Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Numerics

802.11a standard 6-3

802.11b standard 6-3

802.11d standard 6-3

World Mode 6-4

802.11e standard 6-3

802.11g standard 6-3

802.11i standard 6-3

802.1X

authentication server 1-23

authenticator 1-23

description 1-12

network components 1-23

supplicant 1-23

Troubleshooting 12-9, 12-10

802.1X Authentication 7-13

802.1X authentication and status 7-15

802.1X Authentication menu

options 7-15

Device Authentication 7-15

EAP-MD5 7-15

A

Access Information web page 11-2, 11-8

accessory

headsets 3-4

KEM 3-4

support 3-4

access port

configuring 7-6

connecting 3-12

forwarding packets to 11-8

access to phone settings 7-2

adding

Cisco Unified IP Phones manually 2-13

Cisco Unified IP Phones using autoregistration 2-11

users to Cisco Unified Communications Manager 8-34

Admin. VLAN ID 7-5

AdvanceAdhocConference service parameter 8-9

AES

encryption description 6-13

agent greeting 8-2

All Calls 8-3

Alternate TFTP 7-11

Analog RJ11 headsets 3-7

anonymous call bock telephony features

anonymous call block 8-3

Answer (oldest call) 8-3

AP

associating 6-8

Cisco Aironet Access Point 6-8

description 6-8

Assisted Directed Call Park 8-3

audible message waiting indicator 8-14

authentication 1-16

authentication server, in 802.1X 1-23

authenticator, in 802.1X 1-23

auto answer 8-3

auto dial 8-3

automatic port synchronization 8-4

autoregistration

using 2-11

auxiliary VLAN 2-3

auxiliary VLAN, description 6-9

B

background image

configuring 9-5

creating 9-4

custom 9-4

List.xml file 9-4

PNG file 9-4, 9-5

barge 1-24, 8-4

call security restrictions 1-21

block external to external transfer 8-5

Bluetooth

adding headset 3-8

Bluetooth technology

using Bluetooth wireless headsets 3-8

BootP 1-11

Bootstrap Protocol (BootP) 1-11

Busy Lamp Field (BLF) 1-31

Busy Lamp Field (BLF) Pickup 8-5

Busy Lamp Field (BLF) speed dial 8-5

C

cable lock, connecting to phone 3-20

call

security interactions 1-21

Call Back 8-5

call display restrictions 8-5

caller ID 8-8

caller ID blocking 8-8

call forward 8-6

call forward all 8-6

call forward busy 8-6

call forward no answer 8-6

call forward no coverage 8-6

destination override 8-6

loop breakout 8-6

loop prevention 8-6

notification 8-6

call forward destination override 8-7

call park 8-6

call security restrictions using Barge 1-21

call statistics 10-11

call waiting 8-7

CAPF (Certificate Authority Proxy Function) 1-19

CAST 1-11

cell phone interference 1-2

Cisco Discovery Protocol

See CDP

Cisco Unified Communications Manager

adding phone to database of 2-10

interacting with 6-11

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 8-2

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-13

adding to Cisco Unified Communications Manager 2-10

cleaning 12-17

configuration checklist 1-26

configuration requirements 1-24

configuring user services 8-33

installation checklist 1-29

installation overview 1-24, 1-29

installation requirements 1-24

modifying phone button template 8-29

mounting to wall 3-20

power 2-3

registering 2-10

registering with Cisco Unified Communications Manager 2-11

resetting 12-15

technical specifications C-1

using LDAP directories 8-27

web page 11-1

Cisco Unified Video Camera 5-1

attaching to the phone 5-2

configuration 5-1

post installation 5-4

cleaning the Cisco Unified IP Phone 12-17

Clear List softkey 10-3, 10-8, 10-9

Client Matter Code (CMC) 8-9

conference 8-9

secure 1-20

configuration file

creating 12-5

encrypted 1-19

modifying 9-1

overview 2-7

XmlDefault.cnf.xml 2-7

configuring

LDAP directories 8-27

overview 1-24

personal directories 8-27

phone button template 8-29

user features 8-34

connecting

