Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified CM 8.0 (SCCP and SIP)
Configuring Features, Templates, Services, and Users
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Configuring Features, Templates, Services, and Users

Table Of Contents

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Configuring Product Specific Configuration Parameters

Configuring Corporate and Personal Directories

Configuring Corporate Directories

Configuring Personal Directory

Modifying Phone Button Templates

Modifying a Phone Button Template for Personal Address Book or Fast Dials

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco Unified Communications Manager

Managing the User Options Web Pages

Giving Users Access to the User Options Web Pages

Specifying Options that Appear on the User Options Web Pages


Configuring Features, Templates, Services, and Users


After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to provide, see Providing Information to Users Via a Website, page A-1.

For information about setting up phones in non-English environments, see Supporting International Users, page C-1.

This chapter includes following topics:

Telephony Features Available for the Phone

Configuring Product Specific Configuration Parameters

Configuring Corporate and Personal Directories

Modifying Phone Button Templates

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco Unified Communications Manager

Managing the User Options Web Pages

Telephony Features Available for the Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure by using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager documentation that contain configuration procedures and related information.

For information about using most of these features on the phone, refer to your Cisco Unified IP Phone user guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.


Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide.


Table 5-1 Telephony Features for the Cisco Unified IP Phone 

Feature
Description
Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.

Note You can use Abbreviated Dialing while on-hook or off-hook.

Users assign index codes from the User Options web pages.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Anonymous Call Block

(SIP phones only)

Allows a user to reject calls from anonymous callers.

For more information, refer to the Cisco Unified Communications Manager Administration Guide, SIP Profile Configuration.

Any Call Pickup

Allows users to pick up a redirected call via a CTI application, on any line in their call pickup group, regardless of how the call was routed to the phone.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

Audible Message Waiting Indicator

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note The stutter tone is line-specific. You hear it only when using the line with the waiting messages.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Message Waiting Configuration.

Cisco Unified Communications Manager System Guide, Voice Mail Connectivity to Cisco Unified Communications Manager.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with either the speakerphone or the headset.

For more information, refer to the Cisco Unified Communications Manager Administration Guide, Directory Number Configuration.

Auto Dial

Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.

 

Auto-pickup

Allows a user to use one-touch pickup functionality for call pickup features.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

Barge (and cBarge)

Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.

cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.

Barge adds a user to a call but does not convert the call into a conference.

The phones support Barge in two conference modes:

Built-in conference bridge at the target device (the phone that is being barged). This mode uses the Barge softkey.

Shared conference bridge. This mode uses the cBarge softkey.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Features and Services Guide, Barge and Privacy.

Block external to external transfer

Prevents users from transferring an external call to another external number.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, External Call Transfer Restrictions.

Busy Lamp Field (BLF)

Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Presence.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a directory number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

For more information, refer to the Cisco Unified Communications Manager Feature and Services Guide, Call Pickup.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

For more information, refer to:

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Features and Services Guide, Call Back.

Call Chaperone

Allows an authorized Chaperone user to supervise and record a call.

The Call Chaperone user intercepts and answers the call from the calling party, manually creates a conference to the called party, and remains on the conference to supervise and record the call. Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey. The Call Chaperone user presses the Record softkey to record a call.

For chaperoned calls, an announcement is played or spoken by one of the participants at the start of the call. An announcement alerts later participants that the call is being recorded.

The Call Chaperone feature is supported only with External Call Control, which allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules.

 

Call display restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Understanding Route Plans.

Cisco Unified Communications Manager Features and Services Guide, Call Display Restrictions.

Call forward

Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Directory Number Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Specifying Options that Appear on the User Options Web Pages

Call forward all destination override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, refer to the Cisco Unified Communications Manager System Guide, Understanding Directory Numbers.

Call forward all loop breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, refer to the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Call forward all loop prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, refer to the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Call forward configurable display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Calling Party Normalization

Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character +.

For more information, refer to the Cisco Unified Communications Features and Services Guide, Calling Party Normalization.

Call park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Park and Directed Call Park.

Call pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

Call recording

Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

Note When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Monitoring and Recording.

Call waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.

