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Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(2)

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Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(2)

Table Of Contents

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(2)

Contents

Related Documentation

New and Changed Information

Cisco Unified Video Camera

Installation Notes

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.0(2) for SIP

Important Notes

Using a USB Headset

Using the USB Headset with the Cisco Unified IP Color Key Expansion Module

One-Way Video Calls for the Cisco Unified IP Phone

Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder

Web Access Disabled by Default

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(2)


Revised: June 30, 2010

Use these release notes with a Cisco Unified IP Phone running SIP firmware release 9.0(2). This version of firmware release 9.0(2) is compatible with Cisco Unified Communications Manager (Unified CM) 7.1(3), 8.0(1), and 8.0(2).

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Related Documentation

Cisco Unified IP Phone 9951 and 9971 Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco Unified IP Phone 8961 Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

This section contains new or changed information for firmware release 9.0(2).

Cisco Unified Video Camera

The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a phone does not have a Cisco Unified Video Camera attached, it can only receive one-way video.

This feature is supported on the following phones:

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

Where to find more information:

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)

Quick Start Guide for the Cisco Unified Video Camera

Installation Notes

This section contains these sections:

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.0(2) for SIP

Installing Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note You can install Cisco Unified Communications Manager 7.1(3) or 7.1(3a). After you install one of these releases, you must install Cisco Unified Communications Manager 7.1(3a)su1.


To download and install the Cisco Unified Communications Manager version, refer to the Install and Upgrade Guides for Cisco Unified Communications Manager.

Installing Firmware Release 9.0(2) for SIP

To download and install the phone firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Click + and choose the IP Telephony folder.

Step 4 Click + and choose the IP Phones folder.

Step 5 Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.

Step 6 Choose your phone type.

Step 7 Under the Latest Releases folder, choose 9.0(2).

Step 8 Select one of the following firmware files, click the Download Now or Add to cart button and follow the prompts.

cmterm-8961.9-0-2.cop.sgn

cmterm-9951.9-0-2.cop.sgn

cmterm-9971.9-0-2.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-8961.9-0-2-readme.html

cmterm-9951.9-0-2-readme.html

cmterm-9971.9-0-2-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.



Note Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.


Important Notes

This section contains these topics:

Using a USB Headset

One-Way Video Calls for the Cisco Unified IP Phone

Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder

Web Access Disabled by Default

Using a USB Headset

When you use any USB headset that uses an external power source with the Cisco Unified IP Phone, the headset must be used with external power connected only.


Note When using your USB headset with a Cisco Unified IP Phone, do not unplug the headset while you are on an active call. This may cause the IP phone to reboot. For more information, refer to CSCte96060 using the Software Bug Toolkit.



Note To use the Plantronics CS50 headset for incoming calls, press the headset button once to answer a call. Press the headset button twice to go offhook.


Using the USB Headset with the Cisco Unified IP Color Key Expansion Module

The Plantronics CS50 USB headset causes the phone to request power from switch even though it is self-powered. In this case, if a device such as a camera or expansion module is connected and active on the phone, the switch will reject the power request for the headset because the power budget has been exceeded. In this case, the headset cannot be used.

One-Way Video Calls for the Cisco Unified IP Phone

Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video received from devices supporting resolutions greater than 640x480. In this case, the user will see a black video window.

To insure that video from such devices is properly displayed on the IP phone, the best solution is to configure high definition phones and RT into different call regions and limit the video bandwidth to 384 kb/s when calling between regions.

Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder

You can use the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you need to configure Cisco Emergency Responder appropriately for tracking wireless IP Phones. For more information, refer to the Cisco Emergency Responder Administration Guide 8.0.

Web Access Disabled by Default

Access to all web services, such as HTTP and SSH, are disabled by default on the Cisco Unified IP Phone 8961, 9951, and 9971. Your administrator can enable this feature.


Note Enabling web services may cause security problems.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using firmware release 9.0(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for the Cisco Unified IP Phone 8961, 9951, and 9971 for Firmware Release 9.0(2) 

Identifier
Headline and Bug Toolkit

CSCtb20336

Notifications must be displayed for a minimum of two seconds

CSCtc29049

Noise when connecting USB headset to hub or more than one Cisco Unified IP Color Key Expansion Module

CSCtd03455

Display color or saturation does not match the IP phone for the Cisco Unified IP Color Key Expansion Module

CSCte81753

The video jitter buffer and lip sync need terminate in extreme cases

CSCtf00488

Session bubble is blank when attempting redial to an inactive IP phone

CSCtf08894

Lip sync drifts with video arriving after 10 minutes into a call

CSCtf09071

Lip sync does not seem to recover from packet drops or dropouts

CSCtf43327

`Press transfer to complete' window always displays on IP phone

CSCtf48340

The video is distorted for several seconds after a video unmute

CSCtf54554

Cisco Unified IP Color Key Expansion Module side USB port is inactive when USB hub is inserted at the beginning of bootup

