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Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)

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Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Installation Notes

Installing Firmware Release 8.4(1)SR1 for SCCP

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Cisco Unified IP Phone Expansion Module 7914

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.4(1)SR1 for SIP

Firmware Installation Procedure for SIP

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)


September 03, 2008

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running SCCP or SIP firmware release 8.4(1)SR1.

The SCCP version of firmware release 8.4(1)SR1 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.

The SIP version of firmware release 8.4(1)SR1 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified Call Manager release 5.1.


Note SIP firmware release 8.4(1)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

There is no new or changed information for firmware release 8.4(1)SR1.

Installation Notes

This section contains these topics:

Installing Firmware Release 8.4(1)SR1 for SCCP

Installing Firmware Release 8.4(1)SR1 for SIP

Installing Firmware Release 8.4(1)SR1 for SCCP

This section describes how to install firmware release 8.4(1)SR1 for SCCP.

Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-2SR1 or B015-1-0-2, respectively, before using the IP Phone to support relevant 8.4(1)SR1 features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these IP Phones.



Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified Communications Manager release 7.0(1).


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 6.1(1b), 6.1(2) and later:

cmterm-7915.1-0-2.cop.sgn

cmterm-7916.1-0-2SR1.cop.sgn

For Cisco Unified CallManager 5.1:

cmterm-7915.1-0-2.cop.sgn

cmterm-7916.1-0-2SR1.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2:

cmterm-7915.1-0-2.exe

cmterm-7916.1-0-2SR1.exe

Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-2-readme.htm

cmterm-7916.1-0-2SR1-readme.htm


Note The readme file, cmterm-7916.1-0-2SR1-readme.htm, contains updated information for the Cisco Unified IP Phone Expansion Module 7916. You can use cmterm-7915_7916.1-0-2-readme.htm to access installation information for the Cisco Unified IP Phone Expansion Module 7915.



Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the IP Phone to support relevant 8.4(1)SR1 features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7914. You can add a maximum of two Expansion Modules to these IP Phones.



Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7914-sccp.5-0-3.exe

For Cisco Unified CallManager 5.1(1b) and later:

cmterm-7914-sccp.5-0-3.cop.sgn

Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-3-readme.htm


Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3, 4.2, and 4.1:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-1sr1.exe

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-1sr1.exe

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-1sr1.exe

For Cisco Unified CallManager 5.1(1b) and later:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-1sr1.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-1sr1.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-1sr1.cop.sgn


Note Cisco Unified CallManager versions 5.1(1b) and later require signed cop files.


Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-1-readme.htm

Cisco Unified IP Phone 7965GG and 7945G:
cmterm-7945_7965-sccp.8-4-1-readme.htm

Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.4(1)SR1 for SIP

This section describes how to install firmware release 8.4(1)SR1 for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for the phone model:

Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-1sr1.cop.sgn

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-1sr1.cop.sgn

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-1sr1.cop.sgn


Note Cisco Unified CallManager versions 5.1(1b) and later require signed cop files.


Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-1sr1-readme.htm

Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-1sr1-readme.htm

Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-1sr1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline and Bug Toolkit

CSCsl51355

Cisco Unified IP Phone 7965G (SCCP) sends message from incorrect port number `5060'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl51355

CSCsm05736

Full window pane occurs first in Survivable Remote Site Telephony (SRST) mode to receive first incoming call

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm05736

CSCsq64911

When the volume is adjusted, the remote end hears some distortion

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq64911

CSCsr90749

Extension Mobility (EM) login changes IP address screen, freezes, then updates

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr90749

CSCsu01228

Crackling or static noise is heard on Cisco Unified IP Phone 7975G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsu01228


Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline and Bug Toolkit

CSCsj34885

Audible flag is ineffective in case of `SendDigits' push

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj34885

CSCso00832

Multi-Tap bubble does not display characters properly with THAI locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso00832

CSCso56206

Noise reduction introduces watery-sounding noise

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso56206

CSCsq32503

Cisco Unified IP Phone does not clear service pane on restart

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq32503

CSCsr14566

`java.util.NoSuchElementException' hashtable enumerator when using IP Phone Messenger (IPPM)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr14566

CSCsr43681

`CallBack' does not work properly when directory or message applications are open and in the foreground

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr43681

CSCsr51542

Regenerate media encryption key if it matches the Unified CM fake encryption key

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr51542

CSCsr64099

Digital Signal Processor (DSP) is out of socket descriptors

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr64099

CSCsr71170

Error message needs to be more descriptive for `constructExecute'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr71170

CSCsr86021

First participant on a Cisco Unified IP Phone joining Video Meetme conference has one-way video

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr86021


Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline and Bug Toolkit

CSCsk17275

Cisco Unified IP Phone 7965G (SIP) resets several times under TCP tool attack

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk17275

CSCsm56180

`lineDial()' fails after Cisco Unified IP Phone (SIP) with `AutomaticRecordOption' sets up conference

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm56180

CSCso26500

Failed to blind transfer the call during a conference

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso26500

CSCso49790

Cisco Unified IP Phone (SIP) does not have alert name in `Placed Calls' history

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso49790

CSCsq13880

Cisco Unified IP Phone Expansion Module has abnormal shared line status with Cisco Unified IP Phone (SIP)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq13880

CSCsr79374

Cisco Unified IP Phone (SIP) cannot register to Unified CM with Cisco Unified IP Phone Expansion Module configuration using firmware release 8.3(5)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr79374


Resolved Caveats

This section contains these topics:

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Resolved SCCP Caveats

There are no resolved SCCP caveats for firmware release 8.4(1)SR1.

Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7975G, 7965G, 7945G, 7962G and 7942G for Firmware Release 8.4(1)SR1 

Identifier
Headline

CSCsq86253

Cisco Unified IP Phone sends incorrect Unified CM name when DHCP domain name servers have 63 entries

CSCsr25661

Dynamic Host Configuration Protocol (DHCP) options exceed IP Phone limits, causing DHCP offer to be ignored

CSCsr53639

Cisco Unified IP Phone 7962G, 7942G, and 7970G are not able to fall back to secure Survivable Remote Site Telephony (SRST)

CSCsr89450

Object ignores parameters

CSCsu08242

`Shift_JIS' encoding in XML does not work


Resolved SIP Caveats

There are no resolved SIP caveats for firmware release 8.4(1)SR1.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.