Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified CM 8.5 (SIP)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

access

plugins 111

access list, create 110

accessibility features 137

accessories 54

adapters 1, 16, 31

add

PAB entry 106

phone services to button 104

remote destination for Mobile Connect 109

administrator settings 60

Agent Greeting 72

alerts

audible

call waiting 80

Hold Reversion 86

MCID 89

silent 89

visual

call waiting 80

Hold Reversion 86

MCID 89

new voice message 40

ringing call 40

All Calls 72

answer oldest first 73

Application button 40

applications, running 59

assign

fast-dial button 108

fast-dial code 108

audible message indicator. See message indicators

Auto Answer

description 73

B

Back button 38

Barge 74

BLF. See Line Status

Bluetooth 18

accessory

add 55

connect 56

delete 56

disconnect 56

headset 126

settings 53

wireless connection 34

brightness

expansion module 118

phone 53

browser password, change 105

Busy Lamp Features. See Line Status

buttons

and softkeys, per feature 71

color LEDs 7, 9

model-specific overview 5, 20, 36

C

Call Back 74

set up notification 74

Call Forward All 75

call history 49

Call Park 77

Call Pickup

description 79

Call Waiting, description 80

calling features

Agent Greeting 72

All Calls 72

Answer 73

Auto Answer 73

Barge 74

Call Back 74

Call Forward All 75

Call Park 77

Call Pickup 79

Call Waiting 80

conference 81

Divert 82

DND

Fast Dial 84

Hold 85

Hold Reversion 86

Hunt Group 86

Intercom 87

Line Status 88

MCID 89

Meet Me 89

Mobile Connect 74, 90

Mute 91

On-hook Dialing 92

Plus Dialing 92

Privacy 92

QRT 93

Redial 93

Remote Hold 86

Secure and Nonsecure Indication Tone 94

Shared Lines 94

Silent Monitoring and Recording 95

Speed Dial 95

Transfer 96

Web Dialer 97

change

browser password 105

language

phone display 106

user options web pages 105

locale

phone display 106

user options web pages 105

phone line label 102

phone service name 104

phone services 104

PIN 105

Cisco Mobile Connect. See Mobile Connect

Cisco product security 137

Cisco Unified IP Color Key Expansion Module 114

Cisco Unified IP Phone 8961 1

Cisco Unified IP Phone 9951 16

Cisco Unified IP Phone 9971 31

compliance 136

conference

Meet Me 89

swap between calls 82

using 81

Conference button 39

confirmation. See alerts

contacts

corporate directory 63

personal directory 64

delete a contact 107

edit a contact 107

Contacts button 40

contrast. See brightness

create

access list for Mobile Connect 110

phone line label 102

D

delete

fast-dial PAB entry 109

personal directory contact 107

dial, on hook 92

directory

corporate

using 63

with Web Dialer 97

personal 64

delete a contact 107

edit a contact 107

Divert, description 82

DND

customize 100

turn on and off 83

Do Not Disturb. See DND

E

edit

fast dials 108

personal directory contact 107

enable

Privacy 93

end

phone services 104

Expansion Module 114

external devices

caution 135

information 135

F

FAQs 129

fast dials 107

assign a code 108

assign to a feature button 108

delete PAB entry 109

description 84

edit 108

place a call

with a fast-dial button 84

search 108

feature buttons. See buttons

footstand 4

frequently asked questions 129

G

Group Pickup, description 79

H

handset light strip 40

handset rest 15, 30, 48

hardware, model-specific overview 5, 20, 36

Headset button 39

headset, wideband settings 55

Hold

and Resume 85

on shared lines 85

remote 86

swap between calls 85

to answer a new call 85

Hold button 39

Hold Reversion

description 86

notification 86

responding to notification 86

Hunt Group

description 86

sign in and out 86

I

iDivert. See Divert

Intercom 87

K

keypad 39

L

language

change for user options web pages 105

change phone display 106

Web Dialer settings 98

line

settings

DND 100

voice message indicator 101, 102

text label

change 102

create 102

Line Status

description 88

