Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
International User Support
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International User Support

International User Support

International User Support Overview

Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Unified IP Phones in a non-English environment, the following sections ensure that the phones are set up properly for your users.

Language Overlays for Phone Buttons

To support the needs of international users, the button labels on the Cisco Unified IP Phones display icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone. To order these language-specific overlays, go to this website:

http:/​/​www.overlaypro.com/​cisco/​

Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been localized. All languages may not be available immediately, so continue to check the website for updates.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.


Note


The latest Locale Installer may not be immediately available; continue to check the website for updates.


International Call Logging Support

If your phone system is configured for international call logging (calling party normalization), the call logs, redial, or call directory entries may display a plus (+) symbol to represent the international escape code for your location. Depending on the configuration for your phone system, the + may be replaced with the correct international dialing code, or you may need to edit the number before dialing to manually replace the + with the international escape code for your location. In addition, while the call log or directory entry may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes.