Cisco Unified IP Phone 7970 Series Administration Guide for Cisco Unified CallManager, Release 5.0 (for models 7970G and 7971G-GE) (SCCP)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

.cnf.xml configuration file 2-8

Numerics

10/100/1000 PC port 3-5

See also access port

10/100/1000 SW port 3-5

See also network port

10/100 PC port 3-5

See also access port

10/100 SW port 3-5

See also network port

A

abbreviated dialing 5-2

AC adapter, connecting 3-9

access, to phone settings 3-19, 4-2

access port

10/100/1000 PC 3-5

10/100 PC 3-5

configuring 4-14

connecting 3-9

disabled 4-23

forwarding packets to 4-22

access to phone settings 4-2

Access web page 8-3, 8-10

adding

Cisco Unified IP Phones manually 2-14

Cisco Unified IP Phones using auto-registration 2-12

Cisco Unified IP Phones using auto-registration with TAPS 2-14

Cisco Unified IP Phones using BAT 2-15

users to Cisco Unified CallManager 5-19

adjusting, phone placement of 3-13

adjustment plate 3-16

Admin. VLAN ID 4-11

Alternate TFTP 4-12

audience, for this document xiii

authenticated call 1-17

authentication 1-11, 3-18

Authentication URL 4-18

auto answer 5-2

Auto Line Select Enabled 4-20

auto-pickup 5-3

auto-registration

using 2-12

using with TAPS 2-14

auxiliary VLAN 2-4

B

background image

configuring 6-7

creating 6-5

custom 6-5

List.xml file 6-5

PNG file 6-5, 6-6

barge 1-18, 5-3

BAT (Bulk Administration Tool) 2-15

BLF for Call Lists 4-20

block external to external transfer 5-3

BootP 1-6

BOOTP Server 4-7

Bootstrap Protocol (BootP) 1-6

Busy Lamp Field (BLF) speed dial 5-4

C

cable lock, connecting to phone 3-13

call

authenticated 1-17

encrypted 1-17

call display restrictions 5-4

caller ID 5-6

call forward 5-4

call forward display, configuring 5-8

CallManager 1-5 4-16

CallManager Configuration menu 4-16

call park 5-5

call pickup 5-5

Call Statistics screen 7-1, 7-19

call waiting 5-5

CAPF (Certificate Authority Proxy Function) 1-15, 3-19

cell phone interference 1-2

certificate trust list file

See CTL file

Cisco Call Back 5-6

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-7

Cisco Unified CallManager

adding phone to database of 2-11

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-5

Cisco Unified CallManager Administration

adding telephony features using 5-2

configuring LCD display using 6-10

Cisco Unified IP Phone

adding manually to Cisco Unified CallManager 2-14

adding to Cisco Unified CallManager 2-11

cleaning 9-22

configuration checklist 1-20

configuration requirements 1-19

configuring user services 5-18

features 1-2

figure 1-2

installation checklist 1-24, 1-25

installation overview 1-19

installation procedure 3-9

installation requirements 1-19

modifying phone button templates 5-17

mounting to wall 3-14

power sources 2-4

registering 2-11

registering with Cisco Unified CallManager 2-12, 2-14, 2-15

resetting 9-16

supported networking protocols 1-5

technical specifications C-1

troubleshooting 9-1

using LDAP directories 5-16

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

statistics 7-6, 7-18

troubleshooting 9-16

cleaning the Cisco Unified IP Phone 9-22

Clear softkey 7-7, 7-15

client matter codes 5-7

conference 5-7

configurable call forward display 5-8

configuration file

.cnf.xml 2-8

creating 9-7

encrypted 1-15

modifying 6-1

overview 2-8

secure 2-8

XmlDefault.cnf.xml 2-8

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-16

overview 1-19

personal directories 5-16

phone button templates 5-17

softkey templates 5-17

startup network settings 3-18

user features 5-19

connecting

handset 3-9

headset 3-9

to AC adapter 3-9

to a computer 3-9

to the network 3-9

Console Logs web page 8-3

Core Dumps web page 8-3

CTL file

deleting from phone 9-17

requesting 2-10

unlocking 7-4

CTL File screen 7-3

custom phone rings

about 6-2

creating 6-2, 6-4, 6-7

PCM file requirements 6-4

D

daisy chaining 9-13

data VLAN 2-4

Days Display Not Active 4-22, 6-10

