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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR2 (SCCP and SIP)

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Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR2 (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR2 (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Installation Notes

Installing Firmware Release 8.4(1)SR2 for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.4(1)SR2 for SIP

Firmware Installation Procedure for SIP

Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Cisco Unified IP Phone Expansion Module 7914

Important Notes

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR2 (SCCP and SIP)


October 31, 2008

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running SCCP or SIP firmware release 8.4(1)SR2.

The SCCP version of firmware release 8.4(1)SR2 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.

The SIP version of firmware release 8.4(1)SR2 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.


Note SIP firmware release 8.4(1)SR2 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

There is no new or changed information for firmware release 8.4(1)SR2.

Installation Notes

This section contains these topics:

Installing Firmware Release 8.4(1)SR2 for SCCP

Installing Firmware Release 8.4(1)SR2 for SIP

Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

Installing Firmware Release 8.4(1)SR2 for SCCP

This section describes how to install firmware release 8.4(1)SR2 for SCCP.

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3, 4.2, and 4.1:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-1sr2.exe

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-1sr2.exe

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-1sr2.exe

For Cisco Unified CallManager 5.1(1b) and later:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-1sr2.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-1sr2.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-1sr2.cop.sgn


Note Cisco Unified CallManager versions 5.1(1b) and later require signed cop files.


Step 7 Double-click one of the downloadable files in Step 6, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-1sr2-readme.htm

Cisco Unified IP Phone 7965GG and 7945G:
cmterm-7945_7965-sccp.8-4-1sr2-readme.htm

Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-1sr2-readme.htm

Step 8 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.4(1)SR2 for SIP

This section describes how to install firmware release 8.4(1)SR2 for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your phone type.

Step 5 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for the phone model:

Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-1sr2.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-1sr2.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-1sr2.cop.sgn


Note Cisco Unified CallManager versions 5.1(1b) and later require signed cop files.


Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-1sr2-readme.htm

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-1sr2-readme.htm

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-1sr2-readme.htm

Step 7 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release for the Cisco Unified IP Phone Expansion Module

This section describes how to install a firmware release for the Cisco Unified IP Phone Expansion Module 7916, 7915, or 7914.

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-2SR1 or B015-1-0-2, respectively, before using the phone to support relevant 8.4(1)SR2 features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.



Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified Communications Manager release 7.0(1).


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your expansion module type.

Step 5 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 6.1(x) and 5.1:

cmterm-7915.1-0-2.cop.sgn

cmterm-7916.1-0-2SR1.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2:

cmterm-7915.1-0-2.exe

cmterm-7916.1-0-2SR1.exe

Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-2-readme.htm

cmterm-7916.1-0-2SR1-readme.htm


Note The readme file, cmterm-7916.1-0-2SR1-readme.htm, contains updated information for the Cisco Unified IP Phone Expansion Module 7916. You can use cmterm-7915_7916.1-0-2-readme.htm to access installation information for the Cisco Unified IP Phone Expansion Module 7915.



Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.4(1)SR2 features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7914. You can add a maximum of two Expansion Modules to these phones.



Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to phones using Cisco Unified Communications Manager 7.0.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion Module 7914 > Skinny Client Control Protocol (SCCP) Software.

Step 4 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7914-sccp.5-0-3.exe

For Cisco Unified CallManager 5.1(1b) and later:

cmterm-7914-sccp.5-0-3.cop.sgn

Step 5 Double-click one of the downloadable files in Step 4, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-3-readme.htm


Important Notes

The initial startup time for Cisco Unified IP Phones in the 8.4(1) firmware will be slightly longer than with previous releases. As more features are introduced with the 8.4(1) firmware, more time is needed to initialize the internal processes. This increase in startup time is only applicable to power cycles and resets of the phone.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(1)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR2 

Identifier
Headline and Bug Toolkit

CSCsr24859

Cisco Unified IP Phones (SCCP) show incorrect codec information

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr24859


Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR2 

Identifier
Headline and Bug Toolkit

CSCsj34885

Audible flag is ineffective in the case of SendDigits push

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj34885

CSCso00832

Multi-tap bubble does not display characters properly with THAI locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso00832

CSCso56206

Noise reduction introduces watery-sounding noise

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso56206

CSCsv00292

Extensible Authentication Protocol over LAN (EAPOL) not allowed to traverse Cisco Unified IP Phone for more than one device

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv00292


Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(1)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR2 

Identifier
Headline and Bug Toolkit

CSCso49790

Cisco Unified IP Phone (SIP) has no alert name in placed Calls History

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso49790

CSCsr70882

Cisco Unified IP Phone 79xx (SIP) occasionally has garbled speech path with G.729 codec

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr70882


Resolved Caveats

This section contains these topics:

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Resolved SCCP Caveats

There are no resolved SCCP caveats for firmware release 8.4(1)SR2.

Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(1)SR2 

Identifier
Headline

CSCsr55945

Cisco Unified IP Phone queries primary TFTP server 12 times before failing over to secondary

CSCsr96183

Cisco Unified IP Phone stops receiving multicast audio after few times

CSCsu23948

Assistant Cisco Unified IP Phone is hung while making intercom call to two different managers

CSCsu38132

Computer Telephony Interface (CTI) controlled Cisco Unified IP Phone generates incorrect DTMF

CSCsu43219

En-bloc feature causes non-dialable characters to be dialed

CSCsu93940

Cisco Unified IP Phone fails to register to Windows Unified CM while working in mixed mode

CSCsv04751

DTMF is not squelched on Cisco Unified IP Phones, causing duplicate DTMF


Resolved SIP Caveats

There are no resolved SIP caveats for firmware release 8.4(1)SR2.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.