Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
Features of Your Cisco Unified IP Phone
Downloads: This chapterpdf (PDF - 1.86MB) The complete bookPDF (PDF - 4.76MB) | The complete bookePub (ePub - 1.37MB) | The complete bookMobi (Mobi - 2.2MB) | Feedback

Features of Your Cisco Unified IP Phone

Features of Your Cisco Unified IP Phone

Cisco Unified IP Phone 8961

The following sections describe attributes of the Cisco Unified IP Phone 8961.

Phone Connections for Cisco Unified IP Phone 8961

Connect your phone to the corporate IP telephony network, using the following diagram.

1

DC adapter port (DC48V)

5

Computer port (10/100/1000 PC) connection

2

AC-to-DC power supply (optional)

6

Handset connection

3

AC power wall plug (optional)

7

Analog headset connection (headset optional)

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

8

Anti-theft security lock connector (lock optional)

The following diagram shows the phone from the side.

1

USB port

2

Accessory connector; for example, to connect a Cisco Unified IP Color Key Expansion Module


Note


Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, the USB port on your phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device). Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.


Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:
  • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. (These buttons are also called feature buttons.)
  • Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.


1

Phone screen

Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys.

2

Session buttons

Each button corresponds with an active call or a call function. When you press the button, the action depends on the state of the phone:
  • Active calls: Causes the phone to take the default action for an active call. For example, if you press the session button for a ringing call, the call is answered and if you press the button on a held call, the call resumes. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.
  • Call functions: When a session button is not being used for an active call, it can be used to initiate functions on the phone, as indicated by the adjacent phone screen icons. For example, press the session button to display missed calls, take the phone off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).
  • Flashing amber : Ringing call. Press this button to answer the call.
  • Solid green : May be a connected call or an outgoing call that is not yet connected. If the call is connected, press this button to display the call details or the participants of a conference call. If the call is not yet connected, press this button to end the call.
  • Pulsing green : Held call. Press this button to resume the held call.
  • Solid red : Shared line is in use remotely. Press this button to barge into call (if Barge is enabled).
  • Pulsing red : Shared line call put on hold remotely. Press this button to resume the held call.

The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.

3

Softkey buttons

Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen.

4

Back button

Returns to the previous screen or menu.

5

Release button

Ends a connected call or session.

6

Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item.

The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode. Press the Select button to override Power Save and Power Save Plus mode.

7

Conference button

Creates a conference call.

8

Hold button

Places a connected call on hold and toggles between an active and held call.

9

Transfer button

Transfers a call.

10

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items by entering the item number.

11

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until you select a new default audio path (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12

Mute button

Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. When muted, you can hear the other parties on the call, but they cannot hear you.

13

Headset button

Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates that the headset is the default audio path. This audio path does not change until you select a new default audio path (for example, by picking up the handset).

14

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Silences the ringer on the phone if an incoming call is ringing.

15

Messages button

Autodials your voicemail system (varies by system).

16

Applications button

Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

17

Contacts button

Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

18

Phone display

Can be positioned to your preferred viewing angle.

19

Programmable feature buttons (also called feature buttons)

Each button corresponds with a phone line, speed dial, or calling feature.

Press a phone line button to display the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your system administrator may have set up the primary line to automatically display all calls. For information on your set up, contact your system administrator.

Color LEDs indicate the line state:
  • Amber : Ringing call on this line
  • Green : Active or held call on this line
  • Red : Shared line in use remotely

The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.

20

Handset with light strip

The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

1

Line label

Displays the line phone information.

2

Header

Displays the date, time, and other information (such as phone number) about the selected line.

If you are on a call and highlight the header instead of a call, the displayed softkeys are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.

3

Session button label (for connected call)

Displays information (such as phone number and duration) about a connected call on the line.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

4

Session button label (for held call)

Displays information (such as phone number and duration) about a held call on the line.

Press the corresponding session button to resume the held call.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

5

New Call icon

Indicates you can press the corresponding session button to make a new call.

6

Softkeys

Softkey options for the selected (highlighted) call only.

If you select a different call (for example, you press a feature button, press the Navigation pad, or answer a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, you may find it useful to use All Calls to view all calls on all lines. Your system administrator can also set up your Primary Line key to automatically display all calls on all lines.

If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, contact your system administrator.

1

Primary line label

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.

2

Header

Displays the date, time, and other information (such as phone number) about the selected line.

If you are on a call and highlight the header instead of a call, the displayed softkeys are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

3

Session label (with Connected Call icon)

Displays information (such as call status and duration) about a connected call associated with the selected line.

4

Session labels (with Held Call icons)

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Press the session button next to a Held Call icon to resume the held call for that session.

5

Softkeys

Softkey options for the selected call only.

If you select a different call (for example, you press a feature button or the Navigation pad, or answer a ringing call), the softkey options may change.

