Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
Features, Templates, Services, and User Setup
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Features, Templates, Services, and User Setup

Contents

Features, Templates, Services, and User Setup

Features, Templates, Services, and Users Overview

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to provide, see Internal Support Website.

For information about setting up phones in non-English environments, see International User Support.

This chapter includes following topics:

Telephony Features Available for Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure by using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, see Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager. Also, see Feature Buttons and Softkeys for a list of features that can be configured as programmable buttons; Feature Buttons and Softkeys also lists whether a feature is a softkey or a dedicated feature button.


Note


Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about accessing and configuring service parameters, see Cisco Unified Communications Manager Administration Guide. For more information about the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window.


Table 1 Telephony features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Actionable Incoming Call Alert

Controls whether the incoming call alert displays as a traditional pop-up alert or as an actionable alert. By default, the Actionable Incoming Call Alert feature is disabled.

Note   

If the Custom Line Filters feature is enabled, the Actionable Call Alert Feature applies only to the lines covered by the filters.

For more information, see Actionable Incoming Call Alert Configuration.

Agent Greeting

Allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed and create and update them.

When a customer calls, both callers hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.

All codecs supported for the phone are supported for Agent Greeting calls.

To enable Agent Greeting in the Cisco Unified Communications Manager Administration application, choose Device > Phone, locate the IP phone that you want to configure. Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.

If Built In Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose System > Service Parameters and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.

For more information, see:

  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter

Alert Calls

An Alert Call is a specific phone number that users considers important and want to be alerted when they receive a call from or dial a call to this number.

The Alert Calls feature allows users to view a list of all Alert Calls in chronological order (oldest to most recent) that are received on all of their phone lines. Users interact with this feature using a programmable line key, which makes it easier to view all of the Alert Calls that are received across their phone lines.

The Phone Button Template controls the display of the Alert Calls button.

For more information, see Cisco Unified Communications Manager Administration Guide.

All Calls

Allows a user to view a list, sorted in chronological order (oldest first), of all active calls on all of the user phone lines.

For more information, see Phone Button Template for All Calls.

All Calls, Shared Line, Calling and Called Display Interaction

Improves the user experience by presenting Barge, cBarge, and Conference calls as a single unified session.

No configuration required.

All Calls on Primary Line

Allows the primary line to assume the All Calls functionality. Moving the All Calls functionality to the Primary Line frees up the feature key for other dedicated tasks.

For more information, see Cisco Unified Communications Manager Administration Guide.

Anonymous Call Block

Allows a user to reject calls from anonymous callers.

For more information, see "SIP Profile Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Any Call Pickup

Allows users to pick up a redirected call via the CTI application, on any line in their call pickup group, regardless of how the call routed to the phone.

For more information, see the "Call Pickup" chapter in Cisco Unified Communications Manager Features and Services Guide.

Answer (oldest call)

Allows a user to answer the oldest call that is available on all line appearances on the user phone, including Hold Reversion and Park Reversion calls that are in an altering state.

No configuration required other than to make this a programmable feature button.

Assisted Directed Call Park

Lets the end user press only one button to direct-park a call. Requires that you configure a BLF Directed Call Park button. Then, when the user presses an idle BLF Directed Call Park feature button for an active call, the active call is immediately parked at the Dpark slot that associates with the Directed Call Park feature button.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Configuring Directed Call Park" chapter.

Assured Services for SIP Lines

Offers users the following enhancements:

  • A highly secure call flow for Cisco IP Phones and third-party telephones.
  • The option to place priority calls and, if necessary, preempt lower-priority phone calls through the use of Multilevel Precedence and Preemption (MLPP) service and DSCP tagging.
  • Support for Conference Factory on third-party phones.

This feature uses Transport Layer Security (TLS) and Secure Real-time Transport Security (SRTP) protocols to ensure security on Cisco and third-party phones.

The feature also introduces Early Offer and V.150 capability for Cisco and third-party phones.

For more information, see Assured Services for SIP Lines.

Audio-Only Lock Icon

Controls the display of the Security icons on the call.

When the Override BFCP Application Encryption Status parameter is enabled, the Security icon displays based on the status of the audio call only. When the audio stream is encrypted, the Lock icon displays, even if the video stream is unencrypted.

When the Override BFCP Application Encryption Status parameter is disabled, the Secure icon display depends on the setting of the Ignore BFCP Applications Encryption parameter. The Ignore BFCP Applications Encryption parameter controls the display of the Secure icon for the audio and video calls.

The default for the Override BFCP Application Encryption Status parameter is Disabled.

For more information, see the Cisco Unified Communications Manager documentation.

AutoAnswer

Connects incoming calls automatically after a ring or two.

AutoAnswer works with either the speakerphone or the headset.

For more information, see "Directory Number Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Auto Dial

Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.

No configuration required.

Automatic Port Synchronization

When the Cisco Unified Communications Manager administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP Phone remotely, loss of packets can occur if one port is slower than the other.

The Automatic Port Synchronization feature synchronizes the ports to the lower speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, we recommend that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.

Note   

If both ports are configured for fixed speed, the Automatic Port Synchronization feature is ineffective.

Note   

The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified Communications Manager, if the phone is powered by PoE.

For more information, see Set Up Automatic Port Synchronization.

Barge

Allows a user to join a nonprivate call on a shared phone line. The feature adds a user to a call and converts the call into a conference, allowing the user and other parties to access conference features.

Note   

The Cisco Unified IP Phone can still use Barge when the Built in Bridge Enable service parameter is set to off. To prevent a user from using the Barge feature on the Cisco Unified IP Phone, you must disable Barge in Feature Control Policy for the phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter
  • Cisco Unified Communications Manager Administration Guide, "Feature Control Policy Configuration"

Bluetooth Profiles

Allows you to select the Bluetooth profiles for Cisco Unified Phones 9951 and 9971. The two profiles are:

  • Handsfree
  • Human Interface Device

For more information, see Set Up Bluetooth Profiles and the Cisco Unified Communications Manager Administration Guide.

Block External to External Transfer

Prevents users from transferring an external call to another external number.

For more information, see "External Call Transfer Restrictions" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Busy Lamp Field (BLF)

Allows a user to monitor the call state of a directory number that associates with a speed-dial button, call log, or directory listing on the phone.

For more information, see "Presence" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

For more information, see "Call Pickup" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back" chapter

Call Chaperone

Allows an authorized Call Chaperone user to supervise and record a call.

Note   

Control feature is configured. For more information, see the External Call Control entry in this table.

The Call Chaperone user intercepts and answers the call from the calling party, manually creates a conference to the called party, and remains on the conference to supervise and record the call. Cisco Unified IP Phones with the Call Chaperone feature configured on them display a Record softkey. The Call Chaperone user presses the Record softkey to record a call.

For chaperoned calls, an announcement plays or is spoken by one of the participants at the start of the call. An announcement alerts later call participants that the call is being recorded.

For more information, see the "External Call Control" chapter in Cisco Unified Communications Manager Features and Services Guide.

Call Display Restrictions

Determines the information that displays for calling or connected lines, depending on the parties who are involved in the call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter

Call Forward

Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

Call forward options can be assigned on a per-line basis.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Customize User Options Web Page Display

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see "Cisco Unified IP Phone" chapter in the Cisco Unified Communications Manager System Guide.

Call Forward All Loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, see "Cisco Unified IP Phone" chapter in the Cisco Unified Communications Manager System Guide.

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, see "Understanding Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

Call Forward Notification

Allows you to configure the information that the user sees upon receiving a forwarded call.

For more information, see Call Forward Notification Setup.

Call History Display Enhancement

Displays only the call history of a selected line.

For more information, see Enable Call History Display Enhancement.

Call History for Shared Line

Allows the user to view shared line activity in the phone's call logs. This feature:

  • Logs missed calls for a shared line
  • Logs all answered and placed calls for a shared line

For more information, see Enable Call History for Shared Line.

Call Park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

For more information, see "Call Park and Directed Call Park" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Call Pickup

Allows a user to answer a call that is ringing on another phone in the pickup group by redirecting the call. You can configure the Call Pickup feature to allow a user to answer a call that is ringing:

  • On another phone within the pickup group.
  • On a particular directory number.
  • On a directory number in another group.
  • On a phone in another group that is associated with their own group.

You can configure the phone to allows a user to use one-touch pickup functionality for call pickup features.

You can configure audio and visual alerts for the primary line on the phone. These alerts notify the users that a call is ringing in the pickup group.

For more information, see "Call Pickup" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Call Recording

Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call displays as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

The Intercom feature is disabled when a call is being monitored or recorded.

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call is put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.

For more information, see "Understanding Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

Caller ID

Displays caller identification, such as a phone number, name, or other descriptive text, on the phone screen.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter

Caller ID Blocking

Allows a user to block their phone number or e-mail address from phones that have caller identification enabled.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter

Calling Party Normalization

Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character +.

For more information, see "Calling Party Normalization" chapter in the Cisco Unified Communications Features and Services Guide.

CAST for SIP

Establishes communication between Cisco Unified Video Advantage (CUVA) and the Cisco Unified IP Phones to support video on the PC even on IP phones that do not have video capability.

For more information, see the Cisco Unified Communications Manager Features and Services Guide.

CGI CallInfo and LineInfo

Provides phone information that can be used for troubleshooting phone problems.

Web access must be enabled on the phone to view the information.

No configuration required. For more information, see Request Information from the Phone in XML.

Cisco Extension Mobility

Allows users to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from a shared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone.

Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

For more information, see "Cisco Extension Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Cisco Extension Mobility Change PIN

Enables a user to change the PIN from a Cisco Unified IP Phone.

The PIN can be changed by:

  • Using the ChangePIN softkey on the Extension Mobility logout screen.
  • Configuring the Change Credential IP Phone Service on the phone.

For more information, see "Cisco Extension Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

For changing the PIN by using the Change Credential service, see "Configuring the Change Credential IP Phone Service" section in the Cisco Unified Communications Manager Administration.

Cisco Extension Mobility Cross Cluster

Enables a user configured in one cluster to sign into a Cisco Unified IP Phone in another cluster.

Users from a home cluster sign into a Cisco Unified IP Phone at a visiting cluster.

Configure Cisco Extension Mobility on Cisco Unified IP Phones before you configure EMCC.

For more information, see the “Cisco Extension Mobility Cross Cluster” chapter in the Cisco Unified Communications Manager Features and Services Guide.

Cisco IP Manager Assistant (IPMA)

Provides call routing and other call management features to help managers and assistants handle phone calls more effectively.

IPMA supports two modes of operation: proxy line support and shared line support. Both modes support multiple calls per line for the manager. The IPMA service supports both proxy line and shared line support in a cluster.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide
  • Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Communications Manager Express (Unified CME) Version Negotiation

The Cisco Unified Communication Manager Express uses a special tag in the information sent to the phone to identify itself. This tag enables the phone to provide services to the user that the switch supports.

For more information, see:

Cisco VXC VPN

Provides integrated VPN functionality for Cisco Virtualization Experience Clients (Cisco VXC) 2111 and 2112.

For more information, see Cisco VXC VPN Setup.

Cisco Web Dialer

Allows users to make calls from web and desktop applications.

For more information, see "Cisco Web Dialer" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Client Matter Code

When enabled, requires a user to enter a code to identify that the call relates to a specific client matter.

For more information, see Client Matter Codes Setup and the "Route Pattern Configuration" section of the Cisco Unified Communications Manager Administration Guide.

Conference

Allows a user to talk simultaneously with multiple parties by calling each participant individually.

Allows a noninitiator in a standard (ad hoc) conference to add or remove participants.

Allows users to join two or more calls that are on one line to create a conference call and remain on the call.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration), allows you to enable these features.

Note   

Be sure to inform your users whether these features are activated.

For information about conferences, see "Conference Bridges" chapter in the Cisco Unified Communications Manager System Guide.

