Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.3(4)
Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.3(4)
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Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.3(4)

Contents

Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.3(4)

Introduction

These release notes support the Cisco Unified IP Phones 8961, 9951, and 9971 running Firmware Release 9.3(4).

The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Cisco Unified IP Phone

Protocol

Cisco Unified Communications Manager

Cisco Unified IP Phones 8961, 9951, and 9971

SIP

Cisco Unified Communications Manager Release 7.1(5) and later

Related Documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 8900 Series Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10451/​tsd_​products_​support_​series_​home.html

Cisco Unified IP Phone 9900 Series Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10453/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 Documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​business-edition-5000/​tsd-products-support-series-home.html

Cisco Virtualization Experience Client 2000 Series Documentation

New and Changed Features

The following sections describe the features that are new or have changed in this release.


Note


Failure to install the Device Package before the phone firmware upgrade may render the phones unusable.


Features Available with Firmware Release

The following sections describe the features available with the Firmware Release.

CGI CallInfo and LineInfo

The CGI CallInfo and LineInfo feature provides phone information that can be used for troubleshooting phone problems. Using a web browser, the following information is available in XML format:

  • LineInfo: the list of information for a specified line id. Access using the following command: http://<ip address of phone>/CGI/Java/LineInfo
  • CallInfo: the list of information for configured line. Access using the following command: http://<ip address of phone>/CGI/Java/CallInfo{line ID} Example: http://xx.xx.xx.xx/CGI/Java/CallInfo1

This feature has no user or administrator impact.

The feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)

Conference and Transfer Enhancement

The Conference and Transfer Enhancement feature enables conference and transfer actions to use the Simplified New Call Window or the New Call Window, depending on the setting of the Simplified New Call UI field.

The feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)

Configurable Font Size

The Configurable Font Size feature enables the user to control the font size used in the Call Screen and Call History. The font size is set using the Preferences > Font size menu. The Font size menu includes the following submenus:

Call Screen

Users choose Huge, Large (default), Medium, or Small Screen display font. The default is Large.

Call History

Users choose Huge, Large (Default) or Medium.

The selected font size can increase or decrease the number of characters displayed for Call History and Call Screen.

There is no administrator impact for this feature.

This feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

Hide Softkeys in Full Screen Video Mode

The Hide Softkeys in Full Screen Video Mode feature controls the way that softkeys display in full screen video mode.

When a full screen video call is enabled, the softkeys display on the screen. If there is no user activity after 10 seconds, the phone hides the softkeys so that no part of the active video screen is blocked during an active call.

To bring back the softkeys, the user can do one of the following:
  • Press Mute.

    Note


    This is applicable only if Separate Audio and Video Mute is disabled.


  • Change the state of the video such as plugging in the camera.
  • Touch the phone screen (Cisco Unified IP Phone 9971 only).
  • Press any softkey (Cisco Unified IP Phone 9951).

There is no administrator impact for this feature.

This feature is supported on the following phones (SIP):
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to find more information
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

Hold or Resume Toggle from Hard Key

The Hold or Resume Toggle from Hard Key feature enables users to put calls on hold and resume held calls by pressing the Hold button.

This feature is supported on the following phones (SIP):

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to find more information
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

One Button to Access Call History

The One Button Access to Call History feature provides quick access to the Call History screen. When a user misses a call, the All Calls icon () associated with the session button changes to the Missed call icon (). The user presses the All Calls session button to display the Call History screen.

This feature is supported on the following phones:
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to find more information
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

Unique cBarge Call Instance ID

The Unique cBarge Call Instance ID feature ensures that when a user barges into an existing call, both the existing call and the barged call have the same Call ID displayed on the phone screen.

This feature has no administrator impact.

This feature requires Cisco Unified Communications Manager Release 9.1.2 or later.

The feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to find more information
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)

Features Available with Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:

http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html

Cisco IP Manager Assistant Support

The Cisco IP Manager Assistant (IPMA) Support feature provides call routing and other call management features to help managers and assistants handle phone calls more effectively. Call routing is provided by the IPMA call routing service. The call routing service intercepts calls that are made to managers and routes them to specified assistants, to other managers, or to targets defined by preconfigured call filters. A manager can change the call routing dynamically.

