Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)

Contents

Related Documentation

Installation Notes

Installing Firmware Release 8.3(3)SR2 for SCCP

Firmware Upgrade Issues for SCCP

Cisco Unified IP Phone Expansion Module 7914

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.3(3)SR2 for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Important Notes

Cisco Catalyst Port Security and LLDP-MED

Cisco Unified IP Phone Displays XML Error with Extension Mobility

Daisy Chaining Cisco Unified IP Phones

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request

Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)

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Updated May 2008

Use these release notes with the Cisco Unified IP Phone 7971G-GE and 7970G running SCCP or SIP firmware release 8.3(3)SR2.

The SCCP version of firmware release 8.3(3)SR2 is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and 3.3.

The SIP version of firmware release 8.3(3)SR2 is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1 and 5.0.

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Note SIP firmware release 8.3(3)SR2 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 6.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.

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Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

•Related Documentation

•Installation Notes

•Important Notes

•Caveats

•Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes

This section contains these topics:

•Installing Firmware Release 8.3(3)SR2 for SCCP

•Installing Firmware Release 8.3(3)SR2 for SIP

Installing Firmware Release 8.3(3)SR2 for SCCP

This section describes how to install firmware release 8.3(3)SR2 for SCCP.

Firmware Upgrade Issues for SCCP

Note the following firmware upgrade issues:

•If you are currently running firmware earlier than 6.0(2) on the Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

•If you are currently running firmware 6.0(2) to 7.0(2) on the Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

•Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Communications Manager 4.2 and earlier, these device packs are required. For Cisco Unified Communications Manager 4.3 and 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server. To access the device packs, go to the following URL, http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser.

Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.3(3)SR2 features on your expansion module.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for the Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

•For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-3.exe

•For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-3.cop

•For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7914-sccp.5-0-3.cop.sgn

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-3.readme

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Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7971G-GE and 7970G with Cisco Unified Communications Manager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues for SCCP" section.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for the Cisco Unified IP Phone 7971G-GE and 7970G, click one of the following hyperlinks and follow the prompts:

•For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7970_7971-sccp.8-3-3sr2.exe

•For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sccp.8-3-3sr2.cop

•For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7970_7971-sccp.8-3-3sr2.cop.sgn

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sccp.8-3-3sr2-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

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Installing Firmware Release 8.3(3)SR2 for SIP

This section describes how to install firmware release 8.3(3)SR2 for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1 and 5.0.

Firmware Upgrade Issues for SIP

If you are currently running firmware 6.0(2) to 7.0(2) on the Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7971G-GE and 7970G with Cisco Unified Communications Manager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7970_7971-sip.8-3-3sr2.cop.sgn

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sip.8-3-3sr2-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

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Important Notes

This section contains these topics:

•Cisco Catalyst Port Security and LLDP-MED

•Cisco Unified IP Phone Displays XML Error with Extension Mobility

•Daisy Chaining Cisco Unified IP Phones

Cisco Catalyst Port Security and LLDP-MED

Cisco Unified IP Phone firmware release 8.3(3) and later, provides support for the LLDP-MED Link Layer protocol. LLDP is a protocol similar to CDP and used for device discovery between a LAN switch and an endpoint. Some Catalyst switches running IOS earlier than 12.2(44)SE, may not support LLDP and indicate that an extra device has been connected to the switch port.

If the Catalyst switch is using Port Security to count the number of devices connected, the appearance of an LLDP packet may cause the port count to increase, and cause the switch to disable the port. Please verify that your Catalyst switch supports LLDP, or increase the port count, before deploying this firmware.

Cisco Unified IP Phone Displays XML Error with Extension Mobility

When you use firmware release 8.3(3)SR2 with Cisco Unified Communications Manager 6.x, you must use Cisco Unified Communications Manager engineering special release. If this is not used, you will receive an XML parse error when you login or logout of a Cisco Unified IP Phone. Contact your Cisco support representative to obtain the engineering special software. For more information, refer to CSCsj79645.

Daisy Chaining Cisco Unified IP Phones

Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (daisy chaining by using the PC port), the phones will not work.

Caveats

This section contains these topics:

•Using Bug Toolkit

•Open Caveats

•Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

•All severity level 1 or 2 bugs.

•Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

•Internet connection

•Web browser

•Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure

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Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.