handset 3-12

headset 3-12

to a computer 3-12

to the network 3-12

connecting IP Phones to other IP Phones (daisy chaining) 12-10

Current Access Point 10-15

Current Access Point screen 10-15

custom phone rings

about 9-2

creating 9-2, 9-3, 9-5

PCM file requirements 9-3

D

data VLAN 2-3

Debug Display web page 11-3, 11-11

Default Router 7-10

Denial of Service attacks

disabling SSH 9-11

Device Authentication 7-15

device authentication 1-18

Device Configuration menu

displaying 7-2

Device Information web page 11-2, 11-4

DHCP 7-10

description 1-11

troubleshooting 12-7

DHCP Address Released 7-12

DHCP IP address 12-12

directed call park 8-10

directory numbers, assigning manually 2-13

direct-sequence spread spectrum (DSSS) 6-6

disabling phone display 9-7

distinctive ring 8-18

DND 8-11

DNS server

troubleshooting 12-8

verifying settings 12-4

DNS Server 1-5 7-10

documentation

additional i-xiii

Domain Name 7-4, 7-8

Domain Name System (DNS) 7-4, 7-8

Domain Name System (DNS) server 7-10

do not disturb 8-11

E

EAP-MD5 7-15

Device ID 7-15

Realm 7-15

Shared Secret 7-15

encrypted configuration files 1-19

encryption 1-16

media 1-18

signaling 1-19

EnergyWise

configuration 9-8

description 2-4

enterprise parameters

call forward 8-36

call forward options 8-36

user options web page defaults 8-36

error messages, used for troubleshooting 12-3

Ethernet Information web page 11-2, 11-8

Ethernet Setup menu

about 7-4

Ethernet statistics 10-7

Ethernet Statistics screen 10-7

external power 2-4

F

fast dials

address book 8-30

fast dial service 8-11

features

configuring on phone, overview 1-15

configuring with Cisco Unified Communications Manager, overview 1-15

informing users about, overview 1-16

file authentication 1-18

file format

List.xml 9-4

RingList.xml 9-2

Forced Authorization Code (FAC) 8-11

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

H

handset

connecting 3-12

handsfree 3-8

handsfree profile 3-8

headset

audio quality 3-11

Bluetooth 3-8

connecting 3-6

disabling 3-6

quality 3-11

USB 3-6

using 3-5

wired 3-6

headset port 3-12

hold 8-12

hold reversion 8-12

http 11-3

HTTP, description 1-12

https 11-3

HTTPS, description 1-12

hunt group

sign out of hunt groups 8-14

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 9-7

viewing settings 9-7

XML service 9-7

image authentication 1-18

Incoming Call Toast Timer 8-39

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-10

requirements, overview 1-24

intercom 8-13

interference, cell phone 1-2

Internet Protocol (IP) 1-12

IP Address 7-10

IP address, troubleshooting 12-3

IPv4 Setup 7-4, 7-7

K

Key Expansion Module

support by phone model 4-1

L

LDAP directories, using with Cisco Unified IP Phone 8-27

LEAP

description 6-12

light extensible authentication protocol, See LEAP

line buttons 8-11

lines

buttons for 8-11

Line Select 8-13

Line select for voice messages 8-13

Line Status 1-31

List.xml file 9-4

LLDP-PoE 8-17

Locale Installer B-1

localization

Installing the Cisco Unified Communications Manager Locale Installer B-1

logging, missed call 8-14

M

MAC address 2-14

malicious caller identification (MCID) 8-14

manufacturing installed certificate (MIC) 1-18

media encryption 1-18

meet-me conference 8-14

Message Indicators 1-31

message waiting 8-14

Message Waiting Indicator (MWI) 1-31

Message Waiting Lamp 1-31

metrics, voice quality 10-12, 11-12

MIC 1-18

missed call logging 8-14

mobile connect 8-15

mobile voice access 8-15

Mode 7-13

Model Information screen 10-1

monitoring and recording 8-21

multiple calls per line appearance 8-15

music-on-hold 8-15

mute 8-15

N

native VLAN 2-3

Network Configuration web page 11-2

network connectivity, verifying 12-3

