Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified CM 8.0 (SIP)
Setting Up the Cisco Unified IP Phone
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Setting Up the Cisco Unified IP Phone

Table Of Contents

Setting Up the Cisco Unified IP Phone

Before You Begin

Network Requirements

Cisco Unified Communications Manager Configuration

Understanding the Cisco Unified IP Phone Components

Network and Computer Ports

Handset Rest

Speakerphone

Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971

USB Port Data Information

External Speakers and Microphone

Headsets

Audio Quality Subjective to the User

Wired Headsets

USB Headsets

Analog Headsets

Wireless Headsets

Using Bluetooth Wireless Headsets

Important Note about Headset Types

Using External Devices

Installing the Cisco Unified IP Phone

Connecting the Footstand

Phone Display Viewing Angle

Securing the Phone with a Cable Lock

Mounting the Phone to the Wall

Verifying the Phone Startup Process

Configuring Startup Network Settings

Configuring Security on the Cisco Unified IP Phone


Setting Up the Cisco Unified IP Phone


This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

Before You Begin

Understanding the Cisco Unified IP Phone Components

Installing the Cisco Unified IP Phone

Connecting the Footstand

Phone Display Viewing Angle

Verifying the Phone Startup Process

Configuring Startup Network Settings

Configuring Security on the Cisco Unified IP Phone


Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality. For more information, see Chapter 2 "Preparing to Install the Cisco Unified IP Phone on Your Network."


Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

Network Requirements

Cisco Unified Communications Manager Configuration

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

Working Voice over IP (VoIP) Network:

VoIP configured on your Cisco routers and gateways

Cisco Unified Communications Manager installed in your network and configured to handle call processing

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask


Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.


Voice over Wireless LAN (Optional for Cisco Unified IP Phone 9971)

Cisco Aironet Access Points (APs) configured to support Voice over WLAN (VoWLAN)

Controllers and switches configured to support VoWLAN

Security implemented for authenticating wireless voice devices and users

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide. Also, see the "Adding Phones to the Cisco Unified Communications Manager Database" section.

You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones. See the "Telephony Features Available for the Cisco Unified IP Phone" section for details.

In Cisco Unified Communications Manager Administration, you can add users to the database and associate them with specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified Communications Manager" section for details.

Understanding the Cisco Unified IP Phone Components

The Cisco Unified IP Phone includes these components on the phone or as accessories for the phone:

Network and Computer Ports

Handset Rest

Speakerphone

Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971

USB Port Data Information

External Speakers and Microphone

Headsets

Using External Devices

Network and Computer Ports

The back of the Cisco Unified IP Phone includes these ports:

Network port

Computer port

Each port supports 10/100/1000 Mbps half- or full-duplex (except for full-duplex only for 1000 Mbps) connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5/5e for 100 and 1000 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the "Adding Phones to the Cisco Unified Communications Manager Database" section for details.

Use the Computer port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset Rest

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle, as shown in Figure 3-1.

Figure 3-1 Removing the Hookswitch Clip

1

Remove handset from the cradle and pull the plastic tab from the handset rest.

2

Rotate the tab 180 degrees.

3

Hold the tab between two fingers, with the corner notches facing you.

4

Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.


Speakerphone

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971

Table 3-1 indicates the accessories that the Cisco Unified IP Phones 8961, 9951, and 9971 support; an "X" indicates support for a particular phone model and a dash (—) indicates non-support:

Table 3-1 Accessory support for the Cisco Unified IP Phone 8961, 9951, and 9971

Accessory
Type
Cisco Unified IP Phone
8961
9951
9971

Cisco Accessory

Cisco Unified IP Color Key Expansion Module—See Chapter 4 "Setting Up the Cisco Unified IP Color Key Expansion Module."

Add-on module

1

up to 2

up to 3

Cisco Unified Video Camera—See Chapter 5 "Setting Up the Cisco Unified Video Camera."

