.4(4) features on your expansion module.

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Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7914. You can add a maximum of two Expansion Modules to these phones.

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Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to phones using Cisco Unified Communications Manager 7.0.

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To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion Module 7914 > Skinny Client Control Protocol (SCCP) Software.

Step 4 Choose 5.0(4) under the Latest Releases folder.

Step 5 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

•For Cisco Unified CallManager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

•For Cisco Unified CallManager 5.1 and later:

cmterm-7914-sccp.5-0-4.cop.sgn

Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-4-readme.html

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Important Notes

This section contains these topics:

•Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

•Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport

Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then disable 802.1x on the switchport that the phone is connected to, the switchport will go error disable if the phone is directly connected to the switchport. You should change the port security on the switchport to 3 to avoid this condition. For more information, refer to CSCsw59831 using the BugToolkit.

If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then incorrectly set the phone 802.1x password on the switchport, when you connect the phone to the switchport and enter the correct password, the phone authentication fails. For more information, refer to CSCsw50327 using the BugToolkit.

Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport

When a Cisco Unified IP Phone is connected to a switchport with Link Layer Discovery Protocol (LLDP) and Cisco Discovery Protocol (CDP) enabled, disable LLDP on the phone and CDP on the switchport. The switchport will timeout and will send LLDP without the Virtual VLAN information (VVLAN), You must disable CDP on the phone or disable VVLAN on the switchport. For more information, refer to CSCsw53207 using the Bug Toolkit.

Once the phone has detected a VVLAN assignment from CDP, it will not initiate the Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) fast start procedure. This condition will continue as long as the VVLAN is present in the CDP message or the phone receives LLDP-MED from the switch. If the CDP hold time is violated or the incoming CDP message no longer contains a VVLAN, the phone will initiate the LLDP-MED fast start procedure in an attempt to configure from LLDP-MED.

Caveats

This section contains these topics:

•Using Bug Toolkit

•Open Caveats

•Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

•All severity level 1 or 2 bugs.

•Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

•Internet connection

•Web browser

•Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure

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Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.

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Open Caveats

This section contains these topics:

•Open SCCP Caveats

•Open SCCP and SIP Caveats

•Open SIP Caveats

Open SCCP Caveats

There are no open SCCP caveats for firmware release 8.4(4).

Open SCCP and SIP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4) 

Identifier	Headline and Bug Toolkit
CSCsq99216	SRST subject name is not displayed in the trust list http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq99216
CSCsr50587	Hear dial tone when using Dial Uniform Resource (URI) with `audiblefeedback=0' http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr50587
CSCsv44772	Touching hyperlink appearance immediately invokes associated action http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv44772
CSCsv44974	Long string is not shown properly on phone screen http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv44974
CSCsv54006	Service page exits automatically when a call is made from Fast Dials http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv54006
CSCsv72585	There is no cursor in the text box http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv72585
CSCsw21438	Cisco Unified IP Phone does not re-DHCP after deleting CTL file http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw21438
CSCsw41937	Cisco Unified IP Phone has inconsistent behavior if TFTP6 or TFTP4 server is down http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw41937
CSCsw80362	Resuming a held call on customer Cisco Unified IP Phone fails during recording http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw80362
CSCsx02948	HTTP error pops up while filling the idle URL with server name http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx02948
CSCsx09005	Support header is not added by the Cisco Unified IP Phone in Invite message http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx09005
CSCsx11761	Cisco Unified IP Phone cannot get IP address after changing software port CDP status http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx11761
CSCsx11792	Display issue after changing switch port access VLAN ID http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx11792
CSCsx12558	Cisco Unified IP Phone 7975G (SCCP) resets when using a large background image http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx12558
CSCsx38296	Sender reports are missing from RTP Control Protocol (RTCP) packets http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx38296
CSCsx78437	Cisco Unified IP Phone has high amplitude; clipped calls distort badly http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx78437
CSCsx97230	Call history display is delayed http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx97230
CSCsx99056	Cisco Unified IP Phone core dumps when launching Visual Voice Mail (VVM) on an Arabic locale phone http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx99056
CSCsy01207	Cisco Unified Communications Manager Express (CME) Cisco Unified IP Phone 7975G shows only 34 speed dials for two Cisco Unified Expansion Module 7915 http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy01207

Open SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4) 

Identifier	Headline and Bug Toolkit
CSCso49790	Cisco Unified IP Phone (SIP) has no alert name in Placed Calls history http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso49790
CSCsx65956	Cisco Unified IP Phone (SIP) fails to join after specific operating sequence http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx65956

Resolved Caveats

This section contains these topics:

•Resolved SCCP Caveats

•Resolved SCCP and SIP Caveats

•Resolved SIP Caveats

Resolved SCCP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Resolved SCCP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) 

