Cisco Unified IP Phone 8941 and 8945 Release Notes for Firmware Release 9.3(2)SR1
Cisco Unified IP Phone 8941 8945 Release Notes for Firmware Release 9.3(2)SR1
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Cisco Unified IP Phone 8941 8945 Release Notes for Firmware Release 9.3(2)SR1

Cisco Unified IP Phone 8941 8945 Release Notes for Firmware Release 9.3(2)SR1

Introduction

The Cisco Unified IP Phone 8941 and 8945 are easy-to-use IP phones that provide high-quality voice services over IP. The phones offer a variety of features including:

  • Integrated camera
  • Color graphics display
  • Full duplex speakerphone
  • Rich media support
  • Power over Ethernet (PoE): IEEE 802.3af Class 1 (Cisco Unified IP Phone 8941) and IEEE 802.3af Class 2 (Cisco Unified IP Phone 8945)
  • Built-in Gigabit Ethernet Switch (Cisco Unified IP Phone 8945 only)
  • Bluetooth headset (Cisco Unified IP Phone 8945 only)

Note


The Cisco Unified IP Phone 8941 and 8945 added the “secure by default” feature in Release 9.3(1). Before phones are upgraded to Firmware Release 9.3(2)SR1, the Cisco Unified Communications Manager must have Device Pack 8.0.3(24049)/8.5.1(14070)/8.6.2(22030) or higher installed. The phones require this device pack. If the correct device pack is not installed first, the phones cannot successfully register to the Cisco Unified Communications Manager.



Note


Because of the increased 9.3(2)SR1 firmware size, SIP 9.3(2)SR1 can be upgraded only from SCCP/SIP 9.3(1) or 9.3(2) releases. This means that if you want to upgrade your phone to SIP 9.3(2)SR1 from releases before 9.3(1), you must upgrade your phone to 9.3(1) or 9.3(2) first, and then perform the upgrade to 9.3(2)SR1. This limitation applies to SIP 9.3(2)SR1 only; SCCP 9.3(2)SR1 is not affected.


Related Documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 8900 Series Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10451/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 Documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​business-edition-5000/​tsd-products-support-series-home.html

New and Changed Features

This release contains no new or changed features.

Installation

Install Latest Cisco Unified Communications Manager Release

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.

For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​prod_​installation_​guides_​list.html

To download and install the Cisco Unified Communications Manager version, perform these steps.

Procedure
    Step 1   Go to the following URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&catid=278875240

    Step 2   Choose your Cisco Unified Communications Manager version.
    Step 3   Choose the appropriate software type.
    Step 4   Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
    Step 5   Choose Download or Add to cart for the desired file.
    Step 6   Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.

    Install Cisco Unified Communications Manager Device Packs

    Device packs are required to enable IP phones in the Cisco Unified Communications Manager database. For information about compatible device packs, see http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

    For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

    To install the device packs, follow these steps.

    Procedure
      Step 1   Go to the following URL:

      http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&flowid=21301

      Step 2   Choose your Cisco Unified Communications Manager version.
      Step 3   Hover over the desired device pack. When the popup window displays, click the Readme link to open the readme file.
      Step 4   Choose Download or Add to cart for the desired device pack.
      Step 5   Use the instructions in the readme file to install the updated device pack on the Cisco Unified Communications Manager.

      Install firmware on Cisco Unified Communications Manager

      Before using the Cisco Unified IP Phone Firmware Release 9.3(2)SR1 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


      Note


      The Cisco IP Phone 8941 and 8945 support a new “secure by default” feature with Release 9.3(1). Before phones are upgraded to Firmware Release 9.3(1), the Cisco Unified Communications Manager must have Device Pack 8.0.3(24049)/8.5.1(14070)/8.6.2(22030) or higher installed. The phones require this device pack. If the correct device pack is not installed first, the phones cannot successfully register to the Cisco Unified Communications Manager.