Add-on module

X

X

Third-Party Accessories

Headsets—See the "Headsets" section. This section includes information on each headset type.

Analog

X

X

X

Analog Wideband

X

X

X

Bluetooth

X

X

USB(wired or wireless)

X

X

X

Microphone—See "External Speakers and Microphone" section.

External PC

X

X

Speakers—See "External Speakers and Microphone" section.

External PC

X

X


USB Port Data Information

The Cisco Unified IP Phone supports a maximum of five devices connected to each USB port. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port (the Cisco Unified IP Phone 8961 does not have a back USB port). (Many third-party USB products count as several USB devices, so refer to documentation that came with a third-party product.)


Note Unpowered hubs are not supported, and powered hubs with more than four ports are not supported.



Note USB headsets connected to the phone through a USB hub are not supported.
The Cisco Unified Video Camera connected to the phone through a USB hub is not supported.


External Speakers and Microphone

External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco Unified IP Phone 9951 or 9971 using the line in/out jacks. Connecting an external microphone disables the internal microphone and connecting an external speaker will disable the phone's internal speaker.


Note Using poor quality external audio devices, playing loudspeakers at very loud volumes or placing the microphone very close to the loudspeaker may result in undesirable echo heard by other parties on your speakerphone calls.


Headsets

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

The phone reduces some background noise that is detected by a headset microphone, but if you want to further reduce the background noise and improve the overall audio quality, use a noise cancelling headset.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as mobile (cell) phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using External Devices, for more information.


Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.


These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer's sites for details.

Wired Headsets

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

If the headset is analog, see the "Analog Headsets" section for the procedure on configuring the wideband codec.

Disabling a Wired Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window (Product Specific Configuration layout portion), select the Disable Speakerphone and Headset check box.

USB Headsets

Wired and wireless USB headsets are also supported. You can connect a USB headset (or the base station for a wireless headset) to either the Back USB port (if your phone has this port) or the Side USB port. (The Cisco Unified IP Phone 9951 and 9971 contain both a back USB port and a side USB port, while the Cisco Unified IP Phone 8961 contains only a side USB port). For more information about wireless headsets, see the "Wireless Headsets" section.

You must enable the applicable USB Port (either the Back USB Port parameter or the Side USB Port parameter) in Cisco Unified Communications Manager Administration (in the Product Specific Configuration layout portion on the window). Also, for the Enable/Disable USB Classes parameter in Cisco Unified Communications Manager Administration, make sure that "Audio Class" is selected.

These parameters can be enabled on either the Phone Configuration window (Device > Phone), the Enterprise Phone Configuration window (System > Enterprise Phone Configuration), or the Common Phone Profile window (Device > Device Settings > Common Phone Profile). Also check the corresponding Override Common Settings parameter in the configuration window.

For more information about parameters that can be configured in any of these three configuration windows, see the "Configuring Product Specific Configuration Parameters" section.

Disabling the USB Headset

To disable the USB headset, disable the USB port (or disable the Audio Class parameter) that you enabled in Cisco Unified Communications Manager Administration. Also, you can select another type of headset in the Accessories window on the phone, thus disabling the previously enabled headset.

Analog Headsets

Analog headsets are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. However, the Cisco Unified IP Phone 8961, 9951, and 9971 cannot detect when there is an analog headset plugged in. For this reason, the analog headset will appear by default in the Accessories page on the phone screen. (Press the Applications button and select Accessories.)

The main reason for this is to allow users to enable wideband for the analog headset. The phone is unable to detect if the headset supports the wideband codec, but the user can enable wideband on analog headsets by following these steps:

Procedure


Step 1 On the Cisco Unified IP Phone, press the Applications button .

Step 2 Select Accessories.

Step 3 Highlight the analog headset, then press the Setup softkey.

Step 4 Turn wideband on/off for the selected headset by using the on/off toggle.


