Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified CM 8.5 (SCCP and SIP)
An Overview of Your Phone
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An Overview of Your Phone

Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines and Calls

Understanding Line and Call Icons

Understanding Phone Screen Features

Choosing Phone Screen Items

Cleaning and Maintaining the Phone Screen

Understanding Feature Buttons and Menus

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP vs. SCCP


An Overview of Your Phone


Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

Access to network data, XML applications, and web-based services.

Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the graphics and table below.

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7970G and 7971G-GE

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7945G

 
Item
Description
For more information, see...
1

Programmable buttons

Depending on configuration, programmable buttons provide access to:

Phone lines (line buttons) and intercom lines

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

Web-based services (for example, a Personal Address Book button)

Call features (for example, a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)

Understanding Lines and Calls

Basic Call Handling, page 21

Speed Dialing, page 39

Using a Shared Line, page 43

Using BLF to Determine a Line State, page 46

Placing or Receiving Intercom Calls, page 37

2

Footstand button

Enables you to adjust the angle of the phone base.

Adjusting the Footstand (Optional), page 7

3

Display button

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G.

Awakens the phone screen from sleep mode or disables the touchscreen feature for cleaning.

No color—Ready for input

Green flashing—Disabled
Green steady—Sleep mode

 

Cisco Unified IP Phone 7965G and 7945G:

Awakens the phone screen from sleep mode.

No color—Ready for input


Green steady—Sleep mode

Cleaning and Maintaining the Phone Screen

4

Messages button

Auto-dials your voice message service (varies by service).

Accessing Voice Messages, page 69

5

Directories button

Opens/closes the Directories menu. Use it to access call logs and directories.

Using Call Logs, page 63

6

Help button

Activates the Help menu.

Accessing the Help System on Your Phone

7

Settings button

Opens/closes the Settings menu. Use it to change phone screen and ring settings.

Changing Phone Settings, page 59

8

Services button

Opens/closes the Services menu.

Using the User Options Web Pages, page 71

9

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

Using a Handset, Headset, and Speakerphone, page 55

10

Speaker button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 55

11

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Using Mute, page 27

12

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 55

13

4-way navigation pad and Select button (center)

Cisco Unified IP Phone 7975G, 7965G, and 7945G:

Enables you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen.

Navigation button—Scroll up and down to see menus and highlight items and right and left across multi-column displays.

Select button—Scroll to highlight a line using the Navigation button and then press to open a menu, play a ringer item, or access other features, as described on the screen.

Choosing Phone Screen Items

14

Navigation button

Cisco Unified IP Phone 7971G-GE and 7970G:

Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Using Call Logs, page 63

15

Keypad

Enables you to dial phone numbers, enter letters, and choose menu items.

Basic Call Handling, page 21

16

Softkey buttons

Each activates a softkey option (displayed on your phone screen).

Understanding Phone Screen Features

17

Handset light strip

Indicates an incoming call or new voice message.

Accessing Voice Messages, page 69

18

Phone screen

Shows phone features.

Understanding Phone Screen Features


Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines, depending on your phone and configuration. To see your phone lines, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon
Line or call state
Description

On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Ringing call

A call is ringing on one of your lines.

Call on hold

You have put the call on hold. See Using Hold and Resume, page 26.

Remote-in-use

Another phone that shares your line has a connected call. See Using a Shared Line, page 43.

Reverting call

A holding call is reverting to your phone. See Using Hold and Resume, page 26.

Authenticated call

See Making and Receiving Secure Calls, page 47.

Encrypted call

See Making and Receiving Secure Calls, page 47.

BLF- monitored line is idle

See Using BLF to Determine a Line State, page 46.

BLF- monitored line is in-use

See Using BLF to Determine a Line State, page 46.

BLF- monitored line is ringing (BLF Pickup)

See Using BLF to Determine a Line State, page 46.

Line in Do Not Disturb (BLF feature)

See Using BLF to Determine a Line State, page 46.