6

Answer label

Displays if your system administrator has assigned the Answer feature to the programmable feature button.

Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call.

7

Speed-dial label

Displays if you or your system administrator assigned a speed dial to the programmable feature button. This is useful if you tend to have more than five active calls on your phone.

8

Nonprimary line labels

Display calls and information about nonprimary phone lines.

9

All Calls label

Displays if the All Calls feature is enabled. Press the corresponding button to display all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

When you are on a call, press All Calls once to select the current call or the first call on the list; press All Calls twice to select the header. With the header selected, the displayed softkeys are the same as those that display when the phone is idle. This is useful, for example, if you have multiple calls on your phone and want to access the New Call softkey.

Using the All Calls feature is recommended if you have multiple lines on your phone.

Your system administrator can also set up your phone so that the primary line key displays the same list as All Calls. For more information, contact your system administrator.

Cisco Unified IP Phone 9951

The following sections describe attributes of the Cisco Unified IP Phone 9951.

Phone Connections for Cisco Unified IP Phone 9951

Connect your phone to the corporate IP telephony network, using the following diagram.

1

DC adapter port (DC48V)

6

Handset connection

2

AC-to-DC power supply (optional for the network port connection but required for a wifi connection)

7

Analog headset connection (headset optional)

3

AC power wall plug (optional)

8

USB port

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

9

Anti-theft security connector (lock optional)

5

Computer port (10/100/1000 PC) connection

10

Camera pin holes (for Cisco Unified Video Camera)

The following picture shows the side of the phone.

1

USB port

3

Speaker port for output to optional external speakers

2

Accessory connector; for example, for connecting a Cisco Unified IP Phone Expansion Module

4

Microphone port for input from optional external microphone


Note


Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.


Bluetooth

Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:
  • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
  • Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.


1

Phone screen

Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys.

2

Session buttons

Each button corresponds with an active call or a call function. When you press the button, the action depends on the state of the phone:
  • Active calls: Press the button to take the default action for an active call. For example, press the session button for a ringing call to answer the call and press the button on a held call to resume the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.
  • Call functions: When a session button is not being used for an active call, it can be used to initiate functions on the phone, as indicated by the adjacent phone screen icons. For example, press the session button to display missed calls, take the phone off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).
  • Flashing amber : Ringing call. Press this button to answer the call.
  • Solid green : May be a connected call or an outgoing call that is not yet connected. If the call is connected, press this button to display the call details or the participants of a conference call. If the call is not yet connected, press this button to end the call.
  • Pulsing green : Held call. Press this button to resume the held call.
  • Solid red : Shared line in use remotely. Press this button to barge into the call (if Barge is enabled).
  • Pulsing red : Shared line call put on hold remotely. Press this button to resume the held call.

The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.

3

Softkey buttons

Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen.

4

Back button

Returns to the previous screen or menu.

5

Release button

Ends a connected call or session.

6

Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item.

The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode. Press the Select button to override Power Save and Power Save Plus mode.

7

Conference button

Creates a conference call.

8

Hold button

Places a connected call on hold and toggles between an ongoing and held call.

9

Transfer button

Transfers a call.

10

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items by entering the item number.

11

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until you select a new default audio path (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12

Mute button

Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.

When muted, you can hear the other parties on the call, but they cannot hear you.

13

Headset button

Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until you select a new default audio path (for example, by picking up the handset).

14

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Silences the ringer on the phone if an incoming call is ringing.

15

Messages button

Autodials your voicemail system (varies by system).

16

Applications button

Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

17

Contacts button

Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

18

Phone display

Can be positioned to your preferred viewing angle.

19

Programmable feature buttons (also called feature buttons)

Each button corresponds to a phone line, speed dial, and calling feature.

Press a button for a phone line to display the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your system administrator may have set up the primary line to automatically display all calls. For information on your set up, contact your system administrator.

Color LEDs indicate the line state:
  • Amber : Ringing call on this line
  • Green : Active or held call on this line
  • Red : Shared line in-use remotely

The position of the programmable feature buttons can be reversed with the position of the session buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.

20

Handset with light strip

The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

1

Line label

Displays the line phone information.

2

Header

Displays the date, time, and other information (such as phone number) about the selected line.

3

Session button label (for connected call)

Displays information (such as phone number and duration) about a connected call on the line.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

4

Session label (for held call)

Displays information (such as phone number and duration) about a held call on the line.

Press the corresponding session button to resume the held call.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

5

New Call icon

Indicates you can press the corresponding session button to make a new call.

6

Softkeys

Softkey options for the selected (highlighted) call only.

If you select a different call (for example, you press a feature button, press the Navigation pad, or answer a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, you can use All Calls to view all calls on all lines. Your system administrator can also set up your primary line key to automatically display all calls on all lines.

If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, contact your system administrator.

1

Primary line label

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.