For more information, go to the "Cisco Unified IP Phone" chapter in the Cisco Unified Communications Manager System Guide.

Conference and Transfer Enhancement

Enables conference and transfer actions to use the Simplified New Call Window or the New Call Window, depending on the setting of the Simplified New Call UI field.

For more information, see Cisco Unified Communications Manager Administration Guide.

Configurable DF Bit

Controls how network packets are sent. Packets can be sent in chunks (fragments) of various sizes. When the DF bit is set to 1 in the packet header, the network payload does not fragment when going through network devices, such as switches and routers. Removing fragmenting avoids incorrect parsing on the receiving side, but results in slightly slower speeds. By default, the DF bit is set to 0.

The bit is set in the following screens:
  • System > Enterprise Phone
  • Device > Device Settings > Common Phone Profile
  • Device > Phone

The DF bit setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic.

For more information, see the Cisco Unified Communications Manager documentation.

Configurable Font Size

Allows users to increase or decrease the maximum number of characters the IP phone displays for Call History and Call Screen by changing the font size.

A smaller font increases the maximum number of displayed characters, and a larger font decreases the maximum number of displayed characters.

No configuration required.

CTI Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, see "CTI Route Point Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Custom Line Filters

Enables users to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each filter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under its coverage will not show alert notifications.

You can configure or edit the default phone filter. If configured, the default phone filter is displayed to the user as the Daily schedule filter.

For more information, see Custom Line Filter Setup.

Default Back To All Calls

Improves the experience for users with multiple lines by displaying the primary line with the All Calls view when a call completes.

To have a phone return to the primary line with the All Calls filter view active, you must enable both the Show All Calls on Primary Line and the Revert to All Calls features.

For more information, see Cisco Unified Communications Manager Administration Guide.

Default Wallpaper Control

When the Enable End User Access to Phone Background Image Setting check box is enabled, users can change the background image (or wallpaper) for the LCD screen on their phone.

When the Enable End User Access to Phone Background Image Setting check box is disabled, users cannot change the background image on the phone.

For more information, see the "Common Phone Profile Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Device Invoked Recording

Provides end users with the ability to record their telephone calls via a softkey.

In addition, administrators may continue to record telephone calls via the CTI User Interface.

For more information, see Enable Device Invoked Recording.

Dial Tone From Release Key

Allows users to disconnect a call and get the dial tone by pressing only one button. When the user presses the Release button while on a call or while dialing off-hook, the active call ends and dial tone sounds. The New Call window appears on the selected line on the phone screen.

For more information, see Dial Tone From Release Button Setup.

Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

For more information, see "Call Park and Directed Call Park" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Divert

Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system or to the busy target. Divert acts on the highlighted call only. Incoming calls are not automatically highlighted. If a second call rings while the user is on the first call, Divert acts on the first call unless the user actively highlights the second call. When a call is diverted, the line becomes available to make or receive new calls.

When Enhanced Immediate Divert is enabled, it allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.

For more information about diverting calls to voicemail, see "Immediate Divert" chapter in the Cisco Unified Communications Manager Features and Services Guide.

For more information about Enhanced Immediate Divert, see "Cisco Unified IP Phone" chapter in the Cisco Unified Communications Manager System Guide.

Dual Bank Information

Allows the Cisco Unified Communications Manager administrator to upgrade phone firmware with a new load before resetting the previous load to an Inactive load status.

The Cisco Unified Communications Manager administrator can verify whether the active and inactive loads were swapped correctly.

For more information, see Set Up Dual Bank Information.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone with a phone-button template with DND as one of the selected features.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

  • Do Not Disturb: This check box allows you to enable DND on a per-phone basis. Use the Phone Configuration window in Cisco Unified Communications Manager Administration > Device > Phone.
  • DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile window and the Phone configuration window. The phone Configuration window value takes precedence.
  • BLF Status Depicts DN: Enables DND status to override busy/idle state.

For more information, see "Do Not Disturb" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Enable Video On/Off

Improves the video conference call flow by removing the black box that is displayed when one party has the Auto Transmit setting on their phone set to Off.

Supported on Cisco Unified IP Phones 9951 and 9971. Not supported on Cisco Unified IP Phone 8961.

For additional information, see Enable Video On/​Off Setting .

EnergyWise

Enables an IP Phone to sleep (power down) and wake (power up) at predetermined times, to promote energy savings

For more information, see EnergyWise on the Cisco Unified IP Phone Setup.

Enhanced Secure Extension Mobility Cross Cluster

Improves the Secure Extension Mobility Cross Cluster (EMCC) feature by preserving the network and security configurations on the login phone. Doing so maintains security policies, preserves network bandwidth, and avoids network failure within the visiting cluster (VC).

For more information, see Cisco Unified Communications Manager Features and Services Guide.

Enlarge Unique Call Identifier

The unique call identifier displays at the same font size as the calling number.

No configuration required.

External Call Control

Allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules.

The route server receives routing requests from Cisco Unified Communications Manager and in turn returns routing directives to Cisco Unified Communications Manager.

For more information, see the "External Call Control" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. You can assign Fast Dial codes to phone numbers or to Personal Address Book entries. (See "Services" in this table.)

For more information, see Phone Button Template for Personal Address Book or Speed Dials.

Forced Authorization Code

Requires a user to enter an authorization code to place a call. Controls the types of calls that certain users can place.

For more information, see Forced Authorization Codes Setup and the "Route Pattern Configuration" section of the Cisco Unified Communications Manager Administration Guide.

Handset Bass Adjustment

Allows a user to set the phone to use either a reduced bass tone or the full bass tone. Reduced bass removes low frequencies, which can improve muffled voices or insufficient volume on handsets. The default setting is for reduced bass.

No configuration required.

Headset Sidetone Controls

Allows you to adjust headset levels to one of five following settings:
  • Off
  • Very Low
  • Low
  • Normal
  • boost
Note    This feature is only for analog headsets.
For more information, see the following:
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.
  • Cisco Unified Communications Manager Administration Guide, "Setting Headset Sidetone Controls" section

Hide Softkeys in Full Screen Video Mode

Controls the way that softkeys display in full screen video mode.

No configuration required

Hide Video Option

Provides flexibility with the flexibility to hide the video window. When the video is displayed, the user sees the Hide Video softkey; when the video is hidden, the user sees the Show Video softkey.

The phone supports a new configuration parameter that enables the administrator to control whether the video is displayed or hidden. The parameter is Hide Video By Default, with values Disabled (default) or Enabled.

For more information, see Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Hold Reversion

Limits the amount of time that a call can be on hold before it reverts back to the phone that put the call on hold and alerts the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if the call is not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.

You can configure call focus priority to favor incoming or reverting calls.

For more information about configuring this feature, see "Hold Reversion" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

No configuration required.

Hold/Resume

Allows the user to move a connected call from an active state to a held state.

To place a call on hold, press the Hold button. To resume a call, choose the line with the held call and press Resume.

No configuration required unless you want to use music on hold. See the "Music on Hold" entry in this table for information.

See also the "Hold Reversion" entry in this table.

Hold/Resume Toggle

Allows you to toggle a call between an active state and on-hold state using the Hold button.

To place a call on hold, press Hold. To resume the call, press Hold again.

The hard key for this feature requires no configuration. For more information, see "Hold Reversion" in this table.

To enable a caller to hear music while on hold, see "Music on Hold" in this table.

Hunt Group Display

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls.

When an incoming call is offered to a directory number that is part of the hunt group, this feature displays the main directory number in addition to the calling party.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Hunt Group Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter

Incoming Call Toast Timer

Allows you to set the length of time that an incoming call toast (notification) appears on the phone screen.

For more information, see Incoming Call Toast Timer Setup.

Intercom

Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:

  • Directly dial a specific intercom extension.
  • Initiate an intercom call and then prompt the user to enter a valid intercom number.
Note   

If your user logs into the same phone on a daily basis with their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

Note   

The Intercom feature does not support Extension Mobility Cross Cluster.

For more information, see "Intercom" chapter in the Cisco Unified Communications Manager Feature and Services Guide.

Intelligent Session Control

Reroutes an enterprise originated call that was placed a user’s mobile phone through the enterprise number. The call only rings the user mobile but not the desk phone. When the user answers the call on the mobile phone, the desk phone displays a Remote in Use message. During these calls, a user can use the various features of the mobile phone.

For more information, see "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Line Select

If this feature is disabled (default), the ringing line is selected. When the feature is enabled, the primary line is picked up even if a call is ringing on another line. The user must manually select the other line.

Note   

This feature can also be enabled or disabled for Extension Mobility.

For more information, see the option "Always use prime line" in the following chapters of the Cisco Unified Communications Manager Administration Guide:

  • "Device Profile Configuration"
  • "Common Phone Profile Configuration"
  • "Cisco Unified IP Phone Services Configuration"

Line Select for Voice Messages

When disabled (default), pressing the Messages button selects the line that has a voice message. If more than one line has voice mail, the first available line is selected. When the features is enabled, the primary line is always used to retrieve voice messages.

Note   

This feature can also be enabled or disabled for Extension Mobility.

For more information, see the option "Always use prime line for voice message" in the following chapters of the Cisco Unified Communications Manager Administration Guide:

  • "Device Profile Configuration"
  • "Common Phone Profile Configuration"
  • "Cisco Unified IP Phone Services Configuration"

Line Status for Call Lists

Allows the user to see the Line Status availability status of monitored line numbers in the Call History list.

The Line Status states are:
  • Unknown
  • Idle
  • Busy
  • DND

For more information, see Enable Line Status for Call Lists.

Log Out Of Hunt Groups

Allows users to sign out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.

For more information, see

  • Services Setup
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter

Malicious Caller Identification (MCID)

Allows users to notify the system administrator about suspicious calls.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification" chapter

Meet Me Conference

Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.

For more information, see "Meet-Me Number/Pattern Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Message Waiting

Defines directory numbers for message waiting on and message waiting off indicators. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Visual Message Waiting Indicator

A light on the handset that indicates that a user has one or more new voice messages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Message Waiting Indicator (MWI)

The MWI is both a visual indicator, viewable from 360 degrees and an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off.

For more information, see "Cisco Unified IP Phone" chapter in the Cisco Unified Communications Manager System Guide.

Missed Call History

Allows a user to specify whether missed calls are logged in the missed calls history for a given line appearance.

For more information, see the "Directory Number Configuration" chapter in theCisco Unified Communications Manager Administration Guide.

Mobile Connect

Enables users to manage business calls by using a single phone number and pick up in-progress calls on the desktop phone and a remote device, such as on a mobile phone. Users can restrict the group of callers according to phone number and time of day.

Also see the Session Handoff entry in this table.

For more information, see "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device, such as a cellular phone.

For more information, see "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Monitoring and Recording

Allows a supervisor to monitor an active call silently. Neither party on the call can hear the supervisor. The user may receive an audible alert during a call when it is being monitored.

When a call is secure, a lock icon displays. Callers may also receive an audible alert to indicate that the call is being monitored. The connected parties may also receive an audible alert that indicates that the call is secure and is being monitored.

When an active call is being monitored or recorded, the user can receive or place intercom calls; however, if the user places an intercom call, the active call is put on hold. This action causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the person being monitored must resume the call.

For more information, see "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Multiple Calls Per Line Appearance

Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.

For more information, see "Understanding Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

Music On Hold

Plays music while callers are on hold.

For more information, see "Music On Hold" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Mute

Mutes the microphone from the handset or headset.

No configuration required.

New Versions of Cisco Unified IP Phone 8961, 9951, and 9971

Provides new versions of the existing phone models. The model numbers remain the same. This feature affects all phones manufactured after October 31, 2012.

These phones must run Firmware Release 9.3(2) or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(2).

No configuration required.

On-Hook Dialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset, press Call, or press either the headset or speaker buttons to initiate the call.

For more information, see the "Calling Features" chapter in the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP).

One Button Access to Call History

Provides the user with quick access to the Call History screen.