For more information, refer to the Cisco Unified Communications System Guide, Understanding Directory Numbers.

Caller ID

Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configurations.

Cisco Unified Communications Manager System Guide, Understanding Route Plans.

Cisco Unified Communications Manager Features and Services Guide, Call Display Restrictions.

Cisco Unified Communications Manager Administration Guide, Directory Number Configuration.

Cisco Extension Mobility

Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.

Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Extension Mobility.

Cisco Extension Mobility Change PIN

Enables a user to change the PIN from a Cisco Unified IP Phone. The PIN can be changed by:

Using the Change Credentials service of a Cisco Unified IP Phone

Using the ChangePIN softkey on the Extension Mobility logout screen

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Extension Mobility.

Cisco Extension Mobility Cross Cluster

Enables a user configured in one cluster to log into a Cisco Unified IP Phone in another visiting cluster.

Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.

Note Even though the Intercom feature works with Cisco Extension Mobility (EM), it cannot be used with EMCC because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Extension Mobility Cross Cluster.

Cisco Unified Communications Manager Assistant

Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Communications Manager Assistant with Proxy Line Support and Cisco Unified Communications Manager Assistant with Shared Line Support.

Client matter codes (CMC)

(SCCP phones only)

Enables a user to specify that a call relates to a specific client matter.

Note If you are using this feature, you must disable Enbloc dialing. See Enbloc Dialing for details.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes.

Computer Telephony Integration (CTI) applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, refer to the Cisco Unified Communications Manager Administration Guide, CTI Route Point Configuration.

Conference

Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.

Allows a non-initiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

For more information, refer to:

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.


Note Be sure to inform your users whether these features are activated.


Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

Note If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features.

For more information refer to the Cisco Unified Communications Manager Features and Services Guide, Call Park and Directed Call Park.

Direct transfer

Allows users to connect two calls to each other (without remaining on the line).

For more information, refer to the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Directed call pickup

Allows a user to answer a call that is ringing on a particular directory number.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

Distinctive ring

Users can customize how their phone indicates an incoming call and a new voice mail message. Users can customize up to six distinctive rings.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Custom Phone Rings.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

Do Not Disturb—Choose Device > Phone > Phone Configuration.

DND Option—Choose "Call Reject" (to turn off all audible and visual notifications), or "Ringer Off" (to turn off only the ringer). DND Option appears on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence).

DND Incoming Call Alert—Choose the type of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence).

BLF Status Depicts DND—Enables DND status to override busy/idle state.

Cisco Unified Communications Manager Features and Services Guide, Do Not Disturb.

Enbloc Dialing

(SCCP phones only)

Enbloc dialing enables SCCP to send all digits of a phone number simultaneously. This feature must be disabled if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used.

To disable enbloc dialing, in Cisco Unified Communications Manager Administration, go to Device > Phone. On the Phone Configuration window, in the Product Specific Configuration Layout area, uncheck the Enbloc Dialing check box, then click Apply Config, then click Save.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Services.

Forced authorization codes (FAC)

(SCCP phones only)

Controls the types of calls that certain users can place.

Note If you are using this feature, you must disable Enbloc dialing. See Enbloc Dialing for details.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes.

Group call pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

Headset Sidetone Level

Enables administrators to configure a higher sidetone level for user headsets on the Cisco Unified IP Phone 7970G, 7971G, and 7971G-GE:

"High"—Increases the voice level played back in the headset, which encourages a lower speaking voice and is desirable in environments such as call centers.

"Use Phone Default"—Maintains the existing voice level played back in the headset.

While some users prefer the higher voice level in the headset, other users may find the level to be uncomfortable or they may hear an "echo." In this case, administrators should return the setting to the "Use Phone Default" setting.

Typically, only call centers should use the "High" setting with the higher voice level played back in the headset.

To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

Help system

Provides a comprehensive set of topics that appear on the phone screen.

Requires no configuration.

Hold/Resume

Allows the user to move a connected call between an active state and a held state.

For more information, refer to:

Requires no configuration, unless you want to use music on hold. See Music on hold in this table for information.

See also: Hold Reversion in this table.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.

You can configure call focus priority to favor incoming or reverting calls.

