Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
Remote Monitoring
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Remote Monitoring

Remote Monitoring

Remote Monitoring Overview

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including:

  • Device information
  • Network setup information
  • Network statistics
  • Device logs
  • Streaming statistics

This chapter describes the information that you can obtain from the phone web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also request line information from the phone and get a report in XML format.

You can also obtain much of this information directly from a phone. For more information, see Model Information, Status, and Statistics.

For more information about troubleshooting the Cisco Unified IP Phone, see Troubleshooting and Maintenance.

Access Web Page for Phone

The Cisco Unified IP Phone can be configured to use:

  • HTTPS protocol only
  • HTTP or HTTPS protocols

If the Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use http://<IP_address> or https://<IP_address> for phone web access.

If the Cisco Unified IP Phone is configured to use only HTTPS protocol, use https://<IP_address> for phone web access.


Note


If you cannot access the web page, it may be disabled by default.


To access the web page for a Cisco Unified IP Phone, follow these steps:

Procedure
    Step 1   Obtain the IP address of the Cisco Unified IP Phone by using one of these methods:
    1. Search for the phone in Cisco Unified Communications Manager Administration by choosing Device > Phone. Phones that register with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.
    2. On the Cisco Unified IP Phone, press Applications , choose Administrator Settings > Network Setup > Ethernet Setup > IPv4 Setup, and then scroll to the IP Address option.
    Step 2   Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone:

    http://<IP_address> or https://<IP_address> (depending on the protocol supported by the Cisco Unified IP Phone)


    Cisco Unified IP Phone Web Page Information

    The web page for a Cisco Unified IP Phone includes these topics:

    • Device Information: Displays device settings and related information for the phone.
    • Network Setup: Displays network setup information and information about other phone settings.
    • Network Statistics: Includes the following hyperlinks, which provide information about network traffic:
      • Ethernet Information: Displays information about Ethernet traffic.
      • Access: Displays information about network traffic to and from the PC port on the phone.
      • Network: Displays information about network traffic to and from the network port on the phone.
    • Device Logs: Includes the following hyperlinks, which provide information that you can use for troubleshooting:
      • Console Logs: Includes hyperlinks to individual log files.
      • Core Dumps: Includes hyperlinks to individual dump files.
      • Status Messages: Displays the 10 most recent status messages that the phone has generated since it last powered up.
      • Debug Display: Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting.
    • Streaming Statistics: Includes the Audio and Video statistics, Stream 1, Stream 2, Stream 3, Stream 4, Stream 5 and Stream 6 hyperlinks, which display a variety of streaming statistics.
    Related Information

    Control Web Page Access

    For security purposes, access to the web pages for a phone is disabled by default. This practice prevents access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.


    Note


    Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.


    To enable or disable access to the web pages for a phone, perform these steps from Cisco Unified Communications Manager Administration:

    Procedure
      Step 1   Choose Device > Phone.
      Step 2   Specify the criteria to find the phone and select Find, or select Find to display a list of all phones.
      Step 3   Select the device name to open the Phone Configuration window for the device.
      Step 4   Scroll to the Product Specific Configuration area.
      Step 5   To enable access, from the Web Access drop-down list, choose Enabled.
      Step 6   To disable access, from the Web Access drop-down list, choose Disabled.
      Step 7   Select Apply Config.

      Cisco Unified IP Phone and HTTP or HTTPS Protocols

      The Cisco Unified IP Phone can be configured to use:

      • HTTPS protocol only
      • HTTP or HTTPS protocols

      If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use http://<IP_address> or https://<IP_address> for phone web access.

      If your Cisco Unified IP Phone is configured to use only HTTPS protocol, use https://<IP_address> for phone web access.

      Device Information

      The Device Information area on a phone web page displays device settings and related information for the phone. The following table describes these items.


      Note


      Some of the items in the following table do not apply to all phone models.


      To display the Device Information area, access the web page for the phone as described in Access Web Page for Phone, and then click the Device Information hyperlink.

      Table 1 Device Information Area Items

      Item

      Description

      MAC Address

      Media Access Control (MAC) address of the phone.

      Host Name

      Unique, fixed name that is automatically assigned to the phone based on the MAC address.

      Phone DN

      Directory number that is assigned to the phone.

      Version

      Identifier of the firmware that is running on the phone.

      Key Expansion Module 1

      Identifier for the first KEM, if applicable.