No configuration required.

One Touch Private Line Automatic Ringdown (PLAR)

Improves the Private Line Automated Ringdown (PLAR) feature by automatically selecting the line for the call.

For more information, see "Directory Number Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Park Monitoring

Monitors the status of a parked call. The park monitoring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee. This parked call can be retrieved by using the same call bubble on the parker phone.

For more information, see Park Monitoring.

For information about call park, see the "Call Park and Directed Call Park" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Pause In Speed Dial

Users can set up the speed-dial feature to reach destinations that require Forced Authorization Code (FAC) or Client Matter Code (CMC), dialing pauses, and additional digits (such as a user extension, a meeting access code, or a voicemail password) without manual intervention. When the user presses the speed dial, the phone establishes the call to the specified DN and sends the specified FAC, CMC, and DTMF digits to the destination and inserts the necessary dialing pauses.

For more information, see Pause in Speed Dial.

Peer Firmware Sharing

Provides the following advantages in high-speed campus LAN settings:

  • Limits congestion on TFTP transfers to centralized remote TFTP servers
  • Eliminates the need to manually control firmware upgrades
  • Reduces phone downtime during upgrades when large numbers of devices are reset simultaneously

Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios that run over bandwidth-limited WAN links.

For more information, see Set Up Peer Firmware Sharing.

Phone Secure Web Access

Cisco Unified IP Phones can securely access the web with the use of a phone trust store called "phone-trust."

For more information, see the "Security Overview" chapter in the Cisco Unified Communications Manager Security Guide.

Plantronics Blackwire C220 USB Headset

The phones support this headset.

For more information, see USB Headsets.

PLK Support For Queue Statistics

Enables the users to query the call queue statistics for hunt pilots and the information appears on phone screen.

For more information, see Feature Buttons and Softkeys

Plus Dialing

Allows the user to dial E.164 numbers that are prefixed with a "+" sign.

To dial the + sign, the user needs to press and hold the "*" key for at least 1 second. This applies to dialing the first digit for an on-hook or off-hook call only.

No configuration required.

Power Negotiation over LLDP

Allows the phone to negotiate power using LLDP and CDP protocols.

Power Negotiation should not be disabled when the phone is connected to a switch that supports power negotiation. If disabled, it could cause the switch to shut off power to the phone.

The Power Negotiation feature is enabled by default.

To change the setting of Power Negotiation to Disabled, select Disabled in the Power Negotiation drop-down list in the Product Specific Configuration area of the Phone Configuration window (Device > Phone).

For more information, see Cisco Unified Communications Manager Administration Guide.

Presence-Enabled Directories

Allows a user to monitor the call state of another directory number (DN) that is listed in call logs, speed dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.

For more information, see "Presence" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of another user.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This feature can be useful for phones that are designated for calling emergency or "hotline" numbers.

For more information, see "Directory Number Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Programmable Feature Button

The administrator can assign features to programmable keys. When the administrator configures features on a feature button, the features always remain visible and accessible to the user; for example, the administrator can assign a dedicated Pickup button on the phone.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Administration Guide, "Phone Button Template Configuration" chapter

Prompt for Barge

Provides an option to display a visual alert prompt when a user tries to barge into a call. This feature is configured on the phone by the user in Settings > Preferences > Barge Alert.

By default, the Barge Alert option is set to Off and the user can barge into an eligible shared lined without receiving a prompt. When Barge Alert is set to On, an alert displays and the user must confirm the barge.

No configuration required.

Protected Calling

Provides a secure (encrypted) connection between two phones. A security tone plays at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

For more information about security, see Supported Security Features.

For more information, see Cisco Unified Communications Manager Security Guide.

Quality Reporting Tool (QRT)

Allows users to use Report Quality on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of desired user interaction with QRT.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter

Redial

Allows users to call the most recently dialed phone number by pressing Redial.

No configuration required.

Remote Port Configuration

Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications Manager Administration. This practice enhances the performance for large deployments with specific port settings.

Note   

If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager Administration, the data cannot be changed on the phone.

For more information, see Remote Port Configuration Setup.

Ring Tone Setting

Identifies ring type that is used for a line when a phone has another active call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Custom Phone Rings

Ringtone

Users can customize how their phone indicates an incoming call and a new voice mail message.

For more information, see "Custom Phone Rings" chapter in the Cisco Unified Communications Manager Features and Services Guide.

RTCP Control For Video

The administrator can enable the phones to transmit and receive RTCP packets for both audio and video streams in a video call.

Configure the RTCP for video parameter from the Phone Configuration or Common Phone Profile Configuration window in Cisco Unified Communications Manager Administration.

For more information, see the Cisco Unified Communications Manager Administration Guide.

RTCP Hold For SIP

Ensures that the gateway does not drop held calls. The gateway checks the status of the RTCP port to determine whether a call is active or not. By keeping the phone port open, the gateway will not end held calls.

No configuration required.

Secure and Nonsecure Indication Tone

Controls the playing of the Secure indication tone. For more information, see Secure and Nonsecure Call Indication Tone.

No configuration required.

Secure Extension Mobility Cross Cluster

Enables a user in one cluster (using an encrypted/authenticated Cisco Unified IP Phone with TFTP Encrypted Config/Digest Authentication enabled) to log in to another cluster when two cluster are both in mixed mode.

For more information, see the "Cisco Extension Mobility Cross Cluster" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Secure Conference

Allows secure phones to place conference calls by using a secured conference bridge.

As new participants are added by using the Confrn or Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.

The Conference List displays the security level of each conference participant. Initiators can remove nonsecure participants from the Conference List. (Noninitiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.)

For more information about security, see Supported Security Features.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter
  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager Security Guide

Separate Audio and Video Mute

Allows the administrator to control the user's ability to mute the audio while transmitting a video image.

This feature is disabled by default.

For more information, see Set Up Separate Audio and Video Mute.

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

Note   

Some services appear on the phone by default, or you can disable them so that they do not display on the phone.

For more information see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter

Services URL Button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

For more information see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter

Session Handoff

Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line then flash simultaneously.

After a user answers the call from one of the Cisco Unified devices, the other Cisco Unified devices that share the same line display a Remote in Use message. However, if the call fails to switch from the mobile phone, the mobile phone might display a Cannot Move Conversation message.

For more information, see:

  • Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration" chapter

Shared Line

Allows a user with multiple phones to share the same phone number or allows a user to share a phone number with a coworker.

For more information, see "Understanding Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide.

Simplified New Call Bubble

Provides a new user interface for off-hook dialing. It is disabled by default.

The Simplified New Call Window does not allow the user to select a number from the call history.

To enable Simplified New Call in the Cisco Unified CM Administration application, navigate to the Phone Configuration window, then set the Simplified New Call UI field to Enabled.

For more information, see Cisco Unified Communications Manager Administration Guide.

SIP Phone No Alert Name

The SIP Phone No Alert Name feature makes it easier for end users to identify alert calls by displaying the alert name in the Placed Calls history.

No configuration required.

SSH Disable

Enables or disables the use of SSH on the phone.

For more information, see SSH Access.

Softkey Policy Control

Enables you to configure certain features as either softkeys or programmable feature buttons.

For more information, see Enable Softkey Policy Control.

Softkey Template

Allows you to manage the softkeys on the Cisco Unified  IP Phones.

A maximum of 16 softkeys can be configured per template. However, the phone supports 18 softkeys per set, so that you can add two built-in softkeys to each softkey set.

For more information, see Softkey Template Setup.

Speed Dial

Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.

Note   

You can use Speed Dialing while on-hook or off-hook.

Users assign index codes from the User Options web pages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter

sRTP Secure Video

The administrator can configure the RTCP authentication tag length for secure video calls.
  1. Native Video supports security, but CUVA has only a nonsecure stream.
  2. For secure video calls, the secure icon displays on phone screen in the top right corner if Picture in Picture (PIP) is not active. When PIP is active, the icon displays in the top left corner.
  3. The RTCP authentication tag length can only be configured for the audio stream. The video stream has a default 80-bit configuration and cannot be configured.

Configure the 80-bit SRTCP field from the Phone Configuration, Common Phone Profile Configuration, or Enterprise Phone Configuration window in Cisco Unified Communications Manager Administration.

For more information, see the Cisco Unified Communications Manager Administration Guide.

Support For Hold Button On USB Headsets

Provides support for USB headsets equipped with a Hold button. Users can put a call on hold using the headset button and retrieve the call using the Resume softkey on their phone.

No configuration required.

Support For USB Headsets

The phones support the following USB headsets:
  • BlackWire C220 Series
  • BlackWire C420
  • Blackwire C620
  • Savi 7xx
  • Voyager Pro UC v2

No configuration required.

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Date/Time Group Configuration" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

The user can connect two calls to each other. The user can remain on the line or transfer the call without staying on the line.

No configuration required.

Uniform Resource Identifier Dialing

The Uniform Resource Identifier (URI) Dialing feature enables the user to place calls by using an alphanumeric URI address as a directory number, for example, bob@cisco.com. The user must enter the URI address to select the contact.

The phone screen displays the call information for the URI call. The call logs record the URI call information in the Call History and the Details page.

Note   

The user cannot use the soft keypad to place calls by URI address.

For more information, see:

  • Cisco Unified Communications Manager Features and Services Guide
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP)

Uniform Resource Identifier Dialing Enhancement

Allows you to specify the device display preference for calls that have both Directory Number (DN) and URI available.

If the URI Dialing Display Preference is set to DN then DN is displayed when available. If the URI Dialing Display Preference is set to URI then URI is displayed available.

For more information, see the
  • Cisco Unified Communications Manager Features and Services Guide
  • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP)

Unique Call ID Display

Ensures that all calls with the same group call ID display the same call ID on all the phones in the group. Displaying the same call ID on all phones ensures that group users can identify the correct active call.

No configuration required.

Unique cBarge Call Instance ID

Enhances cBarge by giving the legs of the call the same Call ID.

No configuration required.

VDI VPN

Provides integrated VPN functionality for Cisco virtual desktop infrastructure (VDI) clients.

For more information, see Cisco VXC VPN.

Video Mode

Allows a user to select the video display mode for viewing a video conference, depending on the modes that are configured in the system.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter

Video Support

Enables video support on the phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter
  • Cisco VT Advantage Administration Guide, "Overview of Cisco VT Advantage" chapter

VPN

Using SSL, provides a virtual private network (VPN) connection on the Cisco Unified IP Phone when it is located outside a trusted network or when network traffic between the phone and Unified Communications Manager must cross untrusted networks.

Note   

This VPN is differs from VXC VPN. See the description of Cisco VXC VPN in this table.

For more information, see the "Virtual Private Networks Setup" chapter in the Cisco Unified Communications Manager Security Guide.

Voice Messaging System

Enables callers to leave messages if calls are unanswered.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Survivable Remote Site Telephony

Survivable Remote Site Telephony (SRST) ensures that basic phone functions remain accessible when communications with the controlling Cisco Unified Communications Manager are broken. In this scenario, the phone can keep an in-progress call active, and the user can access a subset of the features available. When failover occurs, the user receives an alert message on the phone.

The following table describes the availability of features during failover.

Table 2 SRST feature support

Feature

Supported

Notes

New Call

Yes

 

End Call

Yes

 

Redial

Yes

 

Answer

Yes

 

Hold

Yes

 

Resume

Yes

 

Conference

Yes

 

Conference to Active Calls (Join)

No

The Active Calls softkey does not display.

Conference List

No

 

Transfer

Yes

 

Transfer to Active Calls (Direct Transfer)

No

 

Auto Answer

Yes

 

Call Waiting

Yes

 

Caller ID

Yes

 

Audible Message Waiting Indicator

Yes

 

All Calls Programmable Line Key

Yes

 

Answer Programmable Line Key

Yes

 

Unified Session Presentation

Yes

Conference is the only feature supported due to other feature limitations.