IPMA has three key components:
Manager

A manager is the user whose incoming calls are intercepted by the call routing service.

Assistant

An assistant is the user who handles calls on behalf of a manager.

Assistant Console

The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features.

The system administrator configures IPMA to function in shared-line mode or in proxy-line mode. If the phone is configured in shared-line mode, the assistant phone and the manager phone share the same directory number. In proxy-line mode, the assistant has a primary line and proxy lines to handle calls for managers.

Both modes support multiple calls per line for the manager. The Cisco IPMA service supports both proxy line and shared line support in a cluster.

IPMA services must be configured in Cisco Unified Communications Manager before users can access them. For detailed information on configuring IPMA, see Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager Features and Services Guide.

IPMA features are accessed by softkeys and through Phone Services. The softkey template is configured in Cisco Unified Communications Manager. IPMA supports the following standard softkey templates:
Standard Manager

Supports manager for proxy mode.

Standard Shared Mode Manager

Supports manager for shared mode.

Standard Assistant

Supports assistant in proxy or in shared mode.

This feature requires Cisco Unified Communications Manager Release 9.1.1 or later.

This feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0
  • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0
  • Cisco Unified Communications Manager Administration Guide
  • Cisco Unified Communications Manager Features and Services Guide

Separate Audio and Video Mute

During a video call, users mute both their audio and video image when they press the Mute key. With the Separate Audio and Video Mute feature, users mute their audio but continue to transmit a video image. This allows the other parties on the call to see you but not to hear you.

The system administrator enables this feature on the Cisco Unified Communications Manager. Navigate to one of the following paths:
  • Device > Device Settings > Common Phone Profile
  • System > Enterprise Phone Configuration Device > Device Settings > Common Phone Profile
  • Device > Phone > Phone Configuration

The feature is supported on the following phones:

  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)

Softkey Template

The Softkey Template feature allows administrators to manage the softkeys on the Cisco Unified  IP Phones. A maximum of 16 softkeys can be configured per template. However, the phone supports 18 softkeys per set so that two built-in softkeys can be added to each softkey set.

This feature is enabled by the system administrator.

The Softkey Template feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)

URI Dialing Enhancement

The Uniform Resource Identifier (URI) Dialing enhancement improves the URI Dialing feature by specifying the device display preference for calls that have both Directory Number (DN) and URI available.

The feature is configured in the Service Parameter window of Cisco Unified Communications Manager Administration. If the URI Dialing Display Preference is set to DN then DN is displayed when it is available. If the URI Dialing Display Preference is set to URI then URI is displayed whenever available.

If the URI is "anonymous", "unknown" or "privacy" (case-insensitive), the '@ip' or '@domain' part are removed in the Caller ID and Call History Display. These URI cannot be dialed out because they are not complete URIs.

This feature requires Cisco Unified Communications Manager Release 9.1.1 or later.

The feature is supported on the following phones:

  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 9971
Where to Find More Information

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

Installation

Install Latest Cisco Unified Communications Manager Release

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.

For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​prod_​installation_​guides_​list.html

To download and install the Cisco Unified Communications Manager version, perform these steps.

Procedure
    Step 1   Go to the following URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&catid=278875240

    Step 2   Choose your Cisco Unified Communications Manager version.
    Step 3   Choose the appropriate software type.
    Step 4   Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
    Step 5   Choose Download or Add to cart for the desired file.
    Step 6   Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.