      Procedure
        Step 1   Go to the following URL:

        http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293

        Step 2   Choose your phone model.
        Step 3   Choose one of the following firmware types:
        • Skinny Client Control Protocol (SCCP) Software
        • Session Initiation Protocol (SIP) Software
        Step 4   In the Latest Releases folder, choose 9.3(2)SR1.
        Step 5   Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:
        • cmterm-8941_8945-sccp.9-3-2SR1-2.cop.sgn (SCCP firmware file)
        • cmterm-8941_8945-sip.9-3-2SR1-2.cop.sgn (SIP firmware file)
        Note   

        If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

        Step 6   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
        • cmterm-8941_8945-sccp.9-3-2SR1-2-readme.html
        • cmterm-8941_8945-sip.9-3-2SR1-2-readme.html
        Step 7   Follow the instructions in the readme file to install the firmware.

        Limitations and Restrictions

        Phone Limitation During SVI Change

        Cisco IP Phones use a Switch Virtual Interface (SVI) to manage VLANs. If the SVI changes and the phones require new IP addresses, some phones require a reboot so that the new IP address is used. The following phones must be rebooted in this condition:

        • Cisco Unified IP Phone 6901
        • Cisco Unified IP Phone 6911
        • Cisco Unified IP Phone 6921
        • Cisco Unified IP Phone 6941
        • Cisco Unified IP Phone 6945
        • Cisco Unified IP Phone 6961
        • Cisco Unified IP Phone 8941
        • Cisco Unified IP Phone 8945
        • Cisco Unified IP Phone 8961
        • Cisco Unified IP Phone 9951
        • Cisco Unified IP Phone 9971

        Unified Communications Manager Endpoints Locale Installer

        By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

        To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

        For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.


        Note


        The latest Locale Installer may not be immediately available; continue to check the website for updates.


        Caveats

        This section describes the open and resolved caveats for the release, and how to access caveat information.

        Access Cisco Bug Search

        Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

        • All severity level 1 or 2 bugs
        • Significant severity level 3 bugs

        You can search for problems by using the Cisco Bug Search.

        Before You Begin

        To access Cisco Bug Search, you need the following items:

        • Internet connection
        • Web browser
        • Cisco.com user ID and password
        Procedure
          Step 1   To access the Cisco Bug Search, go to:

          https:/​/​tools.cisco.com/​bugsearch

          Step 2   Log in with your Cisco.com user ID and password.
          Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

          Open Caveats

          The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones for Firmware Release 9.3(2)SR1.