      Key Expansion Module 2

      Identifier for the second KEM, if applicable.

      Key Expansion Module 3

      Identifier for the third KEM, if applicable.

      Hardware Revision

      Revision value of the phone hardware.

      Serial Number

      Unique serial number of the phone.

      Model Number

      Model number of the phone.

      Message Waiting

      Indicates whether is a voice message is waiting on the primary line for this phone.

      UDI

      Displays the following Cisco Unique Device Identifier (UDI) information about the phone:

      • Device Type: Indicates hardware type. For example, phone displays for all phone models.
      • Device Description: Displays the name of the phone associated with the indicated model type.
      • Product Identifier: Specifies the phone model.
      • Serial Number: Displays the unique serial number of the phone.

      Key Expansion Module UDI

      Cisco Unique Device Identifier (UDI) of the KEM.

      Time

      Time for the Date/Time Group to which the phone belongs. This information comes from Cisco Unified Communications Manager.

      Time Zone

      Time zone for the Date/Time Group to which the phone belongs. This information comes from Cisco Unified Communications Manager.

      Date

      Date for the Date/Time Group to which the phone belongs. This information comes from Cisco Unified Communications Manager.

      Network Setup

      The Network Setup area on a phone web page displays network setup information and information about other phone settings. The following table describes these items.

      You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone. For more information, see Cisco Unified IP Phone Settings.

      To display the Network Setup area, access the web page for the phone as described in Access Web Page for Phone, and then click the Network Setup hyperlink.

      Table 2 Network Setup area items

      Item

      Description

      DHCP Server

      IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains the IP address.

      BOOTP Server

      Indicates whether the phone obtains the configuration from a Bootstrap Protocol (BootP) server.

      MAC Address

      Media Access Control (MAC) address of the phone.

      Host Name

      Host name that the DHCP server assigned to the phone.

      Domain Name

      Name of the Domain Name System (DNS) domain in which the phone resides.

      IP Address

      Internet Protocol (IP) address of the phone.

      Subnet Mask

      Subnet mask that the phone uses.

      TFTP Server 1

      Primary Trivial File Transfer Protocol (TFTP) server used that the phone uses.

      TFTP Server 2

      Backup Trivial File Transfer Protocol (TFTP) server used that the phone uses.

      Default Router 1

      Default router used that the phone uses.

      DNS Server 1–3

      Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2 and 3) that the phone uses.

      Operational VLAN ID

      Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member.

      Admin. VLAN ID

      Auxiliary VLAN in which the phone is a member.

      CUCM Server 1–5

      Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.

      For an available server, an item shows the Cisco Unified Communications Manager server IP address and one of the following states:

      • Active: Cisco Unified Communications Manager server from which the phone is currently receiving call-processing services
      • Standby: Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable
      • Blank: No current connection to this Cisco Unified Communications Manager server

      An item may also include the Survivable Remote Site Telephony (SRST) designation, which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable. The SRST Cisco Unified Communications Manager always appears last in the list of servers, even if it is active. You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window.

      Information URL

      URL of the help text that appears on the phone.

      Directories URL

      URL of the server from which the phone obtains directory information.

      Messages URL

      URL of the server from which the phone obtains message services.

      Services URL

      URL of the server from which the phone obtains Cisco Unified IP Phone services.

      DHCP Enabled

      Indicates whether the phone uses DHCP.

      DHCP Address Released

      Indicates the setting of the DHCP Address Released option on the phone Network Configuration menu.

      Alternate TFTP

      Indicates whether the phone is using an alternative TFTP server.

      Idle URL

      URL that the phone displays when the phone is idle for the time that the Idle URL Time field specifies and no menu is open.

      Idle URL Time

      Number of seconds that the phone is idle and no menu is open before the XML service that the Idle URL specifies activates.

      Proxy Server URL

      URL of proxy server, which makes HTTP requests to nonlocal host addresses on behalf of the phone HTTP client and provides responses from the nonlocal host to the phone HTTP client.

      Authentication URL

      URL that the phone uses to validate requests that are made to the phone web server.

      SW Port Setup

      Speed and duplex of the switch port, where:

      • A = Auto Negotiate
      • 10H = 10-BaseT/half duplex
      • 10F = 10-BaseT/full duplex
      • 100H = 100-BaseT/half duplex
      • 100F = 100-BaseT/full duplex
      • 1000F = 1000-BaseT/full duplex
      • No Link= No connection to the switch port

      PC Port Setup

      Speed and duplex of the switch port, where:

      • A = Auto Negotiate
      • 10H = 10-BaseT/half duplex
      • 10F = 10-BaseT/full duplex
      • 100H = 100-BaseT/half duplex
      • 100F = 100-BaseT/full duplex
      • 1000F = 1000-BaseT/full duplex
      • No Link = No connection to the PC port

      TFTP Server 2

      Backup TFTP server that the phone uses if the primary TFTP server is unavailable.

      User Locale

      User locale that associates with the phone user. Identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

      Network Locale

      Network locale that associates with the phone user. Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences that the phone uses.

      Headset Enabled

      Indicates whether the Headset button is enabled on the phone.

      User Locale Version

      Version of the user locale that is loaded on the phone.

      Network Locale Version

      Version of the network locale that is loaded on the phone.

      PC Port Disabled

      Indicates whether the PC port on the phone is enabled or disabled.

      Speaker Enabled

      Indicates whether the speakerphone is enabled on the phone.

      GARP Enabled

      Indicates whether the phone learns MAC addresses from Gratuitous ARP responses.

      Video Capability Enabled

      Indicates whether the phone can participate in video calls when it connects to an appropriately equipped camera.

      Voice VLAN Enabled

      Indicates whether the phone allows a device that is attached to the PC port to access the Voice VLAN.

      DSCP for Call Control

      DSCP IP classification for call control signaling.

      DSCP for Configuration

      DSCP IP classification for any phone configuration transfer.

      DSCP for Services

      DSCP IP classification for phone-based services.

      Security Mode

      Security mode that is set for the phone.

      Web Access Enabled

      Indicates whether web access is enabled (Yes) or disabled (No) for the phone.

      Span to PC Port

      Indicates whether the phone forwards packets that are transmitted and received on the network port to the access port.

      PC VLAN

      VLAN that identifies and removes 802.1P/Q tags from packets that are sent to the PC.

      CDP on PC Port

      Indicates whether CDP is supported on the PC port (default is enabled).

      When CDP is disabled in Cisco Unified Communications Manager, a warning is displays to indicate that disabling CDP on the PC port prevents CVTA from working.

      The current PC and switch port CDP values are shown in the Settings menu.

      CDP on SW Port

      Indicates whether CDP support exists on the switch port (default is enabled).

      Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security.

      Enable CDP on the switch port when the phone connects to a Cisco switch.

      When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone connects to a non-Cisco switch.

      The current PC and switch port CDP values are shown on the Settings menu.

      LLDP-MED: SW Port

      Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) is enabled on the switch port.

      LLDP: PC Port

      Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port.

      LLDP Power Priority

      Advertises the phone power priority to the switch, thus enabling the switch to appropriately provide power to the phones. Settings include:

      • Unknown: This is the default value.
      • Low
      • High
      • Critical

      LLDP Asset ID

      Identifies the asset ID that is assigned to the phone for inventory management.

      Network Statistics

      The following Network Statistics hyperlinks on a phone web page provide information about network traffic on the phone:

      • Ethernet Information: Displays information about Ethernet traffic.
      • Access area: Displays information about network traffic to and from the PC port on the phone.
      • Network area: Displays information about network traffic to and from the network port on the phone.

      To display a network statistics area, access the web page for the phone, and then click the Ethernet Information, the Access, or the Network hyperlink.

      Ethernet Information Web Page

      The following table describes the contents of the Ethernet Information web page.

      Table 3 Ethernet Information Items

      Item

      Description

      Tx Frames

      Total number of packets that the phone transmits.

      Tx broadcast

      Total number of broadcast packets that the phone transmits.

      Tx multicast

      Total number of multicast packets that the phone transmits.

      Tx unicast

      Total number of unicast packets that the phone transmits.

      Rx Frames

      Total number of packets received by the phone.

      Rx broadcast

      Total number of broadcast packets that the phone receives..

      Rx multicast

      Total number of multicast packets that the phone receives.

      Rx unicast

      Total number of unicast packets that the phone receives.

      Rx PacketNoDes

      Total number of shed packets that the no Direct Memory Access (DMA) descriptor causes.

      Access Area and Network Area Web Pages

      The following table describes the information in the Access Area and Network Area web pages.