    Install Firmware Release on Cisco Unified Communications Manager

    Before using the Cisco Unified IP Phone Firmware Release 9.3(4) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

    Procedure
      Step 1   Go to the following URL:

      http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293

      Step 2   Depending on your phone model, choose Cisco Unified IP Phones 8900 Series or Cisco Unified IP Phones 9900 Series.
      Step 3   Choose your phone type.
      Step 4   Choose Session Initiation Protocol (SIP) Software.
      Step 5   In the Latest Releases folder, choose 9.3(4).
      Step 6   Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:
      • cmterm-8961.9-3-4-24.cop.sgn
      • cmterm-9951.9-3-4-24.cop.sgn
      • cmterm-9971.9-3-4-24.cop.sgn
      Note   

      If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

      Step 7   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
      • cmterm-8961.9-3-4-24-readme.html
      • cmterm-9951.9-3-4-24-readme.html
      • cmterm-9971.9-3-4-24-readme.html
      Step 8   Follow the instructions in the readme file to install the firmware.

      Install Firmware Zip Files

      If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.

      • cmterm-8961.9-3-4-24.zip
      • cmterm-9951.9-3-4-23.zip
      • cmterm-9971.9-3-4-23.zip

      Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

      Procedure
        Step 1   Go to the following URL:

        http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293

        Step 2   Depending on your phone model, choose Cisco Unified IP Phones 8900 Series or Cisco Unified IP Phones 9900 Series.
        Step 3   Choose your phone type.
        Step 4   Choose Session Initiation Protocol (SIP) Software.
        Step 5   In the Latest Releases folder, choose 9.3(4).
        Step 6   Download the relevant zip files.
        Step 7   Unzip the files.
        Step 8   Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

        Cisco Unified Video Camera Firmware

        The Cisco Unified Video Camera is supported on Cisco Unified Communications Manager Release 7.1(5) and later.

        Important notes

        This section contains important information to consider with the Cisco Unified IP Phone 8961, 9951, and 9971.

        Cisco Unified IP Phone 9971 and Personal Address Book or Fast Dial Features

        Users of the Personal Address Book or Fast Dial feature may receive an error message followed by a request to log back into the network. In DNS round robin configurations, the phone does not retain access with the same IP address. In this situation, the phone displays a message to indicate that the user must log into the phone again.

        Plantronics Audio 615M Headset and Cisco Unified IP Phone 8961

        The Plantronics Audio 615M headset is not compatible with the Cisco Unified IP Phone 8961. You must use an alternate headset type for this IP phone. For more information, see CSCth71104.

        Plantronics CS50 USB Headset and Cisco Unified IP Color Key Expansion Module

        The Plantronics CS50 USB headset causes the phone to request power from the switch even though the headset is self powered. In this case, if a device such as a camera or expansion module is connected and active on the phone, the switch will reject the power request for the headset because the power budget has been exceeded. In this case, the headset cannot be used.

        Cisco Unified IP Phones 9951 and 9971 One-Way Video Calls

        Because of limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this case, the user sees a black video screen.

        To ensure that video from such devices displays properly on the IP phone, configure high definition phones and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth to 384 kb/s when calling between regions.

        Cisco Virtualization Experience Client 2100

        The Cisco Virtualization Experience Client 2100 (VXC 2100) Series are zero clients designed to deliver a user desktop from a centralized host server, providing access to desktop applications as if they were available locally. The Cisco VXC 2100 Series attaches to the Cisco Unified IP Phones 8961, 9951, and 9971 through a spine connector cable.

        When running VXC with a single-tunnel option, high traffic to or from VXC may affect the phone's performance. Cisco Unified IP Phones 8961, 9951, and 9971 support 384kbps throughput bandwidth for VXC.

        Set VPN MTU to 1406 to reduce packet reassemble in Cisco Unified IP Phones 8961, 9951, and 9971, to improve bandwidth in limited packet rate.

        Video and audio applications may not play smoothly through VXC, even on a device plugged directly into a LAN.

        USB CD-ROMs and other USB storage devices have limited support. In the current VXC environment, the expected performance is a low bit/transfer rate for USB storage devices and USB CD-ROMs connected to the VXC device.

        For more information, see http:/​/​www.cisco.com/​en/​US/​products/​ps11499/​tsd_​products_​support_​series_​home.html.

        No UDP for SIP Support

        Cisco Unified IP Phones 8961, 9951, and 9971 do not support UDP for SIP. Do not configure the UDP protocol for SIP signaling on Cisco Unified IP Phones 8961, 9951, and 9971.