networking protocol

802.1X 1-12

BootP 1-11

CAST 1-11

CDP 1-11

DHCP 1-11

HTTP 1-12

IP 1-12

RTCP 1-13

RTP 1-13

SIP 1-13

TCP 1-13

TFTP 1-14

UDP 1-14

network outages, identifying 12-6

network port

configuring 7-6

connecting to 3-12

network protocol

LEAP 6-12

network requirements, for installing 3-1

Network Setup configuration menu

displaying 7-2

IPv4 menu options

Alternate TFTP 7-11

Default Router 7-10

DHCP 7-10

DHCP Address Released 7-12

DNS Server 1-5 7-10

IP Address 7-10

Subnet Mask 7-10

TFTP Server 1 7-11

TFTP Server 2 7-12

options

Admin. VLAN ID 7-5

Domain Name 7-4, 7-8

Operational VLAN ID 7-4

PC Port Configuration 7-6

PC VLAN 7-5

SW Port Configuration 7-6

overview 7-1

Network Setup menu

options

CDP on PC port 11-8

CDP on switch port 11-8

Network Setup web page 11-5

network statistics 11-8

Network web page 11-2, 11-8

O

onhook predialing 8-15

open authentication, description 6-11

Operational VLAN ID 7-4

options

enterprise parameters

user options web page defaults 8-36

orthogonal frequency division multiplexing (OFDM) 6-6

P

Park Monitoring 8-15

park monitoring

directory number configuration window 8-25

setting service parameters 8-24

PCM file requirements, for custom ring types 9-3

PC Port Configuration 7-6

PC VLAN 7-5

personal address book

phone button template 8-30

personal directories, configuring 8-27

phone button template 8-29

modifying

for personal address book or fast dials 8-30

phone display

disabling 9-7

phone hardening 1-19

phone lines

buttons for 8-11

phone settings access 7-2

physical connection, verifying 12-6

plus dialing 8-16

PNG file 9-4, 9-5

PoE 2-4

ports

access 3-3

network 3-3

power

EnergyWise configuration 9-8

EnergyWise description 2-4

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power negotiation over LLDP 2-6

power over Ethernet

See PoE

Power Save Plus

See EnergyWise

power source

causing phone to reset 12-8

power injector 2-4

presence-enabled directories 8-17

privacy 8-17

Private Line Automated Ringdown (PLAR) 8-17

programmable button 1-31

description of 8-11

Programmable Feature Button 1-31

Programmable Line Key (PLK) 1-31

protected call

description 1-21

protected calling

description 8-17

Q

Quality of Service (QoS) 6-9

Quality Reporting Tool (QRT) 8-18, 12-16

R

RADIUS server authentication, description 6-12

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

received signal strength indicator, See RSSI

redial 8-18

remote port configuration 8-18

Report Quality softkey 8-18, 12-16

reset settings on phone 12-15

resetting

Cisco Unified IP Phone 12-15

continuously 12-6

intentionally 12-7

RingList.xml file format 9-2

ring setting 8-18

RSSI, description 6-8

S

secure and nonsecure indication tone 8-19

secure conference 8-20

description 1-20

establishing 1-20

identifying 1-20

restrictions 1-21, 1-22

security restrictions 1-22

Secure SRST 1-19

securing the phone with a cable lock 3-20

security

AES encryption 6-13

CAPF (Certificate Authority Proxy Function) 1-19

device authentication 1-18

encrypted configuration file 1-19

file authentication 1-18

image authentication 1-18

media encryption 1-18

open authentication 6-11

phone hardening 1-19

RADIUS server authentication 6-12

security profiles 1-19, 1-20

shared key authentication 6-12

signaling authentication 1-18

signaling encryption 1-19

static WEP encryption 6-13

TKIP encryption 6-13

WLAN overview 6-11

WPA authentication 6-12

Security Configuration menu (on Settings menu)

options

LSC 7-13

Trust List 7-13

security profiles 1-19, 1-20

Security Setup configuration menu

802.1X Authentication 7-13

overview 7-1

Security Setup configuration menu (on Settings menu)

