Cisco Unified IP Phone 8941 and 8945 Release Notes for Firmware Release 9.3(2)
Cisco Unified IP Phone 8941 and 8945 Release Notes for Firmware Release 9.3(2)
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Cisco Unified IP Phone 8941 and 8945 Release Notes for Firmware Release 9.3(2)

Contents

Cisco Unified IP Phone 8941 and 8945 Release Notes for Firmware Release 9.3(2)

Introduction

The Cisco Unified IP Phone 8941 and 8945 are easy-to-use IP phones that provide high-quality voice services over IP. The phones offer a variety of features including:

  • Integrated camera
  • Color graphics display
  • Full duplex speakerphone
  • Rich media support
  • Power over Ethernet (PoE): IEEE 802.3af Class 1 (Cisco Unified IP Phone 8941) and IEEE 802.3af Class 2 (Cisco Unified IP Phone 8945)
  • Built-in Gigabit Ethernet Switch (Cisco Unified IP Phone 8945 only)
  • Bluetooth headset (Cisco Unified IP Phone 8945 only)

Note


The Cisco Unified IP Phone 8941 and 8945 added the “secure by default” feature in Release 9.3(1). Before phones are upgraded to Firmware Release 9.3(2), the Cisco Unified Communications Manager must have Device Pack 8.0.3(24049)/8.5.1(14070)/8.6.2(22030) or higher installed. The phones require this device pack. If the correct device pack is not installed first, the phones cannot successfully register to the Cisco Unified Communications Manager.



Note


Because of the increased 9.3(2) firmware size, SIP 9.3(2) can be upgraded only from SCCP/SIP 9.3(1) release. This means that if you want to upgrade your phone to SIP 9.3(2) from releases before 9.3(1), you must upgrade your phone to 9.3(1) first, and then perform the upgrade to 9.3(2). This limitation applies to SIP 9.3(2) only; SCCP 9.3(2) is not affected.


Related Documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 8900 Series Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps10451/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 Documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​business-edition-5000/​tsd-products-support-series-home.html

New and Changed Features

The following sections describes the features that are new or have changed.

Features Available with latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

Audio Only Lock Icon

The Audio Only Lock Icon feature controls the display of the Lock icon for audio and video calls on the phone.

The administrator can enable or disable the Override BFCP Application Encryption Status parameter.

  • When the parameter is enabled, the security icon displays based on the audio call security only.
  • When the parameter is disabled, the display of the icon depends on the setting of the Ignore BFCP Applications Encryption parameter.

The default for the Override BFCP Application Encryption Status parameter is disabled.

This feature is supported on the following phones (SCCP and SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
Where to Find More Information
  • Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

HTTPS Support

The HTTPS Support feature enables the phone to communicate with phone services in secure manner.

The system administrator sets the HTTPS Service parameter in the Cisco Unified Communication Manager Administration using Device > Phone or System > Enterprise Phone Configuration.

This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
Where to find more information

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

VPN Client Support

The VPN Client Support feature establishes a VPN client embedded in the phone for a simple and secure solution for situations where the phones must be located outside the trusted network or where network traffic between the phone and Cisco Unified Communications Manager (Unified CM) must traverse untrusted networks. VPN secures the phone by encapsulating all phone traffic within an authenticated and encrypted VPN tunnel.

Users connect to the VPN using the Applications menu on the phone.

The feature is configured through the Cisco Unified Communications Manager by the administrator.

This feature is supported on the following Cisco Unified IP Phones (SCCP and SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
Where To Find More Information
  • Cisco Unified Communications Manager Security Guide
  • Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

Features Available with Firmware Release 9.3(2)

This section describes the features in the phone firmware that do not require the Cisco Unified Communications Manager device pack.

Enhanced Message Waiting Indicator

The Enhanced Message Waiting Indicator feature displays the number of new voice messages that the user has received. It does not require any configuration by the system administrator.

This feature is available for the following Cisco Unified IP Phones (SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
Where to Find More Information
  • Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

One Click to Home Screen

The One Click to Home Screen feature adds the ability to return to the home screen with a single button click. Configuration is not required.

This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
Where to Find More Information
  • Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

User Experience Enhancements

The User Experience Enhancement feature improves the user experience with the following updates:

  • When there is a voice message and a missed call, the Voicemail and Missed Call icons display.
  • When a user has a single line, the user can answer an incoming call while viewing the call history.

This feature requires no configuration.

This feature is supported on the following Cisco Unified IP Phones (SCCP and SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
Where to Find More Information

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

XSI Component API Support

The XSI Component API Support feature introduces support for RTP Streaming application programming interface (API) and internal uniform resource identifiers (URI). This feature is internal to the phone and has no administrator or user impacts.

This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):

  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945

Installation

Install Latest Cisco Unified Communications Manager Release

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.

For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​prod_​installation_​guides_​list.html

To download and install the Cisco Unified Communications Manager version, perform these steps.

Procedure
    Step 1   Go to the following URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&catid=278875240

    Step 2   Choose your Cisco Unified Communications Manager version.
    Step 3   Choose the appropriate software type.
    Step 4   Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
    Step 5   Choose Download or Add to cart for the desired file.
    Step 6   Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.

    Install Cisco Unified Communications Manager Device Packs

    Device packs are required to enable IP phones in the Cisco Unified Communications Manager database. For information about compatible device packs, see http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

    For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

    To install the device packs, follow these steps.

    Procedure
      Step 1   Go to the following URL:

      http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&flowid=21301

      Step 2   Choose your Cisco Unified Communications Manager version.
      Step 3   Hover over the desired device pack. When the popup window displays, click the Readme link to open the readme file.
      Step 4   Choose Download or Add to cart for the desired device pack.
      Step 5   Use the instructions in the readme file to install the updated device pack on the Cisco Unified Communications Manager.

      Install Firmware on Cisco Unified Communications Manager

      Before using the Cisco Unified IP Phone Firmware Release 9.3(2) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


      Note


      The Cisco IP Phone 8941 and 8945 support a new “secure by default” feature with Release 9.3(1). Before phones are upgraded to Firmware Release 9.3(1), the Cisco Unified Communications Manager must have Device Pack 8.0.3(24049)/8.5.1(14070)/8.6.2(22030) or higher installed. The phones require this device pack. If the correct device pack is not installed first, the phones cannot successfully register to the Cisco Unified Communications Manager.


      Procedure
        Step 1   Go to the following URL:

        http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293

        Step 2   Choose your phone model.
        Step 3   Choose one of the following firmware types:
        • Skinny Client Control Protocol (SCCP) Software
        • Session Initiation Protocol (SIP) Software
        Step 4   In the Latest Releases folder, choose 9.3(2).
        Step 5   Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:
        • cmterm-8941_8945-sccp.9-3-2-11.cop.sgn (SCCP firmware file)
        • cmterm-8941_8945-sip.9-3-2-12.cop.sgn (SIP firmware file)
        Note   

        If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

        Step 6   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
        • cmterm-8941_8945-sccp.9-3-2-11-readme.html
        • cmterm-8941_8945-sip.9-3-2-12-readme.html
        Step 7   Follow the instructions in the readme file to install the firmware.

        Limitations and Restrictions

        Phone Limitation During SVI Change

        Cisco IP Phones use a Switch Virtual Interface (SVI) to manage VLANs. If the SVI changes and the phones require new IP addresses, some phones require a reboot so that the new IP address is used. The following phones must be rebooted in this condition:

        • Cisco Unified IP Phone 6901
        • Cisco Unified IP Phone 6911
        • Cisco Unified IP Phone 6921
        • Cisco Unified IP Phone 6941
        • Cisco Unified IP Phone 6945
        • Cisco Unified IP Phone 6961
        • Cisco Unified IP Phone 8941
        • Cisco Unified IP Phone 8945
        • Cisco Unified IP Phone 8961
        • Cisco Unified IP Phone 9951
        • Cisco Unified IP Phone 9971

        Unified Communications Manager Endpoints Locale Installer

        By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

        To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

        For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.


        Note


        The latest Locale Installer may not be immediately available; continue to check the website for updates.


        Caveats

        This section describes the open and resolved caveats for the release, and how to access caveat information.

        Access Cisco Bug Search

        Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

        • All severity level 1 or 2 bugs
        • Significant severity level 3 bugs

        You can search for problems by using the Cisco Bug Search.

        Before You Begin

        To access Cisco Bug Search, you need the following items:

        • Internet connection
        • Web browser
        • Cisco.com user ID and password
        Procedure
          Step 1   To access the Cisco Bug Search, go to:

          https:/​/​tools.cisco.com/​bugsearch

          Step 2   Log in with your Cisco.com user ID and password.
          Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

          Open Caveats

          The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phone 8941 and 8945 for Firmware Release 9.3(2).

          For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

          Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

          Table 1 Open Caveats for Firmware Release 9.3(2)
          Identifier Headline

          CSCtj58630

          8945 SCCP: Phone Scroll time between active calls is 180ms

          CSCty66252

          8945 SIP:Video window displays incorrect after swap with MCU video conf

          CSCtz33988

          8945 SIP:PIP window shouldn't jump to w360 rem video window from interop

          CSCub47606

          8945 SIP: Video resume time is 1248ms over vpn(encrypted)

          CSCub49641

          8945 SCCP: Scroll time between active calls is 248ms over vpn(encrypted)

          CSCub49650

          8945 SCCP: Scroll time between active calls is 230ms over vpn(non secu)

          CSCub71691

          8945 SCCP:Sometimes lip-sync<-30 VGA and CIF@15fps RTCP_disabled

          CSCub73847

          8945 SIP:lip-sync<-30@VGA_15fps_RTCP_disabled and RTCP_Enabled

          CSCub95739

          SCCP: Can't exit new call page by eixt sk after cancel call from PD

          CSCuc10527

          8945 SIP: Not try alternate tftp svr to get wallpaper if no cfg files

          CSCuc18395

          8945 SIP:Resume response time is about 1240ms for encrypted phone

          CSCuc32978

          8945 SIP:Prompt message isn't correct after press Cancel of EM

          CSCuc32986

          8945 SIP:Havn't return to App menu after press exit of EM

          CSCuc56788

          8945 SCCP:Can't register ok after factory reset in sEMCC login state

          CSCuc57206

          8945 SCCP:Shouldn't return to EM login ui after one call end

          CSCuc64784

          Alerting Name is not displayed in placed call history in 894x phones

          CSCuc67771

          8945 SIP: The text size of "+" indicator for MWI number is too small

          CSCuc75147

          8945 SCCP:Don't set CFW using call log filter when failover to srst

          CSCuc75205

          8945 SCCP:Call history is chaos when Phone failover to srst

          Resolved Caveats

          The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phone 8941 and 8945 for Firmware Release 9.3(2).

          For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

          Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.

          Table 2 Resolved Caveats for Firmware Release 9.3(2)
          Identifier Headline

          CSCuc01417

          8945 SIP service does not start after speed synchronization

          CSCub96335

          Wrong Alert name displayed in call history with 8945 with load 9.3.1

          CSCub16653

          8945 DHCP VCI"Cisco System, Inc.",8945 missing "s" on Systems

          CSCuc01670

          894x phones do not respond to API Key:Mute

          CSCua11711

          8945 SCCP:Auto answer with headset doesn't work after phone restart

          CSCub98603

          8945 start to communicat in wrong VLAN when using LLDP

          CSCub13753

          894x phones display 00:XX in Call History instead of 12:XX

          CSCua09790

          894x phone gets stuck when trying to display an auto-generated image

          CSCua02094

          8945 Phone requests DHCP address with 1 hour lease

          CSCub72087

          Custom Directories not shown when using Load SCCP8941_8945.9-3-1-19

          CSCuc41228

          8945/ call-fwd all still display on screen when call-fwd off

          CSCtz77015

          8945 SIP: phone crashed when phone in daisy chain trying to dhcp request

          CSCuc36724

          8941 fails to send additional digits after speed dial

          CSCuc50130

          8941 does not take locale changes if surl configured

          CSCuc52986

          8945 SIP various network locales make phone unresponsive

          CSCuc53645

          8941 with Brazil Network Locale locks up

          CSCuc56734

          EMCC no longer working on 8945 running 9.3.1

          CSCuc36898

          Speed dial with intercom does not work on FW SCCP8941_8945.9-3-1-19

          CSCub72087

          Custom Directories not shown when using Load SCCP8941_8945.9-3-1-19

          CSCub14150

          894x: URL in header parsed at semicolon

          CSCub05183

          894x phones does digit by digit and enbloc dialling [Onhook Dialling]

          CSCua78647

          894x Display Focus Issue when dialing number

          CSCua29045

          IP Phone 8945 XML ip phone menu issue

          CSCua20271

          Issues with 8945 phones calling via IOS gateway hear garbage voice

          CSCtz96265

          8945 SCCP: Enbloc Dialling from Corporate Directory

          CSCuc65387

          8945 Keypad Locks up

          CSCua86197

          CP 8945 running (SIP894x.9-2-3-ES3-BZ3535.1) has the side noise

          Cisco IP Phone Firmware Support Policy

          Documentation, Service Requests, and Additional Information

          For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

          http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

          Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.