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Open Caveats

This section contains these topics:

•Open SCCP Caveats

•Open SCCP and SIP Caveats

•Open SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP version of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier	Headline and Bug Toolkit Link
CSCsk33631	Dynamic host Configuration Protocol (DHCP) process has the `mtx-malloc' issue http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk33631

Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP and SIP versions of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier	Headline and Bug Toolkit Link
CSCsh89807	Items may disappear on 802.1X authentication menu http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh89807
CSCsh95294	Extensible Markup Language (XML) parser error log is not descriptive http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh95294
CSCsi24268	StartMedia IP address no error on boundary conditions http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi24268
CSCsi31712	With silence suppression enabled, host sends System Identification Number (SID) frame with incorrect value of 0 http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi31712
CSCsi48807	Users may perceive a call as dropped because of noise reduction http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi48807
CSCsi64839	Cisco Unified IP Phone 7970 Japanese locale speed dial is not displayed properly during Fallback to SRST http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi64839
CSCsj13288	Cisco Unified IP Phone in Arabic locale should not display URL from bottom to top http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj13288
CSCsj14759	Incorrect display of input Arabic and English characters http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj14759
CSCsj41419	In Arabic locale, the Cisco Unified IP Phone displays the character 'i' the same as 'l' http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj41419
CSCsj52732	No HTTP response back after using HTTP post softkey to erase net_config http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj52732
CSCsk12361	Noise reduction (NR) causes TTY tone distortion http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk12361
CSCsk18165	Mid call re-invite Session Description Protocol (SDP) is incorrect http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk18165
CSCsk19512	Null pointer exceptions seen during failover or fallback test http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk19512
CSCsk24542	The speaker button does not activate intercom if handset is not placed correctly in cradle http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk24542
CSCsk30259	iDivert causes a call to be hung when Unity is not working http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk30259
CSCsk30721	Cisco Unified IP Phone SCCP connection using socket connection initiated by Domain Name Server (DNS) query is blocked http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk30721
CSCsk35021	802.1x authenticated IP Phone does not send proxy EAPOL-logoff http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk35021
CSCsk44213	Incoming call does not change the focus to answer status when idle URL works http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk44213
CSCsk46461	EndCall cannot go back to idle state following Barge http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk46461
CSCsk53977	Cisco Unified IP Phone 7970 with PC attached is not taking IP address when switch configured with VLAN Membership Policy Server (VMPS) http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk53977
CSCsk63880	Cisco Unified IP Phone 7970 is stuck after long-duration, high LLDP traffic test http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk63880
CSCsk63880	Cisco Unified IP Phone is stuck after long duration high LLDP traffic test http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk63880
CSCsk68168	Line label to window bridge is missing http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk68168
CSCsk83994	Help for Intercom history is corrupted with Japanese locale http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk83994
CSCsk84010	Japanese locale character in services screen corrupted when no service is configured for Cisco Unified IP Phone 7970 http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk84010
CSCsk84125	Cisco Unified IP Phone 7970 using Japanese locale online help truncates in some pages http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk84125
CSCsk91651	Cisco Unified Communications Manager Express (CME) system message ending with partial unicode causes Cisco Unified IP Phone to not work http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk91651

Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7971G-GE and 7970G using the SIP version of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier	Headline and Bug Toolkit Link
CSCsi52016	Cisco Unified IP Phone SIP fallback to Survivable Remote Site Telephony (SRST) is delayed due to `CheckSource() failed' error http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi52016
CSCsj46193	Cisco Unified IP Phone SIP gets `OUTOFSERVICE' when application initiates Join request with 14 parties http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj46193
CSCsk10646	Cisco Unified IP Phone does not unregister from primary Cisco Unified Communications Manager when failover to backup http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk10646
CSCsk18033	Cisco Unified IP Phone SIP does not fallback from Cisco Unified Communications Manager 2 after receiving `404' error from SRST http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk18033
CSCsk23349	Cisco Unified IP Phone SIP does not fall back from SRST http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk23349
CSCsk26046	Dual-Tone Multi Frequency (DTMF) tones not generated from Microsoft Office Client (MOC) when configured to control SIP phones http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk26046
CSCsk70015	Intercom does not get properly cleared by SIP during call preserve http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk70015
CSCsk87631	Cisco Unified IP Phone SIP has one-way voice with talkback feature when Real Time Control Protocol (RTCP) is enabled http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk87631

Resolved Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP and SIP versions of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier	Headline and BugToolkit Link
CSCsk83382	Cisco Unified IP Phone update needed for Venezuela time zone change http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk83382
CSCsl13701	Null Pointer Exception (NPE) is shown while parsing g3-tones.xml file http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl13701

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

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