        Multiple Text Messages

        If you send multiple text messages to Cisco Unified IP Phones 8961, 9951, and 9971 within a few seconds using CiscoIPPhoneExecute.xml, the phone may reply with an HTTP/1.1 503 Service Unavailable message, and the user may not receive the text message on their phone screen.

        Secure Video Bandwidth when Calling Over VPN

        When using Cisco Unified IP Phones 8961, 9951, and 9971 for a secure video call over VPN and VXC VPN, the maximum supported bandwidth is 320 kbps.

        Turn off VPN Before Downgrade

        The phone will go into an unregistered state if it is downgraded from a 9.3(1) load to a pre-9.2(3) load while VPN is turned on. Turn off VPN before downgrading to a pre-9.2(3) load.

        Voice VLAN and IPv6 Limitation

        If the PC attached to the PC port of the phone is using IPv6, we recommend that the PC Voice LAN access be disabled. This ensures that the PC can connect to the Voice VLAN.

        Phone Limitation During SVI Change

        Cisco IP Phones use a Switch Virtual Interface (SVI) to manage VLANs. If the SVI changes and the phones require new IP addresses, some phones require a reboot so that the new IP address is used. The following phones must be rebooted in this condition:

        • Cisco Unified IP Phone 6901
        • Cisco Unified IP Phone 6911
        • Cisco Unified IP Phone 6921
        • Cisco Unified IP Phone 6941
        • Cisco Unified IP Phone 6945
        • Cisco Unified IP Phone 6961
        • Cisco Unified IP Phone 8941
        • Cisco Unified IP Phone 8945
        • Cisco Unified IP Phone 8961
        • Cisco Unified IP Phone 9951
        • Cisco Unified IP Phone 9971

        Unified Communications Manager Endpoints Locale Installer

        By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

        To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

        For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.


        Note


        The latest Locale Installer may not be immediately available; continue to check the website for updates.


        Caveats

        The following sections list the open and resolved caveats, and describe how to get further information on the caveats.

        Access Cisco Bug Search

        Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

        • All severity level 1 or 2 bugs
        • Significant severity level 3 bugs

        You can search for problems by using the Cisco Bug Search.

        Before You Begin

        To access Cisco Bug Search, you need the following items:

        • Internet connection
        • Web browser
        • Cisco.com user ID and password
        Procedure
          Step 1   To access the Cisco Bug Search, go to:

          https:/​/​tools.cisco.com/​bugsearch

          Step 2   Log in with your Cisco.com user ID and password.
          Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

          Open Caveats

          The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones for Firmware Release 9.3(4).

          For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

          Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

          Table 1 Open Caveats for Firmware Release 9.3(4)
          Identifier Headline

          CSCtr13418

          Phone keep alive timer issue in 9.2.(2) phone load.

          CSCtr51513

          ETSGJ-CH: Conference message is showing in ENGLISH instead of JAPANESE

          CSCtr93019

          Can't answer call through BT headset after hold revert

          CSCtt05778

          No UI feedback when dialing external speed dial using softkey in onhook

          CSCtx48830

          Cisco IP phone lost wireless connectivity during call

          CSCty31023

          Dialed digits lost while making conf or xfer call quickly in video call

          CSCtz40373

          Call be disconnected when reauthen happen for phone

          CSCtz71926

          Savi 7xx can't reconnect automatically after enable side USB on CUCM

          CSCtz82195

          Bluetooth Device Does Not Reconnect

          CSCua13836

          Pip is messed display when swapping pip and remote video

          CSCua60767

          CUCMBE3K: IP phone load dated on 8.6.4

          CSCub14381

          No Show lldp neighbor listing when non-default ASP voice vlan used

          CSCud28196

          Video color is totally distorted

          CSCud85545

          Sometimes, New call window apear too slow

          CSCue07588

          Plantronics usb headset no sound for 9951 phone

          CSCuf34761

          "Host not found" return when open the EM service.