Debug Display web page 8-3, 8-13

Default Router 1-5 4-10

device authentication 1-14

Device Configuration menu

displaying 4-2

editing values 4-4

overview 4-1

sub-menus 4-15

Device Information web page 8-2, 8-4

DHCP

description 1-6

troubleshooting 9-9

DHCP Address Released 4-12

DHCP Enabled 4-11

DHCP Server 4-7

directories button 1-4

Directories URL 4-18

directory numbers, assigning manually 2-14

direct transfer 5-8

display, turning on and off automatically 6-10

Display button 6-10, 9-22

display button 1-4

Display Idle Timeout 4-22, 6-11

Display On Duration 4-21, 6-11

Display On Time 4-21, 6-11

DNS server

troubleshooting 9-11

verifying settings 9-5

DNS Server 1-5 4-11

documentation

additional xv

for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-11

DSCP For Call Control 4-24

DSCP For Configuration 4-24

DSCP For Services 4-24

Dynamic Host Configuration Protocol

See DHCP

E

editing, configuration values 4-4

encrypted call 1-17

encrypted configuration file 1-15

encryption

media 1-11, 1-15

signaling 1-11, 1-15

Erase softkey 9-17

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-22

options 4-22

Ethernet Information web page 8-3, 8-10

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

Expansion Module(s) screen 7-6, 7-18

extension mobility 5-8

F

fast dial service 5-8

feature buttons

directories 1-4

help 1-4

messages 1-4

services 1-4

settings 1-4

features

configuring on phone, overview 1-10

configuring with Cisco Unified CallManager, overview 1-10

informing users about 1-11

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-10

Cisco Unified IP Phone wall mount 3-16

file authentication 1-14

file format

List.xml 6-5

RingList.xml 6-3

firmware, verifying version 7-17

Firmware Versions screen 7-17

footstand

adjusting 3-13

adjustment button 1-4, 3-16

adjustment plate 3-16

identifying 1-4

forced authorization codes 5-9

G

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

GARP Enabled 4-23

group call pickup 5-9

H

handset 1-5

handset, connecting 3-9

headset

audio quality 3-7

connecting 3-7

disabling 3-7

quality 3-7

sound quality 3-7

using 3-6

Headset button 1-5

Headset Enabled 4-21

headset port 3-9

height, adjusting 3-13

help button 1-4

hold 5-9

Host Name 4-7

HTTP, description 1-6

HTTP Configuration menu

about 4-18

options

Authentication URL 4-18

Directories URL 4-18

Idle URL 4-19

Idle URL Time 4-19

Information URL 4-18

Messages URL 4-18

Proxy Server URL 4-18

Services URL 4-18

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-17

padlock 1-17

shield 1-17

idle display

configuring 6-8

timeout 4-19

viewing settings 6-9

XML service 4-19, 6-8

Idle URL 4-19

Idle URL Time 4-19

image authentication 1-14

immediate divert 5-9

Information URL 4-18

installing

Cisco Unified CallManager configuration 3-2

network requirements 3-2

preparing 2-11

procedure 3-9

requirements, overview 1-19

safety warnings 3-3

interference, cell phone 1-2

Internet Protocol (IP) 1-7

IP Address 4-8

IP address, troubleshooting 9-5

J

join 5-10

K

keypad 1-5

L

language overlays B-1

LCD screen

disabling 9-22

turning on and off automatically 6-9

LDAP directories, using with Cisco Unified IP Phone 5-16

light strip, on handset 1-5

line buttons 1-4

List.xml file 6-5

Locale Configuration menu

about 4-19

options

Network Locale 4-20

Network Locale Version 4-20

User Locale 4-19

User Locale Char Set 4-19

User Locale Version 4-19

Locale Installer B-2

localization

Installing the Cisco Unified CallManager Locale Installer B-2

phone button overlays for B-1

Locally Significant Certificate (LSC) 3-18

lock icon 1-17

Logging Display 4-24

M

MAC address 4-7

malicious caller identification (MCID) 5-10

manufacturing installed certificate (MIC) 1-14

Media Configuration menu

about 4-21

options

Headset Enabled 4-21

Speaker Enabled 4-21

Video Capability Enabled 4-21

media encryption 1-15

meet-me conference 5-10

messages button 1-4

Messages URL 4-18

