Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified CM 8.5 (SIP)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Numerics

802.11a standard 6-3

802.11b standard 6-3

802.11d standard 6-3

World Mode 6-4

802.11e standard 6-3

802.11g standard 6-3

802.11i standard 6-3

802.1X

authentication server 1-22

authenticator 1-22

description 1-11

network components 1-22

supplicant 1-22

Troubleshooting 12-9, 12-10

802.1X Authentication 7-13

802.1X authentication and status 7-15

802.1X Authentication menu

options 7-15

Device Authentication 7-15

EAP-MD5 7-15

A

Access Information web page 11-2, 11-8

accessory

headsets 3-4

KEM 3-4

support 3-4

access port

configuring 7-6

connecting 3-12

forwarding packets to 11-8

access to phone settings 7-2

adding

Cisco Unified IP Phones manually 2-12

Cisco Unified IP Phones using auto-registration 2-10

users to Cisco Unified Communications Manager 8-33

Admin. VLAN ID 7-5

AdvanceAdhocConference service parameter 8-10

AES

encryption description 6-13

agent greeting 8-2

All Calls 8-2

Alternate TFTP 7-11

Analog RJ11 headsets 3-7

anonymous call bock telephony features

anonymous call block 8-3

Answer(oldest call) 8-3

AP

associating 6-8

Cisco Aironet Access Point 6-8

description 6-8

Assisted Directed Call Park 8-3

audible message waiting indicator 8-15

authentication 1-15

authentication server, in 802.1X 1-22

authenticator, in 802.1X 1-22

auto answer 8-3

auto dial 8-3

automatic port synchronization 8-4

auto-registration

using 2-10

auxiliary VLAN 2-3

auxiliary VLAN, description 6-9

B

background image

configuring 9-5

creating 9-4

custom 9-4

List.xml file 9-4

PNG file 9-4, 9-5

barge 1-23, 8-4

call security restrictions 1-20

block external to external transfer 8-5

Bluetooth

adding headset 3-9

Bluetooth technology

using Bluetooth wireless headsets 3-8

BootP 1-10

Bootstrap Protocol (BootP) 1-10

Busy Lamp Field (BLF) 1-30

Busy Lamp Field (BLF) Pickup 8-6

Busy Lamp Field (BLF) speed dial 8-5

C

cable lock, connecting to phone 3-20

call

security interactions 1-20

Call Back 8-6

call display restrictions 8-6

caller ID 8-9

caller id blocking 8-9

call forward 8-7

call forward all 8-7

call forward busy 8-7

call forward no answer 8-7

call forward no coverage 8-7

destination override 8-7

loop breakout 8-7

loop prevention 8-7

call forward destination override 8-8

call park 8-7

call security restrictions using Barge 1-20

call statistics 10-11

call waiting 8-8

CAPF (Certificate Authority Proxy Function) 1-18

CAST 1-10

cell phone interference 1-1

Cisco Discovery Protocol

See CDP

Cisco Unified Communications Manager

adding phone to database of 2-9

interacting with 6-11

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 8-2

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-12

adding to Cisco Unified Communications Manager 2-9

cleaning 12-17

configuration checklist 1-25

configuration requirements 1-23

configuring user services 8-32

installation checklist 1-28

installation overview 1-23, 1-28

installation requirements 1-23

modifying phone button templates 8-29

mounting to wall 3-20

power 2-3

registering 2-9

registering with Cisco Unified Communications Manager 2-10

resetting 12-15

technical specifications C-1

using LDAP directories 8-27

web page 11-1

Cisco Unified Video Camera 5-1

attaching to the phone 5-2

configuration 5-1

post installation 5-4

cleaning the Cisco Unified IP Phone 12-17

Clear List softkey 10-3, 10-8, 10-9

conference 8-10

secure 1-19

configuration file

creating 12-5

encrypted 1-18

modifying 9-1

overview 2-6

XmlDefault.cnf.xml 2-6

configuring

LDAP directories 8-27

overview 1-23