about 7-13

services

configuring for users 8-33

description 8-20

subscribing to 8-33

Services URL button 8-20

shared key authentication, description 6-12

shared line 8-20

signaling authentication 1-18

signaling encryption 1-19

SIP

description 1-13

Speaker button, disabling 3-4

speed dial

buttons for 8-11

SRST 11-6

secure reference 1-19

SSH disable and enable 9-11

standard (ad hoc) conference 8-9

startup problems 12-1

startup process

accessing TFTP server 2-9

configuring VLAN 2-9

contacting Cisco Unified Communications Manager 2-10

loading stored phone image 2-8

obtaining IP address 2-9

obtaining power 2-8

requesting configuration file 2-10

understanding 2-8

statistics

call 10-11

video 10-13

network 11-8

streaming 11-11

Status menu 10-1, 10-2

status messages 10-3

Status Messages screen 10-3

Status Messages web page 11-3, 11-11

Stream 1 web page 11-3, 11-11

streaming statistics 11-11

Subnet Mask 7-10

supplicant, in 802.1X 1-23

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW Port Configuration 7-6

T

TCP 1-13

technical specifications, for Cisco Unified IP Phone C-1

telephony features

agent greeting 8-2

audible message waiting indicator 8-14

auto answer 8-3

auto dial 8-3

automatic port synchronization 8-4

barge 1-24, 8-4

block external to external transfer 8-5

Busy Lamp Field (BLF) Pickup 8-5

Busy Lamp Field (BLF) speed dial 8-5

Call Back 8-5

call display restrictions 8-5

caller ID 8-8

caller ID blocking 8-8

call forward 8-6

call forward destination override 8-7

call park 8-6

call waiting 8-7

conference 8-9

directed call park 8-10

distinctive ring 8-18

do not disturb (DND) 8-11

fast dial service 8-11

hold 8-12

hold reversion 8-12

intercom 8-13

malicious caller identification (MCID) 8-14

meet-me conference 8-14

message waiting 8-14

mobile connect 8-15

mobile voice access 8-15

monitoring and recording 8-21

multiple calls per line appearance 8-15

music-on-hold 8-15

mute 8-15

plus dialing 8-16

power negotiation over LLDP 8-17

presence-enabled directories 8-17

privacy 8-17

redial 8-18

remote port configuration 8-18

ring setting 8-18

secure and nonsecure indication tone 8-19

secure conference 8-20

services 8-20

Services URL button 8-20

shared line 8-20

sign out of hunt groups 8-14

Time-of-Day Routing 8-22

transfer 8-22

video mode 8-22

video support 8-22

voice messaging system 8-23

VPN 8-22

TFTP

description 1-14

troubleshooting 12-3

TFTP Server 1 7-11

TFTP Server 2 7-12

TFTP settings

IPv6 1-17

time, displayed on phone 3-2

Time-of-Day Routing 8-22

TKIP

encryption description 6-13

transfer 8-22

Transmission Control Protocol

See TCP

Trivial File Transfer Protocol

See TFTP

troubleshooting

DHCP 12-7

DNS 12-8

DNS settings 12-4

IP addressing and routing 12-3

network connectivity 12-3

network outages 12-6

phones resetting 12-7

physical connection 12-6

services on Cisco Unified Communications Manager 12-4

TFTP settings 12-3

VLAN configuration 12-7

Trust List menu 7-14

U

USB headsets 3-6

USB port data 3-5

User Datagram Protocol

See UDP

User Options web page

call forward settings 8-36

description 8-34

giving users access to 8-35, A-1

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 8-34

configuring personal directories A-3

providing support to A-1

required information A-1

subscribing to services A-2

V

video mode 8-22

video statistics 10-13

video support 8-22

VLAN

assigning separate SSIDs 6-9

auxiliary, for voice traffic 2-3, 6-9

configuring 7-4

configuring for voice networks 2-2

native, for data traffic 2-3

separate voice for QoS 6-9

verifying 12-7

VLAN, interaction with 2-2

voice messaging system 8-23

voice messaging system, accessing A-2

voice quality metrics 10-12, 11-12

voice VLAN 2-3, 6-9

VPN 8-22

W

wall mounting, Cisco Unified IP Phone 3-20, E-1, F-1

WDS, wireless domain server 6-7

web page

about 11-1

Access Information 11-2, 11-8

accessing 11-2

Debug Display 11-3, 11-11

Device Information 11-2, 11-4

disabling access to 11-3

Ethernet Information 11-2, 11-8

Network 11-2, 11-8

Network Configuration web page 11-2

Network Setup 11-5

preventing access to 11-3

Status Messages 11-3, 11-11

Stream 1 11-3, 11-11

WEP encryption, description 6-13

wideband codec 1-1

wired headset 3-6

wireless domain server (WDS) 6-7

wireless local area network, See WLAN

WLAN

components 6-8

security 6-11

voice quality 6-9

WLAN Setup menu 7-7

WLAN statistics 10-9

WLAN Statistics screen 10-9

World mode 6-4

supported countries 6-4

WPA

encryption with TKIP, description 6-13

WPA authentication, description 6-12

X

XmlDefault.cnf.xml 2-7