2

Header

Displays the date and time, and information (such as phone number) about the selected line.

3

Session label (with Connected Call icon)

Displays information (such as call status and duration) about a connected call associated with the selected line.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

4

Session label (with Held Call icon)

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Press the session button next to a Held Call icon to resume the held call for that session.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

5

Softkeys

Softkey options for the selected call only.

If you select a different call (for example, you press a feature button, press the Navigation pad, or answer a ringing call), the softkey options may change.

6

Answer label

Displays if your system administrator has assigned the Answer feature to the programmable feature button.

Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call.

7

Speed-dial label

Displays if you or your system administrator assigned a speed dial to the programmable feature button.

8

Nonprimary line labels

Display information about nonprimary phone lines.

9

All Calls label

Displays if the All Calls feature is enabled. Press the corresponding button to display all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Press the button once to select the current call or first call on the list. Press the button twice to select the header line, which allows you to make a new call.

With multiple lines, you may prefer the All Calls view.

Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button. For more information, contact your system administrator.

Cisco Unified IP Phone 9971

The following sections describe attributes of the Cisco Unified IP Phone 9971.

Phone Connections for Cisco Unified IP Phone 9971

Connect your phone to the corporate IP telephony network, using the following diagram.

1

DC adapter port (DC48V)

7

Analog headset connection (optional)

2

AC-to-DC power supply (optional for the network port connection but required for a Wi-Fi connection)

8

USB port

3

AC power wall plug (optional)

9

Anti-theft security lock connector (lock optional)

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

10

Camera pin holes (for Cisco Unified Video Camera)

5

Computer port (10/100/1000 PC) connection

11

Secure Digital I/O (SDIO) slot (not used for this release)

6

Handset connection

 

The following picture shows the side of the phone.

1

USB port

3

Speaker port for output to optional external speakers

2

Accessory connector; for example, for connecting a Cisco Unified IP Phone Expansion Module

4

Microphone port for input from optional external microphone


Note


Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.


Wireless Connection and Bluetooth

Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system administrator sets up the connection. For more information, contact your system administrator.

Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can pair and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:
  • Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or All Calls.
  • Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.


1

Phone screen

Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys.

Phone screen items, such as menu options and softkeys, are touch-sensitive.

2

Session buttons

Each button corresponds with an active call or a call function. When you press the button, the action depends on the state of the phone:
  • Active calls: Press the button to take the default action for an active call. For example, press the session button for a ringing call to answer the call and press the button on a held call to resume the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.
  • Call functions: When a session button is not being used for an active call, it can be used to initiate functions on the phone, as indicated by the adjacent phone screen icons. For example, press the session button to display missed calls, take the phone off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).
  • Flashing amber : Ringing call. Press this button to answer the call.
  • Solid green : May be a connected call or an outgoing call that is not yet connected. If the call is connected, press this button to display the call details or the participants of a conference call. If the call is not yet connected, press this button to end the call.
  • Pulsing green : Held call. Press this button to resume the held call.
  • Solid red : Shared line in use remotely. Press this button to barge into the call (if Barge is enabled).
  • Pulsing red : Shared line call put on hold remotely. Press this button to resume the held call.

The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.

3

Back button

Returns to the previous screen or menu.

4

Release button

Ends a connected call or session.

5

Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item, disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode.

The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode. Press the Select button to override Power Save and Power Save Plus mode.

6

Conference button

Creates a conference call.

7

Hold button

Places a connected call on hold and toggles between an active and held call.

8

Transfer button

Transfers a call.

9

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items by entering the item number.

10

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until you select a new default audio path (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

11

Mute button

Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.

When muted, you can hear the other parties on the call, but they cannot hear you.

12

Headset button

Selects the wired or wireless headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Silences the ringer on the phone if an incoming call is ringing.

14

Messages button

Autodials your voicemail system (varies by system).

15

Applications button

Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

16

Contacts button

Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

17

Phone display

Can be positioned to your preferred viewing angle.

18

Programmable feature buttons (also called feature buttons)

Correspond to phone lines, speed dials, and calling features.

Press a button for a phone line to display the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your system administrator may have set up the primary line to automatically display all calls. For information on your set up, contact your system administrator.

Color LEDs indicate the line state:
  • Amber : Ringing call on this line
  • Green : Active or held call on this line
  • Red : Shared line in-use remotely

The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.

19

Handset with light strip

The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

1

Header

Displays the date, time, and information (such as phone number) about the selected line.

2

Primary line label

Displays the primary line phone information.

3

Session label

Displays information (such as call status and duration) about active calls associated with the selected line. Calls are displayed in order of the oldest (at the top) to the newest.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

4

New Call icon

A touch-sensitive icon you can press to make a new call.

5

Softkeys

Touch-sensitive softkey options for the selected (highlighted) call only.