message waiting 5-10

MIC 1-14

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-11

mute button 1-5

N

native VLAN 2-4

navigation button 1-5

Network Configuration menu

about 4-7

displaying 4-2

editing values 4-3, 4-4

locking options 4-3

options

Admin. VLAN ID 4-11

Alternate TFTP 4-12

BOOTP Server 4-7

Default Router 1-5 4-10

DHCP Address Released 4-12

DHCP Enabled 4-11

DHCP Server 4-7

DNS Server 1-5 4-11

Domain Name 4-8

Host Name 4-7

IP Address 4-8

MAC Address 4-7

Operational VLAN ID 4-11

PC Port Configuration 4-14

PC VLAN 4-15

Subnet Mask 4-8

SW Port Configuration 4-13

TFTP Server 1 4-9

TFTP Server 2 4-10

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connectivity, verifying 9-4

networking protocol

BootP 1-6

CDP 1-6

DHCP 1-6

HTTP 1-6

IP 1-7

RTP 1-7

SCCP 1-7

SIP 1-7

TCP 1-7

TFTP 1-8

TLS 1-7

UDP 1-8

networking protocols, supported 1-5

Network Locale 4-20

Network Locale Version 4-20

network outages, identifying 9-9

network port

10/100/1000 SW 3-5

10/100 SW 3-5

configuring 4-13

connecting to 3-9

network requirements, for installing 3-2

network settings, startup configuration 3-18

network statistics 7-15, 8-10

Network Statistics screen 7-15

Network web page 8-3, 8-10

O

on hook call transfer 5-11

Operational VLAN ID 4-11

other group pickup 5-11

P

padlock icon 1-17, 4-3

PC, connecting to the phone 3-5

PCM file requirements, for custom ring types 6-4

PC Port Configuration 4-14

PC Port Disabled 4-23

PC VLAN 4-15

personal directories 5-16

phone button templates, modifying 5-17

phone lines, buttons for 1-4

phone screen 2-5

phone settings access 4-2

physical connection, verifying 9-9

plugging in Cisco Unified IP Phone 3-9

PNG file 6-5, 6-6

PoE

power

maximum required from a switch 2-5

providing to the Cisco Unified IP Phone 2-4

power consumption 2-5

Power over Ethernet

See PoE

Power Save Configuration menu

about 4-21

options

Days Display Not Active 4-22

Display Idle Timeout 4-22

Display On Duration 4-21

Display On Time 4-21

power source

causing phone to reset 9-12

description 2-4

effect on phone screen brightness 2-5

external power 2-4, 2-5

PoE 2-4, 2-5

power consumption 2-5

presence-enabled directories 5-12

privacy 5-12

programmable buttons, description 1-4

Proxy Server URL 4-18

Q

QoS Configuration menu

about 4-24

options

DSCP For Call Control 4-24

DSCP For Configuration 4-24

DSCP For Services 4-24

QRT softkey 5-12, 9-19

Quality Reporting Tool (QRT) 5-12, 9-19

R

Real-Time Transport Protocol

See RTP

redial 5-12

reset, factory 9-17

resetting

basic 9-16

Cisco Unified IP phone 9-16

continuously 9-8

intentionally 9-10

methods 9-16

ring activity 5-13

ringer, indicator for 1-5

RingList.xml file format 6-3

S

safety warnings 3-3

SCCP

description 1-7

screen

see LCD screen

secure SRST reference 1-15

securing the phone with a cable lock 3-13

security

CAPF (Certificate Authority Proxy Function) 1-15, 3-19

configuring on phone 3-18

device authentication 1-14

encrypted configuration file 1-15

file authentication 1-14

image authentication 1-14

Locally Significant Certificate (LSC) 3-18

manufacturing installed certificate (MIC) 1-14

media encryption 1-15

secure configuration file 2-8

secure SRST reference 1-15

security profiles 1-15, 1-17

signaling authentication 1-14

signaling encryption 1-15

Security Configuration menu 7-1, 7-2

about 4-22

options

GARP Enabled 4-23

Logging Display 4-24

PC Port Disabled 4-23

Security Mode 4-24

Voice VLAN Enabled 4-23

Web Access Enabled 4-23

Security Mode 4-24

security profiles 1-15, 1-17

services

configuring for users 5-18

description 5-13

subscribing to 5-18

services button 1-4

Services URL 4-18

Services URL button 5-13

settings button 1-4

Settings menu access 3-19, 4-2

shared line 5-13

shield icon 1-17

signaling authentication 1-14

signaling encryption 1-15

SIP, description 1-7

softkey buttons, description 1-5

softkey templates, configuring 5-17