Identifier	Headline
CSCsv75703	Cisco Unified IP Phone (SCCP) displays two "`Save' softkeys, one of which should be `Cancel'
CSCsv88344	Cisco Unified IP Phone (SCCP) in IPv4-only mode fails registration when Domain Name Server (DNS) is down
CSCsw16056	Cisco Unified IP Phone (SCCP) cannot access Personal Directory and Corporate Directory after shutdown switchport of PRI server

Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) 

Identifier	Headline
CSCsk83382	Cisco Unified IP Phone update needed for Venezuela time zone change
CSCso56206	Noise reduction introduces watery-sounding noise
CSCsq07205	Strace stops outputting syslogs sometimes
CSCsr09164	Recording and BiB interactions are not working properly in Unified CM
CSCsr43681	CallBack does not work properly when directory or messages are on focus
CSCsv01316	Cisco Unified IP Phone can only place or answer a call using the softkey
CSCsv08816	Cisco Unified IP Phone records the re-ordered Directory Number (DN) in redial for Call Forward All (CFA)
CSCsv31889	Cisco Unified IP Phone crashes when setting URL length to 63 characters
CSCsv38521	Idle URL is not refreshed automatically
CSCsv41894	Cisco Unified IP Phone `mediaStream' receives volume and basic call mixing error
CSCsv44904	Chinese phrases cannot be localized properly
CSCsv45645	Cisco Unified IP Phone sends untagged packets when administrative VLAN is configured and Cisco Discovery Protocol (CDP) is disabled
CSCsv47837	Cisco Unified IP Phone registers an incorrect DN with Survivable Remote Site Telephony (SRST)
CSCsv48350	Cisco Unified IP Phone cannot register to Cisco Unified Communications Manager after changing CDP setting on a network port
CSCsv51230	New password will be appended to older password
CSCsv57744	There are no < or > softkeys in the editor for TIME and DATE
CSCsv62215	Cisco Unified IP Phone downloads Java Application Descriptor (JAD) file two times whenever user launches application
CSCsv67598	XSI hard keys, `KeyIteme' element cannot work properly
CSCsv69814	Cannot dial numbers prefixed with a `+' sign
CSCsv71991	Cisco Unified IP Phone cannot dial from directory after the call is transferred by Directory by the caller
CSCsv75677	Cisco Unified IP Phone prompts `To Unknown Number' when pressing digits then holding call
CSCsv77807	Cisco Unified IP Phone gets incorrect prompt in status line of `EditDial'
CSCsv78388	`AM' and `PM' in Chinese locale on off screen time editor is not correct
CSCsv81268	`Select' is no longer displayed after selecting a nonexistent service
CSCsv81371	Offhook cannot dial the selected number in speed dial directory
CSCsv82384	Touch screen does not work under Directories menu
CSCsv84614	Cisco Unified IP Phone cannot start up successfully after hard factory reset
CSCsw18969	Idle URL opens anyway when user performs some operations
CSCsw20965	Idle URL will prompt when Settings or Directories is opened
CSCsw24232	Visual Voice Mail (VVM) application cannot be accessed again when exiting from call back notification
CSCsx93839	`Display Idle Timeout' does not appear after using phone buttons
CSCsx99067	Cisco Unified IP Phone registers to incorrect Cisco Unified Communications Manager if subscribed to a service with host name

Resolved SIP Caveats

Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP versions of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 5 Resolved SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) 

Identifier	Headline and Bug Toolkit Link
CSCsu08148	Cisco Unified IP Phone (SIP) Abbrdial call to busy number shows AbbrDial as called number
CSCsv11469	Cisco Unified IP Phone (SIP) drops itself when the line is in use
CSCsv24518	Computer Telephony Interface (CTI) `CallInitiateReq' and `CallAnswerReq' fails for SIP with headset enabled
CSCsv35859	Cisco Unified IP Phone (SIP) records busy intercom DN
CSCsv43889	Cisco Unified IP Phone (SIP) misses the first abbreviated dial call record in its call history
CSCsv72370	Cisco Unified IP Phone (SIP) always records display name in the Placed Calls history
CSCsv84705	Cisco Unified IP Phone fails to transfer the call during the conference
CSCsw17543	Cisco Unified IP Phone (SIP) log of `Received Calls' display is confusing when using the Busy Lamp Field (BLF) or Speed Dial (SD) button
CSCsw28222	Cisco Unified IP Phone (SIP) does not respond to call forward status update
CSCsw28265	Cisco Unified IP Phone (SIP) resets with unexpected REFER message
CSCsw34188	Call cannot be placed from call logs
CSCsw39582	Cisco Unified IP Phone does not use Virtual VLAN (VVLAN) information right after it receives CDP from switch
CSCsw96355	Cisco Unified IP Phone is stuck on Cisco Systems, Inc. logo
CSCsx19401	Crackling or static noise induced by Cisco Unified IP Phone when Built in Bridge (BIB) is invoked
CSCsx20956	HTTPS login issue at Evelocity
CSCsx64088	Cisco Unified IP Phone cannot dial DN out from Directory after call back
CSCsx82484	Add support for enhanced image authentication

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

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