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Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)(SR1)

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Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)SR1

Table Of Contents

Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)SR1

Contents

Related Documentation

Installation Notes

Installing Cisco Unified Communications Manager

Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager

Installing Firmware Release 9.2(2)SR1 for SIP

Installing Firmware Zip Files

Cisco Unified Video Camera Firmware

Important Notes

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module

One-Way Video Calls for the Cisco Unified IP Phone

Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

Cisco Virtualization Experience Client (VXC) 2100

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)SR1


Published: October 31, 2011

Use these release notes with a Cisco Unified IP Phone running SIP Firmware Release 9.2(2)SR1. This version of Firmware Release 9.2(2)SR1 is compatible with Cisco Unified Communications Manager (Unified CM) 7.1(5) and later.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Installation Notes

Important Notes

Caveats

Related Documentation

Cisco Unified IP Phones 9951 and 9971 Documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco Unified IP Phone 8961 Documentation

See the publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

See the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes

This section contains these sections:

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.2(2)SR1 for SIP

Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager

Installing Cisco Unified Communications Manager

Cisco Unified Communications Manager (Unified CM) 7.1(5) or later is required for use with the Cisco Unified IP Phones 8900 and 9900 Series. Before using one of these Cisco Unified IP Phones with Unified CM, you must install Unified CM 7.1(5) or later on all Unified CM servers in the cluster.

To download and install the latest firmware version, see the installation and upgrade guides for Cisco Unified Communications Manager.

Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager

You can research Cisco Unified IP Phones 8900 and 9900 Series compatibility with Cisco Unified Communications Manager releases by using the Cisco Unified Communications Compatibility Tool at the following URL:

http://tools.cisco.com/ITDIT/vtgsca/VTGServlet

Go to the preceding URL, select the firmware release and then search the compatibility tool window to find a specific Cisco Unified IP Phone, including the following:

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

Installing Firmware Release 9.2(2)SR1 for SIP

To download and install the phone firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.

Step 2 Sign in to the Tools & Resources > Download Software page.

Step 3 Click + and choose the IP Telephony folder.

Step 4 Click + and choose the IP Phones folder.

Step 5 Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.

Step 6 Choose your phone type.

Step 7 In the Latest Releases folder, choose 9.2(2)SR1.

Step 8 Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:

cmterm-8961.9-2-2SR1.cop.sgn

cmterm-9951.9-2-2SR1.cop.sgn

cmterm-9971.9-2-2SR1.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-8961.9-2-2SR1-readme.html

cmterm-9951.9-2-2SR1-readme.html

cmterm-9971.9-2-2SR1-readme.html

Step 10 Follow the instructions in the readme file to install the firmware.


Installing Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following zip files are available to load the firmware. Go to Step 1 and follow the first seven steps.

cmterm-8961.9-2-2SR1.zip

cmterm-9951.9-2-2SR1.zip

cmterm-9971.9-2-2SR1.zip

After you unzip the files, you must manually copy them to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Note Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.


Cisco Unified Video Camera Firmware

The Cisco Unified Video Camera is supported on Cisco Unified Communications Manager Versions 7.1(5) and later.

Important Notes

This section contains these topics:

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module

One-Way Video Calls for the Cisco Unified IP Phone

Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

Cisco Virtualization Experience Client (VXC) 2100

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

The Plantronics Audio 615M headset is not compatible with the Cisco Unified IP Phone 8961. You must use an alternate headset type for this IP phone. For more information, see CSCth71104.

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module

The Plantronics CS50 USB headset causes the phone to request power from the switch even though the headset is self-powered. If a second device such as a camera or expansion module is also connected and active on the phone, the power budget may be exceeded and the switch could reject the power request for the headset. In this case, the headset cannot be used.

One-Way Video Calls for the Cisco Unified IP Phone

Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this case, the user will see a black video screen.

To ensure that video from such devices is properly displayed on the IP phone, the best solution is to configure high-definition phones and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth to 384 kb/s when calling between regions.

Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera

An issue (CSCtf09186) with some 802.3af switches results in the Cisco Unified IP Phones 9951 and 9971 being unable to negotiate for the additional power required to operate the IP phone camera. To power the camera, use the Cisco Unified IP Phones 9951 and 9971 Power Negotiation (Enabled/Disabled) parameter to disable the IP phone power negotiation. To disable the Power Negotiation parameter, access the Product Specific Configuration of Cisco Unified Communications Manager 8.5 and later releases. A device pack must be installed to add the configuration parameter to the database for Cisco Unified Communications Manager releases earlier than 8.5. Disabling power negotiation enables the IP phone to power up the camera and to use up to 15.4 watts (the AF maximum) without the need to negotiate with the switch. You must use this workaround until the switch software is updated.