          CSCuf78358

          BT: Draggy digits tone in BT headset when doing off hook dialing

          CSCuf85262

          unable to end call via BT headset in some scenario

          CSCug20675

          The performance of hold/resume is degraded compared to 9.3.2

          CSCug30882

          Phone shall send EAPOL Logoff with PC's MAC while enable vxc/vpn

          CSCug31002

          Rcvr/Sender audio Packets will be recount after pc port is disconnected

          CSCug38873

          DHCP ACK dropped by phone while dhcp server in dif sub-net and VPN on

          CSCug57846

          HF EQ Grabs Wrong coefficient set from dspcoefs.txt.

          CSCug96609

          return value for "netstat -t" in debugsh via serial is wrong

          CSCuh07841

          Phone can't registered while provision admin vlan and option66 hostname

          CSCuh21471

          conf/xfer UI invoked by CTI will be opened all the time

          CSCuh24169

          "Bad packet length xxxxxx" returned when execute command under debugsh.

          CSCuh54321

          History UI is displayed on phone when quit the application window

          CSCuh56876

          Remote call log of shared line shall not recorded after barge

          CSCuh59278

          Dial immediately while sip dial plan not fully match of onhook dialing

          CSCuh59516

          USB Headset: Adjust volume for active call can't be work

          CSCuh80765

          9951 Phone resets in specific scenario with MoH and Recording

          CSCuh85524

          Sometimes softkey is grey by swithing history and UI session

          CSCuc00963

          Digit dropped via offhook dialing when application window exist.

          CSCuh18809

          Encrypted phone can't registered while set alt-tftp without ctl itl xml

          CSCuh59820

          Enerywise Wake up Issue on 99xx phones

          CSCuh74370

          SSH authentication failed after EMCC login

          CSCuh85524

          Sometimes softkey is grey by swithing history and UI session

          CSCuh90948

          The voice in headset is very small when volume of 9951 is the biggest.

          CSCuh91405

          Digit loss when quickly on-hook dialing after end a call

          CSCui01129

          Monitoring session will ended while cancel conf via session key

          CSCui03631

          Preserved call failed to be ended when quickly invoke new call

          CSCui05840

          One 8961 phone stuck in upgrading status.

          CSCui08010

          Messy code is displayed on phone during em login with different locale

          CSCui08832

          Phone not registered after EMCC login

          CSCui11506

          "Unknown()" display in call details while URI include Unknown

          CSCuh59820

          Enerywise Wake up Issue on 99xx phones

          Resolved Caveats

          The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones for Firmware Release 9.3(4).

          For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

          Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.

          Table 2 Resolved Caveats for Firmware Release 9.3(4)
          Identifier Headline

