Guest

Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.3(1)

  • Viewing Options

  • PDF (173.2 KB)
  • Feedback
Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(1) (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(1) (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Supported Features

Configuring Peer Firmware Sharing

Cisco Unified IP Phone Expansion Module 7914 Icons (SCCP Only)

Installation Notes

Installing Firmware Release 8.3(1) for SCCP

Firmware Upgrade Issues for SCCP

Cisco Unified IP Phone Expansion Module 7914

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.3(1) for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview


Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(1) (SCCP and SIP)


June 29, 2007

Use these release notes with a Cisco Unified IP Phone 7971G-GE and 7970G running SCCP or SIP firmware release 8.3(1).

The SCCP version of firmware release 8.3(1) is compatible with Cisco Unified Communications Manager releases 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and 3.3.

The SIP version of firmware release 8.3(1) is compatible with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.


Note SIP firmware release 8.3(1) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 6.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

This section contains these topics:

Supported Features

Configuring Peer Firmware Sharing

Cisco Unified IP Phone Expansion Module 7914 Icons (SCCP Only)

Supported Features

Table 1 contains information about supported features that are introduced in firmware release 8.3(1).

Table 1 Firmware Release 8.3(1) Features 

Feature
Description
Reference for More Information

Wideband Settings

Supports wideband codecs on handsets. Users of wideband handsets may experience improved audio sensitivity.

Note For the availability of wideband handsets to accompany Cisco Unified IP Phones, please contact your Cisco representative or view product announcements on Cisco.com: http://www.cisco.com/en/US/products/sw/voicesw/index.html.

Cisco Unified IP Phone Administration and User Guides

Peer Firmware Sharing

To optimize firmware upgrades, a root phone downloads the firmware image from the TFTP server and then transfers the firmware to other phones on the subnet using TCP connections.

Cisco Unified IP Phone Administration Guides

Cisco Unified Communications Manager Bulk Administration Guide

Configuring Peer Firmware Sharing

Hebrew language

Supports Hebrew locales on Cisco Unified Communications Manager user interfaces and Hebrew text on phone screens.


Configuring Peer Firmware Sharing

By default, Peer Firmware Sharing is not enabled. To enable peer firmware sharing for a few phones, enable Peer Firmware Sharing settings, from Cisco Unified Communications Manager, choose Device > Phone > Add New. Then, from the Phone Configuration window, choose Peer Firmware Sharing from Product Specific Configuration.

To configure Peer Firmware Sharing for many phones at once:

For Cisco Unified Communications Manager 5.0 and later, enable Peer Firmware Settings in the Phone Template window of the Bulk Administration Tool.

For Cisco Unified Communications Manager 4.1(3), 4.2(3) and 4.3(1), download an AXL script.

Go to the following URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Download ccmppid.exe and ccmppid readme.

Install ccmppid.exe according to the readme file instructions.

Cisco Unified IP Phone Expansion Module 7914 Icons (SCCP Only)

The Cisco Unified IP Phone Expansion Module 7914 is supported on Cisco Unified IP Phone 7971G-GE and 7970G running SCCP.

Firmware release 5.0(3) adds new icons for Cisco Unified IP Phone Expansion Module 7914 for the following features:

Intercom

Do Not Disturb (DND)

Mobility

Programmable Line Button—Hold, Transfer, and Conference

For more information about these features and icons, refer to the Cisco Unified IP Phone Guide for your phone.

Installation Notes

This section contains these topics:

Installing Firmware Release 8.3(1) for SCCP

Installing Firmware Release 8.3(1) for SIP

Installing Firmware Release 8.3(1) for SCCP

This section describes how to install firmware release 8.3(1) for SCCP.

Firmware Upgrade Issues for SCCP

Note the following firmware upgrade issues:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.3(1) features on your expansion module.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-3.exe

For Cisco Unified Communications Manager 5.0 and later:

cmterm-7914-sccp.5-0-3.cop

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-3.readme


Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7971G-GE and 7970G with Cisco Unified Communications Manager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues for SCCP" section.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone 7971G-GE and 7970G, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7970_7971-sccp.8-3-1.exe

For Cisco Unified Communications Manager 5.0 and later:

cmterm-7970_7971-sccp.8-3-1.cop

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sccp.8-3-1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.3(1) for SIP

This section describes how to install firmware release 8.3(1) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.

Firmware Upgrade Issues for SIP

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7971G-GE and 7970G with Cisco Unified Communications Manager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7970_7971-sip.8-3-1.cop

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sip.8-3-1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

This section contains these topics:

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP and SIP versions of firmware release 8.3(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier
Headline and Bug Toolkit

CSCsh04509

SIP or SCCP Supervisor endpoint displays codec type for packets not transmitted

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh04509

CSCsh46932

Do Not Disturb (DND) in active display not shown when DND key pressed with new missed call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh46932

CSCsh69036

Voice Quality(VQ) metrics are not updated in a scenario

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh69036

CSCsi03041

Call goes through speaker in a scenario with speaker or headset disabled

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi03041

CSCsi11604

Callback sometimes displays incorrect called party

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi11604

CSCsi29512

During Peer Firmware Sharing, Cisco Unified IP Phone tries repeatedly to become parent, even though a child Cisco Unified IP Phone has received the download file

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi29512

CSCsi31712

With silence suppression enabled, host sends SID frame with incorrect value of `0'

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi31712

CSCsi54092

Match list may overflow the display on RTL locale Cisco Unified IP Phone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi54092

CSCsj31568

Cisco Unified IP Phone remains on Java screen

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsj31568


Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7970G and 7971G-GE using the SIP version of firmware release 8.3(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier
Headline and Bug Toolkit

CSCsg42714

Cisco Unified IP Phone (SIP) is disabled and prints `Cannot allocate memory' on display

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg42714

CSCsh85006

Cisco Unified IP Phone (SIP) does not log call park numbers In placed calls directory

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh85006

CSCsi11523

Cisco Unified IP Phone sends SIP 500 response to a mismatched request

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi11523

CSCsi25843

Cisco Unified IP Phone (SIP) shared line duration is limited to less than 65,535 seconds

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi25843

CSCsi27597

SIP INVITE—Regular and Brief header name; Parser change

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi27597

CSCsi47399

Under some race conditions, the CANCEL/ACK message may be missing the `to' field

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi47399

CSCsi52016

Cisco Unified IP Phone (SIP) fallback to SRST could be delayed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi52016

CSCsj34543

Cisco Unified IP Phone (SIP) does not register properly after reset

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsj34543


Resolved Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phone 7970G and 7971G-GE using the SCCP and SIP versions of firmware release 8.3(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for Cisco Unified IP Phone 7971G-GE and 7970G 

Identifier
Headline and Bug Toolkit

CSCsi81313

Directory number for primary line is in intercom history

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi81313

CSCsi93019

Cisco Unified IP Phone does not re-register properly coming out of SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi93019

CSCsj02046

Ringback is not heard from SIP caller

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsj02046


Documentation Updates

The following update applies to the "UI Configuration Menu Setting" section in the "Configuring Settings on the Cisco Unified IP Phone" chapter in Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.0.

The instructions for the "To Change" option should say the following:

From Cisco Unified Communications Manager, choose Device > Phone > Add New. Then, from the Phone Configuration window, choose Peer Firmware Sharing from Product Specific Configuration.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.