Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified CM 8.0 (SIP)
Messages
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Messages

Table Of Contents

Messages

Voice Messages

Personalize Your Voicemail

Check for Voice Messages

Listen to Voice Messages


Messages


Voice Messages

Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

You can:

Personalize your voicemail

Check for voice messages

Listen to voice messages

Personalize Your Voicemail

Press the Messages button, then follow the voice prompts.

Check for Voice Messages

Check for voice messages in any of these ways:

Look for a solid red light on your handset.

You can set up the visual message waiting lamp using your User Options Web pages.

Look for a Message iconon a line label.

The red background indicates that there are new voice messages.

When you select a line with a Message icon, a Voicemail icondisplays on the right side of the phone screen.

Depending on your voicemail system, you might see a count of your new voice messages on the Message iconand Voicemail icon.

If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.

If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label.

Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call.

The stutter tone is line-specific. You hear it only when using the line that has new voice messages.

You can set up audible message waiting tones using your User Options Web pages.

Related Topics

Change the Audible Voice Message Indicator Setting Per Line, page 100

Change the Voice Message Indicator Setting Per Line, page 100

Listen to Voice Messages

1. To listen to voice messages, do one of the following:

Press the Messages button.

Select a line with a Message icon, and:

Press the Session buttonnext to the Voicemail icon.

Or, on a Cisco Unified IP Phone 9971 touchscreen, press the Voicemail icon.

2. Follow the prompts to listen to your voice messages.

After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.