Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified CallManager 6.0 (SCCP and SIP)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-29

.cnf.xml configuration file 2-9

Numerics

10/100/1000 PC port 3-3

See also access port

10/100/1000 SW port 3-3

See also network port

10/100 PC port 3-3

See also access port

10/100 SW port 3-3

See also network port

802.1X

authentication server 1-24

authenticator 1-24

description 1-6

network components 1-24

supplicant 1-24

Troubleshooting 9-14, 9-15

802.1X Authentication 4-48

802.1X authentication and status 4-51

802.1X Authentication menu

options 4-52

Device Authentication 4-52

EAP-MD5 4-52

802.1X Authentication Status menu

about 4-48

states 4-53

A

abbreviated dialing 5-2

AC adapter, connecting 3-7

access, to phone settings 3-18, 4-3

access port

10/100/1000 PC 3-3

10/100 PC 3-3

configuring 4-15

connecting 3-8

disabled 4-40

forwarding packets to 4-39

access to phone settings 4-2

Access web page 8-3, 8-11

adding

Cisco Unified IP Phones manually 2-16

Cisco Unified IP Phones using auto-registration 2-14

Cisco Unified IP Phones using BAT 2-17

users to Cisco Unified Communications Manager 5-32

adjusting, phone placement of 3-12

adjustment plate 3-15

Admin. VLAN ID 4-13

AdvanceAdhocConference service parameter 5-11

Alternate TFTP 4-14

anonymous call block 5-2

Audible message waiting indicator 5-3

audience, for this document xiii

authenticated call 1-19

authentication 1-12, 3-17

authentication server, in 802.1X 1-24

Authentication URL 4-24

authenticator, in 802.1X 1-24

auto answer 5-3

Auto Call Select 4-29

Auto Line Select 4-28

auto-pickup 5-3

auto-registration

using 2-14

auxiliary VLAN 2-4

B

background image

configuring 6-7

creating 6-5

custom 6-5

List.xml file 6-5

PNG file 6-5, 6-6

barge 1-25, 5-4

BAT (Bulk Administration Tool) 2-17

BLF for Call Lists 4-28

block external to external transfer 5-4

BootP 1-5

BOOTP Server 4-8

Bootstrap Protocol (BootP) 1-5

Busy Lamp Field (BLF) speed dial 5-4

C

cable lock, connecting to phone 3-13

call

authenticated 1-19

encrypted 1-19

security interactions 1-21

call display restrictions 5-5

caller ID 5-8

Caller ID Blocking 5-8

call forward

all calls 5-5

destination override 5-6

display, configuring 5-6

call forward display, configuring 5-6, 5-11

CallManager Configuration menu 4-16

call park 5-6

call pickup 5-7

Call Preferences menu 4-23

call recording 5-7

Call Statistics screen 7-18

call waiting 5-7

CAPF (Certificate Authority Proxy Function) 1-17, 3-18

cell phone interference 1-2

certificate trust list file

See CTL file

Cisco Call Back 5-8

Cisco Discovery Protocol

See CDP

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-5

Cisco Unified Communications Manager

adding phone to database of 2-13

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-6

Cisco Unified Communications Manager Administration

adding telephony features using 5-2

configuring LCD display using 6-11

Cisco Unified Communications Manager Assistant 5-9

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-16

adding to Cisco Unified Communications Manager 2-13

cleaning 9-28

configuration checklist 1-27, 1-28

configuration requirements 1-26

configuring user services 5-31

features 1-2

figure 1-2

installation checklist 1-31, 1-32

installation overview 1-26