indicators 88

locale

change for user options web pages 105

change phone display 106

log in and out. See sign in and out

M

MAC address

Web Dialer 98

Malicious Caller ID. See MCID

MCID

description 89

trace a call 89

Meet Me

conference

join 89

description 89

message indicators

audible, change 102

voice, change 101

messages 69

Messages button 39

Mobile Connect

add remote destination 109

create access list 110

description 74, 90

switch

from Desk to Mobile Phone 91

from Mobile Phone to Desk 91

turn on and off 90

model 60

monitor and record 95

mute

description 91

turn on and off 92

Mute button 39

N

Navigation pad 8, 39

navigation, about 14, 29, 45

notification

Call Back 74

Hold reversion 86

O

On-hook Dialing

description 92

Other Pickup, description 79

P

PAB

add 106

search 106

password

troubleshooting with User Options 133

password. See browser password

personal address book. See PAB

personal directory 64

delete a contact 107

edit a contact 107

personal identification number. See PIN

phone display 40

change language 106

change line label 102

create line label 102

phone model 60

phone screen

cleaning 47

enable and disable touch-sensitive 47

features 10, 25, 41

navigation 14, 29, 45

touch-sensitive 37

phone services 103

add to button 104

change 104

change name 104

end 104

search for 104

subscribe to 104

phone, connecting 1, 16, 31

PIN

adding Bluetooth device with 56

troubleshooting with Personal Directory 133

using with Personal Directory 65

PIN, change 105

plugins 110, 111

Plus Dialing 92

ports 1, 16, 31

power outage 135

power-save mode 15, 30, 47

preferences

settings 52

Web Dialer 98

Privacy

enable on a shared line 93

programmable feature buttons 9

Q

QRT 93

quality reporting tool. See QRT

R

record and monitor 95

Redial

a number 93

description 93

Release button 38

remote destination. See user options

Remote Hold 86

revert, call

on hold 86

ringtones 52

S

safety and performance

external devices 135

power outage 135

search

fast dials 108

PAB 106

phone services 104

Secure and Nonsecure Indication Tone 94

security 137

services. See phone services

session buttons 7

session buttons. See buttons

set up

speed-dial buttons 103

speed-dial codes 103

Web Dialer preferences 98

settings 52

settings, user options 105

shared lines

barge 74

description 94

enable Privacy 93

on hold 85

sign in and out

Hunt Group 86

user options 99

Web Dialer 97, 98

Silent Monitoring and Recording 95

softkey buttons 7, 22

softkeys and feature buttons, per feature 71

Speakerphone button 39

Speed Dial

buttons 103

description 95

set up 103

codes

description 95

set up 103

subscribe to phone services 104

suspicious call, trace 89

swap

conference calls 82

transfer calls 97

T

To Voicemail. See Divert

touchscreen

cleaning 47

enable and disable 47

touch-sensitive features of 37

trace a suspicious call 89

Transfer

description 96

swap 97

using 96

Transfer button 39

Troubleshooting 129

turn on and off

DND 83

Mobile Connect 90

mute 92

U

USB devices 114

user options

device

phone services 103

speed dial 103

fast dials 107

assign a code 108

assign to a feature button 108

delete PAB entry 109

edit 108

search 108

mobility 109

add remote destination 109

create access list 110

PAB 106

add entry 106

search for entry 106

plugins 110, 111

sign in and out 99

user settings 105

change browser password 105

change phone display language 106

change PIN 105

change user options web pages language 105

user settings. See user options

V

view

Web Dialer preferences 98

viewing angle 5, 20, 36

voice messages

checking 69

voicemail 69

Volume button 39

W

wallpaper 53

warranty information 139

Web Dialer

change preferences 98

description 97

MAC address 98

set up preferences 98

sign in 97

sign out 98

view preferences 98

with Cisco Directory 97

with corporate directory 97

wideband headset 55

wireless connection 34