Idle Intercom line

The intercom line is not in use. See Placing or Receiving Intercom Calls, page 37.

One-way intercom call

The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 37.

Two-way intercom call

The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 37.


Understanding Phone Screen Features

This is what your main phone screen may look like with an active call.

1

Primary phone line

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

2

Programmable buttons

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see Phone Screen Icons, page 2.

3

Softkey labels

Displays a softkey function for the corresponding softkey button.

4

Status line

Displays audio mode icons, status information, and prompts.

5

Call activity area

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Line and Call Icons, and Viewing Multiple Calls, page 29.

6

Phone tab

Indicates call activity.

7

Feature tabs

Indicates an open feature menu. See Understanding Feature Buttons and Menus.



Note The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.


Choosing Phone Screen Items

There are different ways to choose items on your phone's screen.

To choose a phone screen item...
Do this...

By touch
(Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G only)

Press (or tap) touch-sensitive items on the touchscreen with your fingertip.

Use only your fingertip to press the touchscreen, as using any other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number.

By item number

Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu.

By scrolling

Use the Navigation button to highlight an item. Press the Select button to select the item, or a softkey to finish the action.


Cleaning and Maintaining the Phone Screen

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Use the Display button to disable and enable the touchscreen for cleaning. The Display button illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in sleep mode

Green, flashing—Touchscreen is disabled

If you want to...
Then...

Disable the touchscreen for cleaning

Press and hold for more than one second. flashes.

The screen remains disabled for about a minute, unless you enable it.

Enable the touchscreen (after disabling it)

Press (flashing) and hold for more than one second.

Wake the touchscreen from sleep mode

Press the touchscreen or any button, or lift the handset.

After a period of inactivity (determined by your system administrator), the touchscreen enters sleep mode to save power. In this mode, the touchscreen appears blank and the Display button remains lit.


Cisco Unified IP Phone 7965G and 7945G

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

If you want to...
Then...

Wake the phone screen from sleep mode

Press any button or lift the handset.

After a period of inactivity (determined by your system administrator), the phone screen enters sleep mode to save power. In this mode, the phone screen appears blank and the Display button remains lit.


Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...
Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Help

Directories

Settings

Scroll through a list or menu

Press the Navigation button.

Go back one level in a feature menu

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Switch between open feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.


Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...
Then...

View the main menu

Press on your phone and wait a few seconds for the menu to display. Main menu topics include:

About Your Cisco Unified IP Phone—Details about your phone

How do I...?—Procedures for common phone tasks

Calling Features—Descriptions and procedures for calling features

Learn about a button or softkey

Press , then quickly press a button or softkey.

Learn about a menu item

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Get help using Help

Press . After a second or two, press again, or choose Help from the main menu.


Understanding Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. For additional information about feature operation or availability, contact your support desk or system administrator.

You can access many features by either using a softkey or pressing a line button. Although you can configure some features, your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature
Softkey
Line Button Label and Icon

Call Back

CallBack

CallBack

Call Forward

CFwdALL

Forward All

Call Park

Park

Park

Call PickUp

PickUp

PickUp

Conference

Confrn

Conference

Conference List

ConfList

Conference List

Do Not Disturb

DND

Do Not Disturb or
Do Not Disturb

End Call

EndCall

End Call

Group Pickup

GPickUp

Group PickUp

Hold

Hold

Hold

Hunt Group

HLog

Hunt Group or
Hunt Group

Malicious Call Identification

MCID

Malicious Call ID

Meet Me Conferencing

MeetMe

MeetMe

Mobility

Mobility

Mobility

New Call

New Call

New Call

Other PickUp

OPickUp

Other PickUp

Quality Reporting Tool

QRT

Quality Reporting Tool

Redial

Redial

Redial

Remove Last Conference Party

RmLstC

Remove Last Participant

Transfer

Transfer

Transfer

Video Support

VidMode

Video


Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.