If you select a different call (for example, you press a feature button, press the Navigation pad, or answer a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, you can use All Calls to view all calls on all lines. Your system administrator can also set up your primary line key to automatically display all calls on all lines.

If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, contact your system administrator.

1

Header

Displays the date and time, and information (such as phone number) about the selected line.

(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

2

Session label (for connected call)

Displays information (such as call status and duration) about a connected call on the selected line.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

3

Session label (for held call)

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Press the session button next to a Held Call icon to resume the held call for that session.

The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).

4

Softkeys

Touch-sensitive softkey options.

5

Answer label

Displays if your system administrator has assigned the Answer feature to the programmable feature button.

Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call.

6

Speed-dial label

Displays if you or your system administrator assigned a speed dial to the programmable feature button.

7

Nonprimary line labels

Display information about nonprimary phone lines.

8

All Calls label

Displays if the All Calls feature is enabled. Press the corresponding button to display all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

When you are on a call, press All Calls once to select the current call or the first call on the list; press All Calls twice to select the header. With the header selected, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you have multiple calls on your phone and want to access the New Call softkey.

Using the All Calls feature is recommended highly if you have multiple lines on your phone.

9

Primary line label

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.

Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button. For more information, contact your system administrator.

General Phone Information

This section contains information which is common to all the IP Phone models in this guide.

Connect Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.



Procedure
    Step 1   Insert the curved connectors into the lower slots.
    Step 2   Lift the footstand until the connectors snap into the upper slots.
    Note   

    Connecting and disconnecting the footstand may require a little more force than you expect.


    Adjust Phone Display Viewing Angle

    The viewing angle of the phone display can be adjusted according to your preference.

    Procedure
    Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.
    The following figure shows the display angle of the Cisco Unified IP Phone 9971.



    Navigate and Select Items

    Task

    Action

    Example

    Scroll to highlight an item.

    Press the Navigation pad.

    Highlight a call from the missed call list.

    Select an item by number.

    Press the corresponding number on the keypad.

    Press 2 to select the second item in the Applications menu.

    Select an item using the Select button.

    Press Select at the center of the Navigation pad.

    Highlight the Preferences application and press Select.

    Navigate to a submenu.

    (A right arrow (>) next to the menu item indicates that a submenu exists.)

    Highlight the menu item and press the item number on the keypad.

    Or press the down arrow on the Navigation pad and then press the Select button.

    Highlight the Network Setup menu, then press 1 to open the submenu.

    Select a line to use a calling feature (when the line is idle).

    Press the line button.

    Indicators of your line selection include:

    • The selected line is displayed on the phone screen header.
    • Color of the icon (on the line label) changes to blue.

    Press the line button and then press Forward All to forward calls on that line.

    Select a line to use a calling feature (when the line has one or more active calls).

    Press the line button.

    Indicators of your line selection include:

    • The selected line is displayed on the phone screen header.
    • Color of the icon (on the line label) changes to blue.

    Press the line button twice and then press Forward All to forward calls on that line.

    Power Save and Power Save Plus

    There are two levels of energy-saving modes that your system administrator can set up:

    • Power Save—The phone display goes blank when not in use for a period of time, reducing the power requirements.
    • Power Save Plus—The phone display goes blank, turning the phone off and on at predetermined times. The power to the phone is significantly reduced.

    Power Save

    Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

    To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.

    Power Save Plus

    Your Cisco Unified IP Phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.

    Ten minutes before the scheduled sleep time, the Select button flashes and you receive a message that your phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone play. The ringtone plays according to the following schedule:

    • At 10 minutes before power off, the ringtone plays four times
    • At 7 minutes before power off, the ringtone plays four times
    • At 4 minutes before power off, the ringtone plays four times
    • At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off

    If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down.

    If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is about to power off.

    After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period of time, a message displays to alert you that the phone is about to power down. At the configured wake time, your phone powers up.

    Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.

    For more information about EnergyWise and your phone, contact your system administrator.

    Clean Phone Display

    When the phone is in sleep mode, the touchscreen is blank and the Select button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wake it up or wait until it is awake before following the preceding cleaning instructions.


    Caution


    Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures.


    Procedure
      Step 1   Before cleaning the phone display, press Select until you see the message Touchscreen Disabled to disable the phone screen.

      The phone screen reenables automatically after 60 seconds.

      Step 2   To reenable the phone screen manually after cleaning, press Select until you see the message Touchscreen Enabled.

      Adjust Handset Rest

      If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.



      Procedure
        Step 1   Remove the handset from the cradle and pull the plastic tab from the handset rest.
        Step 2   Rotate the tab 180 degrees.
        Step 3   Hold the tab between two fingers, with the corner notches facing you.
        Step 4   Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.
        Step 5   Return the handset to the handset rest.

        Phone and Cable Lock

        You can secure the Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop.

        The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.