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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)

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Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Adaptive Link Layer Discovery Protocol-Media Endpoint Device

Configurable Sidetone

Ringer Volume Control

Memory Status

Installation Notes

Installing Firmware Release 8.4(4) for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.4(4) for SIP

Firmware Installation Procedure for SIP

Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Cisco Unified IP Phone Expansion Module 7914

Important Notes

Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(4) (SCCP and SIP)


March 12, 2009

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running SCCP or SIP firmware release 8.4(4).

The SCCP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.

The SIP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.


Note SIP firmware release 8.4(4) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Installation Notes

Important Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

The following sections contain information on features introduced in firmware release 8.4(4).

Adaptive Link Layer Discovery Protocol-Media Endpoint Device

Configurable Sidetone

Ringer Volume Control

Memory Status

Adaptive Link Layer Discovery Protocol-Media Endpoint Device

The Adaptive Link Layer Discovery Protocol-Media Endpoint Device (Adaptive LLDP-MED) feature delays transmitting LLDP packets at IP Phone startup until the system verifies that LLDP messaging is supported. During this period, the voice-VLAN phone configuration is available through valid Cisco Discovery Protocol (CDP) messaging. The duration of the verification is typically about 6 to 30 seconds.

The Adaptive implementation was added to the LLDP-MED feature that was introduced with the 8.3(3) firmware release for two reasons:

Some customers enable Cisco Catalyst Port Security features on the Cisco Catalyst switches that do not support LLDP-MED, which may cause switch ports to shut down and the IP Phones to be disabled when port security is enabled.

Some legacy Cisco IOS switches do not recognize the LLDP multicast address, which may cause connectivity problems with the IP Phones.

The feature affects only the network (switch) port-state machine of the IP Phone.

After both CDP and LLDP packets have been received on the switchport, LLDP becomes the preferred protocol. (Even with the Adaptive implementation, some exceptions may cause a port to shut down.)

If the customer's network configuration does not support LLDP messaging, it is recommended that LLDP be disabled permanently in the Cisco Unified Communication Manager (Unified CM) Administration application in the Phone Configuration window. Failing to disable LLDP when it is not supported may cause issues for customers that are using older or legacy switches with port security enabled.


Note To disable LLDP in the Unified CM application, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.


The Adaptive LLDP-MED feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified IP Phone Guide

Cisco Unified IP Phone Administration Guide

Cisco Unified Communications Manager Administration Guide

Configurable Sidetone

The Configurable Sidetone feature enables administrators to configure a higher sidetone level for user headsets on these Cisco Unified IP Phones—7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, and 7941G. Sidetone lets users hear their voices played back in the headset and provides assurance that the phone is working.

A new parameter, Headset Sidetone Level, was added to the Unified CM application in the Phone Configuration window. These are the parameter options:

Use Phone Default—Maintains the existing voice level played back in the headset

High—Increases the voice level played back in the headset, which encourages a lower speaking voice and is desirable in environments such as call centers


Note To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.


While some users prefer the higher voice level in the headset, other users may find the level to be uncomfortable or they may hear an echo. In this case, administrators should return the setting to the Use Phone Default setting.

Typically, only call center users should use the High setting with the higher voice level played back in the headset.

This feature is supported on these SCCP and SIP phones:

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7941G

Where to Find More Information

Cisco Unified IP Phone Guide

Cisco Unified IP Phone Administration Guide

Cisco Unified Communications Manager Administration Guide

Ringer Volume Control

The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. As a result, no screens were added or updated on the phones.

A new parameter, Minimum Ring Volume, was added in the Unified CM Administration application in the Phone Configuration window. The administrator can select a minimum ring volume from 0 (displays as Silent) to 15 in a drop-down menu. To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.

When a user presses the minus (-) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.

After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If the system administrator configured a new minimum volume level since the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the user's setting.

This feature does not apply to handset, speaker, and headset volumes during calls.

The Ringer Volume Control feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7931G—For this phone, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later.

