Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Numerics

802.1X

authentication server 1-16

authenticator 1-16

network components 1-16

supplicant 1-16

Troubleshooting 9-9

802.1X Authentication menu

about 4-8

EAP-MD5

Device ID 4-9

Realm 4-9

Shared Secret 4-9

options

Device Authentication 4-9

EAP-MD5 4-9

A

abbreviated dialing 5-2, E-1

AC adapter, connecting to 3-5

access, to phone settings 3-12, 4-2

access port

configuring 4-5

connecting 3-5

forwarding packets to 8-7

purpose 3-3

access to phone settings 4-1

adding

Cisco Unified IP Phones manually 2-10

Cisco Unified IP Phones using auto-registration 2-8

users to Cisco Unified Communications Manager 5-22

Admin. VLAN ID 4-4

AdvanceAdhocConference service parameter 5-7

agent greeting 5-2, E-1

Alternate TFTP 4-7

answer release E-2

Audible message waiting indicator E-1

audible message waiting indicator 5-3

authentication server, in 802.1X 1-16

authenticator, in 802.1X 1-16

auto answer 5-3, E-1

automatic port synchronization 5-3

auto pickup 5-3

auto-pickup E-1

auto-registration

using 2-8

auxiliary VLAN 2-3

B

backlight 3-7

barge 1-17, E-1

call security restrictions 1-15

block external to external transfer 5-3, E-1

BootP 1-4

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) 1-24, E-1

pickup E-2

Busy Lamp Field (BLF) Pickup 5-4

Busy Lamp Field (BLF) speed dial 5-3

buttons

Cisco Unified IP Phone 8941

Lens Cover 1-2

C

call

security interactions 1-15

Call Back 5-4, E-2

call back E-2

call display restrictions 5-4, E-2

caller ID 5-6, E-2

caller ID blocking E-2

caller id blocking 5-6

call forward 5-4

all breakout E-2

all calls E-2

all loop prevention E-2

busy E-2

call forward all 5-4

call forward busy 5-4

call forward no answer 5-4

call forward no coverage 5-4

configurable display E-2

destination override 5-5

display, configuring 5-5

loop breakout 5-4

loop prevention 5-4

no answer E-2

call forward destination override 5-5

call park 5-5, E-2

call pickup E-2

call security restrictions using Barge 1-15

call waiting 5-6, E-2

CAPF (Certificate Authority Proxy Function) 1-12

cell phone interference 1-1

Cisco Discovery Protocol

See CDP

Cisco Extension Mobility Cross Cluster Service E-2

Cisco Unified Communications Manager

adding phone to database of 2-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified Communications Manager Assistant E-2

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-10

adding to Cisco Unified Communications Manager 2-8

cleaning 9-15

configuration checklist 1-19

configuration requirements 1-17

configuring user services 5-21

installation checklist 1-22

installation overview 1-17, 1-22

installation requirements 1-17

modifying phone button templates 5-18

power 2-3

registering 2-8

registering with Cisco Unified Communications Manager 2-8

resetting 9-12

technical specifications C-1

using LDAP directories 5-17

web page 8-1

cleaning the Cisco Unified IP Phone 9-15

Clear softkey 7-2, 7-6

client matter codes 5-7, E-2

computer telephony integration (CTI) E-2

conference 5-7

secure 1-14

See secure conference

conference joining 5-7

configurable call forward display 5-5, E-3

configuration file

creating 9-4

encrypted 1-12

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-5

configuring

LDAP directories 5-17

overview 1-17

personal directories 5-17

phone button templates 5-18

softkey templates 5-20

user features 5-22

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-5

to the network 3-5

connecting IP phones to other IP phones (daisy chaining) 9-10

custom phone rings

about 6-2

creating 6-2, 6-3

PCM file requirements 6-3

D

data VLAN 2-3

Days Backlight Not Active 6-5

Debug Display web page 8-2, 8-9

Default Router 1-5 4-6

Device Authentication 4-9

device authentication 1-12

Device Configuration menu

displaying 4-2

Device Information web page 8-2, 8-3

DHCP 4-6

description 1-5

troubleshooting 9-6

DHCP Address Released 4-7

DHCP IP address 9-11

directed call park 5-8, E-3

directed call pickup 5-8

directory numbers, assigning manually 2-10

direct transfer 5-7, 5-15, E-3

distinctive ring 5-8, E-3

DistinctiveRingList.xml file format 6-2

DND 5-8, E-3

DNS server

troubleshooting 9-7

verifying settings 9-4

DNS Server 1-5 4-6

documentation

additional ii-x

Domain Name 4-4

Domain Name System (DNS) 4-4

Domain Name System (DNS) server 4-6

do not disturb 5-8

E

EAP-MD5 4-9

encrypted configuration files 1-12

encryption 1-9

media 1-12

enterprise parameters

call forward options 5-16, 5-24

call forward optionsenterprise parameters

user options web page defaults 5-25

user options web page defaults 5-16, 5-24

error messages, used for troubleshooting 9-3

Ethernet Information web page 8-2, 8-7

extension mobility E-2

external power 2-4

F

fast dials

address book 5-18

fast dial service 5-9, E-3

features

configuring on phone, overview 1-9

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about, overview 1-9

support by protocol

abbreviated dialing E-1

answer release E-2, E-4

Audible message waiting indicator E-1

auto answer E-1

auto-pickup E-1

barge E-1

block external to external transfer E-1

Busy Lamp Field (BLF) E-1

Call Back E-2

call back E-2

call display restrictions E-2

caller ID E-2

caller ID blocking E-2

call forward

all breakout     1

all calls     1

all loop prevention     1

busy     1

configurable display     1

no answer     1

call park E-2

call pickup E-2

call waiting E-2

Cisco Unified Communications Manager Assistant E-2

client matter codes E-2

computer telephony integration (CTI) Applications E-2

configurable call forward display E-3

directed call park E-3

direct transfer E-3

distinctive ring E-3

DND E-3

extension mobility E-2

fast dial service E-3

forced authorization codes E-3

group call pickup E-3

hold E-3

hold reversion E-3

immediate divert E-3

intercom E-3

join E-3

join across lines E-3

log out of hunt groups E-3

malicious caller identification (MCID) E-3

meet-me conference E-3

message waiting E-3

mobile connect E-3

mobile voice access E-3

monitoring and recording E-4

music-on-hold E-3

mute E-3

on-hook dialing E-3

other group pickup E-3

pickup E-2

privacy E-3

Private Line Automated Ringdown (PLAR) E-4

programmable feature buttons E-4

Quality Reporting Tool (QRT) E-4

redial E-4

ring setting E-4

secure conference E-4

Services URL button E-4

shared line E-4

speed dialing E-4

Time-of-Day Routing E-4

transfer E-4

transfer-direct transfer E-4

voice mail E-4

file authentication 1-12

file format

DistinctiveRingList.xml 6-2

footstand 3-7

forced authorization codes 5-9, E-3

G

G 1-1

G.711µ 1-1

G.711a 1-1

G.722 1-1

G.729 1-1

G.729a 1-1

G.729ab 1-1

group call pickup 5-9, E-3

H

handset

connecting 3-5

headset

audio quality 3-4

connecting 3-4

disabling 3-4

quality 3-4

using 3-3

headset port 3-5

hold 5-9, E-3

hold reversion 5-9, E-3

Host Name 4-4

HTTP, description 1-5

hunt group 5-9

log out of hunt groups 5-11

hunt group display E-3

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 6-4

viewing settings 6-4

XML service 6-4

iLBC 1-1

image authentication 1-11

immediate divert E-3

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-17

intercom 5-10, E-3

interference, cell phone 1-1

International Call Logging B-A

Internet Protocol (IP) 1-5

IP Address 4-6

IP address, troubleshooting 9-3

IPv4 Configuration 4-4

J

join 5-10, E-3

join across lines E-3

Join and Direct Transfer Policy 5-16

L

LDAP directories, using with Cisco Unified IP Phone 5-17

lens cover

button

Cisco Unified IP Phone 8941 1-2

Line Status 1-24

LLDP-MED 4-5

SW port 8-7

Locale Installer B-A

localization

Installing the Cisco Unified Communications Manager Locale Installer B-A

log out of hunt groups E-3

M

MAC address 2-11

malicious caller identification (MCID) 5-11, E-3

manufacturing installed certificate (MIC) 1-12

media encryption 1-12

meet-me conference 5-11, E-3

Message Indicators 1-24

message waiting 5-11, E-3

Message Waiting Indicator (MWI) 1-24

Message Waiting Lamp 1-24

MIC 1-12

mobile connect 5-11, E-3

mobile voice access 5-11, E-3

Model Information screen 7-1

monitoring and recording 5-14, E-4

music-on-hold 5-11, E-3

mute 5-11

feature E-3

N

native VLAN 2-3

Network Configuration menu

about 4-4

Admin. VLAN ID 4-4

displaying 4-2

Domain Name 4-4

Host Name 4-4

IPv4

Alternate TFTP 4-7

Default Router 1-5 4-6

DHCP 4-6

DHCP Address Released 4-7

DNS Server 1-5 4-6

IP Address 4-6

Subnet Mask 4-6

TFTP Server 1 4-7

TFTP Server 2 4-7

Operational VLAN ID 4-4

options

CDP on PC port 8-7

CDP on switch port 8-7

overview 4-1

PC Port Configuration 4-5

PC VLAN 4-5

SW Port Configuration 4-5

Network Configuration web page 8-2, 8-4

network connections, access port 3-3

network connectivity, verifying 9-3

networking protocol

BootP 1-4

CAST 1-4

CDP 1-5

DHCP 1-5

HTTP 1-5

IP 1-5

RTCP 1-6

RTP 1-6

SCCP 1-6

SIP 1-6

SRTP 1-6

TCP 1-6

TFTP 1-7

TLS 1-7

UDP 1-7

network outages, identifying 9-6

network port

configuring 4-5

connecting to 3-5

network requirements, for installing 3-1

network statistics 7-6, 8-7

Network Statistics screen 7-6

Network web page 8-2, 8-8

O

on-hook dialing E-3

onhook predialing 5-12

Operational VLAN ID 4-4

other group pickup 5-12, E-3

P

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-5

PC VLAN 4-5

personal address book

phone button template 5-18

personal directories, configuring 5-17

phone button template

modifying

for personal address book or fast dials 5-18

phone button templates 5-18

phone hardening 1-13

phone settings access 4-1

physical connection, verifying 9-6

plus dialing E-3

PoE 2-4

ports

access 3-2

network 3-2

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power reduction 3-7

power over Ethernet

See PoE

power save 3-7

power source

causing phone to reset 9-8

power injector 2-4

privacy 5-12, E-3

Private Line Automated Ringdown (PLAR) 5-12, E-4

programmable feature butons E-4

Programmable Feature Button 1-24

programmable line button 1-24

Programmable Line Key (PLK) 1-24

programmable line keys 5-12

protected call

description 1-14

Protected Calls 1-14

Q

Quality Reporting Tool (QRT) 5-12, E-4

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

redial 5-12, E-4

remote port configuration 5-13

reset, factory 9-12

reset settings on phone 9-12

resetting

basic 9-12

Cisco Unified IP phone 9-12

continuously 9-6

intentionally 9-7

methods 9-12

ringer volume control E-3

ring setting 5-13, E-4

S

SCCP 1-6

secure conference 5-13, E-4

description 1-14

establishing 1-14

identifying 1-14

restrictions 1-15

security restrictions 1-15

secure SRST reference 1-12

security

CAPF (Certificate Authority Proxy Function) 1-12

configuring on phone 3-11

device authentication 1-12

encrypted configuration file 1-12

file authentication 1-12

image authentication 1-11

Locally Significant Certificate (LSC) 3-11

media encryption 1-12

phone hardening 1-13

secure SRST reference 1-12

security profiles 1-12, 1-13

signaling authentication 1-12

signaling encryption 1-12

troubleshooting 9-8

Security Configuration menu

802.1X Authentication 4-8

Security Configuration menu (on Device menu)

