Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified CM 8.0 (SIP)
Your Phone
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Your Phone

Table Of Contents

Your Phone

Cisco Unified IP Phone 8961

Phone Connections

Footstand

Phone-Display Viewing Angle

Buttons and Hardware

Phone Screen

Phone with a Single Line

Phone with Multiple Lines

Phone Screen Navigation and Item Selection

Power-Save Mode

Handset Rest

Cisco Unified IP Phone 9951

Phone Connections

Bluetooth

Footstand

Phone-Display Viewing Angle

Buttons and Hardware

Phone Screen

Phone with a Single Line

Phone with Multiple Lines

Phone Screen Navigation and Item Selection

Power-Save Mode

Handset Rest

Cisco Unified IP Phone 9971

Phone Connections

Wireless Connection and Bluetooth

Footstand

Phone-Display Viewing Angle

Buttons and Hardware

Phone Screen

Phone with a Single Line

Phone with Multiple Lines

Phone Screen Navigation and Item Selection

Power-Save Mode

Phone Display Cleaning

Handset Rest


Your Phone


This chapter describes the features of the Cisco Unified IP Phones 8961, 9951, and 9971.

Cisco Unified IP Phone 8961

The Cisco Unified IP Phone 8961 provides these features:

Phone connections

Footstand

Phone-display viewing angle

Buttons and hardware

Phone screen

Power-save mode

Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

1

DC adapter port (DC48V)

5

Computer port (10/100/1000 PC) connection

2

AC-to-DC power supply (optional)

6

Handset connection

3

AC power wall plug (optional)

7

Analog headset connection (headset optional)

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

8

Anti-theft security lock connector (lock optional)


1

USB port

2

Accessory connector, such as for connecting a Cisco Unified IP Color Key Expansion Module



Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator.


Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

1

Insert the curved connectors into the lower slots.

2

Lift the footstand until the connectors snap into the upper slots.



Note Connecting and disconnecting the footstand may require a little more force than you expect.


Phone-Display Viewing Angle

The viewing angle of the phone display can be adjusted according to your preference.

Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.

(The Cisco Unified IP Phone 9971 is shown.)

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

Programmable feature buttons (left side)—Use to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called feature buttons.)

Session buttons (right side)—Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.

1

Phone screen

Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.

2

Session buttons

Each corresponds with an active call or a call function. Pressing the button takes the default action:

Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.

Call functions—When a session button is not being used for an active call, it can be used to initiate functions on the phone, as indicated by the adjacent phone screen icons. For example, pressing the session button can display missed calls, take the phone off hook, or dial your voice-messaging system (with a Voicemail icon).

Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

Flashing amber —Ringing call. Pressing this button answers the call.

Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

Pulsing green —Held call. Pressing this button resumes the held call.

Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call.

(The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

3

Softkey buttons

Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen.

4

Back button

Returns to the previous screen or menu.

5

Release button

Ends a connected call or session.

6

Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item.

The Select button is lit (white) when the phone is in power-save mode.

7

Conference button

Creates a conference call.

8

Hold button

Places a connected call on hold.

9

Transfer button

Transfers a call.

10

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

11

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12

Mute button

Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.

13

Headset button

Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).

14

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Silences the ringer on the phone if an incoming call is ringing.

15

Messages button

Auto-dials your voicemail system (varies by system).

16

Applications button

Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

17

Contacts button

Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

18

Phone display

Can be positioned to your preferred viewing angle.

19

Programmable feature buttons (also called feature buttons)

Each corresponds with a phone line, speed dial, and calling feature.

Pressing a button for a phone line displays the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Then it is recommended that you keep your phone in the All Calls view.

Color LEDs indicate the line state:

Amber —Ringing call on this line

Green —Active or held call on this line

Red —Shared line in-use remotely

(The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

20

Handset with light strip

The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).


Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with a Single Line

1

Line label

Displays the line phone information.

2

Header

Displays the date and time, and information (such as phone number) about the selected line.

(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

3

Session button label (for connected call)

Displays information (such as phone number and duration) about a connected call on the line.

4

Session button label (for held call)

Displays information (such as phone number and duration) about a held call on the line.

Pressing the corresponding session button resumes the held call.

5

New Call icon

Indicates you can press the corresponding session button to make a new call.

6

Softkeys

Softkey options for the selected (highlighted) call only.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.


Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

1

Primary line label

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.

2

Header

Displays the date and time, and information (such as phone number) about the selected line.

(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

3

Session label (with Connected Call icon)

Displays information (such as call status and duration) about a connected call associated with the selected line.

4

Session labels (with Held Call icons)

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Pressing the session button next to a Held Call icon resumes the held call for that session.

5

Softkeys

Softkey options for the selected call only.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.

6

Answer label

Displays if your system administrator has assigned the Answer feature to the programmable feature button.

Pressing this label or the corresponding button answers the oldest incoming call without having to scroll down the call list and select the call.

7

Speed-dial label

Displays if you or your system administrator assigned a speed dial to the programmable feature button. This is useful if you tend to have more than five active calls on your phone.

8

Nonprimary line labels

Display calls and information about nonprimary phone lines.

9

All Calls label

Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

When you are on a call, pressing All Calls once selects the current call or the first call on the list; pressing All Calls twice selects the header. With the header selected, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you have multiple calls on your phone and want to access the New Call softkey.

Using the All Calls feature is recommended highly if you have multiple lines on your phone.


Phone Screen Navigation and Item Selection

Task
Action
Example

Scroll to highlight an item.

Press the Navigation pad.

Highlight a call from the missed call list.

Select an item by number.

Press the corresponding number on the keypad.

Press 2 to select the second item in the Applications menu.

Select an item using the Select button.

Press the Select button (at the center of the Navigation pad).

Highlight the Preferences application and press the Select button.

Navigate to a submenu.

(A right arrow (>) next to the menu item indicates that a submenu exists.)

Highlight the menu item and press the item number on the keypad.

Or press the down arrow on the Navigation pad and then press the Select button.

Highlight the Network Setup menu, then press 1 to open the submenu.

Select a line to use a calling feature (when the line is idle).

Press the line button.

Indicators of your line selection include:

The selected line is displayed on the phone screen header.

Color of the icon (on the line label) changes to blue.

Press the line button and then press the Forward All softkey to forward calls on that line.

Select a line to use a calling feature (when the line has one or more active calls).

Press the line button twice.

Indicators of your line selection include:

The selected line is displayed on the phone screen header.

Color of the icon (on the line label) changes to blue.

Press the line button twice and then press the Forward All softkey to forward calls on that line.


Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

2

Rotate the tab 180 degrees.

3

Hold the tab between two fingers, with the corner notches facing you.

4

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.


Cisco Unified IP Phone 9951

The Cisco Unified IP Phone 9951 provides these features:

Phone connections

Bluetooth

Footstand

Phone-display viewing angle

Buttons and hardware

Phone screen

Power-save mode

Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

1

DC adapter port (DC48V)

6

Handset connection

2

AC-to-DC power supply (optional for the network port connection but required for a wifi connection)

7

Analog headset connection (headset optional)

3

AC power wall plug (optional)

8

USB port

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

9

Anti-theft security connector (lock optional)

5

Computer port (10/100/1000 PC) connection

10

Camera pin holes (for Cisco Unified Video Camera)


1

USB port

3

Speaker port for output to optional external speakers

2

Accessory connector, such as for connecting a Cisco Unified IP Phone Expansion Module 7917

4

Microphone port for input from optional external microphone



Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator.


Bluetooth

Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth.

You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Related Topics

Bluetooth Headsets, page 125

Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

1

Insert the curved connectors into the lower slots.

2

Lift the footstand until the connectors snap into the upper slots.



Note Connecting and disconnecting the footstand may require a little more force than you expect.


Phone-Display Viewing Angle

The viewing angle of the phone display can be adjusted according to your preference.

Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.

(The Cisco Unified IP Phone 9971 is shown.)

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls.

Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.

1

Phone screen

Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.

2

Session buttons

Each corresponds with an active call or a call function. Pressing the button takes the default action:

Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.

Call functions—When a session button is not being used for an active call, it can be used to initiate functions on the phone, as indicated by the adjacent phone screen icons. For example, pressing the session button can display missed calls, take the phone off hook, or dial your voice-messaging system (with a Voicemail icon).

Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

Flashing amber —Ringing call. Pressing this button answers the call.

Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

Pulsing green —Held call. Pressing this button resumes the held call.

Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call.

(The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

3

Softkey buttons

Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen.

4

Back button

Returns to the previous screen or menu.

5

Release button

Ends a connected call or session.

6

Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item.

The Select button is lit (white) when the phone is in power-save mode.

7

Conference button

Creates a conference call.

8

Hold button

Places a connected call on hold.

9

Transfer button

Transfers a call.

10

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

11

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12

Mute button

Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.

13

Headset button

Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).

14

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Silences the ringer on the phone if an incoming call is ringing.

15

Messages button

Auto-dials your voicemail system (varies by system).

16

Applications button

Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

17

Contacts button

Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

18

Phone display

Can be positioned to your preferred viewing angle.

19

Programmable feature buttons

Each corresponds to a phone line, speed dial, and calling feature.

Pressing a button for a phone line displays the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Then, it is recommended that you keep your phone in the All Calls view.

Color LEDs indicate the line state:

Amber —Ringing call on this line

Green —Active or held call on this line

Red —Shared line in-use remotely

(The position of the programmable feature buttons can be reversed with the position of the session buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

20

Handset with light strip

The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).


Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with a Single Line

1

Line label

Displays the line phone information.

2

Header

Displays the date and time, and information (such as phone number) about the selected line.

3

Session button label (for connected call)

Displays information (such as phone number and duration) about a connected call on the line.

4

Session button label (for held call)

Displays information (such as phone number and duration) about a held call on the line.

Pressing the corresponding session button resumes the held call.

5

New Call icon

Indicates you can press the corresponding session button to make a new call.

6

Softkeys

Softkey options for the selected (highlighted) call only.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.


Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

1

Primary line label

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.

2

Header

Displays the date and time, and information (such as phone number) about the selected line.

3

Session label (with Connected Call icon)

Displays information (such as call status and duration) about a connected call associated with the selected line.

4

Session labels (with Held Call icons)

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Pressing the session button next to a Held Call icon resumes the held call for that session.

5

Softkeys

Softkey options for the selected call only.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.

6

Answer label

Displays if your system administrator has assigned the Answer feature to the programmable feature button.

Pressing this label or the corresponding button answers the oldest incoming call without having to scroll down the call list and select the call.

7

Speed-dial label

Displays if you or your system administrator assigned a speed dial to the programmable feature button.

8

Nonprimary line labels

Display information about nonprimary phone lines.

9

All Calls label

Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Pressing the button once selects the current call or first call on the list. Pressing the button twice selects the header line, which allows you to make a new call.

Using the All Calls feature is recommended highly if you have multiple lines on your phone.


Phone Screen Navigation and Item Selection

Task
Action
Example

Scroll to highlight an item.

Press the Navigation pad.

Highlight a call from the missed call list.

Select an item by number.

Press the corresponding number on the keypad.

Press 2 to select the second item in the Applications menu.

Select an item using the Select button.

Press the Select button (at the center of the Navigation pad).

Highlight the Preferences application and press the Select button.

Navigate to a submenu.

(A right arrow (>) next to the menu item indicates that a submenu exists.)

Highlight the menu item and press the item number on the keypad.

Or press the down arrow on the Navigation pad and then press the Select button.

Highlight the Network Setup menu, then press 1 to open the submenu.

Select a line to use a calling feature (when the line is idle).

Press the line button.

Indicators of your line selection include:

The selected line is displayed on the phone screen header.

Color of the icon (on the line label) changes to blue.

Press the line button and then press the Forward All softkey to forward calls on that line.

Select a line to use a calling feature (when the line has one or more active calls).

Press the line button twice.

Indicators of your line selection include:

The selected line is displayed on the phone screen header.

Color of the icon (on the line label) changes to blue.

Press the line button twice and then press the Forward All softkey to forward calls on that line.


Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

2

Rotate the tab 180 degrees.

3

Hold the tab between two fingers, with the corner notches facing you.

4

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.


Cisco Unified IP Phone 9971

The Cisco Unified IP Phone 9971 provides these features:

Phone connections

Wireless connection and bluetooth

Footstand

Phone-display viewing angle

Buttons and hardware

Phone screen

Power-save mode

Phone-display cleaning

Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

1

DC adapter port (DC48V)

7

Analog headset connection (optional)

2

AC-to-DC power supply (optional for the network port connection but required for a wifi connection)

8

USB port

3

AC power wall plug (optional)

9

Anti-theft security lock connector (lock optional)

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

10

Camera pin holes (for Cisco Unified Video Camera)

5

Computer port (10/100/1000 PC) connection

11

Secure Digital I/O (SDIO) slot (not used for this release

6

Handset connection

 

1

USB port

3

Speaker port for output to optional external speakers

2

Accessory connector, such as for connecting a Cisco Unified IP Phone Expansion Module 7917

4

Microphone port for input from optional external microphone



Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator.


Wireless Connection and Bluetooth

Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system administrator sets up the connection. For more information, see your system administrator.

Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Related Topic

Bluetooth Headsets, page 125

Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

1

Insert the curved connectors into the lower slots.

2

Lift the footstand until the connectors snap into the upper slots.



Note Connecting and disconnecting the footstand may require a little more force than you expect.


Phone-Display Viewing Angle

The viewing angle of the phone display can be adjusted according to your preference.

Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls.

Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.

1

Phone screen

Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.

Phone screen items, such as menu options and softkeys, are touch-sensitive.

2

Session buttons

Each corresponds with an active call or a call function. Pressing the button takes the default action:

Active calls—Pressing the button takes the default action for an active call. For example, pressing the session button for a ringing call answers the call and pressing the button on a held call resumes the call. Session information, such as caller ID and call duration, appears on the phone screen next to the session button.

Call functions—When a session button is not being used for an active call, it can be used to initiate functions on the phone, as indicated by the adjacent phone screen icons. For example, pressing the session button can display missed calls, take the phone off hook, or dial your voice-messaging system (with a Voicemail icon).

Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption).

Flashing amber —Ringing call. Pressing this button answers the call.

Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call. If the call is not yet connected, pressing this button ends the call.

Pulsing green —Held call. Pressing this button resumes the held call.

Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).

Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call.

(The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

3

Back button

Returns to the previous screen or menu.

4

Release button

Ends a connected call or session.

5

Navigation pad and Select button

The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item, disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode.

The Select button is lit (white) when the phone is in power-save mode.

6

Conference button

Creates a conference call.

7

Hold button

Places a connected call on hold.

8

Transfer button

Transfers a call.

9

Key pad

Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

10

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

11

Mute button

Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.

12

Headset button

Selects the wired or wireless headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Silences the ringer on the phone if an incoming call is ringing.

14

Messages button

Auto-dials your voicemail system (varies by system).

15

Applications button

Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

16

Contacts button

Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.

17

Phone display

Can be positioned to your preferred viewing angle.

18

Programmable feature buttons (also called feature buttons)

Correspond to phone lines, speed dials, and calling features.

Pressing a button for a phone line displays the active calls for that line.

If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Then, it is recommended that you keep your phone in the All Calls view.

Color LEDs indicate the line state:

Amber —Ringing call on this line

Green —Active or held call on this line

Red —Shared line in-use remotely

(The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

19

Handset with light strip

The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).


Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with a Single Line

1

Header

Displays the date and time, and information (such as phone number) about the selected line.