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

Where to Find More Information

Cisco Unified IP Phone Guide

Cisco Unified IP Phone Administration Guide

Cisco Unified Communications Manager Administration Guide

Memory Status

The Memory Status feature enables administrators and third-party developers to analyze Cisco Unified IP Phone memory use and also prevent memory-related issues before they launch applications.

Administrators can use the Memory Status feature to identify the root cause of insufficient memory-related crashes even after the IP Phone is reset. Third-party developers can also use the Memory Status feature to determine how much memory specific applications use, such as XSI.

The Memory Status feature can be accessed from the phone web page and users can view the following memory-related information from the Device Information window:

System Free Memory

Java Heap Free Memory

Java Pool Free Memory

The memory status is displayed when the free system memory is below 1MB. The system displays the memory status on any subsequent memory request. Log messages are stored in the system log and administrators can access it from the phone web page.

Installation Notes

This section contains these topics:

Installing Firmware Release 8.4(4) for SCCP

Installing Firmware Release 8.4(4) for SIP

Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

Installing Firmware Release 8.4(4) for SCCP

This section describes how to install firmware release 8.4(4) for SCCP.

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 8.4(4) under the Latest Releases folder.

Step 8 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3, 4.2, and 4.1:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.exe

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.exe

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.exe

For Cisco Unified CallManager 5.1 and later:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-4.cop.sgn

Step 9 Double-click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-4-readme.html

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-4-readme.html

Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-4-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.4(4) for SIP

This section describes how to install firmware release 8.4(4) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your phone type.

Step 5 Choose Session Initiation Protocol (SIP).

Step 6 Choose 8.4(4) under the Latest Releases folder.

Step 7 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for the phone model:

Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4.cop.sgn

Step 8 Double-click one of the downloadable files in Step 7, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-4-readme.html

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-4-readme.html

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-4-readme.html

Step 9 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

This section describes how to install a firmware release for the Cisco Unified IP Phone Expansion Module 7916, 7915, or 7914.

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before using the phone to support relevant 8.4(4) features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.



Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified Communications Manager release 7.0(1).


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your expansion module type.

Step 5 Choose 1.0(3) under the Latest Releases folder.

Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 7.0, 6.1 and 5.1:

cmterm-7915.1-0-3.cop.sgn

cmterm-7916.1-0-3.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2:

cmterm-7915.1-0-3.exe

cmterm-7916.1-0-3.exe

Step 7 Double-click one of the downloadable files in Step 6, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-3-readme.html


Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.4(4) features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7914. You can add a maximum of two Expansion Modules to these phones.



Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to phones using Cisco Unified Communications Manager 7.0.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion Module 7914 > Skinny Client Control Protocol (SCCP) Software.

Step 4 Choose 5.0(4) under the Latest Releases folder.

Step 5 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

For Cisco Unified CallManager 5.1 and later:

cmterm-7914-sccp.5-0-4.cop.sgn

Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-4-readme.html


Important Notes

This section contains these topics:

Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport

Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable

If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then disable 802.1x on the switchport that the phone is connected to, the switchport will go error disable if the phone is directly connected to the switchport. You should change the port security on the switchport to 3 to avoid this condition. For more information, refer to CSCsw59831 using the BugToolkit.

If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then incorrectly set the phone 802.1x password on the switchport, when you connect the phone to the switchport and enter the correct password, the phone authentication fails. For more information, refer to CSCsw50327 using the BugToolkit.

Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport

When a Cisco Unified IP Phone is connected to a switchport with Link Layer Discovery Protocol (LLDP) and Cisco Discovery Protocol (CDP) enabled, disable LLDP on the phone and CDP on the switchport. The switchport will timeout and will send LLDP without the Virtual VLAN information (VVLAN), You must disable CDP on the phone or disable VVLAN on the switchport. For more information, refer to CSCsw53207 using the Bug Toolkit.

Once the phone has detected a VVLAN assignment from CDP, it will not initiate the Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) fast start procedure. This condition will continue as long as the VVLAN is present in the CDP message or the phone receives LLDP-MED from the switch. If the CDP hold time is violated or the incoming CDP message no longer contains a VVLAN, the phone will initiate the LLDP-MED fast start procedure in an attempt to configure from LLDP-MED.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP Caveats

There are no open SCCP caveats for firmware release 8.4(4).

Open SCCP and SIP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4) 

Identifier
Headline and Bug Toolkit

CSCsq99216

SRST subject name is not displayed in the trust list

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq99216

CSCsr50587

Hear dial tone when using Dial Uniform Resource (URI) with `audiblefeedback=0'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr50587

CSCsv44772

Touching hyperlink appearance immediately invokes associated action

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv44772

CSCsv44974

Long string is not shown properly on phone screen

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv44974

CSCsv54006

Service page exits automatically when a call is made from Fast Dials

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv54006

CSCsv72585

There is no cursor in the text box

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv72585

CSCsw21438

Cisco Unified IP Phone does not re-DHCP after deleting CTL file

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw21438

CSCsw41937

Cisco Unified IP Phone has inconsistent behavior if TFTP6 or TFTP4 server is down

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw41937

CSCsw80362

Resuming a held call on customer Cisco Unified IP Phone fails during recording

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw80362

CSCsx02948

HTTP error pops up while filling the idle URL with server name

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx02948

CSCsx09005

Support header is not added by the Cisco Unified IP Phone in Invite message

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx09005

CSCsx11761

Cisco Unified IP Phone cannot get IP address after changing software port CDP status

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx11761

CSCsx11792

Display issue after changing switch port access VLAN ID

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx11792

CSCsx12558

Cisco Unified IP Phone 7975G (SCCP) resets when using a large background image

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx12558

CSCsx38296

Sender reports are missing from RTP Control Protocol (RTCP) packets

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx38296

CSCsx78437

Cisco Unified IP Phone has high amplitude; clipped calls distort badly

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx78437

CSCsx97230

Call history display is delayed

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx97230

CSCsx99056

Cisco Unified IP Phone core dumps when launching Visual Voice Mail (VVM) on an Arabic locale phone

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx99056

CSCsy01207

Cisco Unified Communications Manager Express (CME) Cisco Unified IP Phone 7975G shows only 34 speed dials for two Cisco Unified Expansion Module 7915

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy01207


Open SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(4) 

Identifier
Headline and Bug Toolkit

CSCso49790

Cisco Unified IP Phone (SIP) has no alert name in Placed Calls history

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso49790

CSCsx65956

Cisco Unified IP Phone (SIP) fails to join after specific operating sequence

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx65956


Resolved Caveats

This section contains these topics:

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Resolved SCCP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Resolved SCCP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) 

Identifier
Headline

CSCsv75703

Cisco Unified IP Phone (SCCP) displays two "`Save' softkeys, one of which should be `Cancel'

CSCsv88344

Cisco Unified IP Phone (SCCP) in IPv4-only mode fails registration when Domain Name Server (DNS) is down

CSCsw16056

Cisco Unified IP Phone (SCCP) cannot access Personal Directory and Corporate Directory after shutdown switchport of PRI server


Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) 

Identifier
Headline

CSCsk83382

Cisco Unified IP Phone update needed for Venezuela time zone change

CSCso56206

Noise reduction introduces watery-sounding noise

CSCsq07205

Strace stops outputting syslogs sometimes

CSCsr09164

Recording and BiB interactions are not working properly in Unified CM

CSCsr43681

CallBack does not work properly when directory or messages are on focus

CSCsv01316

Cisco Unified IP Phone can only place or answer a call using the softkey

CSCsv08816

Cisco Unified IP Phone records the re-ordered Directory Number (DN) in redial for Call Forward All (CFA)