installation procedure 3-7

installation requirements 1-26

modifying phone button templates 5-29

mounting to wall 3-14

power sources 2-4

registering 2-13

registering with Cisco Unified Communications Manager 2-14, 2-17

resetting 9-21

supported networking protocols 1-4

technical specifications D-1

troubleshooting 9-1

using LDAP directories 5-28

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

statistics 7-3, 7-17

troubleshooting 9-20

cleaning the Cisco Unified IP Phone 9-28

Clear softkey 7-4, 7-14

client matter codes 5-10

conference 5-11

secure 1-20

conference joining 5-11

configurable call forward display 5-11

configuration file

.cnf.xml 2-9

creating 9-7

encrypted 1-17

modifying 6-1

overview 2-8

secure 2-9

XmlDefault.cnf.xml 2-9

configuring

from a Cisco Unified IP Phone 4-4

LDAP directories 5-28

overview 1-26

personal directories 5-29

phone button templates 5-29

softkey templates 5-30

startup network settings 3-17

user features 5-32

connecting

handset 3-7

headset 3-7

to AC adapter 3-7

to a computer 3-8

to the network 3-8

Console Logs web page 8-3

Core Dumps web page 8-3

CTL file

deleting from phone 9-22

requesting 2-11

unlocking 4-49

CTL File menu 4-48

CTL File screen 4-48

custom phone rings

about 6-2

creating 6-2, 6-4, 6-7

PCM file requirements 6-4

D

daisy chaining 9-16

data VLAN 2-4

Days Display Not Active 4-38, 6-12

Debug Display web page 8-3, 8-14

Default Router 1-5 4-11

Device Authentication 4-52

device authentication 1-16

Device Configuration menu

displaying 4-3

editing values 4-5

overview 4-2

sub-menus 4-16

Device Information web page 8-2, 8-4

DHCP

description 1-5

troubleshooting 9-10

DHCP Address Released 4-13

DHCP Enabled 4-13

DHCP Server 4-8

directed call park 5-12

directories button 1-3

Directories URL 4-24

directory numbers, assigning manually 2-16

direct transfer 5-12

display, turning on and off automatically 6-11

Display button 6-11, 9-28

display button 1-3

Display Idle Timeout 4-38, 6-13

Display On Duration 4-38, 6-12

Display On Time 4-38, 6-12

Display On When Incoming Call 6-13

Display On When Incoming call 4-38

DND 5-13

DNS server

troubleshooting 9-11

verifying settings 9-5

DNS Server 1-5 4-12

documentation

additional xv

for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-12

do not disturb 5-13

DSCP For Call Control 4-42

DSCP For Configuration 4-42

DSCP For Services 4-42

Dynamic Host Configuration Protocol

See DHCP

E

EAP-MD5 4-52

Device ID 4-52

Realm 4-52

Shared Secret 4-52

editing, configuration values 4-5

encrypted call 1-19

encrypted configuration file 1-17

encryption

media 1-12, 1-17

signaling 1-12, 1-17

Erase softkey 9-22

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-39

Span to PC Port option 4-39

Ethernet Information web page 8-3, 8-11

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

Expansion Module(s) screen 7-3, 7-17

extension mobility 5-14

F

fast dial service 5-14

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-11

configuring with Cisco Unified Communications Manager, overview 1-10

informing users about 1-11

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-9

Cisco Unified IP Phone wall mount 3-15

file authentication 1-16

file format

List.xml 6-5

RingList.xml 6-3

firmware, verifying version 7-16