Voicemail

Yes

Voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.

Call Forward All

Yes

Forward state is only available on the phone that sets the forward because there are no shared line appearances in SRST mode. The Call Forward All settings are not preserved on failover to SRST from the Cisco Unified Communications Manager, or from SRST fail-back to the Communications Manager. Any original Call Forward All still active on the Communications Manager should be indicated when the device reconnects to the Communications Manager after failover.

Speed Dial

Yes

Service IRL Programmable Line Key

Yes

To Voicemail (iDivert)

No

The iDivert softkey does not display.

Line Filters

Partial

Lines are supported but cannot be shared.

Park Monitoring

No

The Park softkey does not display.

Barge

No

User sees the message That feature is not currently available.

Enhanced Message Waiting Indication

No

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

Directed Call Park

No

The softkey does not display.

BLF

Partial

BLF feature key works like Speed Dial keys.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey does not display.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Hunt Group

No

The softkey causes no action.

Intercom

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey does not display.

Secure and Nonsecure Call Indication Tone

When a phone is configured as secure (encrypted and trusted) in Unified Communications Manager, it can be given a "protected" status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call:

  • Protected Device: To change the status of a secure phone to protected, check the "Protected Device" check box in the Phone Configuration window in Cisco Unified Communications Manager Administration (Device > Phone).
  • Play Secure Indication Tone: To enable the protected phone to play a secure or nonsecure indication tone, set the Play Secure Indication Tone setting to True. By default, Play Secure Indication Tone is set to False. You set this option in Cisco Unified Communications Manager Administration (System > Service Parameters). Select the server and then the Unified Communications Manager service. In the Service Parameter Configuration window, select the option in the Feature - Secure Tone area. The default is False.

Only protected phones hear these secure or nonsecure indication tones. Nonprotected phones never hear tones. If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected phone plays the appropriate tone.

A protected phone plays a tone or not under these circumstances:

  • When the option to play the tone is enabled, Play Secure Indication Tone option is enabled (True):
    • When end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses).
    • When end-to-end nonsecure media is established and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).

If the Play Secure Indication Tone option is disabled, no tone plays.

Product-Specific Configuration

Cisco Unified Communications Manager Administration allows you to set some product-specific configuration parameters for Cisco Unified IP Phones in any of the following windows:

  • Phone Configuration window (Device > Phone); Product Specific Configuration portion of window
  • Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile)
  • Enterprise Phone Configuration window (System > Enterprise Phone Configuration)

Product-Specific Configuration Parameters

You can set the following parameters in any of the previously listed configuration windows:

  • Back USB Port (for Cisco Unified IP Phones 9951 and 9971)
  • Side USB Port
  • Enable/Disable USB Classes
  • Bluetooth (for Cisco Unified IP Phones 9951 and 9971)
  • Bluetooth Profiles (only for Cisco Unified IP Phones 9951 and 9971)
  • WLAN (for Cisco Unified IP Phone 9971 only)
  • Settings Access
  • Web Access
  • Days Display Not Active
  • Display on Time
  • Display on Duration
  • Display Idle Timeout
  • Enable Power Save Plus
  • Phone On Time
  • Phone Off Time
  • Phone Off Idle Timeout
  • Enable Audio Alert
  • EnergyWise Domain
  • EnergyWise Secret
  • Allow EnergyWise Overrides
  • Load Server
  • RTCP
  • Peer Firmware Sharing
  • Cisco Discovery Protocol (CDP): Switch Port
  • Cisco Discovery Protocol (CDP): PC Port
  • Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port
  • Link Layer Discovery Protocol (LLDP): PC Port
  • 802.1x Authentication
  • Switch Port Remote Configuration
  • PC Port Remote Configuration
  • Automatic Port Synchronization
  • Power Negotiation
  • Restrict Data Rates
  • SSH Access
  • Incoming Call Toast Timer
  • Provide Dial Tone from Release Button
  • Hide Video By Default
  • Background Image
  • Simplified New Call UI
  • Enable VXC VPN for MAC
  • VXC VPN Option
  • VXC Challenge
  • VXC-M Servers
  • Revert to All Calls
  • 80-bit SRTCP
  • RTCP for Video
  • Record Call Log from Shared Line
  • Show Call History for Selected Line Only
  • Actionable Incoming Call Alert
  • DF bit
  • Default Line Filter

Note


Click the ? button in Cisco Unified Communications Manager Administration for descriptions of these parameters.


Override Common Settings Check Box

When you set the parameters, check the Override Common Settings check box for each setting that you wish to update. If you do not check this box, the corresponding parameter setting does not take effect. If you set the parameters in the three configuration windows, the setting takes precedence in the following order:

  1. Phone Configuration window
  2. Common Phone Profile window
  3. Enterprise Phone Configuration window

Corporate and Personal Directory Setup

The Contact button on the Cisco Unified IP Phone gives users access to several directories. These directories can include:

Corporate Directory

Allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories.

Personal Directory

Allows a user to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory.

Corporate Directory Setup

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes user rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific phone extension.

For more information, see "Understanding Directory Numbers" in the Cisco Unified Communications Manager System Guide.

After you complete the LDAP directory configuration, users can use the Corporate Directory service on their phone to look up users in the corporate directory.

Personal Directory Setup

Personal Directory consists of the following features:

  • Personal Address Book (PAB)
  • Speed Dials
  • Address Book Synchronization Tool (TABSynch)

Users can use these methods to access Personal Directory features:

  • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages.
  • From the Cisco Unified IP Phone: Choose Contacts to search the corporate directory or the user personal directory.
  • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the WAB. TabSync can then be used to synchronize the WAB with Personal Directory. For instructions about TABSync, see Obtain Cisco Unified IP Phone Address Book Synchronizer and Cisco Unified IP Phone Address Book Synchronizer Deployment.

To ensure that Cisco IP Phone Address Book Synchronizer users access only their end-user data, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and sign-in information.

Cisco IP Manager Assistant

Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers and assistants handle phone calls more effectively.

IPMA services must be configured in Cisco Unified Communications Manager before users can access them. For detailed information on configuring IPMA, see Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager Features and Services Guide.

IPMA has three key components:
Manager

A manager is the user whose incoming calls are intercepted by the call routing service.

Assistant

An assistant is the user who handles calls on behalf of a manager.

Assistant Console

The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features.

IPMA supports two modes of operation: proxy line support and shared line support. Both modes support multiple calls per line for the manager. The IPMA service supports both proxy line and shared line support in a cluster.

In shared-line mode, the manager and assistant share a directory number and calls are handled on the shared line. Both the manager phone and the assistant phone ring when a call is received on the shared line. Shared-line mode does not support default assistant selection, assistant watch, call filtering or divert all calls.

In proxy-line mode, the assistant handles calls on behalf of a manager using a proxy number. Proxy-line mode supports all IPMA features.

IPMA Softkey Templates

IPMA features are accessed by softkeys and through Phone Services. The softkey template is configured in Cisco Unified Communications Manager. IPMA supports the following standard softkey templates:
Standard Manager

Supports manager for proxy mode.

Standard Shared Mode Manager

Supports manager for shared mode.

Standard Assistant

Supports assistant in proxy or in shared mode.

The following table describes the softkeys available in the softkey templates.

Table 3 IPMA Softkeys
Softkey Call State Description
Redirect Ringing, Connected, OnHold Divert the selected call to a preconfigured target.
Intercept All states Divert a call from the assistant's phone to the manager's phone and autoanswer it.
Set Watch All states View the status of call being handled by an assistant.
TransVM Ringing, Connected, OnHold Redirect the selected call to the manager's voice mail.
Divert All All states Divert all calls that are routed to the manager to a preconfigured target.

Note


Intercept, Set Watch, and Divert All should only be configured for a manager phone in proxy line mode.


Related References

IPMA Proxy Line Support

When you configure Cisco IPMA in proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number. The proxy number is not the directory number for the manager, but an alternate number chosen by the system and that an assistant uses to handle manager calls. In proxy-line mode, a manager and an assistant have access to all features that are available in IPMA, which include default assistant selection, assistant watch, call filtering, and divert all.

In order to access proxy-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service.

For detailed information on configuring proxy-line support, see Cisco Unified Communications Manager Administration Guide, "Configure Cisco Unified Communications Manager Assistant with proxy line support" chapter.

IPMA Shared Line Support

If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on directory number 1701, both the manager phone and the assistant phone rings.

Not all IPMA features are available in shared-line mode including default assistant selection, assistant watch, call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console application. The assistant phone does not have the softkey for the divert all feature. The manager phone does not have the softkeys for assistant watch, call intercept, or divert all feature.

In order to access shared-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service.

For detailed information on configuring shared-line support, see Cisco Unified Communications Manager Administration Guide, "Configure CUCM Assistant with shared line support" chapter.

Feature Buttons and Softkeys

The following table provides information about features that are available on softkeys, features that are available on dedicated feature buttons, and features that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco Unified IP Phone administration.

For information about configuring programmable feature buttons, see the Phone Button Templates. For information about configuring features that can appear as softkeys or programmable buttons, see Feature Control Policy.

Table 4 Features and Corresponding Buttons and Softkeys 

Feature name

Dedicated feature button

Programmable feature button

Softkey

Alert Calls

X

All Calls

X

Answer

X

Call Back

X

X

Call Forward All

X

X

Call Park

X

X

Call Park Line Status

X

Call Pickup (Pick Up)

X

X

Call Pickup Line Status

X

Conference

X

X (available while on a conference only)

Divert

X

Do Not Disturb

X

Group Pickup (Group Pick Up)

X

X

Hide video

Show video

X

Hold

X

Hunt Groups

X

Intercom

X

Malicious Call Identification (MCID)

X

X

Meet Me

X

X

Mobile Connect (Mobility)

X

X

Mute

X

Other Pickup

X

X

PLK Support for Queue Status

X

Privacy

X

Queue Status

 

X

 

Quality Reporting Tool (QRT)

X

X

Redial

X

X

Speed Dial

X

X

Speed Dial Line Status

X

X

Support for Hold Button on USB Headsets

X

Transfer

X

X (available during a transfer only)

Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable buttons. Call-handling features that can be assigned to buttons include Answer, Mobility, and All Calls.

Ideally, you modify templates before you register phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.


Note


The default Cisco Unified IP Phone 9971 template that ships with the phone uses buttons 1 and 2 for lines.


Modify Phone Template

The Cisco Unified Communications Manager Device Settings page contains the phone template.

Procedure
    Step 1   Choose Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration.
    Step 2   To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window.

    See the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide for more information.


    Phone Button Template for All Calls

    We recommend that you provision an All Calls button for users with multiple shared lines. When you configure an All Calls button on the phone, you enable the users to do the following:

    • Press All Calls to display a consolidated list of current calls from all lines on the phone.
    • Press All Calls under Call History to displays a list of all missed calls from all lines on the phone.
    • Place a call on the user primary line when the user goes off-hook. All Calls automatically defaults to the user primary line for any outgoing call.

    To add the All Calls button, modify the phone button template and then assign the template to the phone.

    Phone Button Template for Personal Address Book or Speed Dials

    You can modify a phone button template to associate a service URL with a programmable button. Doing so provides users with single-button access to the PAB and Speed Dials. Before you modify the phone button template, you must configure PAB or Speed Dials as an IP Phone service.

    Set Up PAB or Speed Dial as IP Phone Service

    To configure PAB or Speed Dial as an IP Phone service (if it is not already a service), follow these steps:

    Procedure
      Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.

      The Find and List IP Phone Services window displays.

      Step 2   Click Add New.

      The IP Phone Services Configuration window displays.

      Step 3   Enter the following settings:
      • Service Name and ASCII Service Name: Enter Personal Address Book.
      • Service Description: Enter an optional description of the service.
      • Service URL For PAB, enter the following URL: http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
      • Secure Service URL For PAB, enter the following URL: https://<Unified CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: https://<Unified-CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd
      • Service Category: Select XML Service.
      • Service Type: Select Directories.
      • Enable: Select the check box. http://<IP_address> or https://<IP_address> (Depends on the protocol that the Cisco Unified IP Phone supports.)
      Step 4   Select Save.

      You can add, update, or delete service parameters as described in the "Cisco Unified IP Phone Services Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

      Note   

      If you change the service URL, remove an IP Phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes; otherwise, users must resubscribe to the service to rebuild the correct URL.


      Modify Phone Button Template for PAB or Fast Dial

      For more information about IP Phone services, see "Cisco Unified IP Phone Services Configuration" chapter in the Cisco Unified Communications Manager Administration Guide. For more information about configuring line buttons, see "Cisco Unified IP Phone Configuration" chapter and "Configuring Speed-Dial Buttons" section in the Cisco Unified Communications Manager Administration Guide.

      Procedure
        Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.
        Step 2   Click Find.
        Step 3   Select the phone model.
        Step 4   Select Copy, enter a name for the new template, and then select Save.

        The Phone Button Template Configuration window opens.

        Step 5   Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line.
        Step 6   Select Save to create a new phone button template that uses the service URL.
        Step 7   Choose Device > Phone and open the Phone Configuration window for the phone.
        Step 8   Select the new phone button template from the Phone Button Template drop-down list.
        Step 9   Select Save to store the change and then select Reset to implement the change.

        The phone user can now access the User Options web pages and associate the service with a button on the phone.


        SoftkeyTemplate

        Using Cisco Unified Communications Manager Administration, you can associate a maximum of 18 softkeys with applications that are supported by the Cisco Unified IP Phone 8961, 9951 and 9971. Cisco Unified Communications Manager supports the Standard User and Standard Feature softkey template.

        An application that supports softkeys has one or more standard softkey templates associated with it. You modify a standard softkey template by copying it, renaming it, and then updating the new template. You can also modify a nonstandard softkey template.

        The Softkey Control parameter shows if softkeys of a phone are controlled by the Feature Control Policy or the Softkey Template feature. The Softkey Control parameter is a required field.

        The default is Feature Control Policy.

        To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window.

        For more information about configuring this feature, see the Cisco Unified Communications Manager Administration Guide, "Softkey Template Configuration" chapter, and the Cisco Unified Communications Manager System Guide, "Softkey Template" chapter.

        The Cisco Unified IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings. The following table lists the features and the softkeys that can be configured on a softkey template, and identifies whether it is supported on the Cisco Unified IP Phones.


        Note


        Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.


        Table 5 Configurable Softkeys

        Feature

        Configurable Softkeys in the Softkey Template Configuration

        Supported as a Softkey on Cisco Unified IP Phone 8961, 9951 and 9971

        Notes

        Answer

        Answer (Answer)

        Yes

        Call Back

        Call Back (CallBack)

        Yes

        Call Forward All

        Forward All (cfwdAll)

        Yes

        Phone displays Forward All or Forward Off.

        Call Park

        Call Park (Park)

        Yes

        Call Pickup

        Pick Up (Pickup)

        Yes

        cBarge

        Conference Barge (cBarge)

        Yes

        Both Barge and cBarge are supported. But only one will be displayed on the phone.

        Conference

        Conference (Confrn)

        Yes

        Conference is a dedicated button.

        Conference List

        Conference List (ConfList)

        Yes

        Phone displays Show Detail.

        Divert

        Immediate Divert (iDivert)

        Yes

        Phone displays Divert.

        Do Not Disturb

        Toggle Do Not Disturb (DND)

        Yes

        Configure Do Not Disturb as a programmable line button or as a softkey.

        End Call

        End Call (EndCall)

        Yes

        Group Pickup

        Group Pick UP (GPickUp)

        Yes

        Hold

        Hold (Hold)

        No

        Hold is a dedicated button.

        Hunt Group

        HLog (HLog)

        Yes

        Configure Hunt Group as a programmable feature button.

        Join

        Join (Join)

        No

        Malicious Call Identification

        Toggle Malicious Call Identification (MCID)

        Yes

        Configure Malicious Call Identification as a programmable feature button or as a softkey.

        Meet Me

        Meet Me (MeetMe)

        Yes

        Mobile Connect

        Mobility (Mobility)

        Yes

        Configure Mobile Connect as a softkey.

        New Call

        New Call (NewCall)

        Yes

        Other Pickup

        Other Pickup (oPickup)

        Yes

        PLK Support for Queue Statistics

        Queue Status

        No

        Quality Reporting Tool

        Quality Reporting Tool (QRT)

        Yes

        Configure Quality Reporting Tool as a programmable feature button or as a softkey.

        Redial

        Redial (Redial)

        Yes

        Remove Last Conference Participant

        Remove Last Conference Participant (Remove)

        No

        Resume

        Resume (Resume)

        Yes

        Select

        Select (Select)

        No

        Speed Dial

        Abbreviated Dial (AbbrDial)

        Yes

        Phone displays SpeedDial.

        Transfer

        Direct Transfer (DirTrfr)

        Yes

        Transfer is a dedicated button.

        Configure transfer (Direct Transfer policy) in the Product Specific Configuration Layout section in Phone Configuration.

        Video Mode Command

        Video Mode Command (VidMode)

        No

        Cisco IP Manager Assistant (IPMA) provides additional softkeys that can be controlled by the softkey template. For information on the IPMA softkeys, see Cisco IP Manager Assistant

        Feature Control Policy

        You can limit the appearance of some telephony features on the Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling these features in the feature control policy configuration. When you disable a feature in the feature control policy configuration for a phone, you restrict user access to the feature and the softkeys for the feature do not display on the phone.

        The Feature Control Policy also controls the display of the following features as either softkeys or programmable line keys:

        • Malicious Caller ID
        • Pick Up
        • Group Pick Up
        • Other Pick Up
        • Meet Me
        • Quality Reporting Tool
        • Mobility

        For more information, see the "Feature Control Policy" chapter in the Cisco Unified Communications Manager Administration Guide.

        Create Feature Control Policy

        To create a Feature Control Policy, follow these steps:

        Procedure
          Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Feature Control Policy.

          The Find and List Feature Control Policy window displays.

          Step 2   Click Add New to define a set of policies.
          Step 3   Enter the following settings.
          • Name: Enter a name for a new Feature Control Policy
          • Description: Enter a description.
          • Feature Control Section: Check the check box for the features for which you want to change the default setting. See Feature Control Policy Default Values for the list of features that can be configured and the default value.
          Step 4   Click Save.
          Step 5   Apply the policy to the phone by including it in the following windows:
          • Enterprise Parameters Configuration: Applies to all phones in the system.
          • Common Phone Profile Configuration: Applies to all phones in a group.
          • Phone Configuration: Applies to an individual phone.

          Feature Control Policy Default Values

          The following table lists the features that a Feature Control Policy can control and their default values.

          Table 6 Feature Control Policy Default Values

          Feature

          Default Value

          Forward All

          Enabled

          Park

          Disabled

          To Voicemail

          Disabled

          Conference List

          Enabled

          Speed Dial

          Enabled

          Call Back

          Enabled

          Redial

          Enabled

          Barge

          Enabled

          Malicious Caller ID

          Disabled

          Pick Up

          Disabled

          Group Pick Up

          Disabled

          Other Pick Up

          Disabled

          Meet Me

          Disabled

          Quality Reporting Tool

          Disabled

          Mobility

          Disabled

          Services Setup

          You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8961, 9951, and 9971. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone. The Cisco Unified IP Phone manages each service as a separate application. Examples of services include local movie times, stock quotes, and weather reports.

          Before a user can access any service:

          • You must use Cisco Unified Communications Manager Administration to configure services that are not present by default.
          • The user must subscribe to services by using the Cisco Unified Communications Manager User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP phone applications. However, a user cannot subscribe to any service that you configure as an enterprise subscription.

          Before you set up services, gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network. This activity is not applicable for the default services that Cisco provides.

          To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. For more information, see the "Cisco Unified IP Phone Services Configuration" chapter in the Cisco Unified Communications Manager Administration Guide and the "Cisco Unified IP Phone Services" chapter in the Cisco Unified Communications Manager System Guide.

          After you configure these services, verify that your users can access the Cisco Unified Communications Manager User Options web-based application, from which they can select and subscribe to configured services. See Phone Features User Subscription and Setup for a summary of the information that you must provide to end users.


          Note


          To configure Cisco Extension Mobility services for users, see the "Cisco Extension Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.


          Add Users to Cisco Unified Communications Manager

          Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

          • Access the corporate directory and other customized directories from a Cisco Unified IP Phone.
          • Create a personal directory.
          • Set up speed dial and call forwarding numbers.
          • Subscribe to services that are accessible from a Cisco Unified IP Phone.

          You can add users to Cisco Unified Communications Manager by using one of these following methods:

          • To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration. For more information, see the "End User Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.
          • To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users. For more information, see the "Bulk Administration" chapter in the Cisco Unified Communications Manager Administration Guide.

          User Options Web Pages Management

          From the User Options web pages, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see the user guide.

          Set Up Access to User Options Web Pages

          Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

          Make sure to provide end users with the following information about the User Options web pages:

          • The URL for accessing the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed and portnumber is the port number on that host.
          • A user ID and default password for accessing the application.These settings correspond to the values that you entered when you added the user to Cisco Unified Communications Manager.

          For more information, see:

          • Cisco Unified Communications Manager Administration Guide, “User Group Configuration” chapter
          • Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter
          • Cisco Unified Communications Manager Administrator Guide, “Role Configuration” chapter

          Add User to End User Group

          To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps:

          Procedure
            Step 1   From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

            The Find and List Users window displays.

            Step 2   Enter the appropriate search criteria and click Find.
            Step 3   Select the Standard CCM End Users link. The User Group Configuration window for the Standard CCM End Users appears.
            Step 4   Select Add End Users to Group. The Find and List Users window appears.
            Step 5   Use the Find User drop-down list boxes to find the users that you want to add and click Find.

            A list of users that matches your search criteria appears.

            Step 6   In the list of records that appear, click the check box next to the users that you want to add to this user group. If the list is long, use the links at the bottom to see more results.
            Note   

            The list of search results does not display users that already belong to the user group.

            Step 7   Choose Add Selected.

            Associate Phones with Users

            You associate phones with users from the Cisco Unified Communications Manager End User window.

            Procedure
              Step 1   From Cisco Unified Communications Manager Administration, choose User Management > End User.

              The Find and List Users window appears.

              Step 2   Enter the appropriate search criteria and click Find.
              Step 3   In the list of records that appear, select the link for the user.
              Step 4   Select Device Association.

              The User Device Association window appears.

              Step 5   Enter the appropriate search criteria and click Find.
              Step 6   Choose the device that you want to associate with the user by checking the box to the left of the device.
              Step 7   Choose Save Selected/Changes to associate the device with the user.
              Step 8   From the Related Links drop-down list in the upper, right corner of the window, select Back to User, and click Go.

              The End User Configuration window appears and the associated devices that you chose display in the Controlled Devices pane.

              Step 9   Choose Save Selected/Changes.

              Customize User Options Web Page Display

              Most options that display on the User Options web pages appear by default. However, the system administrator must set the following options by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

              • Show Ring Settings
              • Show Line Text Label Settings
              • Show Call Forwarding

              Note


              The settings apply to all User Options web pages at your site.


              To specify the options that appear on the User Options web pages, perform these steps:

              Procedure
                Step 1   From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

                The Enterprise Parameters Configuration window appears.

                Step 2   In the CCMUser Parameters area, specify whether a parameter displays on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:
                • True: Option displays on the User Options web pages (default except for Show Ring Settings, Show Line Text Label, and Show Call Forwarding).
                • False: Option does not display on the User Options web pages.
                • Show All Settings: All Call Forward settings display on the User Options web pages (default).
                • Hide All Settings: No Call Forward settings display on the User Options web pages.
                • Show Only Call Forward All: Only Call Forward All calls displays on the User Options web pages.

                Feature Setup

                This section contains additional procedures for setting up some of the phone features.

                Set Up Automatic Port Synchronization

                To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

                To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in the Enterprise Phone Configuration window (System > Enterprise Phone Configuration).

                Set Up Bluetooth Profiles

                For more information on Bluetooth profiles, see the Cisco Unified Communications Manager Administration Guide.

                Procedure
                  Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
                  Step 2   Find your phone from the list of phones that display in Cisco Unified Communications Manager.
                  Step 3   Click on the Device Name of the phone.

                  The Phone Configuration window appears.

                  Step 4   Go to the Product Specific Configuration Layout area and from the Bluetooth Profiles drop-down list, choose the applicable profile.

                  The Handsfree profile is selected by default.

                  Step 5   Check the Override Common Settings check box for any setting in the Product Specific Configuration area that you wish to update.
                  • If you do not check this check box, the corresponding parameter setting does not take effect.
                  • Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

                  If you also set these same parameters in these other windows, the setting that takes precedence is determined in the following order:

                  1. Device Configuration window settings (highest precedence)
                  2. Common Phone Profile Configuration window settings
                  3. Enterprise Phone Configuration window settings (lowest precedence)

                  Call Forward Notification Setup

                  You set up the information that the user sees from Cisco Unified Communications Manager Administration in the Device Configuration window (Device > Phone). The following table describes the Call Forward Notification fields.

                  Table 7 Call Forward Notification Fields

                  Field

                  Description

                  Caller Name

                  When this check box is checked, the caller name displays in the notification window.

                  By default, this check box is checked.

                  Caller Number

                  When this check box is checked, the caller number displays in the notification window.

                  By default, this check box is not checked.

                  Redirected Number

                  When this check box is checked, the information about the caller who last forwarded the call displays in the notification window.

                  Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, the notification box that D sees contains the phone information for caller C.

                  By default, this check box is not checked

                  Dialed Number

                  When this check box is checked, the information about the original recipient of the call displays in the notification window.

                  Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, then the notification box that D sees contains the phone information for caller B.

                  By default, this check box is checked.

                  Client Matter Codes Setup

                  To force users to enter a Client Matter Code (CMC) when placing a call, configure the fields in the Client Matter Code Configuration window (Call Routing > Client Matter Codes). The following table describes the Client Matter Code field.

                  Table 8 CMC Field

                  Field

                  Description

                  Require Client Matter Code

                  This check box controls whether the system prompts the user for a CMC upon placing a call.

                  For more information, see the "Route Pattern Configuration" chapter of the Cisco Unified Communications Manager Administration Guide.

                  Enable Line Status for Call Lists

                  To enable the Line Status for Call Lists perform the following procedure:

                  Procedure
                    Step 1   Go to Cisco Unified CM Administration and choose System > Enterprise Parameters.

                    The Enterprise Parameters Configuration window appears.

                    Step 2   From the Line Status for Call Lists drop-down list box, choose the applicable profile.

                    The Disabled option is selected by default.

                    Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

                    If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:
                    1. Device Configuration window settings
                    2. Common Phone Profile window settings
                    3. Enterprise Phone Configuration window settings

                    Set Up Dual Bank Information

                    To set up Dual Bank Information, follow these steps:

                    Procedure
                      Step 1   In Cisco Unified Communications Manager Administration, choose Device > Device Defaults.
                      Step 2   Check the load information in the Inactive Load Information field.
                      Step 3   Choose Bulk Administration > Import/Export > Export > Device Defaults, and schedule an export job.
                      Step 4   Download the exported tar file and untar it.
                      Step 5   Check the file format in the exported CSV file and verify that the CSV file has an Inactive Load Information column with the correct value.
                      Note   

                      The CSV file value must match the Device Default value in the Cisco Unified Communications Manager Administration window.


                      Forced Authorization Codes Setup

                      To force users to enter a Forced Authorization Code (FAC) when placing a call, configure the fields in the Forced Authorization Code Configuration window (Call Routing > Forced Authorization Code). The following table describes the Forced Authorization Code fields.

                      Table 9 FAC Field

                      Field

                      Description

                      Require Forced Authorization Code

                      Select the check box to require a user to enter an FAC.

                      Authorization Level

                      The code that the user must enter to be authorized to place the call.

                      For more information, see the "Route pattern setup" chapter of the Cisco Unified Communications Manager Administration Guide.

                      Incoming Call Toast Timer Setup

                      You can set the time that the Incoming Call Toast (incoming call notification window) displays on the user phone. You set up the feature from one of the following Cisco Unified Communications Manager windows:

                      • Enterprise Phone Configuration (System > Enterprise Phone)
                      • Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile)
                      • Phone Configuration (Device > Phone)

                      The following table describes the Incoming Call Toast Timer.

                      Table 10 Incoming Call Toast Timer Field

                      Field

                      Description

                      Incoming Call Toast Timer

                      Gives the time, in seconds, that the toast displays. The time includes the fade-in and fade-out times for the window.

                      The possible values are 3, 4, 5, 6, 7, 8, 9, 10, 15, 30, and 60.

                      The default is 5.

                      Set Up Peer Firmware Sharing

                      When enabled, the feature allows the phone to discover similar phones on the subnet that are requesting the files that make the firmware image, and to automatically assemble transfer hierarchies on a per-file basis. The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy, and the files are then rapidly transferred down the transfer hierarchy to the other phones on the subnet that are using TCP connections.

                      Procedure
                        Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
                        Step 2   Find your phone from the list of phones that associate with the Cisco Unified Communications Manager.
                        Step 3   Click on the Device Name of the phone. The Phone Configuration window appears.
                        Step 4   Go to Product Specific Configuration Layout area and select Enable from the Peer Firmware Sharing drop-down list.

                        The Peer Firmware Sharing is enabled by default.

                        Step 5   Check the Override Common Settings check box for any setting in the Product Specific Configuration area that you wish to update.
                        • If you do not check this check box, the corresponding parameter setting does not take effect.
                        • Parameters that you set in the Product Specific Configuration area may also appear in the Phone Configuration window for various devices and in the Enterprise Phone Configuration window.

                        If you set these same parameters in these other windows too, the setting that takes precedence is determined in the following order:

                        1. Device Configuration window settings (highest precedence)
                        2. Common Phone Profile window settings
                        3. Enterprise Phone Configuration window settings (lowest precedence)

                        Remote Port Configuration Setup

                        To configure the Switch Remote Port Configuration parameter or the PC Remote Port Configuration parameter, you have two options in the Cisco Unified Communications Manager Administration application:

                        • To configure the parameter for individual phones, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout area (Switch Port Remote Configuration or PC Port Remote Configuration).
                        • To configure the setting on multiple phones simultaneously, configure the Remote Port Configuration in the Enterprise Phone Configuration window ( System > Enterprise Phone Configuration).

                        Enable Device Invoked Recording

                        Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information and detailed instructions, see the "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.

                        Procedure
                          Step 1   Set the IP phone Built In Bridge to On.
                          Step 2   Set Recording Option to Selective Call Recording Enabled.
                          Step 3   Select the appropriate Recording Profile.

                          Enable Call History for Shared Line

                          For more information, see Cisco Unified Communications Manager Administration Guide.

                          Procedure
                            Step 1   Go to Cisco Unified CM Administration and choose Device > Phone.
                            Step 2   Find your phone from the list of phones associated with the Cisco Unified CM.
                            Step 3   Click on the Device Name of the phone.

                            The Phone Configuration window appears.

                            Step 4   Go to Product Specific Configuration Layout area and from the Record Call Log from Shared Line' drop-down list box, choose the applicable profile.

                            The Disabled option is selected by default.

                            Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

                            If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

                            1. Device Configuration window settings
                            2. Common Phone Profile window settings
                            3. Enterprise Phone Configuration window settings

                            Pause in Speed Dial

                            With this feature, users can set up the speed dial feature to reach destinations that require Forced Authorization Code (FAC) or Client Matter Code (CMC), dialing pauses, and additional digits (such as a user extension, a meeting access code, or a voicemail password) without manual intervention. When the user presses the speed dial, the phone establishes the call to the specified DN and sends the specified FAC, CMC, and DTMF digits to the destination with dialing pauses inserted.

                            To include dialing pauses in the speed dial, the user must specify a comma (,) in the speed dial string. Each comma indicates a pause of 2 seconds. The comma also acts as a delimiter between destination digits, the FAC, CMC, and additional DTMF digits. The comma as delimiter is useful in the following cases:

                            • Differentiates overlapping dial patterns (for example 9.xxx from 9.xxxxx)
                            • Identifies the destination number when using variable-length dial patterns (for example 9.!)
                            • Differentiates overlapping FAC or CMC (for example, 8787 from 87879)

                            Note


                            Be aware of the following requirements when you include FAC and CMC in the speed dial string:

                            • FAC must always precede CMC in the speed dial string.
                            • A speed dial label is required for speed dials containing FAC and DTMF digits.
                            • Only one comma is allowed between FAC and CMC digits in the string.

                            For any additional DTMF digits specified after the FAC and CMC, the phone dials these additional digits (with pauses) after the call is connected.

                            Non-Comma Delimited Speed Dial Strings

                            You can configure speed dial strings without using a comma as a delimiter. In this case, you can enter all the digits (DN, FAC, CMC, and DTMF) as one continuous string. This continuous string can be used for calls made using fixed-length route patterns. However, the configured string may not function with overlapping route patterns or overlapping FAC or CMC. Cisco recommends that you use comma-delimited speed dial strings for best results.


                            Note


                            Non-comma-delimited strings work only when FAC or CMC is enabled on the route pattern. This configuration cannot be used only with DTMF digits.


                            InterDigit Interval

                            The InterDigit Interval allows the administrator to configure the interval between sending digits in the string. The default InterDigit Interval is 60 ms. The range is 50 ms to 500 ms.

                            Note that this value does not alter the pause value (2 seconds) indicated by the comma.

                            Errors with Incorrect CMC or FAC

                            If the user enters an incorrect FAC or CMC in a comma-delimited speed dial string and then presses the speed dial label, the phone displays the following error message:

                            Error: Invalid Code in SpeedDial

                            If the user does not use commas as delimiters, and there is an error in the FAC or CMC, the phone prompts the user to enter the required codes manually.

                            SRST and CME

                            When a comma-delimited string is used on a phone operating in SRST or CME mode, the phone sends the digits up to the first comma, and then the user manually adds the required codes.

                            If a non-comma-delimited string is used with SRST or CME, the phone sends the full string, and the call may fail.

                            Assured Services for SIP Lines

                            Depending on how you have configured your phone system, users may be able to make priority calls using the Assured Services for SIP Lines (AS-SIP) feature.

                            With this feature, routine calls are placed normally. However, during an emergency, users can select a priority level that helps ensure the delivery of critical calls. Depending upon how the user's telephone is configured, they may be required to enter login information also.

                            When the user receives a priority call, a precedence level icon displays next to the caller’s name on their phone.

                            AS-SIP Setup in SIP Profile

                            The SIP profile contains an ‘Is Assured SIP Service Enabled’ check box. This check box should be checked for third-party AS-SIP endpoints as well as for AS-SIP trunks to ensure proper Assured Service behavior.

                            This setting provides specific Assured Service behavior that affects services such as Conference factory and SRTP.

                            Third-Party AS-SIP Device Setup

                            The phone Add list displays the third-party AS-SIP phone as an available choice.

                            The device configuration fields are the same as those for Cisco phones.

                            Resource Priority Namespace Setup

                            The Resource Priority namespace for an AS-SIP phone is configured in the phone section of the SIP Profile.

                            An AS-SIP phone is associated with a single Resource Priority namespace.

                            If <None> is left as the namespace in the SIP profile then the default namespace is used.