Span to PC Port 4-22

Speaker button

description 1-5

disabling 3-6

Speaker Enabled 4-21

speakerphone, button for 1-5

speed dial

buttons for 1-4

template for 5-17

speed dialing 5-2, 5-14

SRST

description 4-17

secure reference 1-15

startup problems 9-2

startup process

accessing TFTP server 2-10

configuring VLAN 2-9

contacting Cisco Unified CallManager 2-11

loading stored phone image 2-9

obtaining IP address 2-9

obtaining power 2-9

requesting configuration file 2-10

requesting CTL file 2-10

understanding 2-9

verifying 3-16

statistics

call 7-19

network 7-15, 8-10

streaming 8-14

Status menu 7-1, 7-6

status messages 7-7

Status Messages screen 7-6

Status Messages web page 8-3, 8-13

Stream 0 web page 8-14

Stream 1 web page 8-3, 8-14

Stream 2 web page 8-3, 8-14

Stream 3 web page 8-3, 8-14

streaming statistics 8-14

Subnet Mask 4-8

Survivable Remote Site Telephony

See SRST

SW Port Configuration 4-13

T

TAPS (Tool for Auto-Registered Phones Support) 2-14

TCP 1-7

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

auto answer 5-2

auto-pickup 5-3

barge 1-18, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) speed dial 5-4

call display restrictions 5-4

caller ID 5-6

call forward 5-4

call park 5-5

call pickup 5-5

call waiting 5-5

Cisco Call Back 5-6

Cisco IP Manager Assistant (Cisco IPMA) 5-7

client matter codes 5-7

conference 5-7

configurable call forward display 5-8

direct transfer 5-8

extension mobility 5-8

fast dial service 5-8

forced authorization codes 5-9

group call pickup 5-9

hold 5-9

immediate divert 5-9

join 5-10

malicious caller identification (MCID) 5-10

meet-me conference 5-10

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-11

on hook call transfer 5-11

other group pickup 5-11

presence-enabled directories 5-12

privacy 5-12

redial 5-12

ring activity 5-13

services 5-13

Services URL button 5-13

shared line 5-13

speed dialing 5-14

Time-of-Day Routing 5-14

transfer 5-14

video mode 5-14

video support 5-15

voice messaging system 5-15

TFTP

description 1-8

troubleshooting 9-4

TFTP Server 1 4-9

TFTP Server 2 4-10

time, displayed on phone 3-2

Time-of-Day Routing 5-14

TLS 2-8

touchscreen

cleaning 9-22

disabling 9-22

enabling 9-22

See also LCD screen

transfer 5-14

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified CallManager settings 9-5

Cisco Unified IP Phone 9-1

Cisco Unified IP Phone Expansion Module 7914 9-16

DHCP 9-9

DNS 9-11

DNS settings 9-5

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-10

physical connection 9-9

services on Cisco Unified CallManager 9-6

TFTP settings 9-4

VLAN configuration 9-10

Trust List menu 7-4

U

UI Configuration menu 4-20

options

Auto Line Select Enabled 4-20

BLF for Call Lists 4-20

uncompressed wideband 1-1

Unlock softkey 7-4

User Datagram Protocol

See UDP

User Locale 4-19

User Locale Char Set 4-19

User Locale Version 4-19

User Options web page

description 5-19

giving users access to 5-20

specifying options that appear 5-20

users

adding to Cisco Unified CallManager 5-19

configuring personal directories A-6

documentation for A-3

providing required information to A-1

providing support to A-2

subscribing to services A-4

V

verifying

firmware version 7-17

startup process 3-16

Video Capability Enabled 4-21

video mode 5-14

video support 5-15

VLAN

auxiliary, for voice traffic 2-4

configuring 4-11

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 9-10

voice messaging system 5-15

voice messaging system, accessing A-5

voice VLAN 2-4

Voice VLAN Enabled 4-23

volume button 1-5

W

wall mounting 3-14

Web Access Enabled 4-23

web page

about 8-1

Access 8-3, 8-10

accessing 8-2

Console Logs 8-3

Core Dumps 8-3

Debug Display 8-3, 8-13

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-3, 8-10

Network 8-3, 8-10

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-3, 8-13

Stream 0 8-14

Stream 1 8-3, 8-14

Stream 2 8-3, 8-14

Stream 3 8-3, 8-14

X

XmlDefault.cnf.xml 2-8