For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, Hold Reversion.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

No configuration is required.

Hunt Group Display

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls.

When an incoming call is offered to a directory number that is part of the hunt group, this feature displays the main directory number in addition to the calling party.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Hunt Group Configuration.

Cisco Unified Communications Manager System Guide, Understanding Route Plans.

Cisco Unified Communications Manager Administration Guide, CTI Route Point Configuration.

Immediate Divert

Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system.When a call is diverted, the line becomes available to make or receive new calls.

For more information, refer to the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Immediate Divert—Enhanced

Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.

For more information, refer to the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Intelligent Session Control

Reroutes a direct call to a users' mobile phone to the enterprise number (desk phone). For an incoming call to a remote destination (mobile phone), only the remote destination rings; the desk phone does not ring. When the call is answered on the mobile phone, the desk phone displays a Remote in Use message. During these calls, a user can use the various features of the mobile phone.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility.

Intercom

Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:

Directly dial a specific intercom extension.

Initiate an intercom call and then prompt the user to enter a valid intercom number.

Note If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

For more information, refer to the Cisco Unified Communications Manager Feature and Services Guide, Intercom.

Join/Select

Creates a conference by joining together existing calls that are on a single phone line.

For more information, refer to the Cisco Unified IP Phone Guide, Basic Call Handling chapter, Making Conference Calls section.

Join Across Lines/Select

Allows users to apply the Join feature to calls that are on multiple phone lines.

For more information, refer to:

See Configuring Softkey Templates.

Refer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Line select

If this feature is disabled (default), then the ringing line is selected. When enabled, the primary line is picked up even if a call is ringing on another line. The User must manually select the other line.

Note This feature can also be enabled or disabled for Extension Mobility.

For more information, refer to the option "Always use prime line" in the following chapters of Cisco Unified Communications Manager Administration Guide:

Device Profile Configuration

Common Phone Profile Configuration

Cisco Unified IP Phone Configuration

Line select for voice messages

When disabled (default), pressing the Messages button selects the line that has a voice message. If more than one line has voice mail, then the first available line is selected. When enabled, the primary line is always used to retrieve voice messages.

Note This feature can also be enabled or disabled for Extension Mobility.

For more information, refer to the option Always use prime line for voice message in the following chapters of Cisco Unified Communications Manager Administration Guide:

Device Profile Configuration

Common Phone Profile Configuration

Cisco Unified IP Phone Configuration

Log out of hunt groups

Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.

For more information, refer to:

See Configuring Softkey Templates.

Cisco Unified Communications Manager System Guide, Understanding Route Plans.

Malicious call identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

For more information refer to:

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Features and Services Guide, Malicious Call Identification.

Meet-Me conference

Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.

For more information refer to Cisco Unified Communications Manager Administration Guide, Meet-Me Number/Pattern Configuration.

Message Waiting

Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Message Waiting Configuration.

Cisco Unified Communications Manager System Guide, Voice Mail Connectivity to Cisco Unified Communications Manager.

Message waiting indicator

A light on the handset that indicates that a user has one or more new voice messages.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Message Waiting Configuration.

Cisco Unified Communications Manager System Guide, Voice Mail Connectivity to Cisco Unified Communications Manager.

Missed Call Logging

Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.

For more information refer to Cisco Unified Communications Manager Administration Guide, Directory Number Configuration.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and mobile phone.

Users can restrict the group of callers according to phone number and time of day.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a mobile phone.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility.

Multilevel Precedence and Preemption (MLPP)

(SCCP phones only)

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.

For more information refer to Cisco Unified Communications Manager Features and Services Guide, Multilevel Precedence and Preemption.

Multiple calls per line appearance

Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.

Refer to Cisco Unified Communications Manager Administration Guide, Directory Number Configuration.

Music on hold

Plays music while callers are on hold.

For more information refer to Cisco Unified Communications Manager Features and Services Guide, Music On Hold.

Mute

Mutes the microphone from the handset or headset.

Requires no configuration.

Onhook call transfer

Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.

For more information refer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Onhook predialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey.

For more information, refer to the Cisco Unified IP Phone Guide, Basic Call Handling chapter.

Other group pickup

Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.

Phone screen illumination disabling (for Cisco Unified IP Phone 7965G, and 7945G)

Allows user to disable phone screen illumination on a phone, which would override other rules that determine when the phone screen gets illuminated.

To provide this feature, you must implement the Display URI, which includes configuring the length of time that illumination remains disabled.

Refer to the Cisco Unified IP Phone Service Application Development Notes at the following location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Phone secure web access

Cisco Unified IP Phones can now securely access the web with the use of a phone trust store called "phone-trust."

 

Presence-enabled directories

Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, Presence.

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.

For SIP, refer to Cisco Unified Communications Manager System Guide, SIP Dial Rules Configuration.

For SCCP, refer to Cisco Unified Communications Manager Administration Guide, Directory Number Configuration chapter, Configuring PLAR section.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of the other user.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Features and Services Guide Barge and Privacy.

Programmable line keys

The administrator can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a "hard" New Call key.

For more information, refer to:

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Administration Guide, Phone Button Template Configuration.

Protected calling

Provides a secure (encrypted) connection between two phones. A security tone is played at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

For more information about security, see Overview of Supported Security Features.

For additional information, refer to Cisco Unified Communications Manager Security Guide.

Quality Reporting Tool (QRT)

Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

For more information refer to:

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Features and Services Guide, Quality Report Tool.

Redial

Allows users to call the most recently dialed phone number by pressing a softkey.

Requires no configuration.

Ring setting

Identifies ring type used for a line when a phone has another active call.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Directory Number Configuration.

Creating Custom Phone Rings, page 6-2.

Ringer Volume Control

The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting.

When a user presses the minus (-) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.

After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If the system administrator configured a new minimum volume level since the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the user's setting.

This feature does not apply to handset, speaker, and headset volumes during calls.

To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

Secure Conference

Allows secure phones to place conference calls by using a secured conference bridge.

As new participants are added by using Confrn, Join, cBarge, Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.

The Conference List displays the security level of each conference participant. Initiators can remove non-secure participants from the Conference List. (Non-initiators can add or remove conference participants if the AdvanceAdhocConference parameter is set.)

For more information about security, see
Overview of Supported Security Features, page 1-14.

For additional information, refer to these:

Cisco Unified Communications Manager System Guide, Conference Bridges.

Cisco Unified Communications Manager Administration Guide, Conference Bridge Configuration.

Cisco Unified Communications Manager Security Guide.

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Services.

Services URL button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Services.

Session Handoff

Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line then flash simultaneously.

After a user answers the call from one of the Cisco Unified devices, the other Cisco Unified devices that share the same line display a Remote in Use message. However, if the call fails to switch from the mobile phone, the mobile phone might display a Cannot Move Conversation message.

For more information refer to the Cisco Unified Communications Manager Features and Services Guide, Cisco Unified Mobility and Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration.

Shared line

Allows a user to have several phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information refer to the Cisco Unified Communications Manager System Guide, Understanding Directory Numbers.

Silent Monitoring

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

Note When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, Monitoring and Recording.

Single Button Barge

Allows users to press a line key to Barge or cBarge into a remote-in-use call on a shared line.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, Device Pool Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Cisco Unified Communications Manager Features and Services Guide, Barge and Privacy.

Speed dialing

Dials a specified number that has been previously stored.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.

Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Time Period Configuration.

Cisco Unified Communications Manager System Guide, Time-of-Day Routing.

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, refer to the Cisco Unified Communications Manager Administration Guide, Date/Time Group Configuration.

Touchscreen illumination disabling (for Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G)

Allows user to disable touchscreen illumination on a phone, which would override other rules that determine when the touchscreen gets illuminated.

To provide this feature, you must implement the Display URI, which includes configuring the length of time that illumination remains disabled.

Refer to the Cisco Unified IP Phone Service Application Development Notes at the following location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Video mode

(SCCP phones only)

Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.

For more information, refer to:

Refer to Cisco Unified Communications Manager Administration Guide, Conference Bridge Configuration.

Refer to Cisco Unified Communications Manager System Guide, Understanding Video Telephony.

Video support

(SCCP phones only)

Enable video support on the phone.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Conference Bridge Configuration.

Cisco Unified Communications Manager System Guide, Understanding Video Telephony.

Cisco VT Advantage Administration Guide, Overview of Cisco VT Advantage.

Voice-messaging system

Enables callers to leave messages if calls are unanswered.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, Cisco Voice-Mail Port Configuration.

Cisco Unified Communications Manager System Guide, Voice Mail Connectivity to Cisco Unified Communications Manager.

VPN Client

Provides a VPN connection using SSL on Cisco Unified IP Phone 7975G, 7965G, and 7945G for situations in which a phone is located outside a trusted network or when network traffic between the phone and Cisco Unified Communications Manager must cross untrusted networks.

(Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.)

For more information, see Cisco Unified Communications Manager Security Guide, Virtual Private Network Configurations.


Configuring Product Specific Configuration Parameters

Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their path, and the parameters in Cisco Unified Communications Manager Administration.

Table 5-2 Configuration parameters for Cisco Unified IP Phones

Configuration Window
Path
Parameters

Enterprise Phone Configuration window

System > Enterprise Phone Configuration

You can set the following parameters in any of the three configuration windows:

Settings Access

Video Capabilities

Web Access

Load Server

RTCP

Peer Firmware Sharing

Cisco Discovery Protocol (CDP): Switch Port

Cisco Discovery Protocol (CDP): PC Port

Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port

Link Layer Discovery Protocol (LLDP): PC Port

IPv6 Load Server

802.1x Authentication

Note When you set the parameters, select the Override Common Settings check box for each setting you wish to update. If you do not check this box, the corresponding parameter setting does not take effect. If you set the parameters at the three configuration windows, the setting takes precedence in the following order:

Phone Configuration window

Common Phone Profile window

Enterprise Phone Configuration window

Common Phone Profile window

Device > Device Settings > Common Phone Profile

Phone Configuration window

Device > Phone; Product Specific Configuration portion of window


Configuring Corporate and Personal Directories

The Directories button on the Cisco Unified IP Phone gives users access to several directories. These directories can include:

Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See Configuring Corporate Directories for more information.

Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory. See Configuring Personal Directory for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user's right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters.

After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

Personal Address Book (PAB)

Personal Fast Dials (Fast Dials)

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages.

From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones.

From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco Unified IP Phone Address Book Synchronizer users have access to end-user data that pertains only to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, which is provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco Unified IP Phone Address Book Synchronizer.

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G:

The default template that ships with the Cisco Unified IP Phones 7975G, 7971G-GE, and 7970G uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.

The recommended standard Cisco Unified IP Phone 7970 Series template uses buttons 1 and 2 for lines, assigns buttons 3 through 5 as speed dial, and buttons 6 through 8 as Hold, Conference, and Transfer, respectively.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

Cisco Unified IP Phone 7965G:

The default Cisco Unified IP Phone 7965G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.

The recommended standard Cisco Unified IP Phone 7965G template uses buttons 1 and 2 for lines, assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

Cisco Unified IP Phone 7945G:

The default Cisco Unified IP Phone 7945G template that ships with the phone uses buttons 1 and 2 for lines.

The recommended standard Cisco Unified IP Phone 7945G template uses buttons 1 and 2 for lines.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

Modifying a Phone Button Template for Personal Address Book or Fast Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.

To configure PAB or Fast Dial as an IP phone service (if it is not already a service), follow these steps:

Procedure


Step 1 Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays.

Step 2 Click Add New. The IP Phone Services Configuration window displays.

Step 3 Enter the following settings:

Service Name and ASCII Service Name—Enter Personal Address Book.

Service Description—Enter an optional description of the service.

Service URL

For PAB, enter the following URL:

http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

Secure Service URL

For PAB, enter the following URL:

https://<Unified CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

https://<Unified-CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd

Service Category—Select XML Service.

Service Type—Select Directories.

Enable—Select the check box.

Step 4 Click Save.

You can add, update, or delete service parameters as needed as described in IP Phone Service Parameter chapter in the Cisco Unified Communications Manager Administration Guide.


Note If you change the service URL, remove an IP phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL.



To modify a phone button template for PAB or Fast Dial, follow these steps:

Procedure


Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.

