Cisco Unified IP Phone 7970 Series Administration Guide for Cisco Unified CallManager, Release 5.1 (for models 7970G and 7971G-GE) (SIP)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-28

? button 1-3

Numerics

10/100/1000 PC port 3-5

See also access port

10/100/1000 SW port 3-5

See also network port

10/100 PC port 3-5

See also access port

10/100 SW port 3-5

See also network port

802.1X

authentication server 1-19

authenticator 1-19

description 1-6

network components 1-19

supplicant 1-19

Troubleshooting 9-13, 9-14

802.1X Authentication menu

about 4-39

options

Device Authentication 4-43

EAP-MD5 4-43

Device ID   1

Realm   1

Shared Secret   1

802.1X Authentication Status menu

about 4-39

states 4-44

A

abbreviated dialing 5-2

AC adapter, connecting 3-9

access, to phone settings 3-19, 4-3

access port

10/100/1000 PC 3-5

10/100 PC 3-5

configuring 4-14

connecting 3-10

disabled 4-34

forwarding packets to 4-33

access to phone settings 4-2

Access web page 8-3, 8-11

adding

Cisco Unified IP Phones manually 2-16

Cisco Unified IP Phones using auto-registration 2-14

Cisco Unified IP Phones using auto-registration with TAPS 2-15

Cisco Unified IP Phones using BAT 2-16

users to Cisco Unified CallManager 5-17

adjusting, phone placement of 3-12

adjustment plate 3-15

Admin. VLAN ID 4-11

Alternate TFTP 4-12

anonymous call block 5-2

audience, for this document xv

authenticated call 1-17

authentication 1-12, 3-17

authentication server, in 802.1X 1-19

Authentication URL 4-24

authenticator, in 802.1X 1-19

auto answer 5-3

Auto Call Select 4-27

Auto Line Select 4-27

auto-pickup 5-3

auto-registration

using 2-14

using with TAPS 2-15

auxiliary VLAN 2-4

B

background image

configuring 6-7

creating 6-5

custom 6-5

List.xml file 6-5

PNG file 6-5, 6-6

barge 1-21, 5-3

BAT (Bulk Administration Tool) 2-16

block external to external transfer 5-4

BootP 1-5

BOOTP Server 4-8

Bootstrap Protocol (BootP) 1-5

Busy Lamp Field (BLF) speed dial 5-4

C

cable lock

connecting to phone 3-13

call

authenticated 1-17

call display restrictions 5-4

caller ID 5-6

caller ID blocking 5-6

call forward

destination override 5-5

display, configuring 5-5

call forward display, configuring 5-5

CallManager 1-5 4-16

CallManager Configuration menu 4-16

call park 5-5

call pickup 5-5

Call Statistics screen 7-1

call waiting 5-6

cell phone interference 1-2

certificate trust list file

See CTL file

Cisco call back 5-6

Cisco Discovery Protocol

See CDP

Cisco Unified CallManager

adding phone to database of 2-13

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-6

Cisco Unified CallManager Administration

adding telephony features using 5-2

configuring LCD display using 6-11

Cisco Unified IP Phone

adding manually to Cisco Unified CallManager 2-16

adding to Cisco Unified CallManager 2-13

cleaning 9-24

configuration requirements 1-21

configuring user services 5-16

features 1-2

figure 1-2

installation overview 1-21

installation procedure 3-9

installation requirements 1-21

modifying phone button templates 5-15

mounting to wall 3-14

power sources 2-4

registering 2-13

registering with Cisco Unified CallManager 2-14, 2-15, 2-16

resetting 9-17

supported networking protocols 1-5

technical specifications C-1

troubleshooting 9-1

web page 8-1

cleaning the Cisco Unified IP Phone 9-24

Clear softkey 7-4, 7-13

conference 5-7

configuration file

creating 9-7

modifying 6-1

overview 2-8

XmlDefault.cnf.xml 2-8

configuring

from a Cisco Unified IP Phone 4-4

overview 1-21

personal directories 5-14

phone button templates 5-15

softkey templates 5-15

startup network settings 3-17

connecting

handset 3-9

headset 3-9

to AC adapter 3-9

to a computer 3-10

to the network 3-10

Console Logs web page 8-3