If the wideband on/off toggle is not enabled, follow the steps below to make sure the user can enable wideband codec on an analog headset:

Procedure


Step 1 In Cisco Unified Communications Manager Administration, go to Device > Phone.

Step 2 In the Find and List Phones window, enter the search criteria for the phone to which you want to add the analog headset, then click Find.

Step 3 Click on the Device Name you want; the Phone Configuration window displays.

Step 4 On the Product Specific Configuration Layout portion of the Phone Configuration window, be sure the option called Wideband Headset UI Control is enabled (enabled by default).

Step 5 (Optional) Also on the Product Specific Configuration Layout portion of the Phone Configuration window, you can set the Wideband Headset option (also enabled by default) in that window.


Wireless Headsets

The Cisco website provides information about wireless headsets that work with your IP phone. Go to the following URL:

http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

Refer to the wireless headset documentation for information about connecting the headset and using the features.

Using Bluetooth Wireless Headsets

The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3 to 6 foot range (1 to 2 meters). You can connect up to 5 headsets, but only the last one connected is used as the default.

There can be a potential interference issues. Cisco recommends that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. If possible, configure other 802.11 devices to use the 802.11a channels.

For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.

Adding a Bluetooth Wireless Headset to the Phone

The Cisco Unified IP Phones 9951 and 9971 support Bluetooth wireless headsets.

You can enable your bluetooth wireless headset by following these steps:

Procedure


Step 1 In Cisco Unified Communications Manager administration, choose Device > Phone, locate the phone you want to modify, and go to the Phone Configuration window for that phone.

Step 2 In the Phone Configuration window, select Enable for the Bluetooth setting and Headset for the Bluetooth Profiles settings.

Step 3 Save your changes.


After the bluetooth wireless headset is enabled through Cisco Unified Communications Manager Administration, you must add the headset as an accessory to the phone by using following these steps:

Procedure


Step 1 On the Cisco Unified IP Phones 9951 or 9971, press the Applications button and select Accessories.

Step 2 Select Add Bluetooth Accessory.

The Adding Bluetooth Accessory window appears. A message tells you to make sure your accessory is "discoverable," which means that the Bluetooth should be powered on and in "discoverable" or "pairing" mode.

Once the Bluetooth device is located, its name will appear in the window, and a message appears that asks for a PIN so that the Bluetooth device can be paired with the Cisco Unified IP Phone.

Step 3 The Cisco Unified IP Phone automatically tries to pair with the headset by using a PIN of "0000." If the headset uses a different PIN, enter the correct PIN by referring to the user guide that came with the headset.


Note It is recommended that users read the headset user guide for more information about pairing and connecting the headsets.


Once the phone has the correct pin, the phone will try to connect to the accessory. The phone will provide feedback to the user while it is trying to connect the accessory. If unable to connect, an error alert will be shown to let the user know the reason for the failure. There will be a timeout of 10 seconds for the phone to try to connect the accessory. If the timer expires without a successful connection, an error alert will be displayed.


The Cisco Unified IP Phone connects with headsets using a shared key authentication and encryption method. The Cisco Unified IP Phone can be connected with up to five headsets at a time. The last one connected is used as the default. Pairing is typically performed once for each headset.

Once a device has been paired, its Bluetooth connection is maintained as long as both devices (phone and headset) are enabled and within range of each other. The connection typically re-establishes itself automatically if either of the devices powers down then powers up. However, some headsets require user action to re-establish the connection.

The Bluetooth icon  indicates whether or not a device is connected.

When headsets are more than 30 feet (10 meters) away from the Cisco Unified IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. If the paired headset comes back into range of the Cisco Unified IP Phone and the phone is not connected to another Bluetooth headset, the in-range Bluetooth headset automatically reconnects. For certain phone types that operate in power-save modes, the user may have to "wake-up" the headset by tapping on its operational button to initiate the reconnect.

Removing a Bluetooth Device From the Phone

To remove a Bluetooth device from the Cisco Unified IP Phone 9951 or 9971, follow these steps:

Procedure


Step 1 Press the Applications button .

Step 2 Select Accessories.

Step 3 Highlight the device you want to remove and press the Delete softkey.


Related Documentation About Bluetooth Wireless Headsets

For information about how to use your Bluetooth wireless headset, see:

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager

User guides that were provided with your headset

Important Note about Headset Types

Only one headset type will work at any given time, so if you have both a Bluetooth headset and an analog headset attached to the phone, enabling the Bluetooth headset disables the analog headset. To enable the analog headset, disable the Bluetooth headset. Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset. If you unplug the USB headset, then you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset.

Using External Devices

Cisco recommends the use of good quality external devices (such as speakers, microphones, and headsets) that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.


Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2, Figure 3-4 and Figure 3-6 for graphical representations of the back connections for Cisco Unified IP Phones 8961, 9951, and 9971, respectively. See Figure 3-3, Figure 3-5, and Figure 3-7 for graphical representations of the side connections for Cisco Unified IP Phones 8961, 9951, and 9971, respectively.


Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image.

Before using external devices, read the "Using External Devices" section for safety and performance information.



Note Firmware upgrades over the WLAN interface may take longer than upgrading over the wired interface, depending on the quality and bandwidth of the wireless connection. Some upgrades may take more than hour.


To install a Cisco Unified IP Phone, you must perform the task described in Table 3-2.

Table 3-2 Installing the Cisco Unified IP Phone 

Task
Purpose
Related Topics

1.

Connect the handset to the handset port.

2.

Connect a headset to the headset port.

Optional. You can add a headset later if you do not connect one now.

See the "Headsets" section for more information.

3.

(Optional) Connect a wireless headset (for the Cisco Unified IP Phone 9951 and 9971 only).

You can add a wireless headset later if you do not want to connect one now.

Refer to your wireless headset documentation for information.

4.

Connect a straight-through Ethernet cable from the switch to the network port labeled 10/100/1000 SW on the Cisco Unified IP Phone.

Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

Use either Category 3/5/5e cabling for 10-Mbps connections, use Category 5/5e for 100 Mbps connections, and use Category 5e for 1000Mbps connections.

See the "Network and Computer Ports" section for guidelines.

5.

Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the Computer port on the Cisco Unified IP Phone.

Optional. You can connect another network device later if you do not connect one now.

You can use either Category 3/5/5e cabling for 10-Mbps connections, use Category 5/5e for 100 Mbps connections, and use Category 5e for 1000Mbps connections.

See the "Network and Computer Ports" section for guidelines.

6.

(Optional) Enable the phone to use the wireless local area network (WLAN).

Note You must disconnect all ethernet connections if you deploy the Cisco Unified IP Phone 9971 on a wireless LAN.

 

Figure 3-2 Cisco Unified IP Phone 8961 Connections (Back)

1

DC adaptor port (DC48V)

5

Computer port (10/100/1000 PC) connection

2

AC-to-DC power supply (optional)

6

Handset Connection

3

AC power wall plug (optional)

7

Analog Headset Connection (optional)

4

Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled

8

Anti-theft security lock connector (lock optional)


Figure 3-3 Cisco Unified IP Phone 8961 Cable Connections (Side)

1

USB port

2

Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module)


Figure 3-4 Cisco Unified IP Phone 9951 Cable Connections (Back)

1

DC adaptor port (DC48V)

6

Handset Connection

2

AC-to-DC power supply (optional)

7

Analog Headset Connection (optional)

3

AC power wall plug (optional)

8

USB Port

4

Network port (10/100/1000 SW) with IEEE 802.3af power enabled

9

Anti-theft Security lock connector (lock optional)

5

Computer port (10/100/1000 PC) Connection

10

Camera pin holes (for Cisco Unified Video Camera)


Figure 3-5 Cisco Unified IP Phone 9951 Cable Connections (Side)

1

Side USB port

3

General purpose output port (speakers)

2

Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module)