      Table 4 Access Area and Network Area Items

      Item

      Description

      Rx totalPkt

      Total number of packets that the phone received.

      Rx crcErr

      Total number of packets that were received with CRC failed.

      Rx alignErr

      Total number of packets between 64 and 1522 bytes in length that were received and that have a bad Frame Check Sequence (FCS).

      Rx multicast

      Total number of multicast packets that the phone received.

      Rx broadcast

      Total number of broadcast packets that the phone received.

      Rx unicast

      Total number of unicast packets that the phone received.

      Rx shortErr

      Total number of received FCS error packets or Align error packets that are less than 64 bytes in size.

      Rx shortGood

      Total number of received good packets that are less than 64 bytes size.

      Rx longGood

      Total number of received good packets that are greater than 1522 bytes in size.

      Rx longErr

      Total number of received FCS error packets or Align error packets that are greater than 1522 bytes in size.

      Rx size64

      Total number of received packets, including bad packets, that are between 0 and 64 bytes in size.

      Rx size65to127

      Total number of received packets, including bad packets, that are between 65 and 127 bytes in size.

      Rx size128to255

      Total number of received packets, including bad packets, that are between 128 and 255 bytes in size.

      Rx size256to511

      Total number of received packets, including bad packets, that are between 256 and 511 bytes in size.

      Rx size512to1023

      Total number of received packets, including bad packets, that are between 512 and 1023 bytes in size.

      Rx size1024to1518

      Total number of received packets, including bad packets, that are between 1024 and 1518 bytes in size.

      Rx tokenDrop

      Total number of packets that were dropped due to lack of resources (for example, FIFO overflow).

      Tx excessDefer

      Total number of packets that were delayed from transmitting due to busy medium.

      Tx lateCollision

      Number of times that collisions occurred later than 512 bit times after the start of packet transmission.

      Tx totalGoodPkt

      Total number of good packets (multicast, broadcast, and unicast) that the phone received.

      Tx Collisions

      Total number of collisions that occurred while a packet was transmitted.

      Tx excessLength

      Total number of packets that were not transmitted because the packet experienced 16 transmission attempts.

      Tx broadcast

      Total number of broadcast packets that the phone transmitted.

      Tx multicast

      Total number of multicast packets that the phone transmitted.

      LLDP FramesOutTotal

      Total number of LLDP frames that the phone sent out.

      LLDP AgeoutsTotal

      Total number of LLDP frames that timed out in the cache.

      LLDP FramesDiscardedTotal

      Total number of LLDP frames that were discarded when any of the mandatory TLVs is missing, out of order, or contains out of range string length.

      LLDP FramesInErrorsTotal

      Total number of LLDP frames that were received with one or more detectable errors.

      LLDP FramesInTotal

      Total number of LLDP frames that the phone receives.

      LLDP TLVDiscardedTotal

      Total number of LLDP TLVs that are discarded.

      LLDP TLVUnrecognizedTotal

      Total number of LLDP TLVs that are not recognized on the phone.

      CDP Neighbor Device ID

      Identifier of a device connected to this port that CDP discovered.

      CDP Neighbor IP Address

      IP address of the neighbor device discovered that CDP protocol discovered.

      CDP Neighbor Port

      Neighbor device port to which the phone is connected discovered by CDP protocol.

      LLDP Neighbor Device ID

      Identifier of a device connected to this port discovered by LLDP discovered.

      LLDP Neighbor IP Address

      IP address of the neighbor device that LLDP protocol discovered.

      LLDP Neighbor Port

      Neighbor device port to which the phone connects that LLDP protocol discovered.

      Port Information

      Speed and duplex information.

      Device Logs

      The following device log hyperlinks on a phone web page provide information that helps to monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in Access Web Page for Phone.

      • Console Logs - Includes hyperlinks to individual log files. The console log files include debug and error messages that the phone received.
      • Core Dumps - Includes hyperlinks to individual dump files. The core dump files include data from a phone crash.
      • Status Messages - Displays the 10 most recent status messages that the phone has generated since it last powered up. The Status Messages screen on the phone also displays this information. Status Messages describes the status messages that can appear.
      • Debug Display - Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting.

      Streaming Statistics

      A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.

      The Streaming statistics areas on a phone web page provide information about the streams.

      To display a Streaming Statistics area, access the web page for the phone as described in Access Web Page for Phone, and then click a Stream hyperlink.

