Cisco Unified IP Phone 7970 Series Administration Guide for Cisco Unified CallManager, Release 5.1 (for models 7970G and 7971G-GE) (SIP)
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
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Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

Table Of Contents

Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE


Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE


This appendix provides information about feature support for the Cisco Unified IP Phones 7970G/7971G-GE using the SCCP or SIP protocol with Cisco Unified CallManager Release 5.1.

Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to the Cisco Unified IP Phone 7960G and 7940G user guide: Cisco Unified IP Phone 7970G/7971G-GE Guide for Cisco Unified CallManager 5.1 (SCCP and SIP)

This guide is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

The specific sections that describe the features in the phone user guide are referenced in Table B-1.

Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol 

Features
Cisco Unified IP Phone 7970G/7971G-GE
For More Information
SCCP
SIP
Calling Features

Abbreviated Dialing

Supported

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Answer Release

Supported

Supported

 

Auto Answer

Supported

Supported

"Using a Handset, Headset, and Speakerphone—Using Auto Answer"

Auto Dial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Barge (and cBarge)

Supported

Supported

"Advanced Call Handling—Using a Shared Line"

Busy Lamp Field (BLF) Call Lists

Supported

Supported

"Advanced Call Handling—Determining if Another Line is Busy or Idle"

Busy Lamp Field (BLF) Speed Dial

Supported

Supported

"Advanced Call Handling—Determining if Another Line is Busy or Idle"

Call Back

Supported

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Call Forward All

Supported

Supported

"Basic Call Handling—Forwarding All Calls to Another Number"

Call Forward Busy

Supported

Supported

Users do not interact with this feature directly. It is configured on Cisco CallManager

Call Forward No Answer

Supported

Supported

Users do not interact with this feature directly. It is configured on Cisco CallManager

Call Park

Supported

Supported

"Advanced Call Handling—Storing and Receiving Parked Calls"

Call Pickup/Group Call Pickup

Supported

Supported

"Advanced Call Handling—Picking Up a Redirected Call on Your Phone"

Call Waiting

Supported

Supported

"Basic Call Handling—Answering a Call"

Caller ID

Supported

Supported

"An Overview of Your Phone—Understanding Touch Screen Features" or "An Overview of Your Phone—Understanding Phone Screen Features"

Client Matter Codes (CMC)

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Conference

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Conference List

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Computer Telephony Integration (CTI) Applications

Supported

Limited Support

Users do not interact with this feature directly. It is configured on Cisco CallManager

Do Not Disturb (DND)

Supported

"Basic Call Handling—Using Do Not Disturb"

Distinctive Ring

Supported

Supported

"Using Phone Settings—Customizing Rings and Message Indicators"

Extension Mobility

Supported

Supported

"Advanced Call Handling—Using Cisco Extension Mobility"

Fast Dial Service

Supported

Supported

"Advanced Call Handling—Speed Dialing"

Forced Authorization Codes (FAC)

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Help System

Supported

Supported

"An Overview of Your Phone—Understanding Feature Buttons and Menus"

Hold/Resume

Supported

Supported

"Basic Call Handling—Using Hold and Resume"

Immediate Divert

Supported

Supported

"Basic Call Handling—Answering a Call"

Immediate Divert—Enhanced

Supported

Supported

"Basic Call Handling—Sending a Call to a Voice Messaging System"

Join/Select

Supported

"Basic Call Handling—Making Conference Calls"

Malicious Call ID

Supported

"Advanced Call Handling—Tracing Suspicious Calls"

Meet-Me Conference

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Multilevel Precedence and Preemption (MLPP)

Supported

"Advanced Call Handling—Prioritizing Critical Calls"

Multiple Calls per Line Appearance

200

50

"An Overview of Your Phone—Understanding Lines vs. Calls"

Mute

Supported

Supported

"Basic Call Handling—Using Mute"

On-hook Dialing/Pre-Dial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Privacy

Supported

Supported

"Advanced Call Handling—Using a Shared Line"

Quality Reporting Tool (QRT)

Supported

Supported

"Troubleshooting—Using the Quality Reporting Tool"

Redial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Shared Line

Supported

Supported

"Advanced Call Handling—Using a Shared Line"

Speed Dialing

Supported

Supported

"Advanced Call Handling—Speed Dialing"

Transfer

Supported

Supported

"Basic Call Handling—Transferring Calls"

Transfer - Direct Transfer

Supported

"Basic Call Handling—Transferring Calls"

URL Dialing

Supported

"Using Call Logs and Directories—Using Call Logs"

Video Support

Supported

"Understanding Additional Configuration Options"

Voice Mail

Supported

Supported

"Accessing Voice Messages" section of the Phone Guide

WebDialer

Supported

Supported

"Customizing Your Phone on the Web—Configuring Features and Services on the Web"

Settings

Call Statistics

Supported

Supported

"Troubleshooting Your Phone—Viewing Phone Administrative Data"

Voice Quality Metrics

Supported

"Troubleshooting Your Phone—Viewing Phone Administrative Data"

Services

SDK Compliance

4.0(1)

4.0(1)

Cisco IP Phone Service Application Development Notes for Release 4.1(3) or later

Directories

Call Logs

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Corporate Directories

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Personal Directory Enhancements

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Supplemental Features and Applications

Cisco IP Manager Assistant

Supported

Cisco IPMA User Guide

Cisco CallManager 
AutoAttendant

Supported

Cisco CallManager Features and Services Guide

Cisco CallManager Attendant Console

Supported

Cisco CallManager Attendant Console User Guide

Cisco IP Phone  Expansion Module 7914

Supported

Cisco IP Phone Expansion Module 7914 Guide

Cisco VT Advantage

Supported

Cisco VT Advantage User Guide