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

You must configure the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you must configure Cisco Emergency Responder appropriately for tracking wireless IP phones. For more information, see Cisco Emergency Responder Administration Guide 8.6.

Cisco Virtualization Experience Client (VXC) 2100

The Cisco Virtualization Experience Client (VXC) 2100 Series are zero clients designed to deliver a user desktop from a centralized host server, providing access to desktop applications as if they were available locally. The Cisco VXC 2100 series attaches to the Cisco Unified IP Phones 8961, 9951, and 9971 through a spine connector cable. For more information, see http://www.cisco.com/en/US/products/ps11499/tsd_products_support_series_home.html.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs

Significant severity level 3 bugs

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Sign in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 1 lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 9.2(2)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, Table 1 is a snapshot of the defects that were open at the publication date. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for Firmware Release 9.2.(2)SR1 

Identifier

Headline

CSCtt45092

9.9951 - phone resetting during DHCP rebinding

CSCti79116

Memory leak during SIP Codenomicon run

CSCtj03643

Wrong display time length of toast for maximum number calls alert

CSCtl80032

VID: Video jumps when stream resolution changes

CSCtn45922

BT: Can't get the hold reversion call by Jawbone Icon

CSCtn89145

Joggling fullscreen selview during VGA video call to CSF softphone

CSCto03918

Mute then unmute via CLI, on peer side it is still muted video

CSCtq47498

After SSO, RT phones with KEMs reboot

CSCtq86918

RT phone fails to power up the accessories

CSCtr13418

Phone keep alive timer issue in 9.2.(2) phone load

CSCtr23945

RT 89XX 99XX phones should cache 'span to pc port' configuration

CSCtr51513

ETSGJ-CH: Conference message is showing in ENGLISH instead of JAPANESE

CSCts01615

99xx become abnormal or crash after long period of network impairments

CSCts12389

Feedback audio heard but digit lost after transfer / dial very quickly

CSCts14609

Phone stuck after switching auth. method between UserPass and CertOnly

CSCts18141

Enable Headset on 8961 and Disable Speaker Phone and Headset on 8961

CSCts35138

9971 Phone Softkey "Cancel" button not working

CSCts37494

Phone should ignore speakerphone event at unregister state

CSCts43852

Unable to reset phone with PLAR if pressed PickUp/Other PickUp

CSCts49800

Phone does not log the call in call history when no answer timer is out

CSCts55214

Phone end remote-parke-reversion call when answer new call

CSCts63656

WVGA video image jumps & grey lines appear on the left of the screen

CSCts63720

UI incorrect when Intercom interact with new call

CSCts72157

Call History All Calls - Clear List Softkey Grayed Out

CSCts77700

9971 phone software fails to parse SIP presence message

CSCts86054

Feature Control Policy not applied if using master TFTP Server

CSCtt02980

9971 with Jawbone Icon auto selects headset when not desired

CSCtt05778

No UI feedback when dialing external speed dial using softkey in onhook

CSCtt06199

Digit dropped when handset lift and rapid digit dial with app running

CSCtt11778

CUCME Roundtable phones fail to initiate mute when conference initiator

CSCtt14528

99xx DTMF tone is missing or lagging behind finger

CSCtt14860

Pushing a picture for CiscoIPPhoneStatus Display via XML slows phone

CSCtt18467

Phone syslogs show NOT level always + other problems

CSCtt45602

Transfer works incorrectly during call routing

CSCtt45648

No indication for password input when VPN login canceled

CSCtt45666

Phone does not retry VPN connect after login timer expires

CSCtt25172

Digit re-injection happened after the former digits have been dialed out

CSCtu03205

Lack of UI feedback - using speed dial to cell phone in offhook/transfer


Resolved Caveats

Table 2 lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones using Firmware Release 9.2(2)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, Table 2 is a snapshot of the defects that were open at the publication date. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for Firmware Release 9.2.(2)SR1 

Identifier

Headline

CSCts14936

Focus of display should move to line after interdigit timer has expired

CSCtr51587

89xx 99xx phones drop dialed digits in certain scenarios

CSCts83522

Unsupported phone service category prevents device registration

CSCts69998

Java error prevents VPN login from being presented on phone

CSCtt40028

Phone fails to register to CUCM when Upgrade/downgrade with VPN image

CSCtt37270

Provide UI feedback based on completion of dialing as recognized by CUCM

CSCtt40028

Phone fails to register to CUCM when Upgrade/downgrade with VPN image


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.