Core Dumps web page 8-3

CTL file

deleting from phone 9-18

requesting 2-11

unlocking 4-40

custom phone rings

about 6-2

creating 6-2, 6-4, 6-7

PCM file requirements 6-4

D

daisy chaining 9-15

data VLAN 2-4

Days Display Not Active 4-32, 6-12

Debug Display web page 8-3, 8-14

Default Router 1-5 4-10

Device Authentication 4-43

device authentication 1-15

Device Configuration menu

displaying 4-3

editing values 4-5

overview 4-2

sub-menus 4-15

Device Information web page 8-2, 8-4

DHCP

description 1-5

troubleshooting 9-10

DHCP Address Released 4-12

DHCP Enabled 4-12

DHCP Server 4-8

Directories button 1-3

Directories URL 4-23

directory numbers, assigning manually 2-16

display, turning on and off automatically 6-11

Display button 6-11, 9-24

Display Idle Timeout 4-32, 6-13

Display On Duration 4-32, 6-12

Display On Time 4-32, 6-12

Display On When Incoming Call 6-13

Display On When Incoming call 4-32

DNS server

troubleshooting 9-11

verifying settings 9-6

DNS Server 1-5 4-11

documentation

additional xvii

for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-11

do not disturb 5-7

DSCP For Call Control 4-35

DSCP For Configuration 4-35

DSCP For Services 4-35

Dynamic Host Configuration Protocol

See DHCP

E

EAP-MD5 4-43

editing, configuration values 4-5

encryption 1-12

media 1-15

Erase softkey 9-18

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-33

options

Span to PC Port 4-33

Ethernet Information web page 8-3, 8-11

F

fast dial service 5-7

features

configuring on phone, overview 1-11

configuring with Cisco Unified CallManager, overview 1-10

informing users about 1-11

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-11

Cisco Unified IP Phone wall mount 3-15

file authentication 1-15

file format

List.xml 6-5

RingList.xml 6-3

firmware

verifying version 7-15

Firmware Versions screen 7-15

footstand

adjusting 3-12

adjustment knob 1-3, 3-15

adjustment plate 3-15

identifying 1-3

forward 5-4, 5-7

G

GARP Enabled 4-34

group call pickup 5-7

H

handset, connecting 3-9

Headset button 1-4

Headset Enabled 4-28

headset port 3-9

height, adjusting 3-12

Help button 1-3

hold 5-8

Host Name 4-8

HTTP

description 1-6

HTTP Configuration menu

about 4-23

options

Authentication URL 4-24

Directories URL 4-23

Idle URL 4-24

Idle URL Time 4-24

Information URL 4-24

Messages URL 4-24

Proxy Server URL 4-24

Services URL 4-23

I

icon

lock 1-18

padlock 1-18

shield 1-17

idle display

configuring 6-9

timeout 4-24

viewing settings 6-10

XML service 4-24, 6-9

Idle URL 4-24

Idle URL Time 4-24

image authentication 1-15

immediate divert 5-8

Immediate Divert enhanced feature 5-8

Information URL 4-24

installing

Cisco Unified CallManager configuration 3-2

network requirements 3-2

preparing 2-13

procedure 3-9

requirements, overview 1-21

safety warnings 3-3

interference, cell phone 1-2

Internet Protocol (IP) 1-6

IP Address 4-8

IP address, troubleshooting 9-5

L

language overlays B-1

LCD screen

disabling 9-24

turning on and off automatically 6-11

List.xml file 6-5

Locale Configuration menu

about 4-25, 4-26

options

Network Locale 4-25

Network Locale Version 4-25

User Locale 4-25

User Locale Char Set 4-25

User Locale Version 4-25

Locale Installer B-2

localization

Installing the Cisco Unified CallManager Locale Installer B-2

phone button overlays for B-1

Locally Significant Certificate (LSC) 3-18

lock icon 1-18

M

MAC address 2-20, 4-8

manufacturing installed certificate (MIC) 1-15

Media Configuration menu

about 4-28

options

Headset Enabled 4-28

Recording Tone 4-29

Recording Tone Duration 4-31

Recording Tone Local Volume 4-30

Recording Tone Remote Volume 4-31

Speaker Enabled 4-28

Video Capability Enabled 4-28

media encryption 1-15

meet-me conference 5-8

Messages button 1-3

Messages URL 4-24

message waiting 5-8

metrics, voice quality 7-17, 8-16

MIC 1-15

Model Information screen 7-1

music-on-hold 5-9

Mute button 1-4

N

native VLAN 2-4

Navigation button 1-4

Network Configuration menu

about 4-7

displaying 4-3

editing values 4-4, 4-5

locking options 4-4

options

Admin. VLAN ID 4-11

Alternate TFTP 4-12

BOOTP Server 4-8

Default Router 1-5 4-10

DHCP Address Released 4-12

DHCP Enabled 4-12

DHCP Server 4-8

DNS Server 1-5 4-11

Domain Name 4-8

Host Name 4-8

IP Address 4-8

MAC Address 4-8

Operational VLAN ID 4-11

PC Port Configuration 4-14

PC VLAN 4-14

Subnet Mask 4-9

SW Port Configuration 4-13

TFTP Server 1 4-9

TFTP Server 2 4-10

overview 4-2

unlocking options 4-4

Network Configuration web page 8-2, 8-6

network connectivity, verifying 9-4

networking protocol

802.1X 1-6

BootP 1-5

CDP 1-5

DHCP 1-5

HTTP 1-6

IP 1-6

RTCP 1-7

RTP 1-6

SCCP 1-7

SIP 1-7

TCP 1-7

TFTP 1-8

TLS 1-7

UDP 1-8

networking protocols, supported 1-5

Network Locale 4-25

Network Locale Version 4-25

network outages, identifying 9-9

network port

10/100/1000 SW 3-5

10/100 SW 3-5

configuring 4-13

connecting to 3-10

network requirements, for installing 3-2

network settings, startup configuration 3-17

network statistics 7-13, 8-11

Network Statistics screen 7-13

Network web page 8-3, 8-11

O

on hook call transfer 5-9

Operational VLAN ID 4-11

other group pickup 5-9

P

padlock icon 1-18, 4-4

PC, connecting to the phone 3-5

PCM file requirements, for custom ring types 6-4

PC Port Configuration 4-14

PC Port Disabled 4-34

PC VLAN 4-14

personal directories, configuring 5-14

phone button templates, modifying 5-15

phones

configuration checklist (table) 1-22

phone screen 2-5

phone settings access 4-2

physical connection, verifying 9-9

plugging in Cisco Unified IP Phone 3-9

PNG file 6-5, 6-6

power

maximum required from a switch 2-5

providing to the Cisco Unified IP Phone 2-4

power consumption 2-5

Power Save Configuration menu

about 4-32

options

Days Display Not Active 4-32

Display Idle Timeout 4-32

Display On Duration 4-32

Display On Time 4-32

Display On When Incoming call 4-32

power source

causing phone to reset 9-12

description 2-4

effect on phone screen brightness 2-5

external power 2-5

PoE 2-5

power consumption 2-5

power injector 2-5

presence enabled directories 5-9

privacy 5-10

Private Line Automated Ringdown (PLAR) 5-10

programmable buttons 1-3

Proxy Server URL 4-24

Q

QoS Configuration menu

about 4-35

options

DSCP For Call Control 4-35

DSCP For Configuration 4-35

DSCP For Services 4-35

QRT softkey 9-20

Quality Reporting Tool (QRT) 5-10, 9-20

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-29

Recording Tone Duration 4-31

Recording Tone Local Volume 4-30

Recording Tone Remote Volume 4-31

redial 5-10

reset, factory 9-19

resetting

basic 9-18

Cisco Unified IP phone 9-17

continuously 9-8, 9-9

intentionally 9-11

methods 9-18

ring activity 5-11

RingList.xml file format 6-3

S

safety warnings 3-3

SCCP

description 1-7

screen

see LCD screen

securing the phone with a cable lock 3-13

security

configuring on phone 3-17

device authentication 1-15

file authentication 1-15

image authentication 1-15

Locally Significant Certificate (LSC) 3-17

media encryption 1-15

signaling authentication 1-15

Security Configuration menu 4-37

about 4-33

options

802.1X Authentication 4-39

802.1X Authentication Status 4-39

GARP Enabled 4-34

PC Port Disabled 4-34

Security Mode 4-35

Voice VLAN Enabled 4-34

Web Access Enabled 4-34

Security Mode 4-35

services

configuring for users 5-16

description 5-11

subscribing to 5-16

Services button 1-4

Services URL 4-23

services URL button 5-11

Settings button 1-3

Settings menu access 3-19, 4-3

shared line 5-11

shield icon 1-17

signaling authentication 1-15

SIP

description 1-7

softkey buttons

description of 1-4

softkey templates, configuring 5-15

Span to PC Port 4-33

Speaker button

about 1-4

disabling 3-6

Speaker Enabled 4-28

speed dial 5-15

speed dial buttons 1-3

speed dialing 5-2, 5-12

startup problems 9-2

startup process

accessing TFTP server 2-11

configuring VLAN 2-10

contacting Cisco Unified CallManager 2-12

loading stored phone image 2-10

obtaining IP address 2-10

obtaining power 2-10

requesting configuration file 2-12

requesting CTL file 2-11

understanding 2-9

verifying 3-15

statistics

network 7-13, 8-11

streaming 8-15

Status menu 7-1, 7-3

status messages 7-4

Status Messages screen 7-4

Status Messages web page 8-3, 8-14

Stream 0 web page 8-15

Stream 1 web page 8-3, 8-15

Stream 2 web page 8-3, 8-15

Stream 3 web page 8-3, 8-15

streaming statistics 8-15

Subnet Mask 4-9

supplicant, in 802.1X 1-19

SW Port Configuration 4-13

T

TAPS (Tool for Auto-Registered Phones Support) 2-15

TCP 1-7

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

anonymous call block 5-2

auto answer 5-3

auto-pickup 5-3

barge 1-21, 5-3

block external to external transfer 5-4

Busy Lamp Field (BLF) speed dial 5-4

call display restrictions 5-4

caller ID 5-6

caller ID blocking 5-6

call forward configurable display 5-5

call park 5-5

call pickup 5-5

call waiting 5-6

Cisco call back 5-6

conference 5-7

do not disturb 5-7

fast dial service 5-7

forward 5-4, 5-7

group call pickup 5-7

hold 5-8

immediate divert 5-8

meet-me conference 5-8

music-on-hold 5-9

on hook call transfer 5-9

other group pickup 5-9

presence enabled directories 5-9

privacy 5-10

redial 5-10

ring activity 5-11

services 5-11

services URL button 5-11

shared line 5-11

speed dialing 5-12

Time-of-Day Routing 5-12

transfer 5-13

voice messaging system 5-13

TFTP

description 1-8

troubleshooting 9-4

TFTP Server 1 4-9

TFTP Server 2 4-10

Time-of-Day Routing 5-12

TLS 2-8

touchscreen

cleaning 9-24

disabling 9-24

enabling 9-24

See also LCD screen

transfer 5-13

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified CallManager settings 9-6

Cisco Unified IP Phone 9-1

DHCP 9-10

DNS 9-11

DNS settings 9-6

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-11

physical connection 9-9

services on Cisco Unified CallManager 9-6

TFTP settings 9-4

VLAN configuration 9-10

U

UI Configuration menu

options

Auto Call Select 4-27

Auto Line Select 4-27

Unlock softkey 4-41

User Datagram Protocol

See UDP

User Locale 4-25

User Locale Char Set 4-25

User Locale Version 4-25

User Options web page

description 5-17

giving users access to 5-18, A-2

specifying options that appear 5-18

users

adding to Cisco Unified CallManager 5-17

configuring personal directories A-5

documentation for A-3

providing required information to A-1

providing support to A-2

subscribing to services A-4

V

verifying

firmware version 7-15

startup process 3-15

Video Capability Enabled 4-28

VLAN

auxiliary, for voice traffic 2-4

configuring 4-11

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 9-10

voice messaging system 5-13

voice messaging system, accessing A-4

voice quality metrics 7-17, 8-16

voice VLAN 2-4

Voice VLAN Enabled 4-34

Volume button 1-4

W

wall mounting 3-14

Web Access Enabled 4-34

web page

about 8-1

Access 8-3, 8-11

accessing 8-2

Console Logs 8-3

Core Dumps 8-3

Debug Display 8-3, 8-14

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-3, 8-11

Network 8-3, 8-11

Network Configuration 8-6

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-3, 8-14

Stream 0 8-15

Stream 1 8-3, 8-15

Stream 2 8-3, 8-15

Stream 3 8-3, 8-15

Wideband Headset setting 6-8

X

XmlDefault.cnf.xml 2-8