          CSCtz79477

          VXC VPN alert stays in screen while loses focus and softkeys

          CSCtz85354

          99xx IP Phone can't handle senddigits event

          CSCtz93469

          Touch screen issue with call history

          CSCua00366

          BLF/SD - Busy Lamp Field fails when URI contains special characters

          CSCua30357

          RTCP port will keep open when posting RTPRx/RTPTx to phone then end call

          CSCua96452

          ARA+HEB: 9971: Strings are not presented right-to-left

          CSCub55274

          The extra softkey will flash in the new call window

          CSCub62715

          Unsaved camera view area setting is used for video call

          CSCub78740

          No call log for early attended conf call if conf list is disabled in FCP

          CSCub84255

          Expected incoming call alert/toast may not be displayed

          CSCub84611

          Preceding or tailing white space in domain name is not trimmed

          CSCub89638

          Video is hidden if end held party during early attended xfer/conf

          CSCub94060

          "Recording Failed" does not disappear if press Record during xfer/conf

          CSCub94590

          Pressing Intercom the second time does not always cancel intercom call

          CSCuc02558

          softkey changed and don't work when voice mail is unavailable

          CSCuc08124

          Same config file is downloaded twice if disable DHCP

          CSCuc08225

          Unexpected lock icon on call back UI if secure URL is provisioned

          CSCuc18889

          Call failed from call history(xfer/conference) with double taps the list

          CSCuc25517

          Multi-leg call log of Group/Other Pickup if Auto Call Pickup is enabled

          CSCuc25580

          "Unknown Caller" in call log if offhook and auto pickup

          CSCuc30871

          Percentage sign(%) in URI is not correct in toast and session bubble

          CSCuc31186

          CHRs with #{}| in URI can't be searched in NAV-DOWN/NewCall call history

          CSCuc36128

          Conf key is not blocked if phone is on SRST and max number of calls is 1

          CSCuc38019

          Some keys are not blocked if phone has a call and max number call is 1

          CSCuc41285

          URI dialing: different result for different dial method

          CSCuc42991

          Inappropriate UI behavior of Revert softkey and editing dot1x MD5 secret

          CSCuc63370

          Cannot configure Secure Mode on 8961's running 9.3.1ES5 and above.

          CSCuc69953

          Time of scrolling between calls is 20-60ms longer than requirement

          CSCuc76110

          Unchanged LED&icon of Record PFK if record during xfer&conf attempt

          CSCuc77860

          On Receiving CUCM Call, DN not displayed in CME 9951

          CSCuc80236

          Always use prime line for voicemail is not working as per config

          CSCuc85276

          NOTIFY is not accepted by CUCM if digest authentication is enabled

          CSCud16360

          Tandberg H323 endpoint is unable to receive video from 9971

          CSCud42225

          RTP Streaming API causes RTP port be not usable

          CSCud44490

          Phone accepts multimedia URI/Stream API XML with an RTP port being used

          CSCud44577

          LED behavior wrong after RTP stream stopped by XML file

          CSCud85518

          Unexpected softkeys displayed when the phone in ringing out status.

          CSCud85634

          Unexpected triangle flash in the top left corner in new call window

          CSCud92492

          CP-9971 got stuck as soon as pressing intercom button during beep sound

          CSCue13646

          Onhook Dialing doesn't work with Disable Speakerphone when lift handset

          CSCue34175

          SIP held calls can't be resumed by another shared line

          CSCue88568

          Internal microphone is not disabled on 99x1 at phone startup

          CSCue89636

          No new call window popup

          CSCue96268

          The long time call duration in the call history missed after reset

          CSCuf13779

          9971 auto dials the Speed Dial and BLF SD as Phantom calls

          CSCuf20232

          BLF Call PickUp failed if "Auto Call Pickup" is false

          CSCuf25062

          misleading status message for image signed by wrong phone model/key

          CSCuf43632

          Phone can't fall back to CUCM

          CSCuf59951

          RTCP: Conflict with RFC3550 on BYE Packet transmission at vid call start

          CSCuf74006

          "WLAN Sign in Access" can not be displayed completely.

          CSCuf85675

          Repeated CTI push of XSI object causes device UI responsiveness delay

          CSCuf93609

          9951 loses audio on active call when link with pc port is disconnected

          CSCug37105

          9951 Phone rejects incoming INVITE containing "Accept-language" in SRST

          CSCug42324

          DN not dialing out when select item from call log during active call

          CSCug46566

          99xx - One way video is observed in a 786K video call

          CSCug50057

          Pressing Nav_Select to dial selected number in call history may fail

          CSCug50315

          No dial UI if press speaker after specific URI dialing operations

          CSCug56051

          Phone status wrong when hold/resume with shareline several times

          CSCuh02030

          Unexpected Simplified New Call UI displayed after cancel transfer

          CSCuh08714

          words and numbers are not aligned

          CSCuh25793

          9971 locks and reboots with Plantronics USB headset model Blackwire C420

          CSCuh29621

          Logout the hunt group will not get the notification toast

          CSCuh44626

          Audio decryption failure after rollover and re-INVITE

          CSCuh45380

          SIP phones have a max to and from tag of 64 characters

          CSCuh45333

          Interrupted g729 audio stream results in a hiss/artifact in audio

          CSCty35673

          Xfer call bounces back when picked up @ ~same time as 2nd xfer keypress

          Cisco IP Phone Firmware Support Policy

          Documentation, Service Requests, and Additional Information

          For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

          http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

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