                            MLPP Device Setup

                            The following MLPP configuration fields are located on the device page:

                            • MLPP Domain
                            • MLPP Indication
                            • MLLP Preemption

                            The MLPP Preemption value is only configurable for Cisco AS-SIP devices. For third party AS-SIP devices, the determination about whether a call can be preempted is left to the device.

                            MLPP Precedence Domain Setup

                            MLPP domain is configured at the device level.

                            The range of values is 000000 – FFFFFF.

                            This value is used during preemption decisions. Only calls within the same precedence domain can be preempted.

                            MLPP Indication Setup

                            MLPP can be enabled for the device at 3 different levels – device, common configuration and the enterprise parameter level.

                            Set the MLPP Indication to On to enable MLPP regardless of the enterprise or common config settings.

                            Set the MLPP Indication to Default to cause MLPP to be enabled for the device if it is enabled at the common device config or enterprise parameter levels.

                            When MLPP Indication is set to Off, MLPP is disabled for the device regardless of the common device or enterprise parameter configuration.

                            MLPP Preemption Setup

                            MLPP preemption determines whether preemption for reuse can be performed on the device. This type of preemption is used to remove an existing call and offer a higher precedence call to the user of the device.

                            When set to Disabled, only preemption ‘not for reuse’ can be performed on the device. This type of preemption occurs when the user of the device is not the called party but is either in a call with the called party or is using a network resource that is preempted; for example, a trunk channel or reserved bandwidth allocation.

                            When set to Forceful, preempt for reuse is enabled and existing calls may be preempted to offer a higher precedence call to the user of the device.

                            When set to Default, the setting from the common configuration or enterprise level is used.

                            MLPP Authorization Setup for SIP Profile

                            Enable MLPP Authorization for a device by checking the MLPP User Authorization check box in the phone section of the SIP Profile used for the device.

                            When the check box is enabled, the system challenges the Cisco or third-party AS-SIP phone for the user’s credentials when a precedence call is initiated from the device.

                            MLPP Authorization Setup for End User

                            Configure MLPP Authorization for a user on the End User administration page.

                            The MLPP User Identification number must be composed of 6 – 20 numeric characters.

                            The MLPP Password must be composed of 4 – 20 numeric (0-9) characters

                            The Precedence Authorization level can be set to any standard precedence level from Routine to Executive Override

                            MLPP DSCP Setup for End User

                            The DSCP values for video streams can be configured for each precedence level in the QOS section of the Service Parameters. All DSCP values include the decimal value in the setting.

                            Enable Video On/Off Setting

                            The Enable Video On/Off setting improves the video conference call flow by removing the black box that is displayed when one party has the Auto Transmit setting on their phone set to Off.

                            This setting works in conjunction with Auto Transmit. If the Enable Video feature is set to Off, it overrides the Auto Transmit setting and you can send audio calls. But if Enable Video is set to On and Auto Transmit is set to Off, the video stream is blocked and the user sends a black box to the other party. For this feature to function, Cisco recommends Auto Transmit remains On.

                            The Enable Video On/Off setting functions like Video Capability: Enable/Disable on Cisco Unified Communications Manager (Unified CM). However, the server settings override the phone settings so if video is disabled on the Unified CM, this feature is not available on the phone and all calls are audio only.

                            Dial Tone From Release Button Setup

                            You can provide users with one-button access to the dial tone and the New Call window from an active call.

                            You enable this option from one of the following Cisco Unified Communications Manager windows:

                            • System > Enterprise Phone Configuration
                            • Device > Device Settings > Common Phone Profile
                            • Device > Phone > Phone Configuration

                            The following table describes the field for the Dial Tone from Release button feature.

                            Field Description

                            Provide Dial Tone from Release Key

                            Identifies if pressing the Release key causes the user to hear dial tone (Enabled) or not (Disabled).

                            The possible values are Disabled or Enabled.

                            The default is Disabled

                            Set Headset Sidetone Controls

                            Procedure
                              Step 1   Go to Cisco Unified CM Administration and choose Device > Phone.
                              Step 2   Find your phone from the list of phones associated with the Cisco Unified CM.
                              Step 3   Click on the Device Name of the phone.

                              The Phone Configuration window appears.

                              Step 4   Go to Product Specific Configuration Layout area and from the Wideband Headset UI Control drop-down list box, choose the applicable profile.
                              Step 5   The Off option is selected by default (should be enabled only if the user headset supports wideband).
                              Step 6   Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.
                              If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:
                              1. Device Configuration window settings
                              2. Common Phone Profile window settings
                              3. Enterprise Phone Configuration window settings

                              Park Monitoring

                              Park monitoring is supported only when a Cisco Unified IP Phone 8961, 9951, or 9971 parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee. This parked call can be retrieved by using the same call bubble on the parker’s phone.

                              Park Monitoring Service Parameters

                              Cisco Unified Communications Manager Administration provides three clusterwide service timer parameters for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer. Each service parameter includes a default and requires no special configuration. These timer parameters are for park monitoring only; the Call Park Display Timer and Call Park Reversion Timer are not used for park monitoring. See the following table for descriptions of these parameters.

                              Table 11 Service Parameters for Park Monitoring

                              Field

                              Description

                              Park Monitoring Reversion Timer

                              Default is 60 seconds. This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user presses Park on the phone, and a reminder is issued when the timer expires.

                              You can override the value that this service parameter specifies on a per-line basis in the Park Monitoring section of the Directory Number Configuration window (in Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number). Specify a value of 0 to immediately utilize the periodic reversion interval that the Park Monitoring Periodic Reversion Timer service parameter specifies. (See the description that follows.) For example, if this parameter is set to zero and the Park Monitoring Periodic Reversion Timer is set to 15, the user is immediately prompted about the parked call and every 15 seconds thereafter until the Park Monitoring Forward No Retrieve Timer (see the description that follows) expires.

                              Park Monitoring Periodic Reversion Timer

                              Default is 30 seconds. This parameter determines the interval (in seconds) that Cisco Unified Communications Manager waits before prompting the user again that a call is parked. To connect to the parked call, the user can simply go off-hook during one of these prompts. Cisco Unified Communications Manager continues to prompt the user about the parked call as long as the call remains parked and until the time that the Park Monitoring Forward No Retrieve Timer (see the description that follows) specifies expires. Specify a value of 0 to disable periodic prompts about the parked call.

                              Park Monitoring Forward No Retrieve Timer

                              Default is 300 seconds. This parameter determines the number of seconds that park reminder notifications occur before the parked call forwards to the Park Monitoring Forward No Retrieve destination that is specified in the parker Directory Number Configuration window. (If no forward destination is provided in Cisco Unified Communications Manager Administration, the call returns to the line that parked the call.) This parameter starts when the time that the Park Monitoring Reversion Timer service parameter specifies expires. When the Park Monitoring Forward No Retrieve Timer expires, the call is removed from park and forwards to the specified destination or returns to the parker line.

                              Set Timers

                              Configure the timers in the Cisco Unified Communications Manager Service Parameters page.

                              Procedure
                                Step 1   In Cisco Unified Communications Manager Administration, choose System > Service Parameters.
                                Step 2   Update the Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer fields in the Clusterwide Parameters (Feature-General) pane.

                                Park Monitoring Parameters in Directory Number Configuration Window

                                The Directory Number Configuration window (in Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number) contains a Park Monitoring area where you can configure the three parameters that the following table describes.

                                Table 12 Park Monitoring Parameters in Directory Number Configuration Window

                                Field

                                Description

                                Park Monitoring Forward No Retrieve Destination External

                                When the parkee is an external party, the call forwards to the specified destination in the parker Park Monitoring Forward No Retrieve Destination External parameter. If the Forward No Retrieve Destination External field value is empty, the parkee is redirected to the parker line.

                                Park Monitoring Forward No Retrieve Destination Internal

                                When the parkee is an internal party, the call forwards to the specified destination in the parker’s Park Monitoring Forward No Retrieve Destination Internal parameter. If the Forward No Retrieve Destination Internal is empty, the parkee is redirected to the parker line.

                                Park Monitoring Reversion Timer

                                This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user presses Park on the phone, and a reminder is issued when the timer expires.

                                Default: 60 seconds

                                Note   

                                If you configure a nonzero value, this value overrides the value of this parameter set in the Service Parameters window. However, if you configure a value of 0 here, then the value in the Service Parameters window is used.

                                Park Monitoring Parameter in Hunt Pilot Configuration Window

                                When a call that was routed via the hunt list is parked, the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is used (unless it is blank) when the Park Monitoring Forward No Retrieve Timer expires. Configure this value in the Hunt Pilot Configuration window (in Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot).

                                If the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is blank, the call forwards to the destination that is configured in the Directory Number Configuration window when the Park Monitoring Forward No Retrieve Timer expires.

                                Actionable Incoming Call Alert Configuration

                                When this feature is enabled, an actionable alert displays when there is an incoming call. The alert will replace the traditional incoming call pop-up notification, and the user must respond to the alert.

                                The Actionable Incoming Call Alert configuration parameter controls the behavior of this feature. There are three possible settings for this new parameter:

                                Table 13 Actionable Incoming Call Alert Parameters

                                Parameter

                                Description

                                Disabled

                                The default state of the feature.

                                The actionable incoming call alert is disabled. The traditional incoming call pop-up alert displays.

                                Show for all Incoming Call

                                The actionable incoming call alert displays for all calls regardless of visibility.

                                Show for Invisible Incoming Call

                                The actionable incoming call alert displays for calls not shown on the phone. This parameter behaves similarly to the incoming call alert pop-up notification.


                                Note


                                If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters.


                                Enable Actionable Incoming Call Alert

                                Procedure
                                  Step 1   Go to Cisco Unified Communications Manager Administration and choose one of the following:
                                  • System > Enterprise Phone Configuration
                                  • Device > Device Settings > Common Phone Profile
                                  • Device > Phone
                                  Step 2   Locate the Actionable Incoming Call Alert field and set the field to the appropriate setting.

                                  The field is set to Disabled by default.

                                  If you also configure this field in the other windows, the setting precedence is:

                                  1. Device Configuration window settings
                                  2. Common Phone Profile window settings
                                  3. Enterprise Phone Configuration window settings

                                  Enable Call History Display Enhancement

                                  Procedure
                                    Step 1   Go to Cisco Unified Communications Manager Administration and choose Device > Phone.
                                    Step 2   Find your phone from the list of phones associated with the Cisco Unified Communications Manager.
                                    Step 3   Click on the Device Name of the phone.

                                    The Phone Configuration window appears.

                                    Step 4   Go to Product Specific Configuration Layout area and from the Logging Display drop-down list box, choose Enable.

                                    The Disabled option is selected by default.

                                    Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

                                    If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:
                                    1. Device Configuration window settings
                                    2. Common Phone Profile window settings
                                    3. Enterprise Phone Configuration window settings

                                    Custom Line Filter Setup

                                    This feature provides configurable options that help reduce alert activity by filtering it to high-priority lines as desired. Only you can configure or edit the default phone filter.

                                    When the default line filter is configured, a filter named Daily schedule is available to users under the Call notifications options in the Settings > Preferences menu of the phone. This daily schedule filter is in addition to the preset All Calls filter.

                                    If the default line filter is not configured, the phone checks all provisioned lines. If configured, the phone checks the lines set on Cisco Unified Communications Manager if the user selects Default filter as the active filter, or if there are no custom filters.

                                    Table 14 Custom Line Filter Fields

                                    Field

                                    Description

                                    Default line filter

                                    A comma-separated list of phone device names to be included in the default filter.

                                    By default, the list is blank, and all provisioned lines are checked.

                                    Custom line filters are set in the following window:

                                    • Device > Phone

                                    Set Up Default Line Filter

                                    Procedure
                                      Step 1   Go to Cisco Unified Communications Manager Administration and choose:
                                      • Device > Phone
                                      Step 2   Locate the Default Line Filter field and enter the line DN. Separate device name entries with a comma.

                                      The specified line is added to the default filter.


                                      Set Up Separate Audio and Video Mute

                                      You can control the ability of your users to mute the audio on a call.

                                      Procedure
                                        Step 1   In Cisco Unified Communications Manager Administration, select System > Enterprise Phone Configuration.
                                        Step 2   To enable the feature, set the Separate Audio and Video parameter to Enabled.
                                        Step 3   Select Save.

                                        Enable Softkey Policy Control

                                        Softkey Policy Control enables you to configure the following features as softkeys or programmable feature buttons:

                                        • Malicious Caller ID
                                        • Pick Up
                                        • Group Pick Up
                                        • Other Pick Up
                                        • Meet Me
                                        • Quality Reporting Tool
                                        • Mobility

                                        For more information, see:

                                        • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
                                        • Cisco Unified Communications Manager Administration Guide, "Phone Button Template Configuration" chapter
                                        Procedure
                                          Step 1   In the Cisco Unified Communications Manager Administration, navigate to Device > Phone.
                                          Step 2   Find the phone that you need to set up and click the hyperlink for the phone.
                                          Step 3   Set the Softkey Control field to Softkey Template.

                                          The default value is Feature Control Policy.

                                          Step 4   Select Save.

                                          Cisco VXC VPN

                                          The Cisco VXC VPN feature provides integrated VPN functionality for Cisco Virtualization Experience Clients (Cisco VXC) 2111 and 2112. The feature enables VPN tunneling for the Cisco VXC 2111 and Cisco VXC 2112 clients when they attach to a Cisco Unified IP Phone 8961, 9951, or 9971.

                                          You can set up the Cisco VXC VPN and the phone VPN to use the same tunnel or separate tunnels in the following configurations:

                                          • One tunnel for both Cisco VXC VPN traffic and phone VPN traffic
                                          • Two tunnels that use the same access credentials (one for Cisco VXC VPN traffic and another for phone VPN traffic)
                                          • Two tunnels that use different access credentials (one for Cisco VXC VPN traffic and another for phone VPN traffic). This configuration is only supported when a one-time password is applied.

                                          You can configure the feature to prompt the user only once for access credentials (in the Phone VPN Sign In window), or once each for the phone VPN (in the Phone VPN Sign In window) and for the Cisco VXC VPN (in the VXC VPN Sign In window).

                                          Cisco VXC VPN Setup

                                          To set up the Cisco VXC VPN feature, you must first set up the VPN feature for the attached IP phone in Cisco Unified Communications Manager Administration. Use the submenus under the Advanced Features > VPN menu path.

                                          To enable the Cisco VXC VPN feature after you enable the IP Phone VPN, you must populate the Enable VXC VPN for MAC field by using any of the following configuration windows:

                                          • Phone Configuration window (Device > Phone)
                                          • Common Phone Profile window (Device > Device Settings > Common Phone Profile)
                                          • Enterprise Phone Configuration window (System > Enterprise Phone Configuration)

                                          Note


                                          The Cisco VXC clients require no configuration to support the VPN. All VPN configuration is performed for the phone only.


                                          The following table describes the Cisco VXC VPN fields.

                                          Table 15 Cisco VXC VPN fields
                                          Parameter name Parameter description

                                          Enable VXC VPN for MAC

                                          This field enables or disables the Cisco VXC VPN feature. When you populate this field, the phone allows traffic from the device with the specified MAC address and that connects to the phone PC Port to access the tunnel.

                                          • When this field is blank, the phone does not establish a Cisco VXC VPN tunnel.
                                          • When this field specifies one broadcast MAC address (FFFFFFFFFFFF), the phone establishes the Cisco VXC VPN tunnel and allows any connected Cisco VXC 2111/2112 device to access the tunnel.
                                          • When this field specifies one nonbroadcast MAC address, the phone establishes the Cisco VXC VPN tunnel and allows only the Cisco VXC device with the specified MAC address to access the tunnel.

                                          By default, this field is blank.

                                          VXC VPN Option

                                          This field indicates the type of VXC VPN support.

                                          • Dual Tunnel: The phone establishes two VPN tunnels, one for the phone and another for the Cisco VXC device. To ensure the highest quality of service for the phone voice and video services, Cisco recommends the Dual Tunnel setting, which is the default setting. With two VPN tunnels, the host Cisco Unified IP Phone can provide prioritization of CPU and memory resources to the data that associates with the phone voice and with video functions over the data that associates with the Cisco VXC VPN tunnel. This approach requires two manual login entries, depending on security parameters: one for the phone VPN and another for the Cisco VXC VPN. The two-tunnel approach also requires two VPN concentrator ports and two IP addresses.
                                          • Single Tunnel: The phone establishes only one VPN tunnel for the phone and the Cisco VXC device to share. For customers who are willing to trade off potential voice and video quality for a simplified operating model, the single VPN tunnel option is available. All data travels over a single VPN tunnel by sharing the available phone processor and memory resources across the voice, video, and Cisco VXC services. The IP phone does not prioritize data handing of one service over another. As a result, possible performance degradation of the IP phone voice and video media handling and UI functions may occur due to IP phone CPU loading.

                                          Default: Dual Tunnel

                                          VXC challenge

                                          This field indicates whether or not to challenge the user for a password for the Cisco VXC VPN.

                                          1. Challenge: The phone challenges the user for a password to enable the Cisco VXC VPN.
                                          2. No Challenge: The phone does not challenge the user for a password for the Cisco VXC VPN.

                                          Default: Challenge

                                          Note   

                                          If the phone uses only a certificate for authentication, the Sign In windows do not display.

                                          VXC-M Servers

                                          This field indicates the Cisco VXC Manager Server IP address list, where each entry is separated by commas.

                                          Maximum length: 255 (character length)

                                          Default: blank

                                          Note   

                                          VXC-M Servers is an IP address list which includes VXC-M servers and repository servers (if present). The phone considers the first IP address in this string as the VXC-M server and offers this information to VXC devices. Therefore, after you configure VXC-M Servers, make sure that the IP addresses of any VXC-M servers are placed in front of the IP addresses of the repository servers.

                                          The following table describes how the VXC VPN Option and Challenge field settings alter the operation of the Cisco VXC VPN feature.

                                          Table 16 Cisco VXC VPN operation as determined by VXC VPN Option and Challenge settings

                                          VXC VPN Option setting

                                          VXC Challenge setting

                                          Result after enabling the VXC VPN feature (with Cisco VXC connected to the phone)

                                          Dual Tunnel (default)

                                          Challenge (default)

                                          The phone displays the VXC VPN Sign In window to prompt the user to enter a password. If one-time password is configured on the VPN concentrator (that is, a new password is always required to reauthenticate the tunnel), the user must enter a password for the Cisco VXC VPN that differs from the password that was used for the phone VPN tunnel.

                                          Dual Tunnel (default)

                                          No Challenge

                                          The phone attempts to reuse the phone VPN credentials for the Cisco VXC VPN tunnel. Note that if the VPN concentrator is configured for one-time passwords, the attempt fails, and the phone displays the VXC VPN Sign In window for the user to enter a different password from the phone VPN password.

                                          Single Tunnel

                                          Challenge

                                          The phone disconnects the phone VPN tunnel, and then displays the Phone VPN Sign In window to prompt the user to enter a password and reestablish the phone VPN tunnel. If the user is on an active call, the phone waits until the call ends before tearing down the tunnel.

                                          Single Tunnel

                                          No Challenge

                                          Cisco VXC traffic receives silent permission to go over the phone VPN with no challenge.

                                          The following table describes how a change in the VXC VPN Option setting alters the operation of the VXC VPN feature when the feature is already enabled.

                                          Table 17 Cisco VXC VPN operation as determined by VXC VPN Option change

                                          VXC VPN action

                                          Result

                                          Change from Dual Tunnel to Single Tunnel

                                          The phone disconnects the VXC VPN tunnel and leaves the phone VPN tunnel intact.

                                          Cisco VXC traffic receives permission to go over the phone VPN tunnel.

                                          Change from Single Tunnel to Dual Tunnel

                                          The phone attempts to reuse the phone VPN credentials for the Cisco VXC VPN tunnel silently without considering the VXC Challenge field.

                                          If the VPN concentrator is configured for one-time password, the attempt fails and the phone displays the VXC VPN Sign In window, which prompts the user to enter a different password.

                                          Minimum Cisco VXC Firmware Release Required

                                          To support the VXC VPN feature, the Cisco VXC clients must be running the following minimum firmware releases:

                                          • Cisco VXC 2112: ICA Firmware Release 7.1_118
                                          • Cisco VXC 2111: PCoIP Firmware Release 4.0 (Q3CY12)

                                          Additional Cisco VXC VPN Setup Requirements

                                          The following sections describe additional phone configuration that is required to support the Cisco VXC VPN.

                                          Cisco Unified Communications Manager Setup for Cisco VXC VPN

                                          The following Cisco Unified Communications Manager configuration is required to support the Cisco VXC VPN:

                                          PC Port Enabled

                                          You must set the PC Port to Enabled. If the PC port is disabled, the Cisco VXC cannot access the network. The phone provides no enforcement of this configuration.

                                          Span to PC Port Disabled

                                          You must set the Span to PC Port option to Disabled. The Cisco VXC does not require this feature.

                                          You can set the preceding parameters in Cisco Unified Communications Manager Administration by using any of the following configuration windows:

                                          • Phone Configuration window (Device > Phone)
                                          • Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile)
                                          • Enterprise Phone Configuration window (System > Enterprise Phone Configuration)

                                          VPN Concentrator Setup for Cisco VXC VPN

                                          The recommended VPN concentrator for use with this feature is the Cisco ASA 5500 Series Adaptive Security Appliance. To support the Cisco VXC VPN, you must set up the ASA for multisession support so that the phone can establish two tunnels that use the same credentials.

                                          Network Guidelines for Cisco VXC VPN

                                          The following network guidelines exist for the Cisco VXC VPN feature implementation:

                                          • The MTU size in the phone VPN profile is a configurable value. The default value is 1290.
                                          • The maximum MTU value on the phone itself is hardcoded at 1406.
                                          • The MTU value must be no greater than 1406, but it should not be less than 576, because some IIS and virtualization servers do not accept values less than 576.
                                          • You must set up the firewall to allow the MTU value that you specify in the phone VPN profile.
                                          • If the phone cannot download the certificate file or the phone configuration file, check for the allowed packet size in the network.
                                          • If the Cisco VXC VPN cannot establish a tunnel, then ping the VPN concentrator IP address with a packet size (load) to match the MTU value that the VPN profile specifies.
                                          • If the ping fails, try another ping that specifies no load. If the ping still fails without the load, check the routing configuration.
                                          • If the ping fails only with the load included, check the firewall to ensure that it is configured to allow the required MTU.
                                          • Perform a traceroute to the VPN concentrator IP address, and then ping each route with the load to determine the source of the issue.
                                          • Ensure the Don’t Fragment (DF) bit is not set on the server, network, or IP phone VPN tunnel.

                                          Cisco VXC VPN Limitations and Restrictions

                                          The following limitations and restrictions apply:

                                          • Only Layer 3 packets are tunneled. The Cisco VXC VPN feature does not support Layer 2 tunneling. Therefore any Layer 2 capabilities are lost if the Cisco VXC connects through VPN.
                                          • The VPN client supports only IPv4 addresses.
                                          • The Cisco VXC VPN tunnel cannot be established over a Wi-Fi interface.
                                          • The Enable VXC VPN for MAC feature option is configurable only after you set up the phone VPN parameters, including VPN Group and VPN Profile. This restriction exists because the Cisco VXC VPN can share the same VPN parameters as the phone VPN.
                                          • All existing limitations and restrictions that apply to the phone VPN support apply to the Cisco VXC VPN as well.

                                          Note


                                          Do not turn on the VPN before a downgrade to a load previous to 9.2(3), or the phone will be unregistered.