Firmware Versions screen 7-16

footstand

adjusting 3-12

adjustment button 1-3, 3-15

adjustment plate 3-15

identifying 1-3

forced authorization codes 5-15

G

G.722 codec 4-37

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

GARP Enabled 4-40

group call pickup 5-15

H

handset 1-4

handset, connecting 3-7

headset

audio quality 3-5

connecting 3-5

disabling 3-6

quality 3-6

sound quality 3-6

using 3-4

Headset button 1-4

Headset Enabled 4-32

headset port 3-7

height, adjusting 3-12

help button 1-3

hold 5-15

hold reversion 5-16

Host Name 4-8

HTTP, description 1-6

HTTP Configuration menu

about 4-24

options

Authentication URL 4-24

Directories URL 4-24

Idle URL 4-25

Idle URL Time 4-25

Information URL 4-24

Messages URL 4-24

Proxy Server URL 4-25

Services URL 4-24

hunt group 5-16

log out of hunt groups 5-18

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-20

padlock 1-20

shield 1-19

idle display

configuring 6-10

timeout 4-25

viewing settings 6-11

XML service 4-25, 6-10

Idle URL 4-25

Idle URL Time 4-25

image authentication 1-16

immediate divert 5-16

Immediate Divert enhanced feature 5-17

Information URL 4-24

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-2

preparing 2-13

procedure 3-7

requirements, overview 1-26

intercom 5-17

interference, cell phone 1-2

Internet Protocol (IP) 1-6

IP Address 4-9

IP address, troubleshooting 9-5

J

join 5-17

K

keypad 1-4

L

language overlays C-1

LCD screen

disabling 9-28

turning on and off automatically 6-11

LDAP directories, using with Cisco Unified IP Phone 5-28

light strip, on handset 1-4

line buttons 1-3

Line Settings menu 4-22

List.xml file 6-5

Locale Configuration menu

about 4-26, 4-27

options

Network Locale 4-26

Network Locale Version 4-26

User Locale 4-26

User Locale Char Set 4-26

User Locale Version 4-26

Locale Installer C-2

localization

Installing the Cisco Unified Communications Manager Locale Installer C-2

phone button overlays for C-1

Locally Significant Certificate (LSC) 3-17

lock icon 1-20

Logging Display 4-41

Log server 4-45

M

MAC address 4-8

malicious caller identification (MCID) 5-18

manufacturing installed certificate (MIC) 1-16

Media Configuration menu

about 4-32

options

Headset Enabled 4-32

Recording Tone 4-33

Recording Tone Duration 4-35

Recording Tone Local Volume 4-34

Recording Tone Remote Volume 4-34

Speaker Enabled 4-32

Video Capability Enabled 4-32

media encryption 1-17

meet-me conference 5-18

messages button 1-3

Messages URL 4-24

message waiting 5-19

metrics, voice quality 8-17

MIC 1-16

mobile connect 5-19

mobile voice access 5-19

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-19

music-on-hold 5-20

mute button 1-4

N

native VLAN 2-4

navigation button 1-4

Network Configuration menu 4-42

about 4-7

displaying 4-3

editing values 4-4, 4-5

locking options 4-4

options

Admin. VLAN ID 4-13

Alternate TFTP 4-14

BOOTP Server 4-8

CDP on PC port 4-45

CDP on switch port 4-46

Default Router 1-5 4-11

DHCP Address Released 4-13

DHCP Enabled 4-13

DHCP Server 4-8

DNS Server 1-5 4-12

Domain Name 4-8

Host Name 4-8

IP Address 4-9

MAC Address 4-8

Operational VLAN ID 4-12

PC Port Configuration 4-15

PC VLAN 4-15

Subnet Mask 4-9

SW Port Configuration 4-14

TFTP Server 1 4-10

TFTP Server 2 4-11

overview 4-1

unlocking options 4-4