personal directories 8-27

phone button templates 8-29

user features 8-33

connecting

handset 3-12

headset 3-12

to a computer 3-12

to the network 3-12

connecting IP phones to other IP phones (daisy chaining) 12-10

Current Access Point 10-15

Current Access Point screen 10-15

custom phone rings

about 9-2

creating 9-2, 9-3, 9-5

PCM file requirements 9-3

D

data VLAN 2-3

Debug Display web page 11-3, 11-11

Default Router 7-10

Device Authentication 7-15

device authentication 1-17

Device Configuration menu

displaying 7-2

Device Information web page 11-2, 11-4

DHCP 7-10

description 1-10

troubleshooting 12-7

DHCP Address Released 7-12

DHCP IP address 12-12

directed call park 8-10

directory numbers, assigning manually 2-12

direct-sequence spread spectrum (DSSS) 6-6

disabling phone display 9-7

distinctive ring 8-19

DND 8-12

DNS server

troubleshooting 12-8

verifying settings 12-4

DNS Server 1-5 7-10

documentation

additional i-xiii

Domain Name 7-4, 7-8

Domain Name System (DNS) 7-4, 7-8

Domain Name System (DNS) server 7-10

do not disturb 8-12

E

EAP-MD5 7-15

Device ID 7-15

Realm 7-15

Shared Secret 7-15

encrypted configuration files 1-18

encryption 1-15

media 1-17

signaling 1-18

enterprise parameters

call forward 8-36

call forward options 8-36

user options web page defaults 8-36

error messages, used for troubleshooting 12-3

Ethernet Information web page 11-2, 11-8

Ethernet Setup menu

about 7-4

Ethernet statistics 10-7

Ethernet Statistics screen 10-7

external power 2-4

F

fast dials

address book 8-30

fast dial service 8-12

features

configuring on phone, overview 1-14

configuring with Cisco Unified Communications Manager, overview 1-14

informing users about, overview 1-15

file authentication 1-17

file format

List.xml 9-4

RingList.xml 9-2

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

H

handset

connecting 3-12

handsfree 3-8

handsfree profile 3-8

headset

audio quality 3-11

Bluetooth 3-9

connecting 3-6

disabling 3-6

quality 3-11

USB 3-6

using 3-5

wired 3-6

headset port 3-12

hold 8-13

hold reversion 8-13

http 11-3

HTTP, description 1-11

https 11-3

HTTPS, description 1-11

hunt group

log out of hunt groups 8-15

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 9-7

viewing settings 9-7

XML service 9-7

image authentication 1-17

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-9

requirements, overview 1-23

intercom 8-14

interference, cell phone 1-1

Internet Protocol (IP) 1-11

IP Address 7-10

IP address, troubleshooting 12-3

IPv4 Setup 7-4, 7-7

K

Key Expansion Module

configuration 4-4

support by phone model 4-1

L

LDAP directories, using with Cisco Unified IP Phone 8-27

LEAP

description 6-12

light extensible authentication protocol, See LEAP

line buttons 8-12

lines

buttons for 8-12

Line Select 8-14

Line select for voice messages 8-14

Line Status 1-30

List.xml file 9-4

LLDP-PoE 8-18

Locale Installer B-1

localization

Installing the Cisco Unified Communications Manager Locale Installer B-1

logging, missed call 8-15

M

MAC address 2-13

malicious caller identification (MCID) 8-15

manufacturing installed certificate (MIC) 1-17

media encryption 1-17

meet-me conference 8-15

Message Indicators 1-30

message waiting 8-15

Message Waiting Indicator (MWI) 1-30

Message Waiting Lamp 1-30

metrics, voice quality 10-12, 11-12

MIC 1-17

missed call logging 8-15

mobile connect 8-16

mobile voice access 8-16

Mode 7-13

Model Information screen 10-1

monitoring and recording 8-22

multiple calls per line appearance 8-16

music-on-hold 8-16

mute 8-16

N

native VLAN 2-3

Network Configuration web page 11-2

network connectivity, verifying 12-3