2

Primary line label

Displays the primary line phone information.

3

Session labels

Display information (such as call status and duration) about active calls associated with the selected line. Calls are displayed in order of the oldest (at the top) to the newest.

4

New Call icon

A touch-sensitive icon you can press to make a new call.

5

Softkeys

Touch-sensitive softkey options for the selected (highlighted) call only.

If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.


Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

1

Header

Displays the date and time, and information (such as phone number) about the selected line.

(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)

2

Session label (for connected call)

Displays information (such as call status and duration) about a connected call on the selected line.

3

Session labels (for held calls)

Display information (such as call status and duration) about held calls associated with the selected line.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

Pressing the session button next to a Held Call icon resumes the held call for that session.

4

Softkeys

Touch-sensitive softkey options.

5

Answer label

Displays if your system administrator has assigned the Answer feature to the programmable feature button.

Pressing this label or the corresponding button answers the oldest incoming call without having to scroll down the call list and select the call.

6

Speed-dial label

Displays if you or your system administrator assigned a speed dial to the programmable feature button.

7

Nonprimary line labels

Display information about nonprimary phone lines.

8

All Calls label

Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines.

Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.

When you are on a call, pressing All Calls once selects the current call or the first call on the list; pressing All Calls twice selects the header. With the header selected, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you have multiple calls on your phone and want to access the New Call softkey.

Using the All Calls feature is recommended highly if you have multiple lines on your phone.

9

Primary line label

Displays information about the primary phone line.

Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only.


Phone Screen Navigation and Item Selection

Task
Action
Example

Scroll to highlight an item.

Press the Navigation pad.

Highlight a call from the missed call list.

Scroll to a different page (of a listing) by touch.

Quickly press and drag your finger on the list in the direction you wish the page to move (flick scroll).

Flick scroll to display the next page of the placed calls list.

Select a touch-sensitive item (press once).

Press the item on the phone screen.

Press the Preferences application to open it.

Select a touch-sensitive item to perform the default action (double-tap).

Double-tap an item in a listing.

Double-tap a call history item to dial the number.

Select an item by number.

Press the corresponding number on the keypad.

Press 2 to select the second item in the Applications menu.

Select an item using the Select button.

Press the Select button (at the center of the Navigation pad).

Highlight the Preferences application and press the Select button.

Navigate to a submenu.

(A right arrow (>) next to the menu item indicates that a submenu exists.)

Highlight the menu item and press the item number on the keypad.

Or press the down arrow on the Navigation pad and then press the Select button.

Highlight the Network Setup menu, then press 1 to open the submenu.

Select a line to use a calling feature (when line is idle).

Press the line label.

Indicators of your line selection include:

The selected line is displayed on the phone screen header.

Color of the icon (on the line label) changes to blue.

Press the line label, then press the Forward All softkey to forward calls on that line.

Select a line to use a calling feature (when line has one or more active calls).

Double-tap the line label.

Indicators of your line selection include:

The selected line is displayed on the phone screen header.

Color of the icon (on the line label) changes to blue.

Double-tap the line label, then press the Forward All softkey to forward calls on that line.

Change the line view (while on a call).

Select a different line by double-tapping the label for the other line.

If you are on a call, changing the line view does not end the call, but it may disappear from view.

To see your current call session again, select the line the call is on.

While on a call, double-tap the label for the line.

Call session information for the newly selected line is displayed. Call session information previously displayed may disappear from view.

Go back to the previous screen or menu.

Press the Back button or the return softkey .

From the Preferences menu, press or the return softkey .


Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.

Phone Display Cleaning

Before cleaning the phone display, disable the phone screen by pressing the Select button until you see the message "Touchscreen Disabled." The phone screen will re-enable automatically after 60 seconds.

To re-enable the phone screen manually after cleaning, press the Select button until you see the message "Touchscreen Enabled."


Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

2

Rotate the tab 180 degrees.

3

Hold the tab between two fingers, with the corner notches facing you.

4

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.