Network Configuration web page 8-2, 8-6

network connectivity, verifying 9-4

networking protocol

802.1X 1-6

BootP 1-5

CDP 1-5

CPPDP 1-5

DHCP 1-5

HTTP 1-6

IP 1-6

RTCP 1-7

RTP 1-7

SCCP 1-7

SIP 1-7

TCP 1-8

TFTP 1-8

TLS 1-8

UDP 1-8

networking protocols, supported 1-4

Network Locale 4-26

Network Locale Version 4-26

network outages, identifying 9-9

network port

10/100/1000 SW 3-3

10/100 SW 3-3

configuring 4-14

connecting to 3-8

network requirements, for installing 3-2

network settings, startup configuration 3-17

network statistics 7-14, 8-11

Network Statistics screen 7-14

Network web page 8-3, 8-11

O

on hook call transfer 5-20

Operational VLAN ID 4-12

other group pickup 5-20

P

padlock icon 1-20, 4-4

PC, connecting to the phone 3-4

PCM file requirements, for custom ring types 6-4

PC Port Configuration 4-15

PC Port Disabled 4-40

PC VLAN 4-15

Peer firmware sharing 4-44

personal directories 5-29

phone button templates, modifying 5-29

phone lines, buttons for 1-3

phone screen 2-6

phone settings access 4-2

physical connection, verifying 9-9

plugging in Cisco Unified IP Phone 3-7

PNG file 6-5, 6-6

power

maximum required from a switch 2-6

providing to the Cisco Unified IP Phone 2-4

power consumption 2-6

Power over Ethernet (PoE) 2-4

Power Save Configuration menu

about 4-38

options

Days Display Not Active 4-38

Display Idle Timeout 4-38

Display On Duration 4-38

Display On Time 4-38

Display On When Incoming call 4-38

power source

causing phone to reset 9-12

description 2-4

effect on phone screen brightness 2-6

external power 2-4, 2-5

PoE 2-4, 2-5

power consumption 2-6

power injector 2-5

presence-enabled directories 5-21

privacy 5-21

Private Line Automated Ringdown (PLAR) 5-21

programmable buttons, description 1-3

Proxy Server URL 4-25

Q

QoS Configuration menu

about 4-42

options

DSCP For Call Control 4-42

DSCP For Configuration 4-42

DSCP For Services 4-42

QRT softkey 5-22, 9-23

Quality Reporting Tool (QRT) 5-22, 9-23

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-33

Recording Tone Duration 4-35

Recording Tone Local Volume 4-34

Recording Tone Remote Volume 4-34

redial 5-22

reset

basic 9-21

factory 9-22

resetting

basic 9-21

Cisco Unified IP phone 9-21

continuously 9-8

intentionally 9-11

methods 9-21

ring activity 5-22

ringer, indicator for 1-4

RingList.xml file format 6-3

S

SCCP, description 1-7

screen

See LCD screen

secure conference

description 1-20, 5-23

establishing 1-20

identifying 1-20

restrictions 1-21

secure SRST reference 1-17

securing the phone with a cable lock 3-13

security

CAPF (Certificate Authority Proxy Function) 1-17, 3-18

configuring on phone 3-17

device authentication 1-16

encrypted configuration file 1-17

file authentication 1-16

image authentication 1-16

Locally Significant Certificate (LSC) 3-17

manufacturing installed certificate (MIC) 1-16

media encryption 1-17

secure configuration file 2-9

secure SRST reference 1-17

security profiles 1-17, 1-19

signaling authentication 1-16

signaling encryption 1-17

Security Configuration menu (on Device Configuration menu)

about 4-40

options

GARP Enabled 4-40

Logging Display 4-41

PC Port Disabled 4-40

Security Mode 4-41

Voice VLAN Enabled 4-41

Web Access Enabled 4-41

Security Configuration menu (on Settings menu)

