Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified CM 8.5 (SIP)
Applications
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Applications

Table Of Contents

Applications

Phone Applications

Call History

View Call History

View Call Record Details

Filter Call History

Dial From Call History

Edit Number From Call History

Clear Call History

Delete Call Record From Call History

Preferences

Ringtones

Wallpaper

Brightness

Bluetooth

Accessories

View Accessories List

View Accessory Details

Set Up Wideband for Analog Headset

Add Bluetooth Accessory

Delete Bluetooth Accessory

Connect Bluetooth Accessory

Disconnect Bluetooth Accessory

View Camera Details

View Camera Setup

Reset Camera

WLAN Sign-In

Sign-In for WLAN

Change WLAN Sign-In

Running Applications

View Running Applications

Switch to a Running Application

Close a Running Application

Phone Information

View Phone Information

Administrator Settings

VPN Client

Connect Through VPN

Managing the VPN Connection


Applications


Phone Applications

Phone applications allow you to access the following:

Call History

Preferences

Accessories

WLAN Sign-In

Running Applications

Phone Information

Administrator Settings (for system administrators only).

VPN Client

Call History

Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.)

In the Call History screen, the line information, such as "Line: 5623," is shown in the upper right corner to indicate the line name or number for which the call history is displayed.

For each call record or call group, an icon to the left of the caller ID shows the call type:

Received—

Placed—

Missed—

If the caller ID is unavailable, "Unknown" is displayed, and the phone number is listed.

Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated . For each group, the time of the latest call and the number of calls, such as "(3)," are displayed:

Incoming (Received) and outgoing (Placed) calls are grouped together.

Missed calls are grouped together in a separate group.

For each individual card record or call group, the phone number is listed in blue and is contact sensitive for touch dialing.

Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list.

A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator.

View Call History

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select a call record or call group.)

3. Press the Exit softkey to return to the Applications screen.

View Call Record Details

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

3. Select a call record or group and press the Details softkey (you may need to press More softkey first). When you are on a call record, you can also press the right arrow on the Navigation pad to display the call details (may be reversed on phones that use a right-to-left mode, such as for Arabic):

For each individual call, the Details screen displays the line information in the upper right corner, such as "Line: 5782," and the call name, call number, alternate number (if available), call disposition (call type), call duration, and time of the call.

For each call group, the details shown are the same as for an individual call. The only difference is that the multiple call-related information is shown, such as call disposition (call type), call duration, and time of call, because this is a group of calls (Placed/Received or Missed). (In a group of Missed calls, individual records show no call duration.)

For each multiparty or hunt group call, the Details screen displays the line information in the upper right corner. For the caller ID and number listed at the top of the screen, the call name, call number, alternate number, and as applicable, the hunt group information, if available.

4. Press the return softkey to return to the Call History screen.

5. Press the Exit softkey to return to the Applications screen.

6. While on a connected call, press the Show Details softkey to show the Call Details screen. This screen displays single call information and call duration and is updated each second.

Filter Call History

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

The default view in Call History is for "All Calls," which is shown at the top of the screen. The line information, such as "Line: 5623," is shown in the upper right corner.

3. To sort calls for a specific phone line, select that phone line and view the individual calls or calls groups for that line.

4. To sort by missed calls for the selected line, press the Missed Calls softkey.

5. Press the Exit softkey to return to the Applications screen.

Dial From Call History

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

3. From the Call History screen, select the call record that you want to dial and do one of the following:

Press the Call softkey.

Pick up the handset.

Press the Select button.

Press the Speakerphone button or Headset button .

4. When the phone is in idle, you can press the down arrow on the Navigation pad to display the On-Hook Dialing screen.

Edit Number From Call History

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

3. Highlight the call record that you want to edit.

4. Press the EditDial softkey. (You may need to press More softkey first.)

5. Press the right or left arrow on the Navigation bar to move the cursor to the desired location.

6. Press the softkey to delete numbers on the left of the cursor.

7. Press the Call softkey to dial the new edited number.

8. Press the return softkey to return the Call History screen.

Clear Call History

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

3. Press the Clear List softkey to clear the entire call history on the phone.

4. Press the Exit softkey to return to Applications screen.

Delete Call Record From Call History

1. Press the Applications button .

2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)

3. Highlight the individual call record or call group that you want to delete.

4. Press the Delete softkey. (You may need to press More softkey first.)

For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message appears to verify that you want to delete the entire group of calls.

5. Press the Cancel softkey if desired.

6. Press the Exit softkey to return to Applications screen.

Preferences

Preferences allows you to set user preferences for the following items:

Ringtone

Wallpaper

Brightness

Bluetooth

Ringtones

You can choose the ringtone, per line, that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, see your system administrator.