CSCsv31889

Cisco Unified IP Phone crashes when setting URL length to 63 characters

CSCsv38521

Idle URL is not refreshed automatically

CSCsv41894

Cisco Unified IP Phone `mediaStream' receives volume and basic call mixing error

CSCsv44904

Chinese phrases cannot be localized properly

CSCsv45645

Cisco Unified IP Phone sends untagged packets when administrative VLAN is configured and Cisco Discovery Protocol (CDP) is disabled

CSCsv47837

Cisco Unified IP Phone registers an incorrect DN with Survivable Remote Site Telephony (SRST)

CSCsv48350

Cisco Unified IP Phone cannot register to Cisco Unified Communications Manager after changing CDP setting on a network port

CSCsv51230

New password will be appended to older password

CSCsv57744

There are no < or > softkeys in the editor for TIME and DATE

CSCsv62215

Cisco Unified IP Phone downloads Java Application Descriptor (JAD) file two times whenever user launches application

CSCsv67598

XSI hard keys, `KeyIteme' element cannot work properly

CSCsv69814

Cannot dial numbers prefixed with a `+' sign

CSCsv71991

Cisco Unified IP Phone cannot dial from directory after the call is transferred by Directory by the caller

CSCsv75677

Cisco Unified IP Phone prompts `To Unknown Number' when pressing digits then holding call

CSCsv77807

Cisco Unified IP Phone gets incorrect prompt in status line of `EditDial'

CSCsv78388

`AM' and `PM' in Chinese locale on off screen time editor is not correct

CSCsv81268

`Select' is no longer displayed after selecting a nonexistent service

CSCsv81371

Offhook cannot dial the selected number in speed dial directory

CSCsv82384

Touch screen does not work under Directories menu

CSCsv84614

Cisco Unified IP Phone cannot start up successfully after hard factory reset

CSCsw18969

Idle URL opens anyway when user performs some operations

CSCsw20965

Idle URL will prompt when Settings or Directories is opened

CSCsw24232

Visual Voice Mail (VVM) application cannot be accessed again when exiting from call back notification

CSCsx93839

`Display Idle Timeout' does not appear after using phone buttons

CSCsx99067

Cisco Unified IP Phone registers to incorrect Cisco Unified Communications Manager if subscribed to a service with host name


Resolved SIP Caveats

Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP versions of firmware release 8.4(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 5 Resolved SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(4) 

Identifier
Headline and Bug Toolkit Link

CSCsu08148

Cisco Unified IP Phone (SIP) Abbrdial call to busy number shows AbbrDial as called number

CSCsv11469

Cisco Unified IP Phone (SIP) drops itself when the line is in use

CSCsv24518

Computer Telephony Interface (CTI) `CallInitiateReq' and `CallAnswerReq' fails for SIP with headset enabled

CSCsv35859

Cisco Unified IP Phone (SIP) records busy intercom DN

CSCsv43889

Cisco Unified IP Phone (SIP) misses the first abbreviated dial call record in its call history

CSCsv72370

Cisco Unified IP Phone (SIP) always records display name in the Placed Calls history

CSCsv84705

Cisco Unified IP Phone fails to transfer the call during the conference

CSCsw17543

Cisco Unified IP Phone (SIP) log of `Received Calls' display is confusing when using the Busy Lamp Field (BLF) or Speed Dial (SD) button

CSCsw28222

Cisco Unified IP Phone (SIP) does not respond to call forward status update

CSCsw28265

Cisco Unified IP Phone (SIP) resets with unexpected REFER message

CSCsw34188

Call cannot be placed from call logs

CSCsw39582

Cisco Unified IP Phone does not use Virtual VLAN (VVLAN) information right after it receives CDP from switch

CSCsw96355

Cisco Unified IP Phone is stuck on Cisco Systems, Inc. logo

CSCsx19401

Crackling or static noise induced by Cisco Unified IP Phone when Built in Bridge (BIB) is invoked

CSCsx20956

HTTPS login issue at Evelocity

CSCsx64088

Cisco Unified IP Phone cannot dial DN out from Directory after call back

CSCsx82484

Add support for enhanced image authentication


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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