about 4-46

options

802.1X Authentication 4-48

802.1X Authentication Status 4-48

CAPF Server 4-48

CTL File 4-47

LSC 4-47

MIC 4-47

Security Mode 4-47

Trust List 4-47

Web Access Enabled 4-47

Security Mode 4-41

security profiles 1-17, 1-19

services

configuring for users 5-31

description 5-23

subscribing to 5-31

services button 1-3

Services URL 4-24

Services URL button 5-24

settings button 1-3

Settings menu access 3-18, 4-3

shared line 5-24

shield icon 1-19

signaling authentication 1-16

signaling encryption 1-17

silent monitoring 5-24

SIP, description 1-7

SIP Configuration menu 4-19

SIP General Configuration menu 4-19

softkey buttons, description 1-4

softkey templates, configuring 5-30

Span to PC Port 4-39

Speaker button

description 1-4

disabling 3-4

Speaker Enabled 4-32

speakerphone, button for 1-4

speed dial

buttons for 1-3

template for 5-30

speed dialing 5-2, 5-3, 5-24

SRST

description 4-18

secure reference 1-17

standard (ad hoc) conference 5-11

startup problems 9-2

startup process

accessing TFTP server 2-11

configuring VLAN 2-10

contacting Cisco Unified Communications Manager 2-12

loading stored phone image 2-10

obtaining IP address 2-10

obtaining power 2-10

requesting configuration file 2-12

requesting CTL file 2-11

understanding 2-10

verifying 3-15

statistics

call 7-18

network 7-14, 8-11

streaming 8-15

Status menu

description 7-1

submenus on 7-3

status messages 7-4

Status Messages screen 7-4

Status Messages web page 8-3, 8-14

Stream 0 web page 8-15

Stream 1 web page 8-3, 8-15

Stream 2 web page 8-3, 8-15

Stream 3 web page 8-3, 8-15

streaming statistics 8-15

Subnet Mask 4-9

supplicant, in 802.1X 1-24

Survivable Remote Site Telephony

See SRST

SW Port Configuration 4-14

T

TCP 1-8

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

anonymous call block 5-2

Audible message waiting indicator 5-3

auto answer 5-3

auto-pickup 5-3

barge 1-25, 5-4

block external to external transfer 5-4

Busy Lamp Field (BLF) speed dial 5-4

call display restrictions 5-5

caller ID 5-8

caller ID blocking 5-8

call forward 5-5

call forward configurable display 5-6

call park 5-6

call pickup 5-7

call recording 5-7

call waiting 5-7

Cisco Call Back 5-8

Cisco Unified Communications Manager Assistant 5-9

client matter codes 5-10

conference 5-11

configurable call forward display 5-11

directed call park 5-12

direct transfer 5-12

extension mobility 5-14

fast dial service 5-14

forced authorization codes 5-15

group call pickup 5-15

hold 5-15

hold reversion 5-16

hunt group 5-16

immediate divert 5-16

join 5-17

log out of hunt groups 5-18

Log server 4-45

malicious caller identification (MCID) 5-18

meet-me conference 5-18

mobile connect 5-19

mobile voice access 5-19

multilevel precedence and preemption (MLPP) 5-19

music-on-hold 5-20

no not disturb (DND) 5-13

on hook call transfer 5-20

other group pickup 5-20

Peer firmware sharing 4-44

presence-enabled directories 5-21

privacy 5-21

redial 5-22

ring activity 5-22

services 5-23

Services URL button 5-24

shared line 5-24

silent monitoring 5-24

speed dialing 5-24

Time-of-Day Routing 5-25

touchscreen illumination disabling 5-25

transfer 5-25

video mode 5-26

video support 5-27

voice messaging system 5-27

TFTP

description 1-8

troubleshooting 9-4

TFTP Server 1 4-10

TFTP Server 2 4-11

time, displayed on phone 3-2

Time-of-Day Routing 5-25

TLS 2-8

touchscreen

cleaning 9-28

disabling 9-28

enabling 9-28

See also LCD screen

touchscreen illumination disabling 5-25

transfer 5-25

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-6

Cisco Unified IP Phone 9-1

Cisco Unified IP Phone Expansion Module 7914 9-20

DHCP 9-10

DNS 9-11

DNS settings 9-5

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-11

physical connection 9-9

services on Cisco Unified Communications Manager 9-6

TFTP settings 9-4

VLAN configuration 9-10

Trust List menu 4-50

U

UI Configuration menu 4-28

options

Auto Call Select 4-29

Auto Line Select 4-28

BLF for Call Lists 4-28

uncompressed wideband 1-1

Unlock softkey 4-50

User Datagram Protocol

See UDP

User Locale 4-26

User Locale Char Set 4-26

User Locale Version 4-26

User Options web page

description 5-33

giving users access to 5-33

specifying options that appear 5-33

users

adding to Cisco Unified Communications Manager 5-32

configuring personal directories A-6

documentation for A-3

providing required information to A-1

providing support to A-2

subscribing to services A-4

V

verifying

firmware version 7-16

startup process 3-15

Video Capability Enabled 4-32

video mode 5-26

video support 5-27

VLAN

auxiliary, for voice traffic 2-4

configuring 4-12

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 9-10

voice messaging system 5-27

voice messaging system, accessing A-5

voice quality metrics 8-17

voice VLAN 2-4

Voice VLAN Enabled 4-41

volume button 1-4

W

wall mounting 3-14

Web Access Enabled 4-41

web page

about 8-1

Access 8-3, 8-11

accessing 8-2

Console Logs 8-3

Core Dumps 8-3

Debug Display 8-3, 8-14

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-3, 8-11

Network 8-3, 8-11

Network Configuration 8-6

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-3, 8-14

Stream 0 8-15

Stream 1 8-3, 8-15

Stream 2 8-3, 8-15

Stream 3 8-3, 8-15

wideband handset 4-36

option 4-31

user controllable 4-31

wideband headset 4-35

option 4-30

user controllable 4-30

X

XmlDefault.cnf.xml 2-9