Step 2 Click Find.

Step 3 Select the phone model.

Step 4 Click Copy, enter a name for the new template, and then click Save.

The Phone Button Template Configuration window opens.

Step 5 Identify the button you would like to assign, and select Service URL from the Features drop-down list box associated with the line.

Step 6 Click Save to create a new phone button template using the service URL.

Step 7 Choose Device > Phone and open the Phone Configuration window for the phone.

Step 8 Select the new phone button template from the Phone Button Template drop-down list box.

Step 9 Click Save to store the change and then click Apply Config to implement the change.

The phone user can now access the User Options pages and associate the service with a button on the phone.

For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, IP Phone Services Configuration. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration, Configuring Speed-Dial Buttons.


Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant, Standard Manager, and Standard Shared Mode Manager An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.


Note The Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G support all the softkeys that are configurable in Cisco Unified Communications Manager Administration.


Setting Up Services

The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to the Cisco Unified IP Phone user guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service:

You must use Cisco Unified Communications Manager Administration to configure available services.

The user must subscribe to services by using the Cisco Unified IP Phone User Options web pages. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco Unified CM User Options web pages, from which they can select and subscribe to configured services. See How Users Subscribe to Services and Configure Phone Features, page A-3 for a summary of the information that you must provide to end users.

Cisco Unified IP phones can support up to four HTTP/HTTPS active client connections and up to four HTTP/HTTPS active server connections at one time. A few examples of HTTP/HTTPS services include:

Extension Mobility

Directories

Messages

Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

Access the corporate directory and other customized directories from a Cisco Unified IP Phone.

Create a personal directory.

Set up speed dial and call forwarding numbers.

Subscribe to services that are accessible from a Cisco Unified IP Phone.

You can add users to Cisco Unified Communications Manager using either of these methods:

To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration.

Refer to Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.

To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to the Cisco Unified IP Phone user guide.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

To add the user to the standard Cisco Unified Communications Manager end user group, you must follow these steps:

Procedure


Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

The Find and List Users window displays.

Step 2 Enter the appropriate search criterias and click Find.

Step 3 Click on the Standard CCM End Users link. The User Group Configuration page for the Standard CCM End Users displays.

Step 4 Click Add End Users to Group. The Find and List Users window displays.

Step 5 Use the Find User drop-down list boxes to find the end users that you want to add and click Find.

Step 6 A list of end users that matches your search criteria displays.

Step 7 In the list of records that display, click the check box next to the users that you want to add to this user group. If the list comprises multiple pages, use the links at the bottom to see more results.


Note The list of search results does not display end users that already belong to the user group.


Step 8 Click Add Selected.


To associate appropriate phones with the user, you must follow these steps:

Procedure


Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User.

The Find and List Users window displays.

Step 2 Enter the appropriate search criterias and click Find.

Step 3 In the list of records that display, click the link for the user.

Step 4 Click Device Association.

The User Device Association window displays.

Step 5 Enter the appropriate search criterias and click Find.

Step 6 Choose the device that you want to associate with the end user by checking the box to the left of the device.

Step 7 Click Save Selected/Changes to associate the device with the end user.


Make sure to provide end users with the following information about the User Options web pages:

The URL required to access the application. This URL is:

http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.

A user ID and default password are needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Adding Users to Cisco Unified Communications Manager).

For additional information, refer to:

Cisco Unified Communications Manager Administration Guide, User Group Configuration chapter.

Cisco Unified Communications Manager Administration Guide, End User Configuration section.

Cisco Unified Communications Manager System Guide, Roles and User Groups chapter.

Specifying Options that Appear on the User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

Show Ring Settings

Show Line Text Label Settings

Show Call Forwarding


Note The settings apply to all User Options web pages at your site.


To specify the options that appear on the User Options web pages, follow these steps:

Procedure


Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

The Enterprise Parameters Configuration window displays.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop-down list box for the parameter:

True—Option displays on the User Options web pages (default).

False—Option does not display on the User Options web pages.

Show All Settings—All call forward settings display on the User Options web pages (default).

Hide All Settings—No call forward settings display on the User Options web pages.

Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.