Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Voice messages
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Voice messages

Voice messages

Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

For information about the commands that your voicemail service supports, see the voicemail service user documentation.

Personalize Voicemail

Procedure
    Step 1   Press Messages .
    Step 2   Follow the voice prompts.

    Voice Message Identification

    Check for voice messages in one of the following ways:

    • Check the number of new voice messages displayed on your screen.

    • Look for a solid red light on your handset.

      You can set up the visual message waiting lamp using your User Options web pages.

    • Look for a Message icon on a line label

      The red background indicates that there are new voice messages.

      If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label.

      If you have a voicemail and a missed call, you see the Message icon and the missed call icon.

    • Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call.

      The stutter tone is line-specific. You hear it only when using the line that has new voice messages.

      You can set up audible message waiting tones using your User Options web pages.

    Listen to Voice Messages

    After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.

    Procedure
      Step 1   To listen to voice messages, press the Messages button .
      Step 2   Follow the prompts to listen to your voice messages.