      The following table describes the items in the Streaming Statistics areas.

      Table 5 Streaming Statistics area items

      Item

      Description

      Remote Address

      IP address and UDP port of the destination of the stream.

      Local Address

      IP address and UPD port of the phone.

      Start Time

      Internal time stamp indicates when Cisco Unified Communications Manager requested that the phone start transmitting packets.

      Stream Status

      Indication of whether streaming is active or not.

      Host Name

      Unique, fixed name that is automatically assigned to the phone based on the MAC address.

      Sender Packets

      Total number of RTP data packets that the phone transmitted since it started this connection. The value is 0 if the connection is set to receive-only mode.

      Sender Octets

      Total number of payload octets that the phone transmitted in RTP data packets since it started this connection. The value is 0 if the connection is set to receive-only mode.

      Sender Codec

      Type of audio encoding that is for the transmitted stream.

      Sender Reports Sent

      (see note)

      Number of times the RTCP Sender Report has been sent.

      Sender Report Time Sent

      (see note)

      Internal time-stamp indication as to when the last RTCP Sender Report was sent.

      Rcvr Lost Packets

      Total number of RTP data packets that have been lost since data reception started on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or are duplicates. The value displays as 0 if the connection was set to send-only mode.

      Avg Jitter

      Estimate of mean deviation of the RTP data packet interarrival time, measured in milliseconds. The value displays as 0 if the connection was set to send-only mode.

      Rcvr Codec

      Type of audio encoding that is used for the received stream.

      Rcvr Reports Sent

      (see note)

      Number of times the RTCP Receiver Reports have been sent.

      Rcvr Report Time Sent

      (see note)

      Internal time-stamp indication as to when a RTCP Receiver Report was sent.

      Rcvr Packets

      Total number of RTP data packets that the phone has received since data reception started on this connection. Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode.

      Rcvr Octets

      Total number of payload octets that the device received in RTP data packets since reception started on the connection. Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode.

      Cumulative Conceal Ratio

      Total number of concealment frames divided by total number of speech frames that were received from the start of the voice stream.

      Interval Conceal Ratio

      Ratio of concealment frames to speech frames in the preceding 3-second interval of active speech. If voice activity detection (VAD) is in use, a longer interval might be required to accumulate three seconds of active speech.

      Max Conceal Ratio

      Highest interval concealment ratio from the start of the voice stream.

      MOS LQK

      Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events that are to frame loss in the preceding eight-second interval of the voice stream. For more information, see Voice Quality Monitoring.

      Note   

      The MOS LQK score can vary due to the codec type that the Cisco Unified IP Phone uses.

      Avg MOS LQK

      Average MOS LQK score that was observed for the entire voice stream.

      Min MOS LQK

      Lowest MOS LQK score that was observed from the start of the voice stream.

      Max MOS LQK

      Baseline or highest MOS LQK score that was observed from start of the voice stream.

      These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss:

      • G.711 yields 4.5.
      • G.729 A /AB yields 3.7.

      MOS LQK Version

      Version of the Cisco proprietary algorithm that is used to calculate MOS LQK scores.

      Conceal Secs

      Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).

      Severely Conceal Secs

      Number of seconds that have more than five percent concealment events (lost frames) from the start of the voice stream.

      Latency

      (see note)

      Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.

      Max Jitter

      Maximum value of instantaneous jitter, in milliseconds.

      Sender Size

      RTP packet size, in milliseconds, for the transmitted stream.

      Sender Reports Received

      (see note)

      Number of times RTCP Sender Reports have been received.

      Sender Report Time Received

      (see note)

      Most recent time when an RTCP Sender Report was received.

      Rcvr Size

      RTP packet size, in milliseconds, for the received stream.

      Rcvr Discarded

      RTP packets that were received from the network but were discarded from the jitter buffers.

      Rcvr Reports Received

      (see note)

      Number of times RTCP Receiver Reports have been received.

      Rcvr Report Time Received

      (see note)

      Most recent time when an RTCP Receiver Report was received.

      Voice Quality Metrics

      Cumulative Conceal Ratio

      Total number of concealment frames divided by total number of speech frames that were received from the start of the voice stream.

      Interval Conceal Ratio

      Ratio of concealment frames to speech frames in preceding three-second interval of active speech. If voice activity detection (VAD) is in use, a longer interval might be required to accumulate 3 seconds of active speech.

