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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.2(2)SR3 (SCCP and SIP)

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Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.2(2)SR3 (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.2(2)SR3 (SCCP and SIP)

Contents

Related Documentation

Installation Notes

Installing Firmware Release 8.2(2)SR3 for SCCP

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.2(2)SR3 for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SIP Caveats

Open SCCP and SIP Caveats

Resolved Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview


Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.2(2)SR3 (SCCP and SIP)


May 21, 2007

Use these release notes with a Cisco Unified IP Phone 7970G and 7971G-GE running SCCP or SIP firmware release 8.2(2)SR3.

The SCCP version of firmware release 8.2(2)SR3 is compatible with Cisco Unified CallManager releases 5.1, 5.0, 4.2, 4.1, 4.0, and 3.3.

The SIP version of firmware release 8.2(2)SR3 is compatible with Cisco Unified CallManager release 5.1 and 5.0.


Note SIP firmware release 8.2(2)SR3 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified CallManager release 5.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Installation Notes

Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


Note The Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1) describes new and changed 5.1(1) software features and acts as a supplement to the Cisco Unified CallManager Release 5.0(4) document set. Content in the New and Changed guide supersedes information contained in the 5.0(4) document set; however, chapters in the New and Changed guide may contain references to 5.0(4) documents. In such cases, refer to the 5.0(4) documents for more information.


Installation Notes

This section contains these topics:

Installing Firmware Release 8.2(2)SR3 for SCCP

Installing Firmware Release 8.2(2)SR3 for SIP

Installing Firmware Release 8.2(2)SR3 for SCCP

This section describes how to install firmware release 8.2(2)SR3 for SCCP.

Firmware Upgrade Issues for SCCP

Note the following firmware upgrade issues:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7970G and 7971G-GE and want to upgrade to 8.0(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7970G and 7971G-GE and want to upgrade to 8.0(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7970G and 7971G-GE with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues for SCCP" section.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone 7970G and 7971G-GE , click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.2 and earlier:

cmterm-7970_7971-sccp.8-2-2SR3.exe

For Cisco Unified CallManager 5.0 and later:

cmterm-7970_7971-sccp.8-2-2SR3.cop

Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in Step 1 and click the appropriate hyperlink.

cmterm-7970_7971-sccp.8-2-2SR3-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.2(2)SR3 for SIP

This section describes how to install firmware release 8.2(2)SR3 for SIP.

Firmware Upgrade Issues for SIP

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7970G and 7971G-GE and want to upgrade to 8.0(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7970G and 7971G-GE with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7970_7971-sip.8-2-2SR3.cop

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sip.8-2-2SR3-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open SCCP Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

This section contains these topics:

Open SCCP Caveats, page 5

Open SIP Caveats, page 5

Open SCCP and SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7906G and 7911G using the SCCP version of firmware release 8.2(2)SR3.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for Cisco Unified IP Phone 7906G and 7911G 

Identifier
Headline and Bug Toolkit

CSCsi60611

Cisco Unified IP Phone (SCCP) crashed during DNDR stress

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi60611


Open SIP Caveats

There are no open SIP defects for firmware release 8.2(2)SR3 for Cisco Unified IP Phone 7970G and 7971G-GE.

Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7970G and 7971G-GE using the SCCP and SIP versios of firmware release 8.2(2)SR3.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for Cisco Unified IP Phone 7970G and 7971G-GE 

Identifier
Headline and Bug Toolkit

CSCse35182

Cisco Unified IP Phone 7970/7971 does not transmit TTY/TDD tones reliably

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse35182

CSCsg39381

Mislist processing removes critical files on upgrade; stale file problem

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg39381

CSCsg42714

Cisco Unified IP Phone is stuck and print `Cannot allocate memory' on console

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg42714

CSCsg65452

Low-band noise comes up when the far-end talker is active (G722)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg65452

CSCsh34483

Cisco Unified IP Phone exhibits kernel bugtraps in various forms

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh34483

CSCsh50467

Cisco Unified IP Phone 7961G-GE, 7971G-GE, and 7970G lose service URL after a while

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh50467

CSCsh94687

Cisco Unified IP Phone shared line keeps connecting while the peer shared line IP Phone drops

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh94687

CSCsi72549

Cisco Unified IP Phone 7970G-GE does not honor Connection Monitor Duration

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi72549

CSCsi82342

Buttons on Cisco Unified IP Phone does not match Phone Button Template

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi82342

CSCsi85826

Cisco Unified IP Phone 7970G-GE failover to SRST takes more than six minutes

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi85826


Resolved Caveats

There are no resolved SCCP or SIP defects for firmware release 8.2(2)SR3 for Cisco Unified IP Phone 7970G and 7971G-GE.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.