networking protocol

802.1X 1-11

BootP 1-10

CAST 1-10

CDP 1-10

DHCP 1-10

HTTP 1-11

IP 1-11

RTCP 1-12

RTP 1-12

SIP 1-12

TCP 1-12

TFTP 1-13

UDP 1-13

network outages, identifying 12-6

network port

configuring 7-6

connecting to 3-12

network protocol

LEAP 6-12

network requirements, for installing 3-1

Network Setup configuration menu

displaying 7-2

IPv4 menu options

Alternate TFTP 7-11

Default Router 7-10

DHCP 7-10

DHCP Address Released 7-12

DNS Server 1-5 7-10

IP Address 7-10

Subnet Mask 7-10

TFTP Server 1 7-11

TFTP Server 2 7-12

options

Admin. VLAN ID 7-5

Domain Name 7-4, 7-8

Operational VLAN ID 7-5

PC Port Configuration 7-6

PC VLAN 7-5

SW Port Configuration 7-6

overview 7-1

Network Setup menu

options

CDP on PC port 11-8

CDP on switch port 11-8

Network Setup web page 11-5

network statistics 11-8

Network web page 11-2, 11-8

O

onhook predialing 8-16

open authentication, description 6-11

Operational VLAN ID 7-5

options

enterprise parameters

user options web page defaults 8-36

orthogonal frequency division multiplexing (OFDM) 6-6

P

Park Monitoring 8-16

park monitoring

directory number configuration window 8-25

setting service parameters 8-24

PCM file requirements, for custom ring types 9-3

PC Port Configuration 7-6

PC VLAN 7-5

personal address book

phone button template 8-30

personal directories, configuring 8-27

phone button template

modifying

for personal address book or fast dials 8-30

phone button templates 8-29

phone display

disabling 9-7

phone hardening 1-18

phone lines

buttons for 8-12

phone settings access 7-2

physical connection, verifying 12-6

plus dialing 8-17

PNG file 9-4, 9-5

PoE 2-4

ports

access 3-3

network 3-3

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power negotiation over LLDP 2-5

power over Ethernet

See PoE

power source

causing phone to reset 12-8

power injector 2-4

presence-enabled directories 8-18

privacy 8-18

Private Line Automated Ringdown (PLAR) 8-18

programmable button 1-30

programmable buttons

description of 8-12

Programmable Feature Button 1-30

Programmable Line Key (PLK) 1-30

protected call

description 1-20

protected calling

description 8-18

Q

QRT softkey 8-19, 12-16

Quality of Service (QoS) 6-9

Quality Reporting Tool (QRT) 8-19, 12-16

R

RADIUS server authentication, description 6-12

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

received signal strength indicator, See RSSI

redial 8-19

remote port configuration 8-19

reset settings on phone 12-15

resetting

Cisco Unified IP phone 12-15

continuously 12-6

intentionally 12-7

RingList.xml file format 9-2

ring setting 8-19

RSSI, description 6-8

S

secure and nonsecure indication tone 8-20

secure conference 8-21

description 1-19

establishing 1-19

identifying 1-19

restrictions 1-20, 1-21

security restrictions 1-21

Secure SRST 1-18

securing the phone with a cable lock 3-20

security

AES encryption 6-13

CAPF (Certificate Authority Proxy Function) 1-18

device authentication 1-17

encrypted configuration file 1-18

file authentication 1-17

image authentication 1-17

media encryption 1-17

open authentication 6-11

phone hardening 1-18

RADIUS server authentication 6-12

security profiles 1-18, 1-19

shared key authentication 6-12

signaling authentication 1-17

signaling encryption 1-18

static WEP encryption 6-13

TKIP encryption 6-13

WLAN overview 6-11

WPA authentication 6-12

Security Configuration menu (on Settings menu)

options

LSC 7-13

Trust List 7-13

security profiles 1-18, 1-19

Security Setup configuration menu

802.1X Authentication 7-13

overview 7-1

Security Setup configuration menu (on Settings menu)

