Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified CM 8.0 (SIP)
Calling Features
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Calling Features

Table Of Contents

Calling Features

Feature Buttons and Softkeys

All Calls

View All Calls on Your Phone

Answer

Answer Your Oldest Call First

Auto Answer

Auto Answer with Your Headset

Auto Answer with Your Speakerphone

Barge

Add Yourself to a Call on a Shared Line

Call Back

Set up a Call Back Notification

Call Chaperone

Chaperone and Record a Call

Call Forward All

Forward Calls on Your Phone

Call Park

Park and Retrieve a Call Using Park

Park and Retrieve a Call Using Assisted Directed Call Park

Park and Retrieve a Call Using Manual Directed Call Park

Call Pickup

Answer a Call Using Pickup

Answer a Call Using Group Pickup and a Group Pickup Number

Answer a Call Using Group Pickup and a Phone Number

Answer a Call Using Other Pickup

Call Waiting

Respond to a Call Waiting Notification

Conference

Add Another Party to Your Call to Create a Conference

Join Calls Together in a Conference

Swap Between Calls Before Completing a Conference

View Conference Participants

Remove Conference Participants

Divert

Divert a Call

Do Not Disturb

Turn DND On and Off

Extension Mobility

Enable Extension Mobility

Fast Dial

Place a Call with a Fast-Dial Button

Hold

Hold and Resume a Call

Swap Between Holding and Active Calls

Put a Call on Hold by Answering a New Call

Determine if a Shared Line is on Hold

Remote Hold

Hold Reversion

Respond to a Hold Reversion Notification

Hunt Groups

Sign In and Out of a Hunt Group

Intercom

Place a Dedicated Intercom Call

Place a Dialable Intercom Call

Receive an Intercom Call

Line Status

Line Status Indicators

Malicious Call Identification

Trace a Suspicious Call

Meet Me

Host a Meet-Me Conference

Join a Meet-Me Conference

Mobile Connect

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone

Switch an In-Progress Call on Your Desk Phone to a Mobile Phone

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone

Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone

Mute

Mute Your Phone

On-hook Dialing

Dial a Number On Hook

Privacy

Enable Privacy on a Shared Line

Quality Reporting Tool

Report Problems on Your Phone

Redial

Redial a Number

Shared Lines

Silent Monitoring and Recording

Speed Dial

Place a Call with a Speed-Dial Button

Place a Call with a Speed-Dial Code

Use a Speed-Dial Code On Hook

Use a Speed-Dial Code Off Hook

Transfer

Transfer a Call to Another Number

Swap Between Calls Before Completing a Transfer

Web Dialer

Use Web Dialer with Cisco Directory

Use Web Dialer with Another Online Corporate Directory

Set Up, View, or Change Web Dialer Preferences

Sign Out of Web Dialer


Calling Features


Feature Buttons and Softkeys

Depending on how your system administrator set up your phone, some features included in this guide may not be available to you.

This table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator sets up on programmable feature buttons.

Feature Name
Dedicated Feature Button
Programmable Feature
Button
Softkey

All Calls

 

X

 

Answer

 

X

 

Call Back

 

X

X

Call Forward All

 

X

X

Call Park

 

X

X

Call Park Line Status

 

X

 

Call Pickup

 

X

 

Call Pickup Line Status

 

X

 

Conference

X

 

X
(available while on a conference only)

Divert

   

X

Do Not Disturb

 

X

 

Group Pickup

 

X

 

Hold

X

   

Hunt Groups

 

X

 

Intercom

 

X

 

Malicious Call Identification (MCID)

 

X

 

Meet Me

 

X

 

Mobile Connect

 

X

 

Mute

X

   

Other Pickup

 

X

 

Privacy

 

X

 

Quality Reporting Tool (QRT)

 

X

 

Redial

 

X

X

Speed Dial

 

X

X

Speed Dial Line Status

 

X

 

Transfer

X

 

X
(available during a transfer only)


All Calls

All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines.

This feature is recommended for users who have multiple lines and/or share lines with other users. With the All Calls view:

All active calls are displayed on one place, making it easy to view and interact with calls on any line.

When you lift the handset, your primary line is used to dial, which helps prevent inadvertent use of a shared line for dialing.

You can press the flashing amber session button to answer a ringing call on any line. You do not need to first select the line with the ringing call before answering it.

Your system administrator sets up the All Calls button depending on your call-handling needs and work environment.

View All Calls on Your Phone

Press the All Calls button.

All active calls from all the lines on your phone are displayed in chronological order, oldest to newest.

Answer

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held or Park Reversion calls.

Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines.

Answer Your Oldest Call First

To answer the oldest incoming call first, press the Answer button.

Auto Answer

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with either your speakerphone or headset.

Auto Answer with Your Headset

If Auto Answer with Headset is active and configured, the Headset button is illuminated and headset connected, incoming call is answered with the headset. Otherwise, calls ring normally and you must manually answer them. To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place and end calls. Your administrator has to set headset as the default audio path for auto answer.

Auto Answer with Your Speakerphone

Keep the handset in the cradle and the Headset button unlit. Otherwise, calls ring normally and you must manually answer them.

Barge

The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants.

Add Yourself to a Call on a Shared Line

Press the red line button for the shared line. You are added to the call.

Call Back

Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available.

Call Back, which is available as a softkey, may also be available as a feature button. See your system administrator for additional information.

Set up a Call Back Notification

1. Press the Callback softkey while listening to the busy tone or ring sound.

A confirmation screen displays on the phone.

2. Press the Exit softkey to exit the confirmation screen, if desired.

Your phone alerts you when the line is free.

3. Press the Dial softkey to place the call again, if desired.

Call Chaperone

Call Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and recorda call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the called party. See your system administrator to determine whether you are an authorized chaperone.

The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco Unified IP Phones that are set up with the Call Chaperone feature also have a Record button.

When the chaperone hangs up the call, the entire conference is dropped.

The chaperone can perform only the following tasks while chaperoning the call:

Record the call.

Conference in one participant. A chaperone can conference the first participant only; subsequent participants can be added to the conference only by the other participants in the conference.

End the call.

Chaperone and Record a Call

1. Answer an incoming call.

The Record button displays if the system determines that the call must be chaperoned and recorded.

2. Press the Conference button to create a conference call.

3. Enter the phone number for the party you want to add and press the Call softkey.

4. When the called party answers, press the Conference button or the Conference softkey.

The conference begins.

5. Press the Record button to begin recording the conference call. The Record button changes to indicate the call is being recorded.

Alternatively, you can begin recording the call before the conference call is established. In this case, press the Conference button after answering the incoming call. The call gets put on hold automatically, and the recording stops while you set up the conference call. The recording restarts automatically when the conference call is established.

6. Press the End Call softkey to end the chaperoned call; all parties are disconnected.

Call Forward All

Call Forward All allows you to forward calls from any line on your phone to another number.

You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to your User Options web pages.

There are two types of call-forwarding features that your system administrator may set up on your phone:

Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.

When forwarding calls from your phone:

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

Your system administrator can set up other call-forward options that do the following:

Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded.

Prevent you from creating a call-forward loop or exceeding the maximum number of links in a call forwarding chain.

Related Topics

Set Up Call Forwarding Per Line

Forward Calls on Your Phone

1. On any idle line from which you want to forward your calls, press the Forward All softkey.

2. Enter a phone number, or select an entry from the Call History list. (Depending on how your voicemail system is set up, you may be able to press the Messages buttonto forward all calls to voicemail.)

Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.

3. To verify that your calls are forwarded, look for:

A Forward All icon in the line label.

The forwarding information in the header.

4. To cancel call forwarding, press the Forward Off softkey.

To set up conditional call forwarding, go to your User Options Web pages.

Call Park

Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker's desk or in a conference room).

There are two ways you can park a call:

Park—Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.

Directed Call Park—Allows you to park and retrieve an active call in two different ways:

Assisted Directed Call Park—Allows you to park an active call by pressing a feature button, which your system administrator sets up as a speed dial line.

With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not Disturb) using Line Status indicators.

Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up.

You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator) and then dialing the Directed Call number you used to park the call.

Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both.

Related Topics

Line Status

Park and Retrieve a Call Using Park

1. During a call, press the Park softkey or button, then hang up.

Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone.

2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.

If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

Press the Answer softkey to answer the call on your phone.

Retrieve the call from another phone.

If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.

Park and Retrieve a Call Using Assisted Directed Call Park

1. During a call, press a Directed Call Park button displaying an idle Line Status indicator.

2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix.

b. Dial the Directed Call number.

For example, if the park retrieval prefix is "99" and the Directed Call number is "1234," enter 991234.

If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

Press the Resume softkey to resume the call on your phone.

Retrieve the call from another phone.

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail.

Park and Retrieve a Call Using Manual Directed Call Park

1. During a call, press the Transfer button .

2. Enter the Directed Call number where you will park the call.

3. Press Transfer again to finish parking the call, then hang up.

4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix.

b. Dial the Directed Call number.

For example, if the park retrieval prefix is "99" and the Directed Call number is "1234," enter 991234.

If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

Press the Resume softkey to resume the call on your phone.

Retrieve the call from another phone.

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handling tasks with co-workers.

There are three ways you can pick up a call:

Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator).

Dialing the ringing phone's number.

Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Related Topics

Line Status Indicators

Answer a Call Using Pickup

1. Press the PickUp button to transfer a ringing call within your pickup group to your phone.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp.

If your phone supports auto-pickup, you are connected to the call.

2. If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Group Pickup Number

1. Press the Group Pickup button to answer a call on a phone outside your pickup group.

If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group Pickup.

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Phone Number

1. Press the Group Pickup button.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press Group Pickup.

2. Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Other Pickup

1. Press the OPickup button to transfer a call in your pickup group or in an associated group to your phone.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press the Answer softkey to connect to the call.

Call Waiting

Call Waiting provides these cues to notify you that a new call is ringing on your phone when you are talking on another call:

Call waiting tone (single beep)

An amber flashing line button

Respond to a Call Waiting Notification

To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it. Your phone puts the original call on hold automatically and connects the ringing call.

If the call is on a different line, you must first press the line button or the All Calls button, if available, to display the ringing session and then answer the call.

If the call is on the same line and not visible, as there are many calls, then you must scroll to display the sessions.

If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call.

Conference

Conference allows you to talk simultaneously with multiple parties.

When you are talking on a call, use Conference to dial another party and add them to the call.

If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

As the conference host, you can remove individual participants from the conference. The conference ends when all of the participants hang up.

Add Another Party to Your Call to Create a Conference

1. Start with a connected call that is not on hold.

2. Press the Conference button and do one of the following:

Enter the phone number for the party you want to add and press the Call softkey.

Press a Speed Dial button.

Press the Speed Dial softkey and enter a speed dial number, then press the Speed Dial softkey again.

Press the Active Calls softkey and select a call.

Select a call from the Call History.

3. Wait for the party to answer (or skip to step 4 while the call is ringing).

4. Press the Conference button or the Conference softkey.

The conference begins.

Repeat these steps to add more parties, if desired.

Join Calls Together in a Conference

1. Start with two connected calls.

2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.

3. Press the Conference button .

4. Press the line button for the other (held) call.

5. If the held call is on another line:

a. Press the Active Calls softkey.

b. Choose a call from the list.

c. Press the Conference softkey.

The conference begins. (The conference is established on the line that had the active call.)

Swap Between Calls Before Completing a Conference

After calling a new conference participant, but before adding the participant to the conference, press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party or parties on each call before combining the calls into a conference.

View Conference Participants

While in a conference, press the Show Details softkey to view a list of participants.


Note When you place a call to another party, and the person you called creates a conference with a third phone, the Show Details softkey only displays for the person who created the conference.


Remove Conference Participants

1. While in a conference, press the Show Details softkey.

2. Highlight the participant that you want to remove, then press the Remove softkey.

Divert

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator).

Divert a Call

Divert a call in any of these ways:

To redirect an incoming (ringing) call while on another call, use the Navigation padto highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.)

You can silence the incoming (ringing) call by pressing the Volume buttondown once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).

To redirect an incoming call while not on a call, press the Divert softkey.

To redirect a held call, first resume the call and then press the Divert softkey.

Do Not Disturb

Do Not Disturb (DND) allows you to turn off either:

The ringer on your phone.

The ringer and any visual notification that you have an incoming call.

When DND is enabled, your incoming calls are forwarded to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History.

The DND feature affects all the lines on a phone. However it does not affect intercom or 911 calls.

Your system administrator sets up a line button on your phone for DND with the ringer and visual notifications off by default. However, you can change your DND options from your User Options web pages.

Related Topics

User Options

Turn DND On and Off

1. Press the DND button to turn on DND.

Visual confirmation displays briefly.

2. Press the button again to turn off DND.

Visual confirmation displays briefly.

Extension Mobility

Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.

Enable Extension Mobility

1. Press the Applications button .

2. Select Extension Mobility (name may vary).

3. Enter your user ID and PIN (provided by your system administrator).

4. If prompted, select a device profile.

(Running applications also appear in the Running Applications window.)

5. To sign out, press the Applications button .

6. Select Extension Mobility (name may vary).

7. When prompted to sign out, press the Yes softkey.

Fast Dial

Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.

Related Topics

Fast Dials

Place a Call with a Fast-Dial Button

(Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.)

1. Press the Fast-Dial button.

2. Sign in to Personal Directory.

3. Select Personal Fast Dials.

4. Select a fast-dial code and then press the Dial softkey.

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.

Hold and Resume a Call

1. To put a call on hold, press the Hold button .

The Hold icon displays and the line button pulses green.

2. To resume the highlighted call, do one of these:

Press the pulsing green session button.

Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only).

Press the Resume softkey.

Press the Select button in the Navigation pad.

Swap Between Holding and Active Calls

You can use session buttons to swap between holding and connected calls. For example, if you have a held call and an active call, pressing the Session button for the held call resumes that call and places the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.

You can answer the new call by:

Pressing the flashing amber session button or press the session button on the touchscreen (applicable for Cisco Unified IP Phone 9971 only).

Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button.

Determine if a Shared Line is on Hold

Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.

Remote Hold

With the Remote Hold feature, when you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon . When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

Flashing amber line button

Flashing message indicator on the handset

Visual notification on the phone screen

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

Sign In and Out of a Hunt Group

1. Press the Hunt Group button to sign in.

Visual confirmation displays briefly.

2. Press the button again to sign out.

Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.

Intercom

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient's phone auto-answers with mute activated (whisper mode) and broadcasts your message through the recipient's speakerphone, or through the headset or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Place a Dedicated Intercom Call

1. Press the Intercom button.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold.

2. Listen for the intercom alert tone, then begin speaking.

3. Press the Intercom button to end the call.

Place a Dialable Intercom Call

1. Press the Intercom button.

2. Enter the intercom code.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold.

3. Listen for the intercom alert tone, then begin speaking.

4. Press the Intercom button to end the call.

Receive an Intercom Call

1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways:

Listen to the intercom caller in whisper mode. (Any current call activity you are already engaged in continues simultaneously.) In whisper mode, the intercom caller cannot hear you.

Press the active Intercom button to switch to connected mode. In connected mode, you can speak to the intercom caller.

2. Press the Intercom button to end the call.

Line Status

Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.

Your system administrator sets up Line Status indicators on your phone.

Line Status Indicators

Line Status indicators show the state of a line.

Icon
Indicator

 

Line is in use.

 

Line is idle.

 

Line is ringing. (Only for Call Pickup.)

 

Line is in a Do Not Disturb (DND) state.


Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features:

Speed Dial—Allows you to monitor the status of (and dial) a specific number on a speed-dial button. (If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button.)

Directed Call Park—Allows you to monitor the line status of (and dial) a Directed Call Park number on a speed-dial button.

Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button.

Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line.

Related Topics

Call Park

Call Pickup

Speed Dial

Malicious Call Identification

Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

Trace a Suspicious Call

Press the Malicious Caller ID button to send a silent notification message to your system administrator.

When the silent notification message is sent, your phone provides both a visual and audible confirmation.

Meet Me

Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference.

The conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

Host a Meet-Me Conference

1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the Meet-Me phone number to participants.

3. When you are ready to start the meeting, lift the handset to get a dial tone and then press the Meet Me button.

4. Dial the Meet-Me phone number.

Join a Meet-Me Conference

Dial the Meet-Me phone number (provided by the conference host).

If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number.

When you enable Mobile Connect:

Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.

When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing and are disconnected, and a missed call message is shown on the other remote destinations.

When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.

Related Topics

Create an Access List

Add a New Remote Destination

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone

1. Press the Mobility button to display the current remote destination status (Enabled or Disabled).

2. Press the Select button to change the status.

3. Press the Exit softkey.

Related Topics

Add a New Remote Destination

Switch an In-Progress Call on Your Desk Phone to a Mobile Phone

1. Press the Mobility button.

2. Select Send call to mobile.

3. Answer the in-progress call on your mobile phone.

The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone

1. Select a line on your desk phone.

2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone.

Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone

1. While on your mobile phone, press the access code for the handoff feature (for example, *74). See your system administrator for a list of access codes.

2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

3. Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone. Your system adminstrator sets the number of seconds to answer the call on your desk phone.

The Cisco Unified devices that share the same line display a Remote In Use message.

Mute

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.

Mute Your Phone

1. Press the Mute button to turn Mute on.

Visual confirmation displays.

2. Press the Mute button again to turn Mute off.

On-hook Dialing

On-hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call.

Dial a Number On Hook

1. Enter or speed-dial a phone number. The On-Hook Dialing screen displays.

2. Press Call. If you are specifying an Abbreviated Dial, enter the abbreviated number and then press Speed Dial.

3. Lift the handset, or press the Speakerphone or Headset button.

Privacy

Privacy allows you to prevent others who share your line from seeing information about your calls.

It applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

Related Topics

Shared Lines

Enable Privacy on a Shared Line

1. Press the Privacy button to enable the feature.

Visual confirmation displays on your phone screen for as long as the feature is enabled.

2. Press the button again to turn off the feature.

Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:

Immediately report an audio problem on a current call.

Select a general problem from a list of categories and choose reason codes.

Report Problems on Your Phone

1. Press the Quality Reporting Tool button.

2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.)

3. Press the Select softkey.

The information is sent to your system administrator.

Redial

Redial allows you to call the most recently dialed phone number by pressing a button.

Redial a Number

Press the Redial softkey.

To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey.

Shared Lines

Shared lines allow you to use one phone number for multiple phones.

If you share a line with a coworker:

When a call comes in on the shared line:

Your phone rings and the line button flashes amber.

Your coworker's phone rings and the line button flashes amber and either you or your coworker can answer the call.

When your coworker has a call on the shared line:

The Shared Line button on your phone appears solid red to indicate that the line is in-use remotely.

Also, the coworker's call displays on your screen (unless your coworker has Privacy enabled)

If you put the call on hold:

Your line button pulses green

Your coworker's line button pulses red.

When the line flashes red, your coworker can pick up the call.

You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line.

Silent Monitoring and Recording

The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.

Users may hear notification tones during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones.

For more information, see your system administrator.

Speed Dial

Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.

Depending on setup, your phone can support these speed-dial features:

Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.

If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).

Related Topics

Speed Dial on the Web

Line Status Indicators

Place a Call with a Speed-Dial Button

Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.

To place a call, press a speed-dial buttonon the left side of your phone.

Place a Call with a Speed-Dial Code

Before you can use speed-dial codes on your phone, you must set up the codes on your User Options Web pages.

Use a Speed-Dial Code On Hook

Enter the speed-dial code and press the Speed Dial softkey.

Use a Speed-Dial Code Off Hook

1. Lift the handset and press the Speed Dial softkey.

2. Enter the speed-dial code and press the Speed Dial softkey again to complete the call.

Transfer

Transfer allows you to redirect a connected call from your phone to another number:

You can redirect a single call to another number that you specify.

You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself).

Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak privately with each party.

Transfer a Call to Another Number

1. Start with an active call (not on hold).

2. Press the Transfer button and do one of the following to enter the transfer recipient's phone number:

Press the pulsing green session button of a held call (right side).

Enter the transfer recipient's phone number.

Scroll to a Call History record and press the Call softkey.

Press a speed-dial button.

Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to call, and press the Speed Dial softkey again.

Press the Active Calls softkey and select a held call. (The transfer completes immediately.)

3. Press the Transfer button or the Transfer softkey.

(You do not have to wait for the recipient to answer to complete the transfer.)

The transfer is complete.

Swap Between Calls Before Completing a Transfer

After you connect to the transfer recipient—but before you transfer a call to this party—you can press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

Web Dialer

Cisco Web Dialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by selecting items in a web browser. Your system administrator sets up this feature for you.

Use Web Dialer with Cisco Directory

1. Sign in to your User Options web pages.

2. Select User Options > Directory and search for a co-worker.

3. Select the number that you want to dial.

4. If this is your first time using Web Dialer, review the preferences on the Make Call page.

5. Select Dial.

The call is now placed on your phone.

6. To end a call, select Hang up or hang up from your phone.

Use Web Dialer with Another Online Corporate Directory

1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers.

2. Select the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using Web Dialer, review the preferences on the Make Call page.

5. Select Dial.

The call is now placed on your phone.

6. To end a call, select Hang up or hang up from your phone.

Set Up, View, or Change Web Dialer Preferences

1. Initiate a call using Web Dialer to access the Make Call page.

The Make Call page displays the first time that you use WebDialer (after you select the number that you want to dial).

2. Select one of the following options from the Make Call page:

Preferred language—Determines the language used for Web Dialer settings and prompts.

Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. If you have more than one phone of the same type, it will be specified by device type and MAC address. (To display the MAC address on your phone, select the Applications button > Phone Information.)

If you have an Extension Mobility profile, you can select Extension Mobility from the Calling Device drop-down menu from the Make Call page.

Do not display call confirmation—If selected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after selecting a contact from the Cisco Directory.

Disable Auto Close—If selected, the call window does not close automatically after fifteen seconds.

Sign Out of Web Dialer

Select the Sign Out icon in the Make Call or Hang Up page.