Change Ringtone for a Line

1. Press the Applications button .

2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)

3. Select Ringtone.

4. Highlight a ringtone.

5. Press Select button or Edit softkey.

6. Press the Play softkey to play the sample ringtone.

7. Press the Set softkey to apply the ringtone.

8. Press the return softkey to return to the Preferences screen.

Wallpaper

You can change the default image that appears on your phone screen with wallpapers that are provided with the phone, or with your own custom wallpaper. For information about adding custom wallpaper to the phone, contact your system administrator.

Change Wallpaper

1. Press the Applications button .

2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)

3. Select Wallpaper and select a wallpaper option.

4. Press the Preview softkey to see the wallpaper on your phone screen.

5. Press the Set softkey to apply the wallpaper to the phone.

Brightness

You can adjust your phone screen brightness level.

Adjust the Brightness

1. Press the Applications button .

2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)

3. Select Brightness.

To increase brightness, press the right arrow on the Navigation pad.

To decrease brightness, press the left arrow on the Navigation pad.

4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit.

Bluetooth

If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone.

Turn On Bluetooth

(For Cisco Unified IP Phone 9951 and 9971 only.)

1. Press the Applications button .

2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)

3. Select Bluetooth.

4. Press the On softkey. The Bluetooth icon appears on the phone screen header.

To add a Bluetooth accessory from this screen, select Bluetooth again and press the Add Accessory softkey.

Turn Off Bluetooth

(For Cisco Unified IP Phone 9951 and 9971 only.)

1. Press the Applications button .

2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)

3. Select Bluetooth.

4. Press the Off softkey.

The Bluetooth icon disappears from the phone screen header.

Accessories

You can connect external hardware to your phone using either the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband.

View Accessories List

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

A list of phone accessories is displayed.

3. Press the Exit softkey to return to the Applications screen.

View Accessory Details

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

A list of phone accessories is displayed.

3. Select an accessory from list and press the Details softkey.

The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details:

Device Name

Hostname

Device Type

Device Service

Firmware Version

Paired Status (for Bluetooth devices)

Connected Status

Configured Status

4. Press the Setup softkey to configure the selected accessory for your phone.

5. Press the Exit softkey to return to the Applications screen.

Set Up Wideband for Analog Headset

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

A list of phone accessories is displayed.

3. Select Analog Headset and press the Setup softkey.

The phone screen displays the wideband status for the analog headset.

4. Press the Turn On softkey to enable wideband for the analog headset.

5. Press the Turn Off softkey to disable wideband for the analog headset.

6. Press the return softkey to return to the Accessories screen.

Add Bluetooth Accessory

(For Cisco Unified IP Phone 9951 and 9971 only.)

Before You Begin

Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer.

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Add Bluetooth Accessory.

The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen.

4. Select the accessory and press the Connect softkey.

5. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of "0000." If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.

When the connection is completed, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory.

Delete Bluetooth Accessory

(For Cisco Unified IP Phone 9951 and 9971 only.)

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select a Bluetooth accessory and press the Delete softkey.

The Bluetooth accessory will be disconnected (if it was connected) and removed from the Accessories list.

Connect Bluetooth Accessory

(For Cisco Unified IP Phone 9951 and 9971 only.)

Before You Begin

Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select a Bluetooth accessory and press the Connect softkey.

When the connection is completed, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory.

Disconnect Bluetooth Accessory

(For Cisco Unified IP Phone 9951 and 9971 only.)

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select a Bluetooth accessory and then press the Disconnect softkey.

View Camera Details

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Cisco Unified Video Camera and press the Details softkey.

4. Press the return softkey to return to the Accessories screen.

View Camera Setup

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Cisco Unified Video Camera and press the Setup softkey.

You can set up the following Camera features:

Auto Transmit

Brightness

Viewing Areas

4. Press the return softkey to return to the Setup screen.

Enable Auto Transmit

1. Press the Applications button.

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Cisco Unified Video Camera.

4. Press the Set-up softkey.

5. Press the Turn On softkey to enable the Auto Transmit feature, or press the return softkey to return to the Set-up screen.

Adjust Camera Brightness

1. Press the Applications button.

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Cisco Unified Video Camera.

4. Select Brightness.

To increase brightness, press the right or up arrow on the Navigation pad.

To decrease brightness, press the left or down arrow on the Navigation pad.

5. Press the Save softkey to set the brightness, or press the return softkey to return to the Setup screen.

Adjust the Camera View Area

1. Press the Applications button.

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Cisco Unified Video Camera.

4. Select View Area:

To increase the camera viewing area, press the right or up arrow on the Navigation pad.

To decrease the camera viewing area, press the left or down arrow on the Navigation pad.

5. Press the Save softkey to set the contrast, or press the return softkey to return to the Setup screen.

Reset Camera

1. Press the Applications button .

2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)

3. Select Cisco Unified Video Camera and press the Reset softkey.

The phone resets the default configuration of the Cisco Unified Video Camera.

4. Press the Cancel softkey to return to the Accessories screen.

WLAN Sign-In

Before you can access the WLAN network, you must sign in. Your system adminstrator sets up your phone for Wi-Fi connectivity. For information about enabling WLAN on your phone, the WLAN security modes available on your phone, and the site survey that displays the access point information, see your system administrator.

Sign-In for WLAN

1. Press the Applications button .

2. Select WLAN Sign in. (Use the Navigation pad and Select button to scroll and select.)

3. Press the Sign in softkey.

After a successful login, the phone displays the Wi-Fi signal strength in the top right corner of the phone screen. See the table below for the different types of Wi-Fi signals that appear on your phone.

Your phone notifies you about any Wi-Fi issue by displaying a visual notification on the phone screen.

No access point detected

Access point detected

Access point signal levels 1-4


Change WLAN Sign-In

1. Press the Applications button .

2. Select WLAN Sign in. (Use the Navigation pad and Select button to scroll and select.)

3. Press the Select button and from the keypad, enter a user ID.

Use the softkey to delete what is in the User ID field. Use the keypad to enter a user ID.

4. Press the down arrow on the Navigation pad to enter a password.

5. Press the Select button and from the keypad, enter a password.

6. Press the Sign in softkey.

Running Applications

You can view the applications that are running on your phone, including those that are not under Applications menu: for example, Directories.

View Running Applications

1. Press the Applications button .

2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)

The phone displays a list of applications running on the phone including those that are not under the Application menu.

3. Press the Exit softkey to return to the Applications screen.

Switch to a Running Application

1. Press the Applications button .

2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)

3. Choose a running application and press the Switch To softkey to open and use the selected application.

4. Press the Exit softkey to close the application.

Close a Running Application

1. Press the Applications button .

2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)

3. Select a running application and press the Close App softkey to close the application.

Press the Close softkey to close the application without saving the changes.

Press the Cancel softkey to cancel the close application operations.

4. Press the Exit softkey to return back to the Applications screen.

Phone Information

Phone Information allows you to view the model information for your phone:

Model Number

IP Address

Host Name

Active Load

Last Upgrade

Active Server

Stand-by-Server

View Phone Information

1. Press the Applications button .

2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.)

3. Press the Exit softkey to return back to the Applications screen.

Administrator Settings

For information on accessing and changing the Administrator Settings, see your system administrator.

VPN Client

The VPN Client feature establishes a virtual private network (VPN) connection on your phone when a phone is located outside a trusted network or when network traffic crosses untrusted networks. Your system administrator configures the VPN Client feature as needed.

If your phone is configured for VPN Client, the status of Auto-Detect Network Connection determines if a VPN connection is possible:

If your phone is located outside the corporate network:

If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen appears, and you are prompted for credentials. (On the phone in the Applications > VPN window, you can toggle the VPN Enabled field to On or Off to turn on or off the phone's ability to attempt a VPN connection.)

If Auto-Detect Network Connection is enabled, the Sign In screen appears, and you are prompted for your credentials based on the authentication method that your system administrator configured on your phone.

If your phone is located inside the corporate network:

If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen appears, and you are prompted for credentials. (On the phone in the Applications > VPN window, you can toggle the VPN Enabled field to On or Off to turn on or off the phone's ability to attempt a VPN connection.)

If Auto-Detect Network Connection is enabled, you cannot connect through VPN, so the Sign In screen does not appear, and you are not prompted for credentials.

To view VPN status messages, press the Applications button and then select Administrator Settings > Status > Status Messages. For more information, see your system administrator.

Connect Through VPN

1. After you turn on your phone and the VPN Sign In screen appears (except with certificate authentication mode), enter your credentials based on the configured authentication method:

Username and password—Enter the username and the password that your system administrator gave you.

Certificate and password—Enter the password that your system administrator gave you. Your username is derived from the certificate.

Certificate—If the phone uses only a certificate for authentication, the Sign In screen does not appear, and phone displays the status of the phone attempting the VPN connection.

(When the power is lost or reset under some circumstances, the stored credentials are cleared.)

2. Select the Sign In softkey to connect.

(If you press Cancel while the phone is attempting the connection, the connection attempt stops, and the Sign In screen appears again. Then if you press Cancel, the VPN menu appears and shows the VPN field as Off. The phone does not attempt a connection again until you set the VPN Enabled field to On.)

Managing the VPN Connection

The Applications > VPN window consists of these fields:

Enable or disable VPN. If Auto-Detect Network Connection is disabled, toggle the VPN Enabled field to On or Off to turn on or off the phone's ability to attempt a VPN connection.

Change credentials. Select Change Credentials to change the user ID and password. (If the authentication is certificate-only or VPN Enabled is Off, the option is grayed out.

View VPN status: The VPN Status field displays Connected or Not Connected.