Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
Preface
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Preface

Preface

This document describes the administration of the Cisco Unified IP Phone 8961, 9951, and 9971.

Overview

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager (SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a VoIP network.

Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.

Audience

Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.

Organization

The following table describes the organization of this manual.

Chapter

Description

Cisco Unified IP Phone

Provides a conceptual overview and description of the Cisco Unified IP Phone.

Cisco Unified IP Phone and telephony networks

Describes how the Cisco Unified IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required before installation.

Cisco Unified IP Phone Installation

Describes how to properly and safely install the Cisco Unified IP Phone on your network. Also provides procedures on how to configure and add accessories, such as Bluetooth wireless headsets, USB headsets, and analog wideband headsets, to the Cisco Unified IP Phone.

Cisco Unified IP Color Key Expansion Module Setup

Describes how to connect and configure supported expansion modules for the Cisco Unified IP Phone.

Cisco Unified Video Camera setup

Describes how to configure the Cisco Unified Video Camera and add it to the Cisco Unified IP Phone (Cisco Unified IP Phone 9951 and 9971 only).

VoIP Wireless Network

Provides an overview and describes the setup of the wireless local area network (WLAN), which the Cisco Unified IP Phone 9971 supports.

Cisco Unified IP Phone Settings

Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone.

Features, Templates, Services, and User Setup

Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.

Cisco Unified IP Phone Customization

Explains how to customize phone ring sounds and the phone idle display at your site.

Model information, status, and statistics

Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone.

Remote Monitoring

Describes the information that you can obtain from the web page for the phone to remotely monitor the operation of a phone and to assist with troubleshooting.

Troubleshooting and Maintenance

Provides tips for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules.

Internal Support Website

Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones.

International User Support

Provides information about setting up phones in non-English environments.

Technical Specifications

Provides technical specifications of the Cisco Unified IP Phone.

Basic Phone Administration Steps

Provides procedures for basic administration tasks such as adding a user and phone to Cisco Unified Communications Manager and then associating the user to the phone.

Cisco Unified IP Phone Wall Mount

Contains instructions for installing the wall mount for the Cisco Unified IP Phone.

Cisco Unified IP Phone Non-Lockable Wall Mount

Contains instructions for installing the Cisco Unified IP Phone Non-Lockable Wall Mount.

Related documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 8900 Series documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10451/​tsd_​products_​support_​series_​home.html

Cisco Unified IP Phone 9900 Series documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10453/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 3000 documentation

See the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps11370/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 6000 documentation

Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps11369/​tsd_​products_​support_​series_​home.html

Documentation, support, and security guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, reviewing security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco product security overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http:/​/​www.access.gpo.gov/​bis/​ear/​ear_​data.html.

Guide conventions

This document uses the following conventions:

Convention

Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

input font

Information you must enter is in input font.

italic screen font

Arguments for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control - for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters such as passwords are in angle brackets.


Note


Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.



Caution


Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warnings use the following convention:

Attention:

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS