Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
Applications
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Applications

Contents

Applications

Phone applications allow you to access the following:

Call History

Call History allows you to view information about the last 150 calls on your phone. The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one. If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.

In the Call History screen, the line information (such as "Line: 5623") displays in the upper right corner to indicate the line name or number for which the call history is displayed.

If set up by your administrator, you see icons beside each Call History entry. The icon shows the status - Unknown, Idle, Busy, or DND - of the person who made the call.

For each call record or call group, an icon to the left of the caller ID shows the call type:

  • Received—
  • Placed—
  • Missed—

If the caller ID is unavailable, "Unknown" is displayed, and the phone number is listed.

Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated. For each group, the time of the latest call and the number of calls (such as "(3)") are displayed:

  • Incoming (Received) and outgoing (Placed) calls are grouped together.
  • Missed calls are grouped together in a separate group.

For each individual call record or call group, the phone number is listed in blue and is contact sensitive for touch dialing.

Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list.

A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, contact your system administrator.

The received and placed calls from shared lines are logged in the Call History. To view all the call history logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.

Call state Call icon Tag

Locally placed calls

Placed

Locally received calls

Received

Remotely placed calls

Remote Placed

Remotely received calls

Remote Received

Missed calls

Missed

Line Status in Call History

Your Call History list can display the status of monitored lines, if the feature is enabled by your system administrator. Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available:
  • Unknown
  • Idle
  • Busy
  • DND

View Call History

Procedure
    Step 1   Press Applications.
    Step 2   Select Call History.
    Step 3   Use the Navigation pad and Select button to scroll and select a call record or call group.
    Step 4   Press Exit to return to the Applications screen.

    View call record details

    Procedure
      Step 1   Press Applications .
      Step 2   Use the Navigation pad and Select button to scroll and select Call History.
      Step 3   Select a call record or group and press Details . You may need to press the More softkey first. When you are on a call record, you can also press the right arrow on the Navigation pad to display the call details (may be reversed on phones that use a right-to-left mode, such as for Arabic).
      • For each individual call, the Details screen displays the line information in the upper right corner, such as "Line: 5782," and the call name, call number, alternate number (if available), call disposition (call type), call duration, and time of the call.
      • For each call group, the details shown are the same as for an individual call. The only difference is that the multiple call-related information is shown, such as call disposition (call type), call duration, and time of call, because this is a group of calls (Placed/Received or Missed). In a group of Missed calls, individual records show no call duration.
      • For each multiparty or hunt group call, the Details screen displays the line information in the upper right corner. For the caller ID and number listed at the top of the screen, displays the call name, call number, alternate number, and the hunt group information, if available.
      Step 4   Press Return to return to the Call History screen.
      Step 5   Press Exit to return to the Applications screen.
      Step 6   While on a connected call, press Show Details to show the Call Details screen. This screen displays single call information and call duration and updates each second.

      Filter Call History

      Procedure
        Step 1   Press Applications .
        Step 2   Use the Navigation pad and Select button to scroll and select Call History. The default view in Call History is for "All Calls," which is shown at the top of the screen. The line information, such as "Line: 5623," is shown in the upper right corner.
        Step 3   To sort calls for a specific phone line, select that phone line and view the individual calls or call groups for that line.
        Step 4   To sort by missed calls for the selected line, press Missed Calls softkey.
        Step 5   Press Exit to return to the Applications screen.

        Dial from Call History

        Procedure
          Step 1   Press Applications .
          Step 2   Use the Navigation pad and Select button to scroll and select Call History.
          Step 3   From the Call History screen, select the call record that you want to dial and perform one of the following actions:
          • Press Call.
          • Pick up the handset.
          • Press Select .
          • Press Speakerphone or Headset .
          Step 4   When the phone is in idle, you can press the down arrow on the Navigation pad to display the On-Hook Dialing screen.

          Edit number from Call History

          Procedure
            Step 1   Press Applications .
            Step 2   Use the Navigation pad and Select to scroll and select Call History.
            Step 3   Highlight the call record that you want to edit.
            Step 4   Press EditDial . You may need to press More first.
            Step 5   Press the right or left arrow on the Navigation pad to move the cursor to the desired location.
            Step 6   Press to delete numbers on the left of the cursor.
            Step 7   Press Call to dial the new edited number.
            Step 8   Press Return to return the Call History screen.

            Clear Call History

            Procedure
              Step 1   Press Applications .
              Step 2   Use the Navigation pad and Select to scroll and select Call History.
              Step 3   Press Clear List to clear the entire call history on the phone.
              Step 4   Press Exit to return to the Applications screen.

              Delete call record from Call History

              Procedure
                Step 1   Press Applications .
                Step 2   Use the Navigation pad and Select to scroll and select Call History.
                Step 3   Highlight the individual call record or call group that you want to delete.
                Step 4   To delete an individual call record, press Delete. You may need to press More first.
                Step 5   To delete a call group, press Delete to delete all calls in the group. A Delete Record alert message appears to verify that you want to delete the entire group of calls.
                Step 6   Press Delete to delete the record, or press Cancel if desired.
                Step 7   Press Exit to return to the Applications screen.

                Preferences

                Preferences allows you to set user preferences for the following items:

                • Ringtone
                • Wallpaper
                • Brightness
                • Bluetooth

                Ringtone

                You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, contact your system administrator.

                Change Ringtone

                Procedure
                  Step 1   Press Applications .
                  Step 2   Use the Navigation pad and Select to scroll and select Preferences.
                  Step 3   Select Ringtone.
                  Step 4   Highlight a ringtone.
                  Step 5   Press Select or Edit.
                  Step 6   Press Play to play the sample ringtone.
                  Step 7   Press Set to apply the ringtone.
                  Step 8   Press Return to return to the Preferences screen.

                  Wallpaper

                  Your system administrator controls if you can change the wallpaper. If you can change the wallpaper, you can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information, contact your system administrator.

                  Change Wallpaper

                  Procedure
                    Step 1   Press Applications .
                    Step 2   Use the Navigation pad and Select to scroll and select Preferences.
                    Step 3   Select Wallpaper and select a wallpaper option.
                    Step 4   Press Preview to see the wallpaper on your phone screen.
                    Step 5   Press Set to apply the wallpaper to the phone.

                    Brightness

                    You can adjust your phone screen brightness level.

                    Adjust Brightness

                    Procedure
                      Step 1   Press Applications .
                      Step 2   Use the Navigation pad and Select to scroll and select Preferences.
                      Step 3   Select Brightness.
                      • To increase brightness, press the right arrow on the Navigation pad.
                      • To decrease brightness, press the left arrow on the Navigation pad.
                      Step 4   Press Save to set the brightness, or press Cancel to exit.

                      Bluetooth

                      If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone.

                      Turn on Bluetooth

                      (For Cisco Unified IP Phone 9951 and 9971 only.)

                      Procedure
                        Step 1   Press Applications .
                        Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                        Step 3   Select Bluetooth.
                        Step 4   Press On . The Bluetooth icon appears on the phone screen header.
                        Step 5   (Optional)To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory.

                        Turn off Bluetooth

                        (For Cisco Unified IP Phone 9951 and 9971 only.)

                        Procedure
                          Step 1   Press the Applications .
                          Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                          Step 3   Select Bluetooth.
                          Step 4   Press Off.

                          The Bluetooth icon disappears from the phone screen header.


                          Adjust Headset Sidetone

                          If your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specify the volume of your headset from your phone.

                          Procedure
                            Step 1   Press Applications .
                            Step 2   Use the Navigation pad and Select button to select Preferences.
                            Step 3   Select Headset Sidetone.
                            Step 4   Select one of the five sidetone levels:
                            • Off
                            • Very Low
                            • Low
                            • Normal
                            • High

                            Call notifications

                            Custom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing you to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each filter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under its coverage will not show alert notifications.

                            The administrator configures the default line filter, which is visible to you as the Daily schedule filter. Even if the administrator has not configured the default filter, the all calls filter and custom filter options are available to you. If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists, or all calls if it does not.

                            You can create and manage your filters from the Call notifications menu option, available under Settings > Preferences on your phone.


                            Note


                            If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters.


                            Related Information

                            Select active line filter

                            Procedure
                              Step 1   On your phone, select Settings > Preferences.
                              Step 2   Highlight Call notifications, and press Select.

                              The currently available filter options display.

                              Step 3   Highlight the filter to apply and press Select.

                              Barge confirmation

                              By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt. When the Barge Alert is set to On, an alert prompt is displayed. Select Yes to barge into the call or No to cancel the barge.

                              The prompt for barge is toggled on or off from the Settings > Preferences > Barge Confirmation menu on the phone.

                              For more information, contact your administrator.

                              Related Information

                              Toggle Prompt for Barge

                              Procedure
                                Step 1   On your phone, go to Settings > Preferences.
                                Step 2   At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.

                                By default, the barge alert prompt is toggled Off.


                                Accessories

                                You can connect external hardware to your phone using either the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband.

                                View Accessories List

                                Procedure
                                  Step 1   Press Applications .
                                  Step 2   Use the Navigation pad and Select button to scroll and select Accessories. A list of phone accessories displays.
                                  Step 3   Press Exit to return to the Applications screen.

                                  View Accessories details

                                  Procedure
                                    Step 1   Press Applications .
                                    Step 2   Use the Navigation pad and Select button to scroll and select Accessories. A list of phone accessories displays.
                                    Step 3   Select an accessory from list and press Details.
                                    The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details:
                                    • Device Name
                                    • Hostname
                                    • Device Type
                                    • Device Service
                                    • Firmware Version
                                    • Paired Status (for Bluetooth devices)
                                    • Connected Status
                                    • Configured Status
                                    Step 4   Press Setup to configure the selected accessory for your phone.
                                    Step 5   Press Exit to return to the Applications screen.

                                    Set Up Wideband for Analog Headset

                                    Procedure
                                      Step 1   Press Applications .
                                      Step 2   Use the Navigation pad and Select button to scroll and select Accessories.

                                      A list of phone accessories displays.

                                      Step 3   Select Analog Headset and press Setup.

                                      The phone screen displays the wideband status for the analog headset.

                                      Step 4   To enable wideband for the analog headset, press Turn On.
                                      Step 5   To disable wideband for the analog headset, press Turn Off.
                                      Step 6   Press Return to return to the Accessories screen.

                                      Add Bluetooth accessory

                                      Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer.

                                      (For Cisco Unified IP Phone 9951 and 9971 only.)

                                      Procedure
                                        Step 1   Press Applications .
                                        Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                        Step 3   Select Add Bluetooth Accessory. The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen.
                                        Step 4   Select the accessory and press Connect. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of "0000".
                                        Step 5   If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.

                                        When the connection completes, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory.


                                        Delete Bluetooth accessory

                                        (For Cisco Unified IP Phone 9951 and 9971 only.)

                                        Procedure
                                          Step 1   Press Applications .
                                          Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                          Step 3   Select a Bluetooth accessory and press Delete.

                                          The Bluetooth accessory disconnects (if it was connected) and is removed from the Accessories list.


                                          Connect Bluetooth accessory

                                          (For Cisco Unified IP Phone 9951 and 9971 only.)

                                          Before You Begin

                                          Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.

                                          Procedure
                                            Step 1   Press Applications .
                                            Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                            Step 3   Select a Bluetooth accessory and press Connect.

                                            When the connection completes, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory.


                                            Disconnect Bluetooth accessory

                                            (For Cisco Unified IP Phone 9951 and 9971 only.)

                                            Procedure
                                              Step 1   Press Applications .
                                              Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                              Step 3   Select a Bluetooth accessory and then press Disconnect.

                                              View camera details

                                              Procedure
                                                Step 1   Press Applications .
                                                Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                Step 3   Select Cisco Unified Video Camera and press Details.
                                                Step 4   Press Return to return to the Accessories screen.

                                                View camera setup

                                                Procedure
                                                  Step 1   Press Applications .
                                                  Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                  Step 3   Select Cisco Unified Video Camera and press Setup.
                                                  You can set up the following camera features:
                                                  • Auto Transmit
                                                  • Brightness
                                                  • Viewing Areas
                                                  Step 4   Press Return to return to the Setup screen.

                                                  Enable auto transmit

                                                  Procedure
                                                    Step 1   Press Applications .
                                                    Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                    Step 3   Select Cisco Unified Video Camera.
                                                    Step 4   Press Set-up.
                                                    Step 5   Press Turn On to enable the Auto Transmit feature, or press Return to return to the Set-up screen.

                                                    Adjust camera brightness

                                                    Procedure
                                                      Step 1   Press Applications .
                                                      Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                      Step 3   Select Cisco Unified Video Camera.
                                                      Step 4   Select Brightness.
                                                      • To increase brightness, press the right or up arrow on the Navigation pad.
                                                      • To decrease brightness, press the left or down arrow on the Navigation pad.
                                                      Step 5   Press Save to set the brightness, or press Return to return to the Setup screen.

                                                      Adjust camera view area

                                                      Procedure
                                                        Step 1   Press Applications .
                                                        Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                        Step 3   Select Cisco Unified Video Camera.
                                                        Step 4   Select View Area
                                                        • To increase the camera viewing area, press the right or up arrow on the Navigation pad.
                                                        • To decrease the camera viewing area, press the left or down arrow on the Navigation pad.
                                                        Step 5   Press Save to set the contrast, or press Return to return to the Setup screen.

                                                        Reset camera

                                                        Procedure
                                                          Step 1   Press Applications .
                                                          Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                          Step 3   Select Cisco Unified Video Camera and press Reset. The phone resets the default configuration of the Cisco Unified Video Camera.
                                                          Step 4   Press Cancel to return to the Accessories screen.

                                                          WLAN Sign-in

                                                          Before you can access the WLAN network, you must sign in. Your system administrator sets up your phone for Wi-Fi connectivity. For information about enabling WLAN on your phone, the WLAN security modes available on your phone, and the site survey that displays the access point information, contact your system administrator.

                                                          Sign in to WLAN

                                                          Procedure
                                                            Step 1   Press Applications .
                                                            Step 2   Use the Navigation pad and Select button to scroll and select WLAN Sign in.
                                                            Step 3   Press Sign in.

                                                            After a successful login, the phone displays the Wi-Fi signal strength in the top right corner of the phone screen.

                                                            Your phone notifies you about any Wi-Fi issues by displaying a visual notification on the phone screen.

                                                            See the table below for the different types of Wi-Fi signals that appear on your phone.

                                                            No access point detected

                                                            Access point detected

                                                            Access point signal levels 1–4


                                                            Change WLAN Sign-in

                                                            Procedure
                                                              Step 1   Press Applications .
                                                              Step 2   Use the Navigation pad and Select button to scroll and select WLAN Sign-in.
                                                              Step 3   Press Select and from the keypad, enter a user ID.

                                                              Use to delete what is in the User ID field. Use the keypad to enter a user ID.

                                                              Step 4   Press the down arrow on the Navigation pad to enter a password.
                                                              Step 5   Press Select and from the keypad, enter a password.
                                                              Step 6   Press Sign-in.

                                                              Running Applications

                                                              You can view the applications that are running on your phone, including those that are not under Applications menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have not already accepted it.

                                                              View active applications

                                                              Procedure
                                                                Step 1   Press Applications .
                                                                Step 2   Use the Navigation pad and Select button to scroll and select Running Applications. The phone displays a list of applications running on the phone including those that are not under the Application menu.
                                                                Step 3   Press Exit to return to the Applications screen.

                                                                Switch to active application

                                                                Procedure
                                                                  Step 1   Press Applications .
                                                                  Step 2   Use the Navigation pad and Select button to scroll and select Running Applications.
                                                                  Step 3   Choose a running application and press Switch To to open and use the selected application.
                                                                  Step 4   Press Exit to close the application.

                                                                  Close active application

                                                                  Procedure
                                                                    Step 1   Press Applications .
                                                                    Step 2   Use the Navigation pad and Select button to scroll and select Running Applications.
                                                                    Step 3   Select a running application and press Close App to close the application.
                                                                    • Press Close to close the application without saving the changes.
                                                                    • Press Cancel to cancel the close application operations.
                                                                    Step 4   Press Exit to return back to the Applications screen.

                                                                    Phone Information

                                                                    The Phone Information window displays the following information about your phone:

                                                                    • Model Number
                                                                    • IP Address (some phones display IPv4 Address and IPv6 Address)
                                                                    • MAC Address
                                                                    • Active Load
                                                                    • Last Upgrade
                                                                    • Active Server
                                                                    • Stand-by Server

                                                                    View Phone Information

                                                                    Procedure
                                                                      Step 1   Press Applications .
                                                                      Step 2   Use the Navigation pad and Select button to scroll and select Phone Information.
                                                                      Step 3   Press Exit softkey to return to the Applications screen.

                                                                      Administrator Settings

                                                                      For information on accessing and changing the Administrator Settings, contact your system administrator.

                                                                      VPN Client

                                                                      The VPN Client establishes a virtual private network (VPN) connection on your phone when a phone is located outside a trusted network or when network traffic crosses untrusted networks. Your system administrator configures the VPN Client feature as needed.

                                                                      If your phone is configured for VPN Client, the status of Auto-Detect Network Connection determines if a VPN connection is possible. The status depends on the following situations:
                                                                      • When your phone is located outside the corporate network:
                                                                        • If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen appears, and the phone prompts for credentials. On the phone in the VPN window ( Applications > VPN), you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection.
                                                                        • If Auto-Detect Network Connection is enabled, the Sign In screen appears, and the phone prompts for your credentials, based on the authentication method that your system administrator configured on your phone.
                                                                      • When your phone is located inside the corporate network:
                                                                        • If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen appears, and the phone prompts for credentials. On the phone in the VPN window (Applications > VPN), you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection.
                                                                        • If Auto-Detect Network Connection is enabled, you cannot connect through VPN, so the Sign In screen does not appear, and the phone does not prompt for credentials.

                                                                      To view VPN status messages, press Applications and then select Administrator Settings > Status > Status Messages. For more information, contact your system administrator.

                                                                      Connect Through VPN

                                                                      Procedure
                                                                        Step 1   After you turn on your phone and the VPN Sign In screen appears (except with certificate authentication mode), enter your credentials based on the configured authentication method:
                                                                        • Username and password: Enter the username and the password that your system administrator gave you.
                                                                        • Certificate and password: Enter the password that your system administrator gave you. Your username is derived from the certificate.
                                                                        • Certificate: If the phone uses only a certificate for authentication, the Sign In screen does not appear, and phone displays the status of the phone attempting the VPN connection.
                                                                        When the power is lost or reset under some circumstances, the stored credentials are  cleared.
                                                                        Step 2   Select Sign In to connect. If you press Cancel while the phone is attempting the connection, the connection attempt stops, and the Sign In screen appears again. If you press Cancel again, the VPN menu appears and shows the VPN Enabled field as Off. The phone will not attempt a VPN connection again until you set the VPN Enabled field to On.

                                                                        VPN Connection Settings

                                                                        The VPN window (Applications > VPN) consists of these fields:

                                                                        • Enable or disable VPN: If Auto-Detect Network Connection is disabled, toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection.
                                                                        • Change credentials: Select Change Credentials to change the user ID and password. If the authentication is certificate-only or VPN Enabled is Off, the option is dimmed.
                                                                        • View VPN status: The VPN Status field displays Connected or Not Connected.

                                                                        Cisco VXC VPN

                                                                        The Cisco VXC VPN provides integrated VPN functionality for Cisco Virtualization Experience Clients (Cisco VXC) 2111 and 2112. The feature enables VPN tunneling for the Cisco VXC 2111 and Cisco VXC 2112 clients when they are attached to a Cisco Unified IP Phone.

                                                                        Your administrator must enable the Cisco VXC VPN functionality. You can then start the VPN connection for the Cisco VXC by signing in to the VPN for the attached IP phone.

                                                                        Your administrator can set up the phone to direct all traffic across one shared VPN tunnel or split the phone and Cisco VXC traffic between two separate tunnels. In the latter case, your administrator can also set up the phone to prompt you to sign in only once to establish both tunnels or to sign in separately for each tunnel.

                                                                        Whether you are using single or dual tunnels, the VXC VPN Status appears as Connected when the Cisco VXC is successfully connected to a VPN tunnel.

                                                                        Status and Statistics

                                                                        To view Cisco VXC VPN status messages, choose Applications > VPN, and check the VXC VPN Status field.

                                                                        To view VXC VPN statistics, choose Applications > Administrator Settings > Status > VPN Statistics.

                                                                        For more information, contact your system administrator.