about 7-13

services

configuring for users 8-32

description 8-21

subscribing to 8-33

Services URL button 8-21

shared key authentication, description 6-12

shared line 8-21

signaling authentication 1-17

signaling encryption 1-18

SIP

description 1-12

Speaker button, disabling 3-4

speed dial

buttons for 8-12

SRST 11-6

secure reference 1-18

standard (ad hoc) conference 8-10

startup problems 12-1

startup process

accessing TFTP server 2-8

configuring VLAN 2-8

contacting Cisco Unified Communications Manager 2-9

loading stored phone image 2-8

obtaining IP address 2-8

obtaining power 2-7

requesting configuration file 2-9

understanding 2-7

statistics

call 10-11

video 10-13

network 11-8

streaming 11-11

Status menu 10-1, 10-2

status messages 10-3

Status Messages screen 10-3

Status Messages web page 11-3, 11-11

Stream 1 web page 11-3, 11-11

streaming statistics 11-11

Subnet Mask 7-10

supplicant, in 802.1X 1-22

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW Port Configuration 7-6

T

TCP 1-12

technical specifications, for Cisco Unified IP Phone C-1

telephony features

agent greeting 8-2

audible message waiting indicator 8-15

auto answer 8-3

auto dial 8-3

automatic port synchronization 8-4

barge 1-23, 8-4

block external to external transfer 8-5

Busy Lamp Field (BLF) Pickup 8-6

Busy Lamp Field (BLF) speed dial 8-5

Call Back 8-6

call display restrictions 8-6

caller ID 8-9

caller id blocking 8-9

call forward 8-7

call forward destination override 8-8

call park 8-7

call waiting 8-8

conference 8-10

directed call park 8-10

distinctive ring 8-19

do not disturb (DND) 8-12

fast dial service 8-12

hold 8-13

hold reversion 8-13

intercom 8-14

log out of hunt groups 8-15

malicious caller identification (MCID) 8-15

meet-me conference 8-15

message waiting 8-15

mobile connect 8-16

mobile voice access 8-16

monitoring and recording 8-22

multiple calls per line appearance 8-16

music-on-hold 8-16

mute 8-16

plus dialing 8-17

power negotiation over LLDP 8-18

presence-enabled directories 8-18

privacy 8-18

redial 8-19

remote port configuration 8-19

ring setting 8-19

secure and nonsecure indication tone 8-20

secure conference 8-21

services 8-21

Services URL button 8-21

shared line 8-21

Time-of-Day Routing 8-22

transfer 8-22

video mode 8-23

video support 8-23

voice messaging system 8-23

VPN 8-23

TFTP

description 1-13

troubleshooting 12-3

TFTP Server 1 7-11

TFTP Server 2 7-12

TFTP settings

IPv6 1-16

time, displayed on phone 3-2

Time-of-Day Routing 8-22

TKIP

encryption description 6-13

transfer 8-22

Transmission Control Protocol

See TCP

Trivial File Transfer Protocol

See TFTP

troubleshooting

DHCP 12-7

DNS 12-8

DNS settings 12-4

IP addressing and routing 12-3

network connectivity 12-3

network outages 12-6

phones resetting 12-7

physical connection 12-6

services on Cisco Unified Communications Manager 12-4

TFTP settings 12-3

VLAN configuration 12-7

Trust List menu 7-14

U

USB headsets 3-6

USB port data 3-5

User Datagram Protocol

See UDP

User Options web page

description 8-34

giving users access to 8-34, A-1

user options web page

call forward settings 8-36

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 8-33

configuring personal directories A-3

providing support to A-1

required information A-1

subscribing to services A-2

V

video mode 8-23

video statistics 10-13

video support 8-23

VLAN

assigning separate SSIDs 6-9

auxiliary, for voice traffic 2-3, 6-9

configuring 7-5

configuring for voice networks 2-2

native, for data traffic 2-3

separate voice for QoS 6-9

verifying 12-7

VLAN, interaction with 2-2

voice messaging system 8-23

voice messaging system, accessing A-2

voice quality metrics 10-12, 11-12

voice VLAN 2-3, 6-9

VPN 8-23

W

wall mounting, Cisco Unified IP Phone 3-20, E-1, F-1

WDS, wireless domain server 6-7

web page

about 11-1

Access Information 11-2, 11-8

accessing 11-2

Debug Display 11-3, 11-11

Device Information 11-2, 11-4

disabling access to 11-3

Ethernet Information 11-2, 11-8

Network 11-2, 11-8

Network Configuration web page 11-2

Network Setup 11-5

preventing access to 11-3

Status Messages 11-3, 11-11

Stream 1 11-3, 11-11

WEP encryption, description 6-13

wideband codec 1-1

wired headset 3-6

wireless domain server (WDS) 6-7

wireless local area network, See WLAN

WLAN

components 6-8

security 6-11

voice quality 6-9

WLAN Setup menu

about 7-7

WLAN statistics 10-9

WLAN Statistics screen 10-9

World mode 6-4

supported countries 6-4

WPA

encryption with TKIP, description 6-13

WPA authentication, description 6-12

X

XmlDefault.cnf.xml 2-6