          For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

          Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

          Table 1 Open Caveats for Firmware Release 9.3(2)SR1

          Identifier

          Headline

          CSCtj58630

          8945 SCCP: Phone Scroll time between active calls is 180ms

          CSCty66252

          8945 SIP:Video window displays incorrect after swap with MCU video conf

          CSCtz33988

          8945 SIP:PIP window shouldn't jump to w360 rem video window from interop

          CSCub47606

          8945 SIP: Video resume time is 1248ms over vpn(encrypted)

          CSCub49641

          8945 SCCP: Scroll time between active calls is 248ms over vpn(encrypted)

          CSCub49650

          8945 SCCP: Scroll time between active calls is 230ms over vpn(non secu)

          CSCub71691

          8945 SCCP:Sometimes lip-sync<-30 VGA and CIF@15fps RTCP_disabled

          CSCub73847

          8945 SIP:lip-sync<-30@VGA_15fps_RTCP_disabled and RTCP_Enabled

          CSCub95739

          SCCP: Can't exit new call page by eixt sk after cancel call from PD

          CSCuc10527

          8945 SIP: Not try alternate tftp svr to get wallpaper if no cfg files

          CSCuc18395

          8945 SIP:Resume response time is about 1240ms for encrypted phone

          CSCuc32978

          8945 SIP:Prompt message isn't correct after press Cancel of EM

          CSCuc32986

          8945 SIP:Havn't return to App menu after press exit of EM

          CSCuc56788

          8945 SCCP:Can't register ok after factory reset in sEMCC login state

          CSCuc57206

          8945 SCCP:Shouldn't return to EM login ui after one call end

          CSCuc64784

          Alerting Name is not displayed in placed call history in 894x phones

          CSCuc67771

          8945 SIP: The text size of "+" indicator for MWI number is too small

          CSCuc75147

          8945 SCCP:Don't set CFW using call log filter when failover to srst

          CSCuc75205

          8945 SCCP:Call history is chaos when Phone failover to srst

          CSCud07892

          894x: Placed calls shows alerting number instead of actual dialed digits

          CSCud45002

          8945/8941 phone keeps ringing although answered

          CSCud95786

          8941/8945 Does not list all Unified CM's on phone web page

          CSCue18714

          DSS transfer does not work with 8941

          CSCue21522

          89XX One way audio after transfer/hold/resume scenario ORC_ACK 0.0.0.0.

          CSCue26000

          8945 with CiscoIPPhoneExecute Priority 1 does not work

          CSCue47196

          MMOH not working between 8941 phones when in CME-as-SRST mode: CUCM 8.6.2

          CSCue56980

          On the phone webpage, timezone field shows as NONE

          CSCuf21570

          Logged out of Hunt Group does not display on the 8941

          CSCuf61609

          Placed call history shows as own number instead of the dialed number.

          CSCug17826

          No beep tone when 89XX phone configured with "Auto-answer with headset"

          CSCug39396

          SIP 8945 Freezes after CME reboot

          CSCug40179

          8945 SCCP: When pickup is used caller id shown as "Unknown"

          CSCug69210

          8945 SCCP firmware reporting incorrect jitter during video calls

          CSCug71056

          8945 Video is unmuted on existing call if incoming 2nd call is CFNA

          CSCug79506

          894X appends DHCP internal domain name to FQDNs when querying DNS

          CSCug73343

          8945 SCCP:no error report when invalid LocationX/Y or Width/Height

          CSCug75721

          8945 SCCP:no error report when invalid syntax inputed to phone

          CSCug78197

          8945 SCCP:no error report when invalid port inputed in StartMedia

          CSCug80849

          8945 SIP:no SoftKey show up when CiscoIPPhoneMenu xsi post

          CSCug88515

          8945 SIP:display error if redial and cancel call after input some digits

          CSCug89046

          8945 SCCP:No RTP flow after bi-direction RTPMTx/RTPMRx works

          CSCug94177

          8945 SIP:call history display error if end the parked call

          CSCug99504

          8945 SCCP: wrong AlertingName in call history if remove last conf party

          Resolved Caveats

          The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones for Firmware Release 9.3(2)SR1.

          For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

          Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.

          Table 2 Resolved Caveats for Firmware Release 9.3(2)SR1

          Identifier

          Headline

          CSCub95739

          8945 SCCP: Can't exit new call page by eixt sk after cancel call from PD

          CSCuc83484

          8945 doesn't display video when it receives an one way video stream

          CSCud04270

          8945 SCCP phone stuck by malformed packet(png) from XML svr

          CSCud08735

          8945 SCCP Predot number(of route pattern) is disappeared on Call history

          CSCud18851

          Poor quality is received on Zydeco when in call with 8945

          CSCud43423

          8945 SIP: unable to end call via hook-switch when calling a busy line

          CSCud51210

          8945 Phone Stops Sending SCCP Packets When DHCP Subnet Mask Changed

          CSCud58465

          8945 SIP Service does not start after speed synchronization 10H/10H

          CSCue39424

          Line text label shortened between 9-3-1 and 9-3-2; 8941/45:9.3.2; EUROPEAN PARLIAMENT

          CSCue50058

          Unable to transfer call with dialout from call history

          CSCue70311

          8945 SCCP The caller number display window error on LCD(8945-SCCP)

          CSCue94607

          8945 SCCP Last space of Talk time of IPPhone disappeared on display

          CSCuf21581

          8945 Duplex mismatch

          CSCuf24528

          8945 SCCP Predot number is disappeared on Call history when using redial

          CSCug28861

          894x phones crashing randomly when run Andtek service

          CSCug52817

          8945 SCCP: call history for conf is wrong if end conf firstly

          Cisco IP Phone Firmware Support Policy

          Documentation, Service Requests, and Additional Information

          For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

          http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

          Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.