4

General purpose input port (microphone)


Figure 3-6 Cisco Unified IP Phone 9971 Cable Connections (Back)

1

DC adaptor port (DC48V)

7

Analog Headset Connection (optional)

2

AC-to-DC power supply (optional)

8

USB Port

3

AC power wall plug (optional)

9

Anti-theft Security lock connector (lock optional)

4

Network port (10/100/1000 SW) with IEEE 802.3af and IEEE 802.3at power enabled

10

Camera pin holes (for Cisco Unified Video Camera)

5

Computer port (10/100/1000 PC) Connection

11

SDIO slot (not used for this release)

6

Handset Connection

   

Figure 3-7 Cisco Unified IP Phone 9971 Cable Connections (Side)

1

Side USB port

3

General purpose output port (speakers)

2

Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module)

4

General purpose input port (microphone)


Related Topics

Connecting the Footstand

Verifying the Phone Startup Process

Configuring Startup Network Settings

Connecting the Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

Figure 3-8 illustrates the footstand on the Cisco Unified IP Phone 8961, 9951, and 9971. To attach the footstand to the phone, align the tabs to the appropriate set of holes on the phone and snap into place.

Figure 3-8 Cisco Unified IP Phone 8961, 9951, and 9971

1

Insert the curved connectors into the lower slots.

2

Lift the footstand until the connectors snap into the upper slots.


Note Connecting and disconnecting the footstand requires a little extra force than you might expect.



Phone Display Viewing Angle

The phone display viewing angle can be adjusted according to your preference. Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, then move your hands back and forth in opposite directions to adjust the angle.

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock. The lock connects to the anti-theft security connector on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) For detailed information, see "Installing the Wall Mount for the Cisco Unified IP Phone" or "Cisco Unified IP Phone Non-Lockable Wall Mount."

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process. by cycling through the following steps.

1. The buttons on the Feature and Session buttons flash amber and then green in sequence during the various stages of bootup as the phone checks its hardware.

2. The main screen displays a "Registering to Cisco Unified Communications Manager" message.

If the phone successfully passes through these stages, it has started up properly and the Select button stays lit until it is selected. If the phone does not start up properly, see the "Resolving Startup Problems" section.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

IP address

IP subnet information

TFTP server IP address

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 7 "Configuring Settings on the Cisco Unified IP Phone."

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and ensure that the phone uses only digitally signed files.

Cisco Unified Communications Manager (beginning with Release 8.0(1)) includes Security by Default, which provides the following security features for Cisco Unified IP phones without running the CTL client:

Signing of the phone configuration files.

Phone configuration file encryption.

https with Tomcat and other Web services.


Note Secure signaling and media features still require you to run the CTL client and use hardware eTokens.


For more information about the security features, see the "Understanding Security Features for Cisco Unified IP Phones" section. Also, refer to the Cisco Unified Communications Manager Security Guide.

A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF). You can use Cisco Unified Communications Manager Administration to configure an LSC, as described in the Cisco Unified Communications Manager Security Guide.

Alternatively, you can initiate the installation of an LSC from the Security Setup menu on the phone. This menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

The CTL file should have a CAPF certificate.

On Cisco Unified Communications Operating System Administration, verify that the CAPF certificate has been installed

The CAPF is running and configured.

Refer to the Cisco Unified Communications Manager Security Guide for more information.

To configure an LSC on the phone, perform these steps:

Procedure


Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, press Applications and choose Administrator Settings > Security Setup.


Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.


Step 3 Choose LSC and press the Select button or Update softkey.

The phone prompts for an authentication string.

Step 4 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Setup menu.

When the phone successfully completes the installation procedure, it displays "Installed." If the phone displays, "Not Installed," the authorization string may be incorrect or the phone may not enabled for upgrading. If the CAPF operation was to delete the LSC, the phone will display "Not Installed" to indicate that the operation was successful. Refer to error messages generated on the CAPF server and take appropriate actions.