CSCtf56718

Missing audio of DTMF digit pressed

CSCtf56753

In hide video state, session video icon is not updated when call is muted

CSCtf60088

Double-click a speed dial number causes the IP phone to show a concatenated number

CSCtf65949

Headset audio stops if second incoming call is unanswered

CSCtf66399

Cisco Unified IP Color Key Expansion Module continuously reboots

CSCtf69411

Incorrect behavior in conference with SRST; call drops on improper IP phone

CSCtf69411

Wired behavior in conference with secure SRST; call drops on wrong IP phone

CSCtf69676

IP phone fails to initiate speed dial using non-primary line

CSCtf70173

`CiscoIPPhoneDisplay' header reports physical versus usable size

CSCtf70181

`CiscoIPPhoneSDK' reports firmware version versus SDK version

CSCtf70190

Maximum size .png image appears distorted


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 9.0(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for the Cisco Unified IP Phone 8961, 9951, and 9971 for Firmware Release 9.0(2) 

Identifier
Headline and Bug Toolkit

CSCsy75029

Notifications must be displayed for a minimum of two seconds

CSCtb02125

DTMF is heard on next onhook dialing after obviated dialing to an unconfigured number

CSCtc03448

Connected conference shows OnHook icon with Survivable Remote Site Telephony (SRST)

CSCtc18234

Error message is truncated when maximum participants is reached

CSCtc21930

Cisco Unified IP Color Key Expansion Module connection or disconnection notification prevents the IP phone from adjusting the brightness

CSCtc33221

Shared line interaction with two IP phones causes audio path LED to turn off

CSCtc33370

Press Voicemail during swap causes two held legs

CSCtc38834

Transfer softkey is missing in RingOut state on SRST

CSCtc41068

Initial volume is not set by media server when a headset is plugged in

CSCtc41214

Java application is not closed when changing service provisioning to external URL

CSCtc41583

Cisco Unified IP Phone 9971 softkey with no action can get stuck in `pressed' state

CSCtc41699

Multiple reverting calls can be placed in connected state

CSCtc45827

Unable to exit the java application after double-tapping the button text or hyperlink text

CSCtc46374

Insert does not add image item to the form properly

CSCtc59386

MIDP virtual player in started state, volume control is not revoked if call active

CSCtc64319

Speaker, headset, or handset does not work after IP phone is not in registered state

CSCtc66387

Pressing disabled session key during one second shifts window focus

CSCtc75686

Subscribe to java application needs one more manual IP phone reset

CSCtc76692

Default headset changes from bluetooth to USB without disconnecting user

CSCtc85364

Java application downloads but is not installed

CSCtc87897

Dial tone is heard on IP phone during RTP streaming using RTPTx

CSCtc90067

Factory IP phone is reset, subscribed java application has no re-download

CSCtc91167

Ringing for incoming call stops if ringtone is changed

CSCtc91408

`Clear List' should delete call history for the selected line only

CSCtc91485

`Device not supported' status during analog to USB headset switch

CSCtc93557

Cisco Unified IP Color Key Expansion Module will not power on together with IP phone

CSCtc95574

Barge with maximum participants has incorrect behavior

CSCtc99431

RTPRx volume parameter does not take effect

CSCtd07204

Cisco Unified IP Color Key Expansion Module cannot get power when providing Power over Ethernet (PoE) to a Cisco Unified IP Phone 9951

CSCtd10896

USB headset loses audio during a call

CSCtd17036

Side USB port is not enabled when both ports are enabled with Cisco Unified IP Color Key Expansion Module

CSCtd18955

No notification when the fourth Cisco Unified IP Color Key Expansion Module is inserted for the second time into the Cisco Unified IP Phone 9971

CSCtd59180

Default dial plan does not work when no KPML is configured

CSCtd60238

Checkmark does not show after USB headset plugged to IP phone

CSCtd61316

Upgrade fails because of authentication error

CSCtd81900

UDP checksum errors

CSCtd82333

Delete softkey flickers when entering digits on off hook dial screen

CSCtd83823

Java application is not extended on Cisco Unified IP Phone 9951

CSCte00793

Cisco Unified IP Phone keeps going into preservation mode

CSCte64213

Mute during call setup

CSCte66960

iLBC reports inaccurate voice quality metrics

CSCte66995

Voice metric conceal ratio and its maximum reset with full packet loss

CSCte67797

Display should be on when intercom is in whisper mode, regardless of setting

CSCte72245

`getneighbor()' does not display properly for PC port

CSCte74894

Cannot access Cisco Unified IP Phone web page after upgrading

CSCte83393

Cisco Unified IP Phone displays `ringing' icon instead of `busy'

CSCte93288

Voice message counter does not reset to zero after fail over to SRST

CSCte98353

Odd state after busy tone

CSCtf14495

ASCII label is truncated in WLAN key style setting toggle

CSCtf38303

Cisco Unified IP Phone fails to display header with a call in preview

CSCtf40690

User cannot exit ringtone configuration page when IP phone is partially registered

CSCtf72980

Pressing speaker to end the new call from transfer feature does not work


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.