      Max Conceal Ratio

      Highest interval concealment ratio from start of the voice stream.

      Conceal Secs

      Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).

      Severely Conceal Secs

      Number of seconds that have more than five percent concealment events (lost frames) from the start of the voice stream.


      Note


      When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.


      Related Information

      Request Information from the Phone in XML

      For troubleshooting purposes, you can request information from the phone. The resulting information is in XML format. The following information is available:

      • CallInfo is call session information for a specific line.
      • LineInfo is line configuration information for the phone.
      Before You Begin

      Web access needs to be enabled to get the information.

      The phone must be associated with a user.

      Procedure
        Step 1   For Call Info, enter the following URL in a browser: http://<phone ip address>/CGI/Java/CallInfo<x>

        where

        • <phone ip address> is the IP address of the phone
        • <x> is the line number to obtain information about.

        The command returns an XML document.

        Step 2   For Line Info, enter the following URL in a browser: http://<phone ip address>/CGI/Java/LineInfo

        where

        • <phone ip address> is the IP address of the phone

        The command returns an XML document.


        Sample CallInfo Output

        The following XML code is an example of the output from the CallInfo command.

        <?xml version="1.0" encoding="UTF-8"?>
        <CiscoIPPhoneCallLineInfo>
          <Prompt/>
        	 <Notify/>
        	 <Status/>
        	 <LineDirNum>1030</LineDirNum>
        	 <LineState>CONNECTED</LineState>
        	 <CiscoIPPhoneCallInfo>
        		   <CallState>CONNECTED</CallState>
        		   <CallType>INBOUND</CallType>
        		   <CallingPartyName/>
        		   <CallingPartyDirNum>9700</CallingPartyDirNum>
        	   	<CalledPartyName/>
        		   <CalledPartyDirNum>1030</CalledPartyDirNum>
        		   <HuntPilotName/>
        		   <CallReference>30303060</CallReference>
        		   <CallDuration>12835</CallDuration>
        	   	<CallStatus>null</CallStatus>
        	   	<CallSecurity>UNAUTHENTICATED</CallSecurity>
        		   <CallPrecedence>ROUTINE</CallPrecedence>
        		   <FeatureList/>
          	</CiscoIPPhoneCallInfo>
          	<VisibleFeatureList>
        	   	<Feature Position="1" Enabled="true" Label="End Call"/>
        	   	<Feature Position="2" Enabled="true" Label="Show Detail"/>
          	</VisibleFeatureList>
        </CiscoIPPhoneCallLineInfo>
        

        Sample LineInfo Output

        The following XML code is an example of the output from the LineInfo command.

        <CiscoIPPhoneLineInfo>
        	  <Prompt/>
          	<Notify/>
          	<Status>null</Status>
        	  <CiscoIPPhoneLines>
        	   	<LineType>9</LineType>
        		   <lineDirNum>1028</lineDirNum>
        	   	<MessageWaiting>NO</MessageWaiting>
        	   	<RingerName>Chirp1</RingerName>
        	   	<LineLabel/>
        	   	<LineIconState>ONHOOK</LineIconState>
          	</CiscoIPPhoneLines>
          	<CiscoIPPhoneLines>
        	   	<LineType>9</LineType>
        	   	<lineDirNum>1029</lineDirNum>
           		<MessageWaiting>NO</MessageWaiting>		<RingerName>Chirp1</RingerName>
        	   	<LineLabel/>
           		<LineIconState>ONHOOK</LineIconState>
          	</CiscoIPPhoneLines>
        	  <CiscoIPPhoneLines>
        	   	<LineType>9</LineType>
        	   	<lineDirNum>1030</lineDirNum>
        	   	<MessageWaiting>NO</MessageWaiting>
        	   	<RingerName>Chirp1</RingerName>
        	   	<LineLabel/>
        	   	<LineIconState>CONNECTED</LineIconState>
        	  </CiscoIPPhoneLines>
          	<CiscoIPPhoneLines>
           		<LineType>2</LineType>
           		<lineDirNum>9700</lineDirNum>
           		<MessageWaiting>NO</MessageWaiting>
           		<LineLabel>SD9700</LineLabel>
           		<LineIconState>ON</LineIconState>
         	</CiscoIPPhoneLines>
        </CiscoIPPhoneLineInfo>