Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Downloads: This chapterpdf (PDF - 112.0KB) The complete bookPDF (PDF - 4.95MB) | Feedback

Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G

Table Of Contents

Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G


Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G


This appendix provides information about feature support for the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.1(2).

Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to the Cisco Unified IP Phone user guide.

The guide is available at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

The specific sections that describe the features in the phone guide are referenced in Table B-1.

Table B-1 Cisco Unified IP Phones Feature Support by Protocol  

Features
                              Protocol
For More Information
SCCP
SIP
Calling Features

Abbreviated Dialing

Supported

Supported

Basic Call Handling—Placing a Call: Additional Options

Agent Greeting

Supported

Supported

Basic Call Handling—Answering a Call

Anonymous Call Block

Not supported

Supported

 

Assisted Directed Call Park

Not supported

Supported

Advanced Call Handling—Storing and Retrieving Parked Calls

Audible Message Waiting Indicator

Supported

Supported

Accessing Voice Messages

Auto Answer

Supported

Supported

Using a Handset, Headset, and Speakerphone—Using Auto Answer

Auto-pickup

Supported

Supported

 

Auto Dial

Supported

Supported

Basic Call Handling—Placing a Call: Basic Options

Barge (and cBarge)

Supported

Supported

Advanced Call Handling—Using a Shared Line

Block external to external transfer

Supported

Supported

 

Busy Lamp Field (BLF)

Supported

Supported

Advanced Call Handling—Using BLF to Determine a Line State

Busy Lamp Field (BLF) Pickup

Supported

Supported

Advanced Call Handling—Using BLF to Determine a Line State

Call Back

Supported

Supported

Basic Call Handling—Placing a Call: Additional Options

Call Chaperone

Supported

Supported

 

Call Display Restrictions

Supported

Supported

 

Call Forward All

Supported

Supported

Basic Call Handling—Forwarding Calls to Another Number

Call Forward All Breakout

Supported

Supported

 

Call Forward All Loop Prevention

Supported

Supported

 

Call Forward Busy

Supported

Supported

Basic Call Handling—Forwarding Calls to Another Number

Call Forward Configurable Display

Supported

Supported

 

Call Forward Destination Override

Supported

Supported

 

Call Forward No Answer

Supported

Supported

Basic Call Handling—Forwarding Calls to Another Number

Call Park

Supported

Supported

Advanced Call Handling—Storing and Receiving Parked Calls

Call Pickup/Group Call Pickup/Directed Call Pickup/Other Call Pickup

Supported

Supported

Advanced Call Handling—Picking Up a Redirected Call on Your Phone"

Call Recording

Supported

Supported

 

Call Waiting

Supported

Supported

Basic Call Handling—Answering a Call

Caller ID

Supported

Supported

An Overview of Your Phone—Understanding Touch Screen Features or An Overview of Your Phone—Understanding Phone Screen Features

Caller ID Blocking

Supported

Supported

 

Call Back

Supported

Supported

 

Cisco Unified Communications Manager Assistant

Supported

Supported

 

Cisco Extension Mobility

Supported

Supported

Advanced Call Handling—Using Cisco Extension Mobility

Cisco Extension Mobility Change PIN

Supported

Supported

Advanced Call Handling—Using Cisco Extension Mobility

Cisco Extension Mobility Cross Cluster

Supported

Supported

 

Client Matter Codes (CMC)

Supported

Not supported

Basic Call Handling—Placing a Call: Additional Options

Computer Telephony Integration (CTI) Applications

Supported

Some support (such as Call Park, MWI)

Users do not interact with this feature directly. It is configured on Cisco Unified Communications Manager.

Configurable Call Forward Display

Supported

Supported

 

Direct Transfer

Supported

Supported

 

Directed Call Park

Supported

Supported

Advanced Call Handling—Storing and Receiving Parked Calls

Do Not Disturb (DND)

Supported

Supported

Basic Call Handling—Using Do Not Disturb

Enbloc Dialing

Supported

Not Supported

 

Distinctive Ring

Supported

Supported

Using Phone Settings—Customizing Rings and Message Indicators

Fast Dial Service

Supported

Supported

Advanced Call Handling—Speed Dialing

Forced Authorization Codes (FAC)

Supported

Not supported

Basic Call Handling—Placing a Call: Additional Options

Group Call Pickup

Supported

Supported

 

Help System

Supported

Supported

An Overview of Your Phone—Understanding Feature Buttons and Menus

Hold/Resume

Supported

Supported

Basic Call Handling—Using Hold and Resume

Hold Reversion

Supported

Supported

Basic Call Handling—Using Hold and Resume

Hunt Group Display

Supported

Supported

 

Immediate Divert

Supported

Supported

Basic Call Handling—Answering a Call

Immediate Divert—Enhanced

Supported

Supported

Basic Call Handling—Sending a Call to a Voice Messaging System

Intelligent Session Control

Supported

Supported

 

Inter-Cluster Trust (Bulk Certificate Replication)

Supported

Supported

 

Intercom

Supported

Supported

Basic Call Handling—Placing or Receiving Intercom Calls

Intra-Cluster Trust (Bulk Certificate Replication)

Supported

Supported

 

Join/Select

Supported

Supported

Basic Call Handling—Making Conference Calls

Join Across Lines/Select

Supported

Supported

Basic Call Handling—Making Conference Calls

Log Out of Hunt Groups

Supported

Supported

Advanced Call Handling—Logging Out of Hunt Groups

Malicious Call ID

Supported

Supported

Advanced Call Handling—Tracing Suspicious Calls

Meet-Me Conference

Supported

Supported

Basic Call Handling—Making Conference Calls

Message Waiting Indicator

Supported

Supported

 

Mobile Connect

Supported

Supported

Advanced Call Handling—Answering a Call

Mobile Voice Access

Supported

Supported

 

Multilevel Precedence and Preemption (MLPP)

Supported

Not supported

Advanced Call Handling—Prioritizing Critical Calls

Multiple Calls per Line Appearance

200

50

An Overview of Your Phone—Understanding Lines vs. Calls

Music-on-Hold

Supported

Supported

 

Mute

Supported

Supported

Basic Call Handling—Using Mute

Ringer Volume Control

Supported

Supported

 

On-hook Dialing/Pre-Dial

Supported

Supported

Basic Call Handling—Placing a Call: Basic Options

Onhook Call Transfer

Supported

Supported

 

Other Group Pickup

Supported

Supported

 

Plus Dialing

Supported

Supported

Using Call Logs

Presence-Enabled Directories

Supported

Supported

 

Privacy

Supported

Supported

Advanced Call Handling—Using a Shared Line

Private Line Automated Ringdown (PLAR)

Supported

Supported

 

Programmable Line Keys

Supported

Supported

Feature descriptions throughout phone guide

Protected Calling

Supported

Supported

An Overview of the Cisco Unified IP Phone—Understanding Security Features for Cisco Unified IP Phones

Quality Reporting Tool (QRT)

Supported

Supported

Troubleshooting—Using the Quality Reporting Tool

Redial

Supported

Supported

Basic Call Handling—Placing a Call: Basic Options

Ring Setting

Supported

Supported

 

Secure and Nonsecure Indication Tone

Supported

Supported

Advanced Call Handling—Making and Receiving Secure Calls

Secure Conference

Supported

Supported

Basic Call Handling—Making Conference Calls

Services

Supported

Supported

 

Services URL button

Supported

Supported

 

Session Handoff

Supported

Supported

Advanced Call Handling—Switching an In-Progress Call to Another Phone

Shared Line

Supported

Supported

Advanced Call Handling—Using a Shared Line

Sidetone Level

Supported

Supported on Cisco Unified IP Phone: 7970G and 7971G.

 

Silent Monitoring

Supported

Supported

 

Single Button Barge

Supported

Supported

Advanced Call-Handling—Using Barge to Add Yourself to a Shared-Line Call

Speed Dialing

Supported

Supported

Advanced Call Handling—Speed Dialing

Time-of-Day Routing

Supported

Supported

 

Touchscreen Illumination Disabling

Supported

Supported

 

Transfer

Supported

Supported

Basic Call Handling—Transferring Calls

Transfer - Direct Transfer

Supported

Supported

Basic Call Handling—Transferring Calls

Time Zone Update

Supported

Supported

 

URL Dialing

Not supported

Supported

Using Call Logs and Directories—Using Call Logs

Video Mode

Supported

Not supported

 

Video Support

Supported

Not supported

Understanding Additional Configuration Options

Virtual Private Network Support in Phones

Supported

Supported

 

VPN Client

Supported

(7942G, 7945G, 7962G, 7965G, and 7975G only)

Not supported

Advanced Call Handling—Making and Receiving Secure Calls

Features
     
Calling Features
   

URL Dialing

Not supported

Supported

 

Video Mode

Supported

Not supported

 

Video Support

Supported

Not supported

 

Voice Mail

Supported

Supported

Accessing Voice Messages section of the Phone Guide

WebDialer

Supported

Supported

Customizing Your Phone on the Web—Configuring Features and Services on the Web

Settings

Automatic Port Synchronization

Supported

Supported

 

Call Statistics

Supported

Supported

Troubleshooting Your Phone—Viewing Phone Administrative Data

Remote Port Configuration

Supported

Supported

 

Voice Quality Metrics

Supported

Supported

Troubleshooting Your Phone—Viewing Phone Administrative Data

Services

SDK Compliance

4.0(1)

4.0(1)

Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3) or later

Directories

Call Logs

Supported

Supported

Using Call Logs and Directories—Directory Dialing

Corporate Directories

Supported

Supported

Using Call Logs and Directories—Directory Dialing

Personal Directory Enhancements

Supported

Supported

Using Call Logs and Directories—Directory Dialing

Supplemental Features and Applications

Cisco Unified Communications Manager Assistant

Supported

Supported

Cisco Unified Communications Manager Assistant User Guide

Cisco Unified Communications Manager 
Auto-Attendant

Supported

Supported

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Business Attendant Console,
Cisco Unified Department Attendant Console, or
Cisco Unified Enterprise Attendant Console

Supported

Supported

These are third-party products. See http://www.cisco.com/en/US/products/ps7282/prod_maintenance_guides_list.html

Cisco Unified IP Phone  Expansion Module 7914

Supported

Supported

Cisco Unified IP Phone Expansion Module 7914 Guide

Cisco Unified IP Phone  Expansion Module 7915

Supported

Supported

 

Cisco Unified IP Phone  Expansion Module 7916

Supported

Supported

 

Cisco VT Advantage

Supported

Not supported

Cisco VT Advantage User Guide