about 4-8

security profiles 1-12, 1-13

services

configuring for users 5-21

description 5-14

protocol support E-4

subscribing to 5-22

Services URL button 5-14, E-4

Settings menu access 3-12, 4-2

shared line 5-14, E-4

signaling authentication 1-12

signaling encryption 1-12

SIP 1-6

softkey templates, configuring 5-20

Speaker button, disabling 3-3

speed dialing 5-14, E-4

SRST 8-5

SRTP 1-6

standard (ad hoc) conference 5-7

startup problems 9-1

startup process

accessing TFTP server 2-7

configuring VLAN 2-6

contacting Cisco Unified Communications Manager 2-7

loading stored phone image 2-6

obtaining IP address 2-7

obtaining power 2-6

requesting configuration file 2-7

understanding 2-6

statistics

network 8-7

streaming 8-9

Status menu 7-1, 7-2

status messages 7-2

Status Messages screen 7-2

Status Messages web page 8-2, 8-9

Stream 1 web page 8-3, 8-9

streaming statistics 8-9

Subnet Mask 4-6

supplicant, in 802.1X 1-16

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW port

LLDP-MED 4-5, 8-7

SW Port Configuration 4-5

T

TCP 1-6

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

agent greeting 5-2

audible message waiting indicator 5-3

auto answer 5-3

automatic port synchronization 5-3

auto pickup 5-3

barge 1-17

block external to external transfer 5-3

Busy Lamp Field (BLF) Pickup 5-4

Busy Lamp Field (BLF) speed dial 5-3

Call Back 5-4

call display restrictions 5-4

caller ID 5-6

caller id blocking 5-6

call forward 5-4

call forward destination override 5-5

call park 5-5

call waiting 5-6

client matter codes 5-7

conference 5-7

configurable call forward display 5-5

directed call park 5-8

directed call pickup 5-8

direct transfer 5-7, 5-15

distinctive ring 5-8

do not disturb (DND) 5-8

fast dial service 5-9

forced authorization codes 5-9

group call pickup 5-9

hold 5-9

hold reversion 5-9

hunt group 5-9

intercom 5-10

join 5-10

log out of hunt groups 5-11

malicious caller identification (MCID) 5-11

meet-me conference 5-11

message waiting 5-11

mobile connect 5-11

mobile voice access 5-11

monitoring and recording 5-14

music-on-hold 5-11

mute 5-11

other group pickup 5-12

plus dialing 5-12

privacy 5-12

programmable line keys 5-12

redial 5-12

remote port configuration 5-13

ring setting 5-13

secure conference 5-13

services 5-14

Services URL button 5-14

shared line 5-14

speed dialing 5-14

Time-of-Day Routing 5-15

transfer 5-15

transfer-direct transfer 5-15

video mute 5-15

voice messaging system 5-16

TFTP

description 1-7

troubleshooting 9-3

TFTP Server 1 4-7

TFTP Server 2 4-7

TFTP settings

IPv6 1-10

time, displayed on phone 3-2

Time-of-Day Routing 5-15, E-4

time zone update E-4

TLS 2-5

transfer 5-15, E-4

transfer-direct transfer 5-15, E-4

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

DHCP 9-6

DNS 9-7

DNS settings 9-4

IP addressing and routing 9-3

network connectivity 9-3

network outages 9-6

phones resetting 9-7

physical connection 9-6

security 9-8

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

User Datagram Protocol

See UDP

User Options web page

description 5-23

giving users access to 5-23, A-1

user options web page

call forward settings 5-24

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 5-22

configuring personal directories A-3

providing support to A-1

required information A-1

subscribing to services A-2

V

video mute 5-15

VLAN

auxiliary, for voice traffic 2-3

configuring 4-4

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice mail E-4

voice messaging system 5-16

voice messaging system, accessing A-2

voice VLAN 2-3

W

web page

about 8-1

accessing 8-2

Debug Display 8-2, 8-9

Device Information 8-2, 8-3

disabling access to 8-3

Ethernet Information 8-2, 8-7

Network 8-2, 8-8

Network Configuration 8-4

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-9

Stream 1 8-3, 8-9

wideband codec 